AI-Powered Live Chat That Actually Does Things

Your AI handles 80% of conversations on its own - answering questions, looking up orders, booking appointments, and qualifying leads. When it needs help, it hands off to your team with a full summary, customer intent, and a suggested next step. No dashboards. No missed leads.

AI resolves 80% automatically
Smart handoff with full context
Real actions, not just answers
50+ channels
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Andrew Lee David S. Vance W. Grant Nitesh Manav
from 159 reviews

Try It Yourself

17,000+

Websites using Boei

80%

Conversations handled by AI

3x

Higher conversion rates

5 min

Average setup time

Boei AI handling conversations automatically

AI Handles 80% of Conversations - Your Team Handles the Rest

Most live chat tools need someone watching a screen. Boei's AI resolves the majority of conversations without any human involvement. It answers product questions, looks up order status, calculates shipping costs, and books appointments - all on its own. Your team only steps in for the 20% that truly needs a human touch.

  • AI answers product questions, pricing, policies from your website content
  • Takes real actions: order lookups, appointment booking, quote calculations
  • Captures and qualifies every lead with budget, timeline, and needs
  • Resolves support tickets instantly - no waiting, no queues
  • Runs 24/7 across your website, WhatsApp, email, and SMS
Start Capturing Leads

Smart Handoff - Your Team Gets Context, Not Cold Conversations

When the AI can't resolve something or a customer asks for a human, the handoff is seamless. Your team receives an AI-generated summary of the conversation, the customer's intent, and a suggested resolution. No re-explaining. No scrolling through chat logs. Your agent picks up and closes the deal.

  • AI-generated conversation summary with customer intent and suggested next step
  • Full chat history, lead score, and contact details included
  • Smart routing: assigns to the right person based on topic, language, and availability
  • Handoff triggers: customer request, high lead score, pricing negotiation, complex issue
  • Routes to WhatsApp, Messenger, Telegram, email, or Slack - wherever your team works
See How Handoff Works
Boei smart AI-to-human handoff

Your AI Does Real Work - Not Just Chat

AI actions that run during both automated and human-assisted conversations

Product Search and Recommendations

Customer asks 'Do you have running shoes under $100?' - your AI searches your catalog, finds matching products, and shows options with prices and links. No copy-pasting from a database.

Order Tracking and Lookups

Customer gives an order number - your AI calls your API, pulls tracking info, and shares delivery status instantly. Works during AI conversations and when a human agent asks the AI to check.

Appointment Booking

AI checks available time slots, suggests options that match the customer's preference, and books the appointment. Confirmation sent automatically. No back-and-forth emails.

Quotes and Calculations

Shipping cost estimate? Insurance quote? Custom pricing based on volume? Your AI runs the calculation in real-time and presents the result in the conversation.

Playbooks - Guided Scripts for Every Scenario

Pre-built conversation flows that tell your AI exactly how to handle common situations

Order Issues

Customer reports a problem - the AI looks up the order, checks the return window, offers a resolution (refund, replacement, or discount), and creates the support ticket. All before a human gets involved.

Returns and Refunds

AI walks the customer through your return policy, confirms eligibility based on order date, and initiates the return process. Straightforward cases resolved in under a minute.

Sales Qualification

AI asks about budget, timeline, team size, and use case. Scores the lead. High-value prospects get routed to your sales team immediately with a full brief. Tire-kickers get helpful self-serve resources.

Appointment Scheduling

AI qualifies the prospect, checks your calendar, suggests time slots, and books the meeting. Your sales rep gets a prep summary with the prospect's needs and company info.

Technical Support

AI troubleshoots step by step using your knowledge base. If the fix doesn't work, it escalates to your support team with the steps already tried and the error details.

Multi-language Support

AI detects the visitor's language and responds naturally. When it needs to hand off, it routes to a team member who speaks that language - or flags the conversation for translation.

AI assisting human agents during live chat

AI Assists Your Team During Live Conversations

Even when a human agent takes over, the AI stays active in the background. Your agent says 'Let me check that for you' - the AI instantly looks up the order status, pulls the tracking info, and suggests an upsell based on the customer's purchase history. Your team gets superpowers without switching tabs or searching databases.

  • Agent triggers AI lookups mid-conversation - order status, account details, product info
  • AI suggests relevant upsells and cross-sells based on customer history
  • Real-time translation for conversations in languages your team doesn't speak
  • AI drafts responses that agents can send with one click
  • All AI actions logged in the conversation for full transparency
See It in Action

50+ Channels, One AI Engine

Visitors choose how they want to reach you. Your AI qualifies them on every channel

WhatsApp Business

AI auto-replies on WhatsApp with full action capabilities - order lookups, booking, calculations. Conversations continue even after visitors leave your site. All WhatsApp conversations land in your shared inbox.

Facebook Messenger and Instagram DM

Meet social-first customers where they already spend time. AI qualifies visitors, takes actions, and captures leads across Meta's messaging platforms.

Telegram, Signal, Viber

Privacy-conscious users get the same AI-powered experience with full action capabilities. Every channel feeds into one inbox with full conversation context.

Email, SMS, Contact Forms and 40+ More

Email and SMS include bidirectional AI auto-reply with actions. Plus contact forms, click-to-call, Slack, Discord, WeChat. Every channel your customers use, connected to one AI-powered pipeline.

Live Chat Is Just One Entry Point to Your AI Employee

Live chat captures visitors on your website. But your AI employee works across WhatsApp, Messenger, Telegram, email, SMS, and 50+ channels from a single platform. It goes beyond answering questions: it looks up orders via your API, calculates quotes, books appointments, searches your product catalog, and triggers webhooks. During both AI-only and human-assisted conversations.

Playbooks guide the AI through specific scenarios - returns, sales qualification, technical support - so it handles each situation with the right approach. When it hands off to your team, they get a full conversation summary, customer intent, and a suggested resolution. One AI engine. Multiple entry points. Every lead tracked and qualified.

Learn More About Boei's AI Employee

Why Traditional Live Chat Fails

Traditional live chat creates more problems than it solves:

  • Requires staff online 24/7. Nobody available? Visitors leave and buy from a competitor. AI handles 80% of conversations without anyone being online.
  • Slow response kills conversion. Average response time is 2m40s. By then, 53% of visitors are gone. AI responds in seconds.
  • No actions, just talk. Traditional chat can only send messages. Boei's AI actually does things - looks up orders, books appointments, calculates quotes.
  • Cold handoffs lose context. Customer explains their problem, gets transferred, explains it again. Boei's AI generates a summary with intent and suggested resolution so your team picks up with full context.
  • Conversations die when the tab closes. No follow-up, no contact details. Boei continues on WhatsApp or Messenger even after visitors leave your site.

How AI Live Chat Drives Revenue

Lead Generation

3-5x higher conversion than static forms. AI engages visitors, asks qualifying questions using your Sales Qualification playbook, captures contact details, and routes warm leads to your sales team with a full brief and suggested approach.

Sales Assistance

AI searches your product catalog, recommends matching items, calculates custom pricing, and handles objections. High-intent visitors get routed to the right sales rep based on product category, deal size, and language.

Customer Support

AI resolves 60-80% of support requests by taking real actions - looking up orders, checking return eligibility, initiating refunds. Your team only sees the cases that truly need human judgment, and they get a full summary of what the AI already tried.

Cart Recovery

AI engages hesitant shoppers at checkout, answers objections in real-time, applies discount codes, and calculates shipping costs. Recovers 10-25% of abandoned carts.

Appointment Booking

AI qualifies prospects using your playbook, checks your calendar for availability, and books the consultation. Your sales rep gets a prep summary with the prospect's needs and company details before the call.

How It Works

From signup to AI-powered live chat in three steps

1

Enter Your Website URL

Boei's crawler reads your website automatically. Your AI learns your products, pricing, and policies. Add PDFs or custom content for deeper training. Set up playbooks for common scenarios like returns, sales, and support.

2

Configure AI Actions and Routing

Connect your APIs for order lookups, booking, and product search. Set handoff rules and smart routing - by topic, language, and team availability. Define playbooks that guide AI through specific scenarios.

3

Go Live in 5 Minutes

Install via our WordPress or Shopify plugin (zero code), or paste a single script tag on any website. Your AI starts handling conversations immediately - qualifying leads, taking actions, and handing off with full context.

Works on Every Platform

Dedicated plugins for major platforms. Or a simple install on any website

WordPress
Shopify
Wix
Squarespace
Webflow
Joomla
Framer
Shopline
PrestaShop
Ghost
Jimdo
Carrd
Weebly
Hostinger
Ecwid
Webnode
Lightspeed
WooCommerce
Google Tag Manager
Any Website
View all platform guides

AI Live Chat Best Practices for 2026

1. Set Up Playbooks for Your Top 5 Scenarios

Identify the conversations that happen most often - order issues, returns, pricing questions, booking requests, sales inquiries. Create a playbook for each one so your AI handles them consistently and completely. A good playbook includes the right questions to ask, which actions to take, and when to hand off.

2. Train Your AI on Your Best Content

Point your AI at product pages, FAQ, and pricing. Well-trained AI handles 60-80% of conversations without human intervention. Update training content whenever you launch something new.

3. Connect Your APIs for Real Actions

The biggest jump in AI effectiveness comes from connecting it to your systems. Order tracking, inventory lookup, appointment booking, quote calculation - every action you connect is hundreds of conversations your AI resolves on its own.

4. Set Clear Handoff Rules with Smart Routing

Define when AI should escalate: high-value leads, pricing negotiations, complex issues, or explicit human requests. Use smart routing to send conversations to the right team member based on topic, language, and availability. Route to WhatsApp or Telegram so your team gets instant notifications.

5. Let AI Assist Your Team During Live Conversations

Even after handoff, your team can trigger AI actions mid-conversation. Order lookups, product searches, draft responses - the AI stays active as a co-pilot. This cuts your average handling time significantly.

6. Match Channels to Your Audience

In Europe, WhatsApp dominates. In the US, Messenger and SMS. Younger audiences prefer Instagram DM and Discord. Let analytics guide your channel priorities.

Live Chat Pricing: What Does It Cost?

Live chat pricing varies widely:

  • Per-agent pricing. $15-100 per seat per month. A 5-person team costs $75-500/month.
  • Per-conversation pricing. $0.10-2.00 per conversation. Gets expensive at scale.
  • Flat rate with AI included. Boei charges from $19/month for unlimited conversations, AI with real actions, playbooks, smart routing, and 50+ channels (team seats vary by plan: 1 on Starter, up to 7 on Scale).

Most live chat tools don't include AI or charge extra for it. Tidio charges $39/mo for basic chat with AI as an add-on. Intercom starts at $74/mo per agent. LiveChat starts at $76/mo with no AI.

Boei includes everything: AI chatbot with 2,000 messages, actions (order lookup, booking, calculations), playbooks, smart routing, WhatsApp, Messenger, Telegram, contact forms, and 50+ channels. From $19/month flat (team seats vary by plan: 1 on Starter, up to 7 on Scale).

Live Chat Pricing Comparison: How Boei Compares

AI with actions included, more channels, lower price

Boei Tidio Intercom LiveChat
Starting price from $19/mo $39/mo $74/mo $76/mo
AI chatbot included Yes (2,000 msgs) No (add-on) No (add-on) ✗
AI actions (orders, booking) Included ✗ Limited (add-on) ✗
Playbooks Included ✗ Limited Extra cost ✗
Smart handoff with summary ✓ Yes ✗ Basic ✗
Smart routing (topic/language) Included ✗ Limited Extra cost Basic
Team seats included Unlimited 3 1 1
WhatsApp, Telegram, 50+ channels Included Extra cost Extra cost Extra cost
Setup time 5 minutes 30+ minutes Hours Hours
GDPR compliant (EU servers) ✓ Yes ✗ ✗ ✗

Bottom line: Boei gives you AI with real actions, playbooks, smart routing, live chat, 50+ channels, shared inbox, and built-in CRM for from $19/month. No per-seat AI fees. Competitors charge $39-76/month per agent with no AI included.

Trusted by 17,000+ Businesses

Dr. Kirk Sanford

Dr. Kirk Sanford

CEO & Founder, Longevity Medical Institute

It's all upside — Boei dramatically improves responsiveness, patient conversion, and operational efficiency, and the ROI is easily justified.
Susan Jones

Susan Jones

Founder/CEO, WebMaxSEO

We initially installed Boei on our agency website to test its capabilities, and the results were so impressive that we've now implemented it across approximately 10 client sites. The AI chatbot not only learns from each website's unique content but also provides valuable data for our SEO strategies.
Marcel Hogenhout

Marcel Hogenhout

Managing Director, Orangebeard

Boei integrates all possible chat, mail, and call applications in a very accessible way. It helps us to create a simple but beautiful contact button on our websites without external help.
Koen Rens

Koen Rens

Owner, Luxe Kattenhotel

It's super easy for end users to contact us using Boei. It's clear and extremely user-friendly. With the drag and drop editor, I was ready in only a few minutes.
David K.

David K.

CEO Small-Business (50 or fewer emp.)

What do you like best about Boei? I'm giving 10 points. Why? This app is super easy. You can configure your chat widget in 5 minutes, add a JS script to your "header" in your theme and wooollaaa done. Nothing hard. We have been using Boei mainly for small corporate websites. It really solves our need to have a small chat widget which does not add up 150Kb and XXXXX JS scripts. It's really lightweight and it does not affect your website speed.
Seif Ahmed

Seif Ahmed

@seif588

I have been using Boei for over a year. It is very simple yet effective to implement it. Support is great - Ruben is always responsive and helpful. The product has also added new features which I have not yet needed but good to know Ruben is always working hard to add value to users of Boei. I am sure there are other similar solutions but for the price, support and features (and future updates), this is a great value.
Neu

Neu

@siddharthaneu

Ruben has been consistent with Boei and made a lot of improvements! All the best brother!
Irfan

Irfan

@mak_web_media

I have been using BOEI for over a year and absolutely amazed with the growth and new features. I recommend BOEI to anyone who is looking to increase website engagement with multiple communication channels.
Peter C

Peter C

@peter_c1

Great founder Ruben , responds personally to emails, and always looking to improve Boei.
Andrew Lee

Andrew Lee

@fromlife89

It's a great tool especially for managing multiple websites and agencies.
Grzegorz G.

Grzegorz G.

I have a quick chat on each page, so it simplifies the way my clients can get in touch with me. It was very easy to implement and they continue to improve this software and are open to feedback. An easy way to add a communication widget to the website. I like best that it supports Messenger and Whatsaap, phone, email and live chat and it is easy to translate for multilingual pages. I can't think about real drowbacks. The [SENSITIVE CONTENT] reply all the support questions quickly and effectively, they are open to feedback. I had no issues at all with this software. Maybe if they could add some protection against spammers if you use the contact form and in some future add a chatbot, that would be fantastic.
Joshua G.

Joshua G.

I was looking for a chat app to easily communicate with my customers. I didn't want to install anything overly complex and I just wanted something that worked within minutes. After briefly using Boei, I knew it was right for me. It's super lightweight and easy to use, plus it has all the chat bots that you might need! Highly recommend to anyone looking for something simple. I wish there was a better UI or more design options.
Ronald D.

Ronald D.

Director Small-Business (50 or fewer emp.)

What do you like best about Boei? Simple, easy to use and implement with little technical support What do you dislike about Boei? Logo deisgns can be improved and some customization of logos of different widgets What problems is Boei solving and how is that benefiting you? On multiple sites, users require different feedback channels. This allows simple customization
Fahd T.

Fahd T.

Founder Small-Business (50 or fewer emp.)

What do you like best about Boei? The best part is the simplicity of the product and ease of use. What do you dislike about Boei? The weak part is the lack of depth for advanced users. What problems is Boei solving and how is that benefiting you? Helps capture visitors using different communication channels under one platform.
David S.

David S.

CEO/Founder Small-Business (50 or fewer emp.)

What do you like best about Boei? It's extremely easy to gather different communication channels under one UI, simplifying the contact process for users, which is essential because it allows us to meet our clients via their preferred method (and not the one we impose on them) What do you dislike about Boei? I wish they had more design options to make it less standard amongst different websites. Another thing that could be better is the speed at which new integrations are added; it could be faster. What problems is Boei solving and how is that benefiting you? Some users prefer contact forms, other live chats, other Instagram/facebook DmS, ETC. Boei allows us to display all these channels in a simplified and unified manner.
Vance W.

Vance W.

We have been using Boei for many clients over the past year and the impact on the page speed is negligible and helps convert website visitors to warm leads. Ease of deployment, lightweight code, and overall flexibility and functionality. The form component isn't exactly flexible and extensive enough for most uses so we often have to use another form solution.
Julien V.

Julien V.

Développeur d'e-commerce Small-Business (50 or fewer emp.)

What do you like best about Boei? Lightweight, opens instantly, lot of features (whatsapp, messenger, contact form, links) What do you dislike about Boei? Not including a built-in chat app, more design customizations could be good What problems is Boei solving and how is that benefiting you? Allowing website visitors to contact us through their preferred channel (whatsapp, phone call, etc)
Grant

Grant

I'm a tech noob, but Boei was super easy to install on my site. I've added several options for contacting me through different channels, links to questionnaires / contact forms, and links to my socials... It's so much more than just a chat button, which is awesome!
Hansie

Hansie

Works great, nice variation of apps
Chandra Kusuma

Chandra Kusuma

The greatest chat widget for websites I have ever tried. It's quite light and not reduce the site loading speed. Quite easy to install on any type of sites/CMS platform. The features and integrations is continuously developed. The support Ruben and his team provide is the best. Easily number one pick.
Pepe

Pepe

This is a great way to chat with visitors on their favorite channels. I really like this because it's simple to implement. It's also easy to find new integrations because there are many channels to choose from (Line, WhatsApp, Email, Contact form, etc.). Ruben, the founder, is also a great guy, always listening to users requests and feedbacks.
Arjun E.

Arjun E.

Boei is very easy to customize and install on my platforms. Sub-accounts have not yet arrived, and it's very important for my clients' use.
José Manuel D.

José Manuel D.

Very easy to install and use. A lot of options of contact. User doesn´t have an option to close or make it dissappear from a site (if they dont want or need to contact(
Cristian Trappolini

Cristian Trappolini

I want to leave this review because I want to tell you 2 important things: one is that those who don't speak English well often find themselves having to live with Google Translate as their best friend, and the other is that BOEI is fantastic, simple and intuitive even for those who don't speak English well. I am really enthusiastic about the ease of use from the first time, which I rarely find in a similar app. Personally I recommend it to everyone!
Daniel Gyger

Daniel Gyger

A must for simplicity and efficiency. To test it is to approve it, in any case we can only recommend it.
Nitesh Manav

Nitesh Manav

It's a light-weight, easy to set-up and use. It increases conversions by talking to visitors on their favorite channels. Above this, it's also cookie-free and GDPR proof which makes it more light-weight and secure.
Renaat Sioncke

Renaat Sioncke

Boei.helps is an easy-to-use app to connect a support/help icon to your website. I just set up four websites with different social media links, all in no time. Boei helps to customize and speed up my website building work-flow.
Dr. Kirk Sanford

Dr. Kirk Sanford

CEO & Founder, Longevity Medical Institute

It's all upside — Boei dramatically improves responsiveness, patient conversion, and operational efficiency, and the ROI is easily justified.
Susan Jones

Susan Jones

Founder/CEO, WebMaxSEO

We initially installed Boei on our agency website to test its capabilities, and the results were so impressive that we've now implemented it across approximately 10 client sites. The AI chatbot not only learns from each website's unique content but also provides valuable data for our SEO strategies.
Marcel Hogenhout

Marcel Hogenhout

Managing Director, Orangebeard

Boei integrates all possible chat, mail, and call applications in a very accessible way. It helps us to create a simple but beautiful contact button on our websites without external help.
Koen Rens

Koen Rens

Owner, Luxe Kattenhotel

It's super easy for end users to contact us using Boei. It's clear and extremely user-friendly. With the drag and drop editor, I was ready in only a few minutes.
David K.

David K.

CEO Small-Business (50 or fewer emp.)

What do you like best about Boei? I'm giving 10 points. Why? This app is super easy. You can configure your chat widget in 5 minutes, add a JS script to your "header" in your theme and wooollaaa done. Nothing hard. We have been using Boei mainly for small corporate websites. It really solves our need to have a small chat widget which does not add up 150Kb and XXXXX JS scripts. It's really lightweight and it does not affect your website speed.
Fran Tully

Fran Tully

Very happy to give 5 Stars for this plugin. Over 70% of my business enquiries are coming from Smartphone users based on my Google Analytics. Boei allows those users to contact me on their preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. It's a pop up with a GIF that looks great on my site. And it gives the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now, and I am very happy to recommend. I would try the free version first so you are sure. Thanks Fran
Proinsias M.

Proinsias M.

It was very easy to configure and setup on my website. The only issue I had to deal with was to decide what channels not to include in the pop up on the website. I need to be clear what are the essential channels to include for each site that I design. Very happy to give Top Marks to this Plugin. Most of my business enquiries are coming from Smartphone users based on my Analytics. Boei allows those users in particular contact me on the preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. Its a pop up and also give the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now and I am very happy to recommend. I need to make sure I am not including channel options that are not relevant, so I need to be sure of my target audience to avoid clutter when the pop up is activated.
Gavin S.

Gavin S.

It makes it easier for website visitors to engage with me on the channel of their choice. Installing Boei was simple, took less than 5 minutes, and I was up and running. What I liked is that you can install it on Wordpress, HTML, and even on other page builders. You can use it with WhatsApp, Telegram, Live chat, Facebook messenger, or any combination of them at once so that visitors can pick the channel they're most comfortable with. None at the moment, everything is working as it should be.
Sara Hall

Sara Hall

How is this possible? I have been searching for a service like boei, without success for over a year. What magic is this? Isn't set up supposed to be supremely complicated, involving a coding degree, extensive technical knowledge and possibly a miracle? Boei just works. It works so well I was suspicious of it for nearly a whole week, sending endless texts and emails to myself in utter disbelief, when it failed to keel over! Set up is straight forward, easy and takes minutes. Seriously, I cannot recommend Boei enough.
Mike Foston

Mike Foston

Just about as easy as it gets. It uses all the ways you already have to connect to you, lets your customers choose how they want to connect, and doesn't give you another place to check for messages. Has plenty of configuration options, and support has been very responsive, and willing to listen to ideas to make improvements. Really pleased with how it looks on my sites as well. Bit of a bargain!
Lukáš H.

Lukáš H.

Ease of use and the number of possible integrations. Honestly I can't say there is anything I didn't like when using Boei.
Bikram K. S.

Bikram K. S.

Boei has been a time saver for me. I was looking for a way to integrate various social media chat options into my website so that my customers can contact me using the platform of their choice. I tried 3-4 other platforms but nothing came closer to the experience I finally got from Boei. Its WhatsApp and Google Map integration bought me over. I just wish it has support for Frase assistant and Gist assistant. Ease of use, and painless integration of various chat platforms. lacking integration with Frase and Gist and some of the labels are confusing.
Jay F.

Jay F.

I like that Boei is an AI that learns and continues improving by using our website's information to best answer user questions and guide them on our site. The ease of use is fantastic, requiring no coding or extensive setup work. I was able to have it running on our website in less than 30 minutes even with full customization. If I were to grade the setup ease on a scale of 1 to 10, I would give it an 11.
Ilias A.

Ilias A.

SEO Specialist

Boei is pretty straight-forward to setup. It is lightweight and converts website visitors into leads without over-effort. It simply works on autopilot, while you receive weekly reports on its performance with suggestions for improvement! After setting it up, I just have more leads. Simple.
Jon

Jon

I have followed the intuitive process to set this up on a number of my sites. It has always been easy and it has worked right out of the box. I like the fact that it is a simple widget that can be customized to any channels you wish to add.
Weboo.gr

Weboo.gr

Setting up Boei is a piece of cake. It's lightweight and does all the hard work for you — converting visitors into leads without too much effort. And, to top it off, you get weekly reports with recommendations on how to optimize performance! The support is direct and to the point, and its features are improving steadily.
Roscoe Houston

Roscoe Houston

Really love how far Boei has come and grown! A must have in tool box!
Dieter Staudinger

Dieter Staudinger

Boei is the superglue that bonds together our communication with our leads and customers, in the channels they most value. Boei is simple to setup and easy to use. Our team loves Boei and we highly recommend you take a look how Boei can help up your communication game!
Jeremy Smith

Jeremy Smith

Boei is reliable, and brilliant at combining multiple tools together for taking care of prospects or customers. You can integrate tools you already use, plus add a few on their own. Great software.
Brendah Akoth

Brendah Akoth

Very great app! It does as it says and it's the most editable chat plugin compared to the others. A few days after installing it, I got inquiries and it opened my eyes to my audience. So it works and saves me time! Great automation partner!
Alexander Martenson

Alexander Martenson

I'm impressed with Boei. The application is simple and intuitive. Having this kind of availability for my prospects coming through my website is vital to my business.
Sheeny

Sheeny

Love this service. My customers can contact me with over a dozen different communication apps whatever they prefer so you never lose out on a customer that might be shy of say WhatsApp and use Viber instead.
Nuno

Nuno

Boei is a lightweight alternative to live chat plugins, talk to customers on their favorite channels. It has many integrations and you can use on WordPress, Shopify or any website using custom HTML. Not only Boei has good customer service but will also help yours.
Robert-Jan

Robert-Jan

CEO/Founder

Ruben has built an amazing and straightforward chat solution. Just let the client chose which option he wants to use! But it doesn't stop there. You can also add buttons that link to an external website, other pages on your website, integrate your chatbot, and so on. So simple, yet so powerful!
CyberCooker

CyberCooker

Nowadays, omnichannel offers us great advantages, but when we want to incorporate all the channels in our site we face a great dilemma: to include icons for each channel, generating visual saturation and confusion. It is here where Boei becomes a fantastic tool, since in a simple way it gives us the necessary order to provide our customers with a wide range of channels so that they can choose the one they feel most comfortable to communicate with us.
Eddine

Eddine

Boei is genuinely one of the most underrated tools on AppSumo. It's lightweight, super easy to install, and gives you so many options to connect with your website visitors. Whether it's WhatsApp, Messenger, email, or a simple contact form, Boei covers it all in one clean, customizable widget. What I love most is how versatile it is — it fits seamlessly with my site, doesn't slow things down, and caters to every visitor's preferred way of communication.
Jairo R.

Jairo R.

Account Executive

Excellent product and service. I can't complain about the level of support I've received. They are receptive to customer feedback and have a public roadmap.
Jaime M.

Jaime M.

Co-Founder

A simple and minimalistic tool with a lot of power! Displaying all of our contacts in a compact and easy to access way.
Stefan M.

Stefan M.

CEO

The integration of communication channels like WhatsApp, Facebook Messenger and Telegram as chat widgets on every page I like, the customizability and the very easy setup. Best Chat and Communication Widget I ever used.
Albert H.

Albert H.

Trainer

I used Replain before, but that is very complicated to manage. I searched for this solution for a long time and I really like it very much! Best solution for communication through your website!
Andres S.

Andres S.

Director

I use the tool on my website to get in touch with my visitors and without having to publish a form that could be abused by spammers. Communication is more fluent and direct as each user can choose their preferred channel to get in touch. Easy to use, many messaging options, customization, easy to implement on virtually any website, reports and analytics, fast to load.
Fran Tully

Fran Tully

Very happy to give 5 Stars for this plugin. Over 70% of my business enquiries are coming from Smartphone users based on my Google Analytics. Boei allows those users to contact me on their preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. It's a pop up with a GIF that looks great on my site. And it gives the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now, and I am very happy to recommend. I would try the free version first so you are sure. Thanks Fran
Proinsias M.

Proinsias M.

It was very easy to configure and setup on my website. The only issue I had to deal with was to decide what channels not to include in the pop up on the website. I need to be clear what are the essential channels to include for each site that I design. Very happy to give Top Marks to this Plugin. Most of my business enquiries are coming from Smartphone users based on my Analytics. Boei allows those users in particular contact me on the preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. Its a pop up and also give the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now and I am very happy to recommend. I need to make sure I am not including channel options that are not relevant, so I need to be sure of my target audience to avoid clutter when the pop up is activated.
Gavin S.

Gavin S.

It makes it easier for website visitors to engage with me on the channel of their choice. Installing Boei was simple, took less than 5 minutes, and I was up and running. What I liked is that you can install it on Wordpress, HTML, and even on other page builders. You can use it with WhatsApp, Telegram, Live chat, Facebook messenger, or any combination of them at once so that visitors can pick the channel they're most comfortable with. None at the moment, everything is working as it should be.
Sara Hall

Sara Hall

How is this possible? I have been searching for a service like boei, without success for over a year. What magic is this? Isn't set up supposed to be supremely complicated, involving a coding degree, extensive technical knowledge and possibly a miracle? Boei just works. It works so well I was suspicious of it for nearly a whole week, sending endless texts and emails to myself in utter disbelief, when it failed to keel over! Set up is straight forward, easy and takes minutes. Seriously, I cannot recommend Boei enough.

Common Questions About AI Live Chat

Does Boei include an AI chatbot with live chat?

Yes - AI is included in every plan, not a paid add-on. Your AI handles first responses, answers questions from your website content, takes real actions (order lookups, booking, calculations), and qualifies leads. It escalates warm prospects to your team on WhatsApp, Messenger, or any channel with a full conversation summary. 2,000 AI messages included per month.

What can the AI actually do besides chatting?

Boei's AI takes real actions during conversations. It can search your product catalog, look up order status via your API, book appointments, calculate shipping costs or custom quotes, apply discount codes, initiate returns, and trigger webhooks to your systems. These actions work during both AI-only conversations and when a human agent is chatting - your team can ask the AI to look something up mid-conversation.

What are playbooks?

Playbooks are guided scripts that tell your AI how to handle specific scenarios. For example, an 'Order Issue' playbook instructs the AI to look up the order, check the return window, offer a resolution, and create a support ticket. A 'Sales Qualification' playbook tells the AI which questions to ask and how to score the lead. You create playbooks for your most common conversations so the AI handles them consistently.

How does the AI-to-human handoff work?

When the AI can't resolve something or a customer asks for a human, it creates a handoff package: an AI-generated summary of the conversation, the customer's intent, a suggested resolution, plus the full chat history and contact details. Smart routing sends this to the right team member based on the topic, language, and who's available. Your team picks up with full context - no re-explaining needed.

Can the AI help my team during live conversations?

Yes. Even after a human agent takes over, the AI stays active. Your agent can trigger AI actions mid-conversation - 'Let me check your order' triggers an instant lookup. The AI also suggests upsells based on customer history, drafts responses, and provides real-time translation. It acts as a co-pilot for your team.

Do I need to be online 24/7 to use live chat?

No. Your AI handles 80% of conversations on its own - qualifying leads, answering questions, and taking actions around the clock. When your team is available, the AI routes conversations that need human input. When you're offline, the AI keeps working and queues anything it can't resolve for follow-up.

How does smart routing work?

Smart routing assigns conversations to the right team member based on three factors: topic (sales questions go to sales, support issues go to support), language (routes to someone who speaks the customer's language), and availability (only routes to team members who are online). You can also set up round-robin distribution, manual claim, or priority-based routing.

What communication channels does Boei support?

50+ channels including WhatsApp (with AI auto-replies and actions), Facebook Messenger, Telegram, Instagram DM, contact forms, callback requests, email, phone, SMS, Slack, Discord, and more. AI actions and playbooks work across all channels. Everything lands in one shared inbox.

How do I train the AI on my business?

Enter your website URL and the AI automatically learns your products, pricing, and policies. Add custom content, set up playbooks for common scenarios, connect your APIs for actions like order lookup and booking, and define qualification criteria. No technical skills required for the basics - API connections may need a developer for initial setup.

Will live chat slow down my website?

No. Boei loads asynchronously after your page content, so it doesn't affect page load times or Core Web Vitals. Lightweight, CDN-optimized, no heavy dependencies.

Is Boei GDPR compliant?

Yes, fully GDPR compliant. Servers in Amsterdam (EU). Cookieless mode available. DPA provided. All data handling follows EU regulations.

What's included in the from $19/month plan?

Everything: AI chatbot (2,000 messages/month), AI actions, playbooks, smart routing, unlimited conversations, all 50+ channels, lead capture, analytics, shared inbox, built-in CRM, and smart handoff with AI summaries. One flat price. No per-seat AI fees. Starter includes 1 agent seat, scale up to 7 on Scale.

Can I try it before paying?

Yes. 7-day free trial with full access to all features including AI actions and playbooks. No credit card required.

How much does an AI chatbot cost?

AI chatbot pricing ranges from $15/month for basic solutions to $500+/month for enterprise platforms. Boei costs from $19/month and includes 2,000 AI messages, real actions (order lookup, booking, calculations), playbooks, smart routing, WhatsApp, and 50+ channels. Features competitors charge $100+ extra for.

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