Live Chat Shopify App: All in One Communication

Ruben Buijs

Founder & Digital Consultant

Written on Aug 22, 2023

Updated on Oct 9, 2023

7 minutes


Are you looking for an exceptional live chat solution for your Shopify store? Look no further than Boei, the preferred live chat app for Shopify. With Boei, you can take your customer support and engagement to the next level.

Why settle for ordinary customer communication when you can offer a seamless and personalized experience through live chat? Boei is explicitly designed for Shopify stores, providing a powerful tool to connect with your website visitors in real-time. From answering product inquiries to guiding customers through checkout, Boei helps you deliver exceptional support and increase customer satisfaction.

With its user-friendly interface and advanced features, Boei enables you to manage conversations, provide quick responses, and even offer personalized product recommendations. Say goodbye to missed opportunities and hello to enhanced customer engagement. Elevate your Shopify store's customer experience with Boei, the preferred live chat app.

Table of contents

  1. What is a Live Chat Shopify Widget?
  2. Why use a Live Chat for Shopify Widget?
  3. Adding the Shopify Live Chat Widget to Your Website Using Boei?
  4. Customizing the Shopify Live Chat Widget
  5. What is Boei Exactly?

What is a Live Chat Shopify Widget?

A Live Chat widget for Shopify is a powerful tool designed to enhance the customer experience on online stores powered by Shopify. This widget enables online store owners to engage in real-time conversations with website visitors. It creates a seamless communication channel to address customer questions, provide personalized assistance, and guide them through purchasing.

By integrating a Live Chat app from the Shopify App Store into their websites, online store owners can connect with visitors on various channels, including WhatsApp chat, Facebook Messenger, and Shopify Inbox. This multichannel communication approach ensures potential customers can reach out and receive support through their preferred platform, maximizing convenience and accessibility.

The Live Chat Shopfiy widget empowers support teams to provide exceptional customer service, enabling unlimited agents to handle customer inquiries efficiently. With features like canned responses, agents can save time by quickly addressing frequently asked questions or providing standardized information, streamlining the customer support process.

Moreover, the Live Chat widget integrates seamlessly into the Shopify admin panel, allowing store owners to comprehensively view customer interactions and monitor customer behavior in real time. This invaluable insight enables businesses to identify potential pain points, optimize the customer's cart journey, and ultimately drive higher conversions.

Whether you're an online store owner seeking to establish a strong connection with your customers or looking to elevate your customer support capabilities, implementing a Live Chat widget for Shopify is a game-changer. And the best part? Boei Live Chat app offers a free version, allowing businesses of all sizes to enjoy the benefits of enhanced customer communication and exceptional support.

Why use a Live Chat for Shopify Widget?

Using a Live Chat widget for your Shopify store offers numerous benefits and advantages for your online business. Let's explore these benefits in detail:

  • Enhanced Customer Engagement: Live Chat enables direct and real-time communication with online shoppers, allowing you to engage with them when they need assistance. By initiating proactive chats or responding promptly to customer messages, you can provide immediate support, answer their questions, and address any concerns they may have.

  • Increased Sales and Conversion Rates: Live Chat has proven to be an effective tool for boosting sales. By engaging in personalized conversations with customers, you can offer product recommendations, suggest complementary items, and provide tailored assistance based on their order history or previous chats. This customized approach leads to higher conversion rates and increased customer satisfaction.

  • Seamless Customer Experience: Live Chat allows you to provide a seamless and convenient shopping experience for your customers. They can access the chat feature from any desktop or mobile device, ensuring that support is readily available regardless of location. The real-time nature of Live Chat ensures that customers receive immediate responses, eliminating the need for lengthy email exchanges or phone calls.

  • Access to Valuable Customer Insights: You gain access to valuable customer data and insights through Live Chat. You can review past conversations to understand customer preferences, pain points, and frequently asked questions. This information can be used to improve your product offerings, optimize your website, and refine your customer support strategies.

  • Improved Customer Satisfaction and Loyalty: You enhance customer satisfaction levels by offering prompt and personalized support. Resolving customer issues in real-time and providing a positive shopping experience fosters customer loyalty, encouraging repeat purchases and positive word-of-mouth referrals.

  • Easy Installation and Free Plans: Boei Live Chat app for Shopify offers easy installation processes and free plans or free trials, allowing you to explore the benefits without upfront costs. This makes it accessible and affordable for businesses of all sizes.

  • Multichannel Communication: With Live Chat, you can communicate with customers through various channels such as Facebook Messenger and WhatsApp, providing them with options to reach out using their preferred platform. This multichannel approach ensures a broader reach and caters to diverse customer preferences.

Integrating a Live Chat widget into your Shopify store offers a range of benefits, including enhanced customer engagement, increased sales and conversion rates, a seamless customer experience, access to valuable insights, improved satisfaction and loyalty, easy installation, and multichannel communication options. By leveraging the power of Live Chat, you can elevate your online business and create meaningful connections with your customers.

Adding the Shopify Live Chat Widget to Your Website Using Boei?

If you want to enhance customer engagement, increase sales, and provide exceptional support on your Shopify store, adding the Shopify Live Chat widget through Boei is the perfect solution. Boei offers an intuitive platform that simplifies the installation process and empowers you to optimize your customer conversations. Here's a step-by-step guide on how to add the Shopify Live Chat widget using Boei:

  • Sign up for Boei: Start by visiting the signup page to get an account. Boei offers a free plan, making it accessible to businesses of all sizes.

  • Install the Boei app: Follow our guide to install Boei on your Shopify store.

  • Configure your widget: After installing the app, open the Boei dashboard and customize your settings. Set up your chat widget appearance, personalized greetings, and working hours to ensure a seamless customer experience.

  • Manage conversations and provide support: Visitors can initiate a chat conversation using the Live Chat widget as they browse your site. You'll receive real-time messages and can respond promptly to provide personalized support and address their queries. You can also manage multiple conversations simultaneously, ensuring efficient customer support.

  • Gather feedback and optimize: Leverage Boei's feedback features to collect valuable insights from your customers. Please consider their suggestions, concerns, and order numbers to continuously improve your products, services, and customer support strategies.

By adding the Shopify Live Chat widget using Boei, you can create meaningful conversations with your customers, increase sales through personalized recommendations, and optimize your conversion rates. Remember, if you encounter any issues during the installation or need further assistance, visit for helpful resources and guidance. Get ready to elevate your customer support and provide an exceptional shopping experience for your visitors.

Customizing the Shopify Live Chat Widget

When customizing the Shopify Live Chat widget, you can optimize your conversations, boost your conversion rate, and provide seamless customer support. Let's explore how you can leverage the various customization options to enhance your messaging, team collaboration, and overall marketing efforts.

  • Personalized Messaging: Tailoring your chat messages is critical to engaging with customers and driving conversions. Craft messages that resonate with your target audience, highlight your unique selling points and promote your complementary products. You can also use personalized greetings to create a warm and welcoming experience for visitors. Moreover, including relevant keywords like "order number" or "credit card required" in your messages can clarify and address common concerns.

  • Conversion Rate Optimization and Marketing: The Live Chat widget allows you to optimize your conversion rate and capitalize on marketing efforts. Encourage visitors to take action by offering special promotions or discounts at the right moment during their browsing experience. You can also leverage the widget to gather valuable customer feedback, helping you refine your marketing strategies and improve the overall user experience on your website. You can enhance customer engagement and drive sales by aligning your Live Chat conversations with your marketing goals.

Customizing the Shopify Live Chat widget empowers you to optimize messaging, facilitate team collaboration, and leverage marketing opportunities. Personalizing your messages, providing efficient support, and aligning your conversations with your marketing strategies can increase your conversion rate, enhance customer satisfaction, and achieve your business objectives. Take advantage of the customization options and watch your online store thrive with improved engagement and customer experiences.

What is Boei Exactly?

Boei is an all-in-one customer communication platform that offers a free trial, empowering businesses to have impactful conversations with their customers. With Boei, you can expect seamless integration into your website, allowing you to add a chat widget to any page and engage with visitors in real-time. You can address customer inquiries, provide assistance, and offer product recommendations through personalized messaging.

The browser compatibility ensures a smooth chat experience across desktop and mobile devices. You can also take notes during conversations to gather valuable customer information and improve future interactions. Discover the power of Boei and elevate your customer communication to drive sales and enhance customer satisfaction.

Article by

Ruben Buijs

Ruben, the founder of Boei, leverages over a decade of consultancy experience at Ernst & Young to optimize lead generation. Boei specializes in converting website visitors into qualified leads. Outside of work, Ruben is passionate about crossfit and enjoys gaming occasionally.

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