Best PrestaShop Live Chat Widget

Live Chat for PrestaShop

PrestaShop powers ecommerce across Europe, but it has no built-in chat. Boei adds live chat with AI that speaks French, German, Dutch, Spanish, and 90+ other languages. Your PrestaShop customers get instant answers about products, shipping, and returns. Add a snippet to your theme footer. No module needed. Works with PrestaShop 1.6, 1.7, and 8.x.
✓ Trusted by 17,000+ websites✓ PrestaShop 1.6, 1.7 & 8.x
★★★★★from 159 reviews

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Try the PrestaShop Live Chat Demo

PrestaShop Stores Lose Sales Without Live Chat

PrestaShop is the open-source ecommerce platform of choice for thousands of European merchants. France, Spain, Italy, Poland, the Netherlands. But most PrestaShop stores still rely on email for customer support. That means hours (or days) before a shopper gets an answer about sizing, shipping costs, or return policies.

By the time you reply, they already bought somewhere else.

The ecommerce chat problem PrestaShop merchants face:

  • Customers shop in multiple languages. A PrestaShop store selling across Europe needs chat that handles French, German, Dutch, and Spanish without hiring native speakers for each
  • Product questions drive purchases. 'Is this compatible with X?' 'When will this be back in stock?' 'What is the shipping cost to Belgium?' These questions come in all day. If nobody answers, the cart gets abandoned
  • PrestaShop modules are hit or miss. The Addons marketplace has chat modules, but many are outdated, poorly maintained, or only work with specific PrestaShop versions. Boei skips the module system entirely. One code snippet in your theme footer works everywhere
  • European shoppers expect GDPR compliance. Most live chat tools run on US servers. Boei runs on EU servers in Nuremberg, cookieless by default

Boei's AI trains on your PrestaShop product catalog, shipping pages, and FAQ. It answers customer questions in their language, collects contact details from interested shoppers, and hands off complex issues to your team with the full conversation. See the PrestaShop installation guide.

Boei product training for PrestaShop stores

AI That Knows Your PrestaShop Product Catalog

Upload your product catalog as a CSV or connect a Google Sheets URL. The AI learns product names, prices, availability, and descriptions. When a PrestaShop shopper asks 'Do you have this in blue?' or 'What is the shipping cost to Germany?', the AI gives a real answer based on your actual data. Not a generic 'please check our website' response.
  • ✓Train AI on your full PrestaShop product catalog via CSV or Google Sheets
  • ✓Product cards shown in chat with thumbnail, price, and availability
  • ✓Auto-sync on schedule so new products are always up to date
  • ✓AI answers sizing, compatibility, and stock questions accurately
  • ✓Handles product comparisons and recommendations
Try Product Training Free

One Chat Widget, 95+ Languages for European Shoppers

A PrestaShop store in the Netherlands might serve Dutch, German, French, and English customers in a single day. Boei's AI detects the visitor's language and responds automatically. No separate chat widgets per language. No translation plugins. The widget interface translates too, so buttons and prompts match the shopper's language.
  • ✓Auto-detects visitor language from browser settings
  • ✓AI responds fluently in 95+ languages
  • ✓Widget interface (buttons, prompts) translates automatically
  • ✓Works alongside PrestaShop's built-in multi-language setup
  • ✓No extra cost per language
See Multilingual Demo
Multilingual live chat for PrestaShop

Common PrestaShop Chat Scenarios

Real questions your AI handles automatically, every day

Shipping and Delivery Questions

'How long does delivery take to Spain?' 'Is there free shipping over EUR 50?' AI answers these instantly using your PrestaShop shipping rules and carrier info. No more losing sales over unclear delivery details.

Returns and Refund Inquiries

'How do I return an item?' 'What is your refund policy?' AI explains your return process step by step. For complex cases, it collects the order number and routes to your support team.

Pre-Purchase Product Questions

'Is this compatible with my device?' 'What is the difference between model A and B?' AI uses your product data to give accurate answers that help shoppers decide. Fewer abandoned carts.

Cross-Border Shopping Support

A German customer asks about VAT on a French PrestaShop store. AI responds in German, explains the pricing, and handles the sale. No language barrier. No lost revenue.

Quick Setup

Add Live Chat to PrestaShop

Works with PrestaShop 1.6, 1.7, and 8.x. No module needed.

Copy installation code 1

Copy installation code

In your Boei dashboard, open your widget and click the Install tab. Select Prestashop and copy the installation code.

Tip: The Install tab also offers a landing page link, QR code, and iframe embed.

2

Log in to Prestashop

There are two ways of installing Boei in Prestashop:

Option A: Use a Module

  1. Install a module such as ContentBox that allows custom HTML/JavaScript.
  2. Add the Boei embed code (in source code mode) in a block shown on every page, such as displayFooter.

Option B: Embed in a Template

  1. Open a Prestashop template file such as footer.tpl.
  2. Paste the Boei code inside {literal}{/literal} tags.
3

Save

Click the "Apply" button in Prestashop.

4

Finished coffee

Congrats, you are done!

PrestaShop Live Chat Options Compared

How Boei compares to common PrestaShop chat solutions

Boeitawk.toTidioLiveChat
Starting pricefrom $19/moFree (branded)EUR 39/moEUR 76/mo
AI chatbot includedYes (2,000 msgs)No (paid add-on)No (paid add-on)✗
Multilingual AI (95+ languages)Yes✗Limited✗
Product catalog trainingYes (CSV/Sheets)✗Limited✗
WhatsApp + 50 channelsIncluded✗Extra costExtra cost
PrestaShop install methodTheme footer snippetTheme footer snippetModule or snippetSnippet
Branding removalIncluded on paid plans$19/mo extraIncludedIncluded
GDPR compliant (EU servers)Yes✗✗✗

Bottom line: tawk.to is free but shows their brand and has no AI. Tidio and LiveChat charge per agent and don't include AI. Boei gives PrestaShop merchants AI chat in 95+ languages, product training, and 50+ channels from $19/mo.

What Ecommerce Store Owners Say

Dr. Kirk Sanford

Dr. Kirk Sanford

CEO & Founder, Longevity Medical Institute

★★★★★

It's all upside — Boei dramatically improves responsiveness, patient conversion, and operational efficiency, and the ROI is easily justified.

Susan Jones

Susan Jones

Founder/CEO, WebMaxSEO

★★★★★

We initially installed Boei on our agency website to test its capabilities, and the results were so impressive that we've now implemented it across approximately 10 client sites. The AI chatbot not only learns from each website's unique content but also provides valuable data for our SEO strategies.

Koen Rens

Koen Rens

Owner, Luxe Kattenhotel

★★★★★

It's super easy for end users to contact us using Boei. It's clear and extremely user-friendly. With the drag and drop editor, I was ready in only a few minutes.

David K.

David K.

CEO Small-Business (50 or fewer emp.)

★★★★★

What do you like best about Boei? I'm giving 10 points. Why? This app is super easy. You can configure your chat widget in 5 minutes, add a JS script to your "header" in your theme and wooollaaa done. Nothing hard. We have been using Boei mainly for small corporate websites. It really solves our need to have a small chat widget which does not add up 150Kb and XXXXX JS scripts. It's really lightweight and it does not affect your website speed.

Seif Ahmed

Seif Ahmed

@seif588

★★★★★

I have been using Boei for over a year. It is very simple yet effective to implement it. Support is great - Ruben is always responsive and helpful. The product has also added new features which I have not yet needed but good to know Ruben is always working hard to add value to users of Boei. I am sure there are other similar solutions but for the price, support and features (and future updates), this is a great value.

Irfan

Irfan

@mak_web_media

★★★★★

I have been using BOEI for over a year and absolutely amazed with the growth and new features. I recommend BOEI to anyone who is looking to increase website engagement with multiple communication channels.

Peter C

Peter C

@peter_c1

★★★★★

Great founder Ruben , responds personally to emails, and always looking to improve Boei.

Andrew Lee

Andrew Lee

@fromlife89

★★★★★

It's a great tool especially for managing multiple websites and agencies.

Grzegorz G.

Grzegorz G.

★★★★★

I have a quick chat on each page, so it simplifies the way my clients can get in touch with me. It was very easy to implement and they continue to improve this software and are open to feedback. An easy way to add a communication widget to the website. I like best that it supports Messenger and Whatsaap, phone, email and live chat and it is easy to translate for multilingual pages. I can't think about real drowbacks. The [SENSITIVE CONTENT] reply all the support questions quickly and effectively, they are open to feedback. I had no issues at all with this software. Maybe if they could add some protection against spammers if you use the contact form and in some future add a chatbot, that would be fantastic.

Joshua G.

Joshua G.

★★★★★

I was looking for a chat app to easily communicate with my customers. I didn't want to install anything overly complex and I just wanted something that worked within minutes. After briefly using Boei, I knew it was right for me. It's super lightweight and easy to use, plus it has all the chat bots that you might need! Highly recommend to anyone looking for something simple. I wish there was a better UI or more design options.

Ronald D.

Ronald D.

Director Small-Business (50 or fewer emp.)

★★★★★

What do you like best about Boei? Simple, easy to use and implement with little technical support What do you dislike about Boei? Logo deisgns can be improved and some customization of logos of different widgets What problems is Boei solving and how is that benefiting you? On multiple sites, users require different feedback channels. This allows simple customization

Fahd T.

Fahd T.

Founder Small-Business (50 or fewer emp.)

★★★★★

What do you like best about Boei? The best part is the simplicity of the product and ease of use. What do you dislike about Boei? The weak part is the lack of depth for advanced users. What problems is Boei solving and how is that benefiting you? Helps capture visitors using different communication channels under one platform.

Vance W.

Vance W.

★★★★★

We have been using Boei for many clients over the past year and the impact on the page speed is negligible and helps convert website visitors to warm leads. Ease of deployment, lightweight code, and overall flexibility and functionality. The form component isn't exactly flexible and extensive enough for most uses so we often have to use another form solution.

Julien V.

Julien V.

Développeur d'e-commerce Small-Business (50 or fewer emp.)

★★★★★

What do you like best about Boei? Lightweight, opens instantly, lot of features (whatsapp, messenger, contact form, links) What do you dislike about Boei? Not including a built-in chat app, more design customizations could be good What problems is Boei solving and how is that benefiting you? Allowing website visitors to contact us through their preferred channel (whatsapp, phone call, etc)

Chandra Kusuma

Chandra Kusuma

★★★★★

The greatest chat widget for websites I have ever tried. It's quite light and not reduce the site loading speed. Quite easy to install on any type of sites/CMS platform. The features and integrations is continuously developed. The support Ruben and his team provide is the best. Easily number one pick.

Cristian Trappolini

Cristian Trappolini

★★★★★

I want to leave this review because I want to tell you 2 important things: one is that those who don't speak English well often find themselves having to live with Google Translate as their best friend, and the other is that BOEI is fantastic, simple and intuitive even for those who don't speak English well. I am really enthusiastic about the ease of use from the first time, which I rarely find in a similar app. Personally I recommend it to everyone!

Renaat Sioncke

Renaat Sioncke

★★★★★

Boei.helps is an easy-to-use app to connect a support/help icon to your website. I just set up four websites with different social media links, all in no time. Boei helps to customize and speed up my website building work-flow.

Fran Tully

Fran Tully

★★★★★

Very happy to give 5 Stars for this plugin. Over 70% of my business enquiries are coming from Smartphone users based on my Google Analytics. Boei allows those users to contact me on their preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. It's a pop up with a GIF that looks great on my site. And it gives the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now, and I am very happy to recommend. I would try the free version first so you are sure. Thanks Fran

Proinsias M.

Proinsias M.

★★★★★

It was very easy to configure and setup on my website. The only issue I had to deal with was to decide what channels not to include in the pop up on the website. I need to be clear what are the essential channels to include for each site that I design. Very happy to give Top Marks to this Plugin. Most of my business enquiries are coming from Smartphone users based on my Analytics. Boei allows those users in particular contact me on the preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. Its a pop up and also give the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now and I am very happy to recommend. I need to make sure I am not including channel options that are not relevant, so I need to be sure of my target audience to avoid clutter when the pop up is activated.

Gavin S.

Gavin S.

★★★★★

It makes it easier for website visitors to engage with me on the channel of their choice. Installing Boei was simple, took less than 5 minutes, and I was up and running. What I liked is that you can install it on Wordpress, HTML, and even on other page builders. You can use it with WhatsApp, Telegram, Live chat, Facebook messenger, or any combination of them at once so that visitors can pick the channel they're most comfortable with. None at the moment, everything is working as it should be.

Sara Hall

Sara Hall

★★★★★

How is this possible? I have been searching for a service like boei, without success for over a year. What magic is this? Isn't set up supposed to be supremely complicated, involving a coding degree, extensive technical knowledge and possibly a miracle? Boei just works. It works so well I was suspicious of it for nearly a whole week, sending endless texts and emails to myself in utter disbelief, when it failed to keel over! Set up is straight forward, easy and takes minutes. Seriously, I cannot recommend Boei enough.

Mike Foston

Mike Foston

★★★★★

Just about as easy as it gets. It uses all the ways you already have to connect to you, lets your customers choose how they want to connect, and doesn't give you another place to check for messages. Has plenty of configuration options, and support has been very responsive, and willing to listen to ideas to make improvements. Really pleased with how it looks on my sites as well. Bit of a bargain!

Lukáš H.

Lukáš H.

★★★★★

Ease of use and the number of possible integrations. Honestly I can't say there is anything I didn't like when using Boei.

Bikram K. S.

Bikram K. S.

★★★★★

Boei has been a time saver for me. I was looking for a way to integrate various social media chat options into my website so that my customers can contact me using the platform of their choice. I tried 3-4 other platforms but nothing came closer to the experience I finally got from Boei. Its WhatsApp and Google Map integration bought me over. I just wish it has support for Frase assistant and Gist assistant. Ease of use, and painless integration of various chat platforms. lacking integration with Frase and Gist and some of the labels are confusing.

Jay F.

Jay F.

★★★★★

I like that Boei is an AI that learns and continues improving by using our website's information to best answer user questions and guide them on our site. The ease of use is fantastic, requiring no coding or extensive setup work. I was able to have it running on our website in less than 30 minutes even with full customization. If I were to grade the setup ease on a scale of 1 to 10, I would give it an 11.

Ilias A.

Ilias A.

SEO Specialist

★★★★★

Boei is pretty straight-forward to setup. It is lightweight and converts website visitors into leads without over-effort. It simply works on autopilot, while you receive weekly reports on its performance with suggestions for improvement! After setting it up, I just have more leads. Simple.

Jon

Jon

★★★★★

I have followed the intuitive process to set this up on a number of my sites. It has always been easy and it has worked right out of the box. I like the fact that it is a simple widget that can be customized to any channels you wish to add.

Weboo.gr

Weboo.gr

★★★★★

Setting up Boei is a piece of cake. It's lightweight and does all the hard work for you — converting visitors into leads without too much effort. And, to top it off, you get weekly reports with recommendations on how to optimize performance! The support is direct and to the point, and its features are improving steadily.

Dieter Staudinger

Dieter Staudinger

★★★★★

Boei is the superglue that bonds together our communication with our leads and customers, in the channels they most value. Boei is simple to setup and easy to use. Our team loves Boei and we highly recommend you take a look how Boei can help up your communication game!

Jeremy Smith

Jeremy Smith

★★★★★

Boei is reliable, and brilliant at combining multiple tools together for taking care of prospects or customers. You can integrate tools you already use, plus add a few on their own. Great software.

Brendah Akoth

Brendah Akoth

★★★★★

Very great app! It does as it says and it's the most editable chat plugin compared to the others. A few days after installing it, I got inquiries and it opened my eyes to my audience. So it works and saves me time! Great automation partner!

Alexander Martenson

Alexander Martenson

★★★★★

I'm impressed with Boei. The application is simple and intuitive. Having this kind of availability for my prospects coming through my website is vital to my business.

Sheeny

Sheeny

★★★★★

Love this service. My customers can contact me with over a dozen different communication apps whatever they prefer so you never lose out on a customer that might be shy of say WhatsApp and use Viber instead.

Nuno

Nuno

★★★★★

Boei is a lightweight alternative to live chat plugins, talk to customers on their favorite channels. It has many integrations and you can use on WordPress, Shopify or any website using custom HTML. Not only Boei has good customer service but will also help yours.

Robert-Jan

Robert-Jan

CEO/Founder

★★★★★

Ruben has built an amazing and straightforward chat solution. Just let the client chose which option he wants to use! But it doesn't stop there. You can also add buttons that link to an external website, other pages on your website, integrate your chatbot, and so on. So simple, yet so powerful!

CyberCooker

CyberCooker

★★★★★

Nowadays, omnichannel offers us great advantages, but when we want to incorporate all the channels in our site we face a great dilemma: to include icons for each channel, generating visual saturation and confusion. It is here where Boei becomes a fantastic tool, since in a simple way it gives us the necessary order to provide our customers with a wide range of channels so that they can choose the one they feel most comfortable to communicate with us.

Eddine

Eddine

★★★★★

Boei is genuinely one of the most underrated tools on AppSumo. It's lightweight, super easy to install, and gives you so many options to connect with your website visitors. Whether it's WhatsApp, Messenger, email, or a simple contact form, Boei covers it all in one clean, customizable widget. What I love most is how versatile it is — it fits seamlessly with my site, doesn't slow things down, and caters to every visitor's preferred way of communication.

Jairo R.

Jairo R.

Account Executive

★★★★★

Excellent product and service. I can't complain about the level of support I've received. They are receptive to customer feedback and have a public roadmap.

Jaime M.

Jaime M.

Co-Founder

★★★★★

A simple and minimalistic tool with a lot of power! Displaying all of our contacts in a compact and easy to access way.

Stefan M.

Stefan M.

CEO

★★★★★

The integration of communication channels like WhatsApp, Facebook Messenger and Telegram as chat widgets on every page I like, the customizability and the very easy setup. Best Chat and Communication Widget I ever used.

Albert H.

Albert H.

Trainer

★★★★★

I used Replain before, but that is very complicated to manage. I searched for this solution for a long time and I really like it very much! Best solution for communication through your website!

Andres S.

Andres S.

Director

★★★★★

I use the tool on my website to get in touch with my visitors and without having to publish a form that could be abused by spammers. Communication is more fluent and direct as each user can choose their preferred channel to get in touch. Easy to use, many messaging options, customization, easy to implement on virtually any website, reports and analytics, fast to load.

PrestaShop Live Chat FAQ

How do I install live chat on PrestaShop?

Paste a single code snippet into your PrestaShop theme footer. Go to Design > Theme & Logo > Advanced, or edit the footer.tpl file directly. No module installation needed. Works with PrestaShop 1.6, 1.7, and 8.x. Follow our step-by-step PrestaShop guide.

Do I need to install a PrestaShop module?

No. Boei works as a code snippet in your theme footer. This means it works across all PrestaShop versions without module compatibility issues. No Addons marketplace purchase needed.

Can the AI answer questions in multiple languages?

Yes. Boei's AI auto-detects the shopper's language and responds in the same language. It handles 95+ languages fluently. Perfect for European PrestaShop stores that serve customers in France, Germany, Spain, the Netherlands, and beyond.

Can I train the AI on my PrestaShop products?

Yes. Upload your product catalog as a CSV file or connect a Google Sheets URL. The AI learns product names, descriptions, prices, and availability. It auto-syncs on a schedule so new products are always covered.

Will it slow down my PrestaShop store?

No. The script is under 50KB and loads asynchronously after your page content. It works alongside PrestaShop's built-in caching and popular performance modules like Page Cache Ultimate. No impact on page speed.

Which PrestaShop versions are supported?

All of them. PrestaShop 1.6, 1.7, and 8.x. Since Boei uses a code snippet instead of a module, there are no version compatibility issues. It works with any PrestaShop theme.

Can my team jump into live conversations?

Yes. AI handles the first response and routine questions. When a conversation needs a human (complex orders, complaints, negotiations), AI hands off to your team with the full chat history and an AI summary. Your team can also monitor AI conversations and take over anytime.

Does it handle order status and tracking questions?

The AI can answer general questions about your shipping and delivery policies. For specific order lookups, it collects the customer's order number and routes the conversation to your support team with full context.

Can customers reach us on WhatsApp too?

Yes. Boei includes WhatsApp, Messenger, email, phone, and 50+ channels from one widget. Your PrestaShop customers pick their preferred channel. All conversations land in one inbox.

How much does PrestaShop live chat cost?

Boei starts at $19/mo (annual) with AI and live chat included. Compare that to Tidio at EUR 39/mo without AI, or LiveChat at EUR 76/mo per agent. 7-day free trial, no credit card required.

Is it GDPR compliant for European stores?

Yes. Boei is a Dutch company. All servers are in Nuremberg. The widget runs without cookies by default, so no consent banner needed for the chat itself. DPA available on request. Built for European ecommerce from day one.

Can I try it free on my PrestaShop store?

Yes. 7-day free trial with full AI access. Add the snippet to your PrestaShop theme, train the AI on your product catalog, and test it with real visitors. No credit card needed.

Your PrestaShop Customers Have Questions Right Now

Give them instant answers in their language. 5-minute setup. No module needed.

Enterprise? Schedule a demo →

✓ 7-day free trial • ✓ No credit card required • ✓ AI in 95+ languages • ✓ Works with PrestaShop 1.6, 1.7, 8.x