Stop Losing Trial Users to Unanswered Questions

Boei is an AI agent that onboards trial users, answers product questions from your docs, looks up account status via API, and follows up automatically when users go quiet - so your engineers can build instead of doing support.
✓Looks up accounts, billing, and usage via API✓Follows up after onboarding, not just during✓Works on website, WhatsApp, email, and SMS

Enterprise? Schedule a demo →

from 159 reviews

Your Engineers Are Doing Support. That's the Problem.

A trial user signs up, hits a setup issue, and opens a ticket. Your engineer stops what they're building to answer it. Multiply that by 20 tickets a day. Half your engineering time goes to 'how do I connect my database?' questions that are already answered in your docs.

Meanwhile, the trial users who don't open tickets just leave. They get stuck on step 3 of onboarding, wait a day for a reply, and sign up with a competitor who answered in 10 seconds.

Intercom charges $39/seat plus $0.99 per AI resolution. Zendesk wants $55/agent. You're paying enterprise prices for a team of five. Boei gives you an AI agent that handles onboarding, support, and follow-ups - starting at $19/mo.

Three Problems Killing Your Trial-to-Paid Rate

And how an AI agent solves each one

Slow Onboarding = Silent Churn

Trial users expect instant answers. When your docs are buried three clicks deep and your team is in a different timezone, users don't complain - they just leave. 40-60% of SaaS trial users never come back after their first session.
  • ✓AI trained on your full knowledge base
  • ✓Answers setup questions in seconds, not hours
  • ✓Walks through onboarding steps interactively
  • ✓Escalates to your team only when truly needed

Engineers Doing Support Instead of Building

Your developers know the product best, so they end up answering technical questions. That's expensive support. Every hour an engineer spends on 'how do I authenticate?' is an hour not spent shipping features your roadmap needs.
  • ✓AI handles technical how-to questions from docs
  • ✓Creates bug reports via webhook automatically
  • ✓Checks account status and plan limits via API
  • ✓Engineers only get pulled in for real bugs

Per-Seat Pricing That Scales Against You

Intercom at $39/seat plus $0.99 per AI resolution. Zendesk at $55/agent. As your team grows, your support tool cost grows faster than your revenue. You need a tool that costs less as it does more.
  • ✓Flat pricing from $19/mo - not per seat
  • ✓AI credits included, not charged per resolution
  • ✓Website + WhatsApp + email + SMS in one tool
  • ✓Deal pipeline and follow-ups included, no extra CRM

An AI Agent That Actually Takes Action

Not just answers questions - looks things up, creates tickets, follows up, and closes deals

Account Status Lookup via API

User asks 'why can't I access this feature?' - the AI calls your API via webhook, checks their plan, sees they're on a free tier, and explains exactly what they need to upgrade to. No human needed. Works with Stripe for billing, or any REST API.

Onboarding Progress Tracking

AI walks a trial user through setup step by step. User says 'my Shopify store isn't syncing' - AI checks their account status via webhook, sees the API key is missing, sends the exact instructions, then checks back 24 hours later via email to confirm it's working.

Bug Report Creation via Webhook

User reports something broken. AI collects the details - what they did, what happened, what they expected - formats it into a structured bug report, and pushes it to your issue tracker via webhook. Sends to Slack so your team sees it immediately. User gets a confirmation with a ticket ID.

Upgrade and Downgrade Calculations

User asks 'what would it cost to add 5 more seats?' - the AI calculates the prorated price, shows the difference, and explains what features they'd unlock. If they're interested, it sends a custom pricing comparison via email and adds them to the deal pipeline as an upgrade opportunity.

Knowledge Base Search With Context

Trained on your entire docs, help center, and API reference. When a user asks a technical question, the AI finds the right article, pulls out the relevant section, and walks them through it conversationally - instead of just dropping a link. Shows sources so users can dig deeper.

Multi-Channel Follow-Up Sequences

After an onboarding conversation, the AI sends a follow-up email 24 hours later checking if setup went smoothly. After a feature question, it emails a comparison table of plans. After an upgrade conversation, it sends a custom demo link. All automatic, all personalized.

Deal Pipeline for Upgrade Opportunities

Every trial user who asks about pricing, hits a plan limit, or mentions a competitor gets added to your deal pipeline automatically. AI tags them by intent - 'upgrade opportunity', 'at risk', 'competitor evaluation' - so your sales team knows exactly who to call.

Playbooks for Guided Conversations

Build onboarding flows that guide trial users through setup, feature discovery, and activation milestones. User completes step 1 - AI suggests step 2. User goes quiet for 3 days - AI sends a nudge via WhatsApp. Not a chatbot that waits to be asked - an agent that drives outcomes.

What You'd Pay for This With Other Tools

Boei replaces your chat tool, AI bot, and half your CRM - at a fraction of the cost

What SaaS Founders Say

Dr. Kirk Sanford

Dr. Kirk Sanford

CEO & Founder, Longevity Medical Institute

★★★★★

It's all upside — Boei dramatically improves responsiveness, patient conversion, and operational efficiency, and the ROI is easily justified.

Susan Jones

Susan Jones

Founder/CEO, WebMaxSEO

★★★★★

We initially installed Boei on our agency website to test its capabilities, and the results were so impressive that we've now implemented it across approximately 10 client sites. The AI chatbot not only learns from each website's unique content but also provides valuable data for our SEO strategies.

Koen Rens

Koen Rens

Owner, Luxe Kattenhotel

★★★★★

It's super easy for end users to contact us using Boei. It's clear and extremely user-friendly. With the drag and drop editor, I was ready in only a few minutes.

David K.

David K.

CEO Small-Business (50 or fewer emp.)

★★★★★

What do you like best about Boei? I'm giving 10 points. Why? This app is super easy. You can configure your chat widget in 5 minutes, add a JS script to your "header" in your theme and wooollaaa done. Nothing hard. We have been using Boei mainly for small corporate websites. It really solves our need to have a small chat widget which does not add up 150Kb and XXXXX JS scripts. It's really lightweight and it does not affect your website speed.

Seif Ahmed

Seif Ahmed

@seif588

★★★★★

I have been using Boei for over a year. It is very simple yet effective to implement it. Support is great - Ruben is always responsive and helpful. The product has also added new features which I have not yet needed but good to know Ruben is always working hard to add value to users of Boei. I am sure there are other similar solutions but for the price, support and features (and future updates), this is a great value.

Irfan

Irfan

@mak_web_media

★★★★★

I have been using BOEI for over a year and absolutely amazed with the growth and new features. I recommend BOEI to anyone who is looking to increase website engagement with multiple communication channels.

Peter C

Peter C

@peter_c1

★★★★★

Great founder Ruben , responds personally to emails, and always looking to improve Boei.

Andrew Lee

Andrew Lee

@fromlife89

★★★★★

It's a great tool especially for managing multiple websites and agencies.

Grzegorz G.

Grzegorz G.

★★★★★

I have a quick chat on each page, so it simplifies the way my clients can get in touch with me. It was very easy to implement and they continue to improve this software and are open to feedback. An easy way to add a communication widget to the website. I like best that it supports Messenger and Whatsaap, phone, email and live chat and it is easy to translate for multilingual pages. I can't think about real drowbacks. The [SENSITIVE CONTENT] reply all the support questions quickly and effectively, they are open to feedback. I had no issues at all with this software. Maybe if they could add some protection against spammers if you use the contact form and in some future add a chatbot, that would be fantastic.

Joshua G.

Joshua G.

★★★★★

I was looking for a chat app to easily communicate with my customers. I didn't want to install anything overly complex and I just wanted something that worked within minutes. After briefly using Boei, I knew it was right for me. It's super lightweight and easy to use, plus it has all the chat bots that you might need! Highly recommend to anyone looking for something simple. I wish there was a better UI or more design options.

Ronald D.

Ronald D.

Director Small-Business (50 or fewer emp.)

★★★★★

What do you like best about Boei? Simple, easy to use and implement with little technical support What do you dislike about Boei? Logo deisgns can be improved and some customization of logos of different widgets What problems is Boei solving and how is that benefiting you? On multiple sites, users require different feedback channels. This allows simple customization

Fahd T.

Fahd T.

Founder Small-Business (50 or fewer emp.)

★★★★★

What do you like best about Boei? The best part is the simplicity of the product and ease of use. What do you dislike about Boei? The weak part is the lack of depth for advanced users. What problems is Boei solving and how is that benefiting you? Helps capture visitors using different communication channels under one platform.

Vance W.

Vance W.

★★★★★

We have been using Boei for many clients over the past year and the impact on the page speed is negligible and helps convert website visitors to warm leads. Ease of deployment, lightweight code, and overall flexibility and functionality. The form component isn't exactly flexible and extensive enough for most uses so we often have to use another form solution.

Julien V.

Julien V.

Développeur d'e-commerce Small-Business (50 or fewer emp.)

★★★★★

What do you like best about Boei? Lightweight, opens instantly, lot of features (whatsapp, messenger, contact form, links) What do you dislike about Boei? Not including a built-in chat app, more design customizations could be good What problems is Boei solving and how is that benefiting you? Allowing website visitors to contact us through their preferred channel (whatsapp, phone call, etc)

Chandra Kusuma

Chandra Kusuma

★★★★★

The greatest chat widget for websites I have ever tried. It's quite light and not reduce the site loading speed. Quite easy to install on any type of sites/CMS platform. The features and integrations is continuously developed. The support Ruben and his team provide is the best. Easily number one pick.

Cristian Trappolini

Cristian Trappolini

★★★★★

I want to leave this review because I want to tell you 2 important things: one is that those who don't speak English well often find themselves having to live with Google Translate as their best friend, and the other is that BOEI is fantastic, simple and intuitive even for those who don't speak English well. I am really enthusiastic about the ease of use from the first time, which I rarely find in a similar app. Personally I recommend it to everyone!

Renaat Sioncke

Renaat Sioncke

★★★★★

Boei.helps is an easy-to-use app to connect a support/help icon to your website. I just set up four websites with different social media links, all in no time. Boei helps to customize and speed up my website building work-flow.

Fran Tully

Fran Tully

★★★★★

Very happy to give 5 Stars for this plugin. Over 70% of my business enquiries are coming from Smartphone users based on my Google Analytics. Boei allows those users to contact me on their preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. It's a pop up with a GIF that looks great on my site. And it gives the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now, and I am very happy to recommend. I would try the free version first so you are sure. Thanks Fran

Proinsias M.

Proinsias M.

★★★★★

It was very easy to configure and setup on my website. The only issue I had to deal with was to decide what channels not to include in the pop up on the website. I need to be clear what are the essential channels to include for each site that I design. Very happy to give Top Marks to this Plugin. Most of my business enquiries are coming from Smartphone users based on my Analytics. Boei allows those users in particular contact me on the preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. Its a pop up and also give the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now and I am very happy to recommend. I need to make sure I am not including channel options that are not relevant, so I need to be sure of my target audience to avoid clutter when the pop up is activated.

Gavin S.

Gavin S.

★★★★★

It makes it easier for website visitors to engage with me on the channel of their choice. Installing Boei was simple, took less than 5 minutes, and I was up and running. What I liked is that you can install it on Wordpress, HTML, and even on other page builders. You can use it with WhatsApp, Telegram, Live chat, Facebook messenger, or any combination of them at once so that visitors can pick the channel they're most comfortable with. None at the moment, everything is working as it should be.

Sara Hall

Sara Hall

★★★★★

How is this possible? I have been searching for a service like boei, without success for over a year. What magic is this? Isn't set up supposed to be supremely complicated, involving a coding degree, extensive technical knowledge and possibly a miracle? Boei just works. It works so well I was suspicious of it for nearly a whole week, sending endless texts and emails to myself in utter disbelief, when it failed to keel over! Set up is straight forward, easy and takes minutes. Seriously, I cannot recommend Boei enough.

Mike Foston

Mike Foston

★★★★★

Just about as easy as it gets. It uses all the ways you already have to connect to you, lets your customers choose how they want to connect, and doesn't give you another place to check for messages. Has plenty of configuration options, and support has been very responsive, and willing to listen to ideas to make improvements. Really pleased with how it looks on my sites as well. Bit of a bargain!

Lukáš H.

Lukáš H.

★★★★★

Ease of use and the number of possible integrations. Honestly I can't say there is anything I didn't like when using Boei.

Bikram K. S.

Bikram K. S.

★★★★★

Boei has been a time saver for me. I was looking for a way to integrate various social media chat options into my website so that my customers can contact me using the platform of their choice. I tried 3-4 other platforms but nothing came closer to the experience I finally got from Boei. Its WhatsApp and Google Map integration bought me over. I just wish it has support for Frase assistant and Gist assistant. Ease of use, and painless integration of various chat platforms. lacking integration with Frase and Gist and some of the labels are confusing.

Jay F.

Jay F.

★★★★★

I like that Boei is an AI that learns and continues improving by using our website's information to best answer user questions and guide them on our site. The ease of use is fantastic, requiring no coding or extensive setup work. I was able to have it running on our website in less than 30 minutes even with full customization. If I were to grade the setup ease on a scale of 1 to 10, I would give it an 11.

Ilias A.

Ilias A.

SEO Specialist

★★★★★

Boei is pretty straight-forward to setup. It is lightweight and converts website visitors into leads without over-effort. It simply works on autopilot, while you receive weekly reports on its performance with suggestions for improvement! After setting it up, I just have more leads. Simple.

Jon

Jon

★★★★★

I have followed the intuitive process to set this up on a number of my sites. It has always been easy and it has worked right out of the box. I like the fact that it is a simple widget that can be customized to any channels you wish to add.

Weboo.gr

Weboo.gr

★★★★★

Setting up Boei is a piece of cake. It's lightweight and does all the hard work for you — converting visitors into leads without too much effort. And, to top it off, you get weekly reports with recommendations on how to optimize performance! The support is direct and to the point, and its features are improving steadily.

Dieter Staudinger

Dieter Staudinger

★★★★★

Boei is the superglue that bonds together our communication with our leads and customers, in the channels they most value. Boei is simple to setup and easy to use. Our team loves Boei and we highly recommend you take a look how Boei can help up your communication game!

Jeremy Smith

Jeremy Smith

★★★★★

Boei is reliable, and brilliant at combining multiple tools together for taking care of prospects or customers. You can integrate tools you already use, plus add a few on their own. Great software.

Brendah Akoth

Brendah Akoth

★★★★★

Very great app! It does as it says and it's the most editable chat plugin compared to the others. A few days after installing it, I got inquiries and it opened my eyes to my audience. So it works and saves me time! Great automation partner!

Alexander Martenson

Alexander Martenson

★★★★★

I'm impressed with Boei. The application is simple and intuitive. Having this kind of availability for my prospects coming through my website is vital to my business.

Sheeny

Sheeny

★★★★★

Love this service. My customers can contact me with over a dozen different communication apps whatever they prefer so you never lose out on a customer that might be shy of say WhatsApp and use Viber instead.

Nuno

Nuno

★★★★★

Boei is a lightweight alternative to live chat plugins, talk to customers on their favorite channels. It has many integrations and you can use on WordPress, Shopify or any website using custom HTML. Not only Boei has good customer service but will also help yours.

Robert-Jan

Robert-Jan

CEO/Founder

★★★★★

Ruben has built an amazing and straightforward chat solution. Just let the client chose which option he wants to use! But it doesn't stop there. You can also add buttons that link to an external website, other pages on your website, integrate your chatbot, and so on. So simple, yet so powerful!

CyberCooker

CyberCooker

★★★★★

Nowadays, omnichannel offers us great advantages, but when we want to incorporate all the channels in our site we face a great dilemma: to include icons for each channel, generating visual saturation and confusion. It is here where Boei becomes a fantastic tool, since in a simple way it gives us the necessary order to provide our customers with a wide range of channels so that they can choose the one they feel most comfortable to communicate with us.

Eddine

Eddine

★★★★★

Boei is genuinely one of the most underrated tools on AppSumo. It's lightweight, super easy to install, and gives you so many options to connect with your website visitors. Whether it's WhatsApp, Messenger, email, or a simple contact form, Boei covers it all in one clean, customizable widget. What I love most is how versatile it is — it fits seamlessly with my site, doesn't slow things down, and caters to every visitor's preferred way of communication.

Jairo R.

Jairo R.

Account Executive

★★★★★

Excellent product and service. I can't complain about the level of support I've received. They are receptive to customer feedback and have a public roadmap.

Jaime M.

Jaime M.

Co-Founder

★★★★★

A simple and minimalistic tool with a lot of power! Displaying all of our contacts in a compact and easy to access way.

Stefan M.

Stefan M.

CEO

★★★★★

The integration of communication channels like WhatsApp, Facebook Messenger and Telegram as chat widgets on every page I like, the customizability and the very easy setup. Best Chat and Communication Widget I ever used.

Albert H.

Albert H.

Trainer

★★★★★

I used Replain before, but that is very complicated to manage. I searched for this solution for a long time and I really like it very much! Best solution for communication through your website!

Andres S.

Andres S.

Director

★★★★★

I use the tool on my website to get in touch with my visitors and without having to publish a form that could be abused by spammers. Communication is more fluent and direct as each user can choose their preferred channel to get in touch. Easy to use, many messaging options, customization, easy to implement on virtually any website, reports and analytics, fast to load.

Frequently Asked Questions

How does the AI agent look up account information?

Boei's AI agent connects to your systems via webhooks. When a user asks about their account, the AI calls your API (Stripe, your own backend, or any REST endpoint), gets the response, and uses it in the conversation. For example: user asks 'am I on a trial?' - AI calls your /api/account endpoint, sees the trial expires in 2 days, and proactively offers upgrade options.

Can it really create bug reports automatically?

Yes. When a user describes something broken, the AI collects structured information - what they did, what happened, browser details, account ID - and sends it to your issue tracker via webhook (works with Jira, Linear, GitHub Issues, or anything with an API). It also pushes a notification to Slack so your team sees it immediately. The user gets a confirmation message with their ticket reference.

How does the onboarding follow-up work?

After an onboarding conversation, Boei can send a follow-up email 24 hours later asking if setup went smoothly. If the user replies with an issue, the AI picks up the conversation on email with full context from the original chat. If they don't reply and haven't completed setup (checked via API), it sends a nudge via WhatsApp or SMS. All automatic - no manual intervention needed.

Does Boei replace Intercom or work alongside it?

Most SaaS companies replace Intercom with Boei entirely. You get AI chat, live chat, knowledge base training, email automation, WhatsApp, SMS, deal pipeline, and follow-ups - all in one tool. That covers what Intercom does across their Essential ($39/seat), Advanced ($99/seat), and Expert ($139/seat) plans. If you need Intercom's product tours or specific Salesforce integrations, Boei can work alongside it - but most teams find they don't need to.

How does the deal pipeline work for upgrade opportunities?

Every conversation is scored by intent. When a trial user asks about pricing, hits a feature limit, or compares you to a competitor, the AI creates a deal in the pipeline tagged with the reason. Your sales team sees a board of upgrade opportunities, at-risk accounts, and enterprise prospects - with full conversation history. Automated follow-ups via email or WhatsApp keep deals moving without manual work.

Can the AI calculate pricing and plan differences?

Yes. The AI agent can do calculations during conversations. User asks 'what would Growth cost for my team?' - the AI looks up their current plan via API, calculates the price difference, factors in prorated billing, and presents the comparison. If they're interested, it emails a detailed breakdown and adds them to the deal pipeline. No back-and-forth with your sales team needed for standard pricing questions.

What happens when the AI can't answer something?

The AI escalates to your team via the shared inbox, with full conversation context so nobody has to ask 'can you repeat that?' Your team member replies in the inbox, and the response goes back to the user on whatever channel they started on - website chat, WhatsApp, email, or SMS. The AI learns from these escalations to handle similar questions next time.

How fast is setup for a SaaS product?

Most SaaS companies are live in under 30 minutes. Add the widget to your site (one line of code - works with React, Next.js, Vue, or any framework), point the AI at your docs URL, and it auto-trains on your knowledge base. Webhook connections to Stripe, Slack, or your own API take a few minutes each via the visual builder. No engineering sprint needed.

Is Boei affordable for early-stage SaaS?

Boei starts at $19/mo (Starter annual). Starter at $19/mo adds 2,000 AI credits and email/WhatsApp/SMS auto-reply. Growth at $49/mo includes 3 domains, 3 chatbots, API access, and the deal pipeline. Compare that to Intercom's $39/seat + $0.99/resolution, and you're saving hundreds per month from day one. See all plans.

Is Boei GDPR compliant? Where is data stored?

Yes. Boei servers are in Nuremberg (EU), we don't use tracking cookies, and we don't sell data. Fully GDPR compliant. Conversation data is encrypted in transit and at rest. You can export or delete any user's data on request. Full security details.

Your Trial Users Have Questions Right Now

Every unanswered question is a lost customer. Set up Boei in 30 minutes and let the AI agent handle onboarding, support, and follow-ups - while your team builds the product.

Enterprise? Schedule a demo →

✓ Live in under 30 minutes • ✓ No credit card required • ✓ Website + WhatsApp + email + SMS included • ✓ From $19/mo (Starter annual)