Category: Customer Service
AI Chatbot vs Live Chat: Which One Do You Need in 2026?
AI chatbot or live chat? I break down the real differences in cost, response time, customer satisfaction, and when to use each. Plus how to combine both.
Ruben Buijs · Feb 25, 2026
Chatbot Service Desk: The Complete Guide for 2026
Learn how a chatbot service desk cuts ticket volume by 40-70% and response times from hours to seconds. 2026 guide with setup steps.
Ruben Buijs · Feb 21, 2026
15 Best Live Chat Software for Websites (2026)
Compare the 15 best live chat software for websites in 2026. Free options available. Includes pricing, features, and which tool fits your business. From €0-2,500/month.
Ruben Buijs · Feb 9, 2026
7 Best AI Chatbots for Customer Service in 2026
I tested 7 AI customer service chatbots and compared resolution rates, pricing, and setup time. See which ones actually reduce support tickets.
Ruben Buijs · Sep 7, 2025
Callback Requests Widget: A Big Improvement
Discover how callback requests can transform your customer support and service. Help your customers and allow them to call about your product.
Ruben Buijs · Sep 14, 2023
Omnichannel KPIs: Measure Success Across Channels
Discover the power of omnichannel KPIs and learn how to measure success across multiple channels. This comprehensive guide will help you optimize your customer chat interactions and drive business growth.
Ruben Buijs · Sep 3, 2023
Omnichannel Chatbots: Customer Experience Guide
Discover how omnichannel chatbots are changing customer service by providing smooth and personalized experiences across multiple channels.
Ruben Buijs · Sep 2, 2023
Boost sales with a WooCommerce Live Chat plugin
Elevate sales via WooCommerce Live Chat plugins: Real-time customer engagement for higher conversions and personalized shopping experiences.
Ruben Buijs · Aug 22, 2023
from Utrecht 