AI Helpdesk That Handles Support for You

Your AI support agent answers 80% of customer questions automatically. It works across your website, WhatsApp, email, and SMS. When it can't help, it hands off to your team with a full summary.

AI resolves 80% of tickets automatically
All channels in one shared inbox
Smart handoff to live agents
Andrew Lee David S. Vance W. Grant Nitesh Manav
from 159 reviews

Trusted by 17,000+ Businesses Worldwide

17,000+

Businesses use Boei

80%

Questions resolved by AI

24/7

Always-on support

5 min

Setup time

Support Teams Are Drowning in Repeat Questions

Most support tickets are the same questions over and over. Shipping times, return policies, pricing, how-to guides. Your team spends hours answering things that are already on your website.

Meanwhile, customers wait. They send follow-ups. They leave bad reviews. And your team burns out answering the same thing for the tenth time today.

Traditional helpdesks just organize the problem. They give you queues and ticket numbers, but someone still has to type every reply. That worked in 2015. It doesn't work when customers expect instant answers on WhatsApp at 11 PM.

Boei's AI helpdesk actually solves the problem. It reads your website, docs, and past support replies. Then it answers customer questions automatically, across every channel, around the clock.

How AI Helpdesk Ticketing Works

From first message to resolution, your AI support agent handles the full cycle

AI Trains on Your Content

The AI reads your website, FAQs, docs, PDFs, and even past support tickets. It learns your products, policies, and common questions so it can give accurate answers

Customer Asks a Question

A visitor asks a question on your website, WhatsApp, email, or SMS. The AI understands the question and searches your knowledge base for the best answer

AI Resolves the Ticket

The AI sends an accurate answer with sources. Most questions get resolved instantly. No queue, no wait time, no ticket number

Complex Issues Go to Your Team

When the AI can't help, it hands off to a live agent with a full conversation summary. Your team picks up where the AI left off, with full context

AI Learns From Your Replies

Toggle 'Train AI with this reply' when you answer a customer. The AI saves the Q&A pair and uses it for future responses. It gets smarter with every ticket

Override Answers When Needed

Use Revised Answers to define exact responses for specific questions. These override the AI when a match is found. Perfect for legal, compliance, or tricky topics

Who Uses AI Helpdesk Ticketing?

From solo founders to support teams, Boei's AI helpdesk fits how you work

E-Commerce Stores

Answer shipping, returns, and product questions instantly. Your AI support agent handles order inquiries 24/7 so customers don't wait for business hours

SaaS Companies

Resolve how-to questions, troubleshooting, and onboarding queries automatically. Free up your support team for complex technical issues

Agencies

Run AI helpdesks for multiple clients from one dashboard. Each client gets their own trained chatbot with separate inbox and reporting

Solo Founders

You can't answer support tickets at 2 AM. Your AI can. Get helpdesk-level support without hiring a team

AI Helpdesk vs. Traditional Helpdesk

See why businesses switch from traditional ticket queues to AI-powered support

Feature Boei Traditional Helpdesk
Automatic ticket resolution ✓ Yes
24/7 instant replies ✓ Yes
Website + WhatsApp + email + SMS ✓ Yes Varies
Trains on your website automatically ✓ Yes
AI learns from your replies ✓ Yes
Smart handoff with AI summary ✓ Yes
Lead capture during conversations ✓ Yes
No-code setup in 5 minutes ✓ Yes
Starts at $11/mo ✓ Yes

What Our Customers Say

Set Up Your AI Helpdesk in Minutes

Three steps to automated support. No coding, no complex setup

1

Train the AI

Point Boei at your website. It reads your pages, FAQs, and docs automatically. Upload PDFs or past support tickets for deeper training.

2

Connect Your Channels

Add the widget to your website. Connect WhatsApp, email, and SMS. All channels feed into one shared inbox.

3

Let AI Handle Support

Your AI support agent starts answering questions immediately. Monitor conversations in your shared inbox and take over when needed.

Powerful Helpdesk Features

Everything you need to run AI-powered customer support

Email with AI Auto-Reply

Connect your support email. AI replies automatically with configurable limits. Set greeting, signature, and BCC. Learn more about email features

WhatsApp AI Support

Same AI, same training, works on WhatsApp. Customers get instant answers in their favorite messaging app

Tags & Organization

Tag conversations by topic, priority, or status. Filter your inbox to find what matters. Track patterns in support requests

Lead Capture in Chat

Collect name, email, and phone during support conversations. Turn support interactions into sales opportunities

Webhook Integrations

Push tickets to your CRM, Slack, or any tool via webhooks. Connect Boei to your existing workflow

Deal Pipeline

Track customer issues through stages. Move conversations from New to Contacted to Won. Built-in CRM for your support flow

Frequently Asked Questions

What is an AI helpdesk?

An AI helpdesk uses artificial intelligence to answer customer support questions automatically. Boei's AI reads your website content, FAQs, and past support replies to give accurate answers. It resolves about 80% of questions without human help and hands off complex issues to your team.

How does chatbot ticketing work?

When a customer asks a question on your website, WhatsApp, email, or SMS, the AI searches your knowledge base and responds instantly. If it can't resolve the issue, it creates a conversation in your shared inbox with a full summary so your team can pick up where the AI left off.

What channels does the AI helpdesk support?

Boei's AI helpdesk works across your website (live chat widget), WhatsApp, email, and SMS. All conversations land in one shared inbox regardless of which channel the customer used.

How does the AI learn my business?

Point Boei at your website and it automatically reads your pages, FAQs, and documentation. You can also upload PDFs, Excel files, and past support tickets. The AI auto-syncs with your website on a daily, weekly, or monthly schedule so it always has current information.

What happens when the AI can't answer a question?

The AI hands off to a live agent with a full conversation summary. Your team sees the complete chat history and the AI's summary in the shared inbox. They can reply directly from the same inbox across any channel.

Can I control what the AI says?

Yes. Use Revised Answers to define exact responses for specific questions. These override the AI completely. You can also train the AI with your own replies by toggling 'Train AI with this reply' when answering customers. The AI has built-in anti-hallucination safeguards too.

How much does the AI helpdesk cost?

Boei starts at $11/month (annual) for the Lite plan. The Growth plan at $49/month includes 7,000 AI credits, 3 chatbots, webhooks, and deal pipeline. All plans include a 7-day free trial with no credit card required. See full pricing details.

How long does setup take?

About 5 minutes. Add one line of code to your website (or use the WordPress plugin), point the AI at your site, and it starts training automatically. The top 10 pages from your sitemap are trained during onboarding.

Can I use the AI helpdesk for multiple websites?

Yes. The Growth plan supports 3 domains and 3 chatbots, each with their own training and inbox. The Business plan supports up to 10. Agencies can manage multiple client helpdesks from one dashboard.

How is this different from Tidio, Crisp, or LiveChat?

Most helpdesk tools organize tickets for humans to answer. Boei's AI chatbot actually resolves tickets automatically. It trains on your content, works across website, WhatsApp, email, and SMS from one inbox, and starts at $11/month. No per-agent pricing, no complex setup.

Ready to Automate Your Support?

Join 17,000+ businesses using AI to handle customer support. Start your 7-day free trial. No credit card required.

7-day free trial • No credit card required • AI trained on your content • All channels included