Your AI Agent Runs Missive in the Chat

Resolve tickets, escalate cleanly, and keep Missive updated. Boei's agentic AI calls the Missive API on the fly and works across web chat, WhatsApp, email, and SMS.

Auto-resolve common questions

Smart escalation to humans

You pick which actions are on

Enterprise? Schedule a demo →

from 159 reviews

Missive Capabilities

What Your AI Agent Can Do With Missive

Boei's agentic AI calls the Missive API directly during conversations. No marketplace, no glue code. The agent figures out the right call, runs it live, and replies in the chat.

Auto-resolve repetitive questions

The agent answers from your docs, KB, and past tickets. Missive only sees the ones a human actually needs to handle.

Where's my order?

I've checked your order #1042. It shipped yesterday and tracking says delivery tomorrow. Need anything else?

Escalate with full context

When the agent escalates, it creates a Missive ticket with the chat transcript, customer info, and a tidy summary, no copy-paste.

I want to talk to a person

No problem. I've created ticket #4821 in Missive with our chat so far. A teammate will reply within an hour.

Tag and route tickets

The agent classifies the conversation (billing, bug, feature) and routes it to the right team in Missive.

My invoice is wrong

Got it. I've created a billing ticket in Missive and assigned it to the finance team. They'll fix this today.

Update ticket status

When the customer confirms the issue is resolved, the agent updates the Missive ticket so your team doesn't have to.

Thanks, that fixed it

Glad to hear. I've marked your Missive ticket as resolved. Have a good one.

Need something else? Tell the AI in plain English. The agent figures out the right Missive API call and runs it live.

Your Business Knowledge, Right in Your Inbox

When a customer emails you a question: about pricing, features, availability, or anything else. Boei AI reads the email and drafts a reply based on everything it knows about your business.

That knowledge comes from your website content, uploaded PDFs, Word documents, and any other sources you've connected. The same AI quality you know from the Boei inbox is now available directly inside Missive.

How It Works

From email to draft reply in seconds

Customer Sends an Email

A customer emails you with a question: pricing, product details, support, anything.

Boei AI Generates a Draft

Click the Boei sidebar in Missive. AI reads the email and drafts a reply based on your business knowledge.

Review and Send

Review the draft, make any tweaks, and hit send. Your reply is accurate, on-brand, and fast.

Why Use Boei AI in Missive?

Trained on Your Business

Boei AI learns from your website, PDFs, Word documents, and other knowledge sources. Replies are specific to your products, pricing, and policies. Not generic AI responses.

Same Quality as Boei Inbox

The AI that powers replies in the Boei inbox is the same one generating drafts in Missive. Consistent quality across all your communication channels.

Reply Faster

Stop writing the same answers over and over. AI drafts accurate replies in seconds so you can handle more emails in less time.

Sources Included

Every AI reply shows which sources it used: your website pages, documents, or FAQs. Full transparency so you can verify before sending.

What Can Boei AI Learn From?

The quality of AI replies depends on the knowledge you provide. Boei AI can learn from:

Your website: All pages, blog posts, product descriptions, pricing, and FAQs are automatically indexed
PDF documents: Upload product manuals, brochures, policy documents, or any PDF
Word documents: Internal documentation, training materials, and guides
Custom content: Add specific Q&As, talking points, or response templates

The more knowledge you provide, the better and more accurate the AI replies become. And since it's the same AI engine as the Boei inbox, any knowledge you've already added works immediately in Missive too.

Frequently Asked Questions

What is Missive?

Missive is a collaborative email client for teams. It combines email, chat, and task management in one app. Boei integrates directly into Missive's sidebar so you can generate AI replies without leaving your inbox.

Do I need a Boei account to use this?

Yes, you need a Boei account with AI enabled. The AI in Missive uses the same knowledge base and settings as your Boei inbox. Start with a 7-day free trial. No credit card required.

Is this the same AI as in the Boei inbox?

Yes, exactly the same. The AI engine, knowledge base, and response quality are identical. If you're already using Boei's inbox AI, the Missive integration gives you that same power inside your email client.

Can I edit the AI draft before sending?

Absolutely. The AI generates a draft that you can review, edit, and adjust before inserting it into your reply. You're always in control of what gets sent.

What types of emails can it reply to?

Any email where the answer can be found in your business knowledge: pricing questions, product inquiries, support requests, feature comparisons, policy questions, and more. The AI works best for questions that have factual answers in your content.

How do I set it up?

Install the Boei integration from Missive's integration settings, connect your Boei account, and you're ready to go. The AI sidebar appears automatically when you view emails in Missive.

Other Helpdesk & Support Integrations

Boei connects to all the helpdesk & support tools your team already uses.

Zendesk

Resolve common questions before they become Zendesk tickets.

Intercom

Boei as your front door, Intercom for human handoff.

Help Scout

Unanswered questions become Help Scout conversations.

Freshdesk

AI handles the easy questions, Freshdesk gets the rest.

HappyFox

Smart ticket creation in HappyFox from every chat.

See all integrations