Best Shopify Live Chat App

Live Chat for Shopify Stores

Shopify Inbox is free. It is also bare-bones: no AI, no product recommendations, no WhatsApp, and it stops working when you close the app. Boei gives your Shopify store live chat with AI that knows your product catalog, answers sizing and shipping questions, and keeps working at 3am. Install from the Shopify App Store in one click.
✓ Trusted by 17,220 websites✓ One-click Shopify install
★★★★★from 159 reviews

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Try the Shopify Live Chat AI

Why Shopify Inbox Is Not Enough

Shopify includes a free chat tool called Shopify Inbox. It sounds good on paper. In practice, most Shopify store owners stop using it within weeks. Here is why:

  • No AI answers. Shopify Inbox shows automated "quick replies" you write yourself. It does not understand product questions. A shopper asks "do you have this in blue?" and Shopify Inbox shows a generic message you wrote months ago
  • You must be online. When nobody is logged into the Shopify Inbox app, messages go unanswered. No AI fallback, no after-hours coverage. For most small Shopify stores, that means 16+ hours of silence per day
  • No WhatsApp, no Messenger, no channels. Shopify Inbox only works as a website chat bubble. Your customers use WhatsApp, Instagram DMs, and SMS. Shopify Inbox ignores all of those
  • No product knowledge. Shopify Inbox cannot look up your product catalog, check variant availability, or compare items. It is a basic messaging window, not a sales tool
  • Limited on mobile. The Shopify Inbox mobile app is slow and unreliable. Push notifications are delayed. Many store owners miss messages entirely

Boei replaces Shopify Inbox with AI-powered live chat that actually understands your products. It answers questions 24/7, recommends items from your Shopify catalog, and works across WhatsApp, Messenger, and 50+ other channels. Install from the Shopify App Store.

Boei AI product recommendations for Shopify

AI That Knows Your Shopify Product Catalog

Boei's AI trains on your entire Shopify store. Products, collections, descriptions, pricing, variants, shipping policies, return info. When a shopper asks 'do you have running shoes under $100?', the AI pulls matching products from your catalog and shows them as product cards with images, prices, and direct links to the product page.
  • ✓Train AI on your Shopify products via CSV upload or auto-crawl
  • ✓Product cards in chat: thumbnail, price, availability, and 'View Product' link
  • ✓Answers variant questions: sizes, colors, materials, stock levels
  • ✓Explains your shipping rates and delivery times from your Shopify policies
  • ✓Handles returns and refund questions using your store's policy pages
Try Free for 7 Days

Built for E-commerce Conversations

Live chat on a Shopify store is different from live chat on a services website. Shoppers have specific questions: What size should I order? Is this item in stock? When will it arrive? Can I return it? Boei's AI handles these product-focused conversations using your actual Shopify data instead of generic chatbot scripts.
  • ✓Pre-purchase: sizing guides, product comparisons, material details
  • ✓Checkout: shipping costs, delivery times, payment methods, discount codes
  • ✓Post-purchase: order tracking guidance, return process, exchange options
  • ✓Captures email from visitors not ready to buy (for follow-up campaigns)
  • ✓Tracks which Shopify product pages generate the most chat conversations
See How It Works
Boei e-commerce live chat for Shopify

Why Shopify Stores Pick Boei

What You Get That Shopify Inbox Does Not Offer

Product Recommendations in Chat

Shopify Inbox shows text replies. Boei shows product cards with images, prices, and links. Shoppers click through to the product page and buy. It is the difference between a FAQ and a sales assistant.

24/7 Without Staffing

Most Shopify stores are run by 1-3 people. You cannot monitor chat all day. Boei's AI covers nights, weekends, and holidays. It answers product questions and captures leads while you sleep.

WhatsApp for Shopify Customers

Shoppers close the browser tab and your Shopify Inbox conversation dies. With Boei, they continue on WhatsApp. Same AI, same conversation history. You reply from your phone when you are ready.

Flat Pricing, Not Per-Ticket

Gorgias charges per ticket. A busy Shopify store spends $300+/mo. Boei is a flat $19/mo with unlimited conversations. Your costs stay the same whether you get 10 chats or 10,000.

Shopify Setup

How to Add Live Chat to Shopify

One-click install from the Shopify App Store. No code editing needed

Copy installation code 1

Copy installation code

In your Boei dashboard, open your widget and click the Install tab. Select Shopify and copy the installation code.

Tip: The Install tab also offers a landing page link, QR code, and iframe embed.

2

Open your Shopify theme code editor

In your Shopify admin, go to Online Store → Themes.

On your live theme (the one labeled "Current theme"), click the ... menu next to Customize and choose Edit code.

3

Open theme.liquid

In the Layout folder on the left, click theme.liquid. This is the master template that wraps every page on your store, so installing Boei here means it loads everywhere.

4

Paste the Boei code

Press Ctrl+F (Windows) or Cmd+F (Mac) inside the editor to open the search box. Search for </body> to jump straight to it. You'll see it near the bottom of the file.

Click on the line just above </body> and paste the Boei code from Step 2. Click Save in the top right.

5

Verify

Open your storefront in a new tab. The Boei chatbot should appear in the corner.

If you don't see it immediately, hard-refresh the page (Cmd+Shift+R on Mac, Ctrl+Shift+R on Windows) to bypass Shopify's cache.

Stuck? If the chatbot doesn't appear, double-check that the Boei code is on the line just above </body>, not above </html> or somewhere else in the middle of the file.

Congrats, you are done! You now have Boei live chat installed on Shopify.

Shopify Features

Everything a Shopify Store Needs

Features built for e-commerce, not generic chat

Product Catalog Training

Upload your Shopify product CSV or let AI crawl your store. It learns product names, descriptions, prices, variants, and stock status.

AI Model Selection

Pick from OpenAI, Anthropic, Google, or Mistral. Switch models anytime. All models learn your Shopify store content automatically.

Lead Capture in Chat

Collect email addresses from Shopify visitors who browse but do not buy. Set up lead flows that ask for name, email, and product interest during the conversation.

Team Handoff with Context

AI handles the first response. When a shopper needs human help (custom orders, bulk pricing), it passes the chat to your team with the full product discussion.

Product Page Analytics

See which Shopify product pages generate the most chats, leads, and conversions. Find products that need better descriptions or more details.

Matches Your Shopify Theme

Works with Dawn, Debut, OS 2.0, and every custom Shopify theme. Three widget styles, dark mode, and custom CSS to match your store design.

Compare

Shopify Live Chat Apps Compared

Honest feature and pricing comparison for Shopify store owners

BoeiShopify InboxGorgiasTidio
Pricefrom $19/moFreefrom EUR 60/moEUR 39/mo
AI that understands productsYes✗Paid add-onPaid add-on
Product cards in chatYes✗Yes✗
Works when you are offlineYes (AI replies)✗Yes (extra cost)Yes (extra cost)
WhatsApp + 50 channelsIncluded✗LimitedExtra cost
Pricing modelFlat monthlyFreePer ticketPer agent
All Shopify themesYesYesYesYes
EU servers (GDPR)Yes (Nuremberg)✗✗✗

Bottom line: Shopify Inbox is free but has no AI and no channels. Gorgias is powerful but charges per ticket, which adds up fast. Tidio charges per agent with AI as an add-on. Boei gives you AI, product training, WhatsApp, and flat pricing from $19/mo.

How Shopify Store Owners Use Boei Live Chat

Fashion and Apparel

Sizing is the number one reason shoppers hesitate on fashion Shopify stores. AI answers "will this fit me if I am a US 8?" using your size guide. Fewer returns, more confident buyers. When a shopper is between sizes, AI can collect their email so you follow up with a personal recommendation.

Home and Garden

Customers want to know if a couch fits their space, what wood finish looks best, or whether plants ship safely. AI answers from your Shopify product descriptions. Detailed product questions that used to require an email back-and-forth get resolved in 30 seconds.

Health and Beauty

Shoppers ask about ingredients, skin types, and product compatibility. AI pulls answers from your product pages and ingredient lists. For regulated products, it stays within what your Shopify store actually states. No made-up health claims.

B2B and Wholesale on Shopify

Running a B2B Shopify store? Wholesale buyers want to discuss bulk pricing, MOQs, and custom orders. AI qualifies them (company name, order size, timeline), then hands the conversation to your sales team with all the details. No more playing email tag.

What Shopify Store Owners Say

Dr. Kirk Sanford

Dr. Kirk Sanford

CEO & Founder, Longevity Medical Institute

★★★★★

It's all upside — Boei dramatically improves responsiveness, patient conversion, and operational efficiency, and the ROI is easily justified.

Susan Jones

Susan Jones

Founder/CEO, WebMaxSEO

★★★★★

We initially installed Boei on our agency website to test its capabilities, and the results were so impressive that we've now implemented it across approximately 10 client sites. The AI chatbot not only learns from each website's unique content but also provides valuable data for our SEO strategies.

Koen Rens

Koen Rens

Owner, Luxe Kattenhotel

★★★★★

It's super easy for end users to contact us using Boei. It's clear and extremely user-friendly. With the drag and drop editor, I was ready in only a few minutes.

David K.

David K.

CEO Small-Business (50 or fewer emp.)

★★★★★

What do you like best about Boei? I'm giving 10 points. Why? This app is super easy. You can configure your chat widget in 5 minutes, add a JS script to your "header" in your theme and wooollaaa done. Nothing hard. We have been using Boei mainly for small corporate websites. It really solves our need to have a small chat widget which does not add up 150Kb and XXXXX JS scripts. It's really lightweight and it does not affect your website speed.

Seif Ahmed

Seif Ahmed

@seif588

★★★★★

I have been using Boei for over a year. It is very simple yet effective to implement it. Support is great - Ruben is always responsive and helpful. The product has also added new features which I have not yet needed but good to know Ruben is always working hard to add value to users of Boei. I am sure there are other similar solutions but for the price, support and features (and future updates), this is a great value.

Irfan

Irfan

@mak_web_media

★★★★★

I have been using BOEI for over a year and absolutely amazed with the growth and new features. I recommend BOEI to anyone who is looking to increase website engagement with multiple communication channels.

Peter C

Peter C

@peter_c1

★★★★★

Great founder Ruben , responds personally to emails, and always looking to improve Boei.

Andrew Lee

Andrew Lee

@fromlife89

★★★★★

It's a great tool especially for managing multiple websites and agencies.

Grzegorz G.

Grzegorz G.

★★★★★

I have a quick chat on each page, so it simplifies the way my clients can get in touch with me. It was very easy to implement and they continue to improve this software and are open to feedback. An easy way to add a communication widget to the website. I like best that it supports Messenger and Whatsaap, phone, email and live chat and it is easy to translate for multilingual pages. I can't think about real drowbacks. The [SENSITIVE CONTENT] reply all the support questions quickly and effectively, they are open to feedback. I had no issues at all with this software. Maybe if they could add some protection against spammers if you use the contact form and in some future add a chatbot, that would be fantastic.

Joshua G.

Joshua G.

★★★★★

I was looking for a chat app to easily communicate with my customers. I didn't want to install anything overly complex and I just wanted something that worked within minutes. After briefly using Boei, I knew it was right for me. It's super lightweight and easy to use, plus it has all the chat bots that you might need! Highly recommend to anyone looking for something simple. I wish there was a better UI or more design options.

Ronald D.

Ronald D.

Director Small-Business (50 or fewer emp.)

★★★★★

What do you like best about Boei? Simple, easy to use and implement with little technical support What do you dislike about Boei? Logo deisgns can be improved and some customization of logos of different widgets What problems is Boei solving and how is that benefiting you? On multiple sites, users require different feedback channels. This allows simple customization

Fahd T.

Fahd T.

Founder Small-Business (50 or fewer emp.)

★★★★★

What do you like best about Boei? The best part is the simplicity of the product and ease of use. What do you dislike about Boei? The weak part is the lack of depth for advanced users. What problems is Boei solving and how is that benefiting you? Helps capture visitors using different communication channels under one platform.

Vance W.

Vance W.

★★★★★

We have been using Boei for many clients over the past year and the impact on the page speed is negligible and helps convert website visitors to warm leads. Ease of deployment, lightweight code, and overall flexibility and functionality. The form component isn't exactly flexible and extensive enough for most uses so we often have to use another form solution.

Julien V.

Julien V.

Développeur d'e-commerce Small-Business (50 or fewer emp.)

★★★★★

What do you like best about Boei? Lightweight, opens instantly, lot of features (whatsapp, messenger, contact form, links) What do you dislike about Boei? Not including a built-in chat app, more design customizations could be good What problems is Boei solving and how is that benefiting you? Allowing website visitors to contact us through their preferred channel (whatsapp, phone call, etc)

Chandra Kusuma

Chandra Kusuma

★★★★★

The greatest chat widget for websites I have ever tried. It's quite light and not reduce the site loading speed. Quite easy to install on any type of sites/CMS platform. The features and integrations is continuously developed. The support Ruben and his team provide is the best. Easily number one pick.

Cristian Trappolini

Cristian Trappolini

★★★★★

I want to leave this review because I want to tell you 2 important things: one is that those who don't speak English well often find themselves having to live with Google Translate as their best friend, and the other is that BOEI is fantastic, simple and intuitive even for those who don't speak English well. I am really enthusiastic about the ease of use from the first time, which I rarely find in a similar app. Personally I recommend it to everyone!

Renaat Sioncke

Renaat Sioncke

★★★★★

Boei.helps is an easy-to-use app to connect a support/help icon to your website. I just set up four websites with different social media links, all in no time. Boei helps to customize and speed up my website building work-flow.

Fran Tully

Fran Tully

★★★★★

Very happy to give 5 Stars for this plugin. Over 70% of my business enquiries are coming from Smartphone users based on my Google Analytics. Boei allows those users to contact me on their preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. It's a pop up with a GIF that looks great on my site. And it gives the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now, and I am very happy to recommend. I would try the free version first so you are sure. Thanks Fran

Proinsias M.

Proinsias M.

★★★★★

It was very easy to configure and setup on my website. The only issue I had to deal with was to decide what channels not to include in the pop up on the website. I need to be clear what are the essential channels to include for each site that I design. Very happy to give Top Marks to this Plugin. Most of my business enquiries are coming from Smartphone users based on my Analytics. Boei allows those users in particular contact me on the preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. Its a pop up and also give the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now and I am very happy to recommend. I need to make sure I am not including channel options that are not relevant, so I need to be sure of my target audience to avoid clutter when the pop up is activated.

Gavin S.

Gavin S.

★★★★★

It makes it easier for website visitors to engage with me on the channel of their choice. Installing Boei was simple, took less than 5 minutes, and I was up and running. What I liked is that you can install it on Wordpress, HTML, and even on other page builders. You can use it with WhatsApp, Telegram, Live chat, Facebook messenger, or any combination of them at once so that visitors can pick the channel they're most comfortable with. None at the moment, everything is working as it should be.

Sara Hall

Sara Hall

★★★★★

How is this possible? I have been searching for a service like boei, without success for over a year. What magic is this? Isn't set up supposed to be supremely complicated, involving a coding degree, extensive technical knowledge and possibly a miracle? Boei just works. It works so well I was suspicious of it for nearly a whole week, sending endless texts and emails to myself in utter disbelief, when it failed to keel over! Set up is straight forward, easy and takes minutes. Seriously, I cannot recommend Boei enough.

Mike Foston

Mike Foston

★★★★★

Just about as easy as it gets. It uses all the ways you already have to connect to you, lets your customers choose how they want to connect, and doesn't give you another place to check for messages. Has plenty of configuration options, and support has been very responsive, and willing to listen to ideas to make improvements. Really pleased with how it looks on my sites as well. Bit of a bargain!

Lukáš H.

Lukáš H.

★★★★★

Ease of use and the number of possible integrations. Honestly I can't say there is anything I didn't like when using Boei.

Bikram K. S.

Bikram K. S.

★★★★★

Boei has been a time saver for me. I was looking for a way to integrate various social media chat options into my website so that my customers can contact me using the platform of their choice. I tried 3-4 other platforms but nothing came closer to the experience I finally got from Boei. Its WhatsApp and Google Map integration bought me over. I just wish it has support for Frase assistant and Gist assistant. Ease of use, and painless integration of various chat platforms. lacking integration with Frase and Gist and some of the labels are confusing.

Jay F.

Jay F.

★★★★★

I like that Boei is an AI that learns and continues improving by using our website's information to best answer user questions and guide them on our site. The ease of use is fantastic, requiring no coding or extensive setup work. I was able to have it running on our website in less than 30 minutes even with full customization. If I were to grade the setup ease on a scale of 1 to 10, I would give it an 11.

Ilias A.

Ilias A.

SEO Specialist

★★★★★

Boei is pretty straight-forward to setup. It is lightweight and converts website visitors into leads without over-effort. It simply works on autopilot, while you receive weekly reports on its performance with suggestions for improvement! After setting it up, I just have more leads. Simple.

Jon

Jon

★★★★★

I have followed the intuitive process to set this up on a number of my sites. It has always been easy and it has worked right out of the box. I like the fact that it is a simple widget that can be customized to any channels you wish to add.

Weboo.gr

Weboo.gr

★★★★★

Setting up Boei is a piece of cake. It's lightweight and does all the hard work for you — converting visitors into leads without too much effort. And, to top it off, you get weekly reports with recommendations on how to optimize performance! The support is direct and to the point, and its features are improving steadily.

Dieter Staudinger

Dieter Staudinger

★★★★★

Boei is the superglue that bonds together our communication with our leads and customers, in the channels they most value. Boei is simple to setup and easy to use. Our team loves Boei and we highly recommend you take a look how Boei can help up your communication game!

Jeremy Smith

Jeremy Smith

★★★★★

Boei is reliable, and brilliant at combining multiple tools together for taking care of prospects or customers. You can integrate tools you already use, plus add a few on their own. Great software.

Brendah Akoth

Brendah Akoth

★★★★★

Very great app! It does as it says and it's the most editable chat plugin compared to the others. A few days after installing it, I got inquiries and it opened my eyes to my audience. So it works and saves me time! Great automation partner!

Alexander Martenson

Alexander Martenson

★★★★★

I'm impressed with Boei. The application is simple and intuitive. Having this kind of availability for my prospects coming through my website is vital to my business.

Sheeny

Sheeny

★★★★★

Love this service. My customers can contact me with over a dozen different communication apps whatever they prefer so you never lose out on a customer that might be shy of say WhatsApp and use Viber instead.

Nuno

Nuno

★★★★★

Boei is a lightweight alternative to live chat plugins, talk to customers on their favorite channels. It has many integrations and you can use on WordPress, Shopify or any website using custom HTML. Not only Boei has good customer service but will also help yours.

Robert-Jan

Robert-Jan

CEO/Founder

★★★★★

Ruben has built an amazing and straightforward chat solution. Just let the client chose which option he wants to use! But it doesn't stop there. You can also add buttons that link to an external website, other pages on your website, integrate your chatbot, and so on. So simple, yet so powerful!

CyberCooker

CyberCooker

★★★★★

Nowadays, omnichannel offers us great advantages, but when we want to incorporate all the channels in our site we face a great dilemma: to include icons for each channel, generating visual saturation and confusion. It is here where Boei becomes a fantastic tool, since in a simple way it gives us the necessary order to provide our customers with a wide range of channels so that they can choose the one they feel most comfortable to communicate with us.

Eddine

Eddine

★★★★★

Boei is genuinely one of the most underrated tools on AppSumo. It's lightweight, super easy to install, and gives you so many options to connect with your website visitors. Whether it's WhatsApp, Messenger, email, or a simple contact form, Boei covers it all in one clean, customizable widget. What I love most is how versatile it is — it fits seamlessly with my site, doesn't slow things down, and caters to every visitor's preferred way of communication.

Jairo R.

Jairo R.

Account Executive

★★★★★

Excellent product and service. I can't complain about the level of support I've received. They are receptive to customer feedback and have a public roadmap.

Jaime M.

Jaime M.

Co-Founder

★★★★★

A simple and minimalistic tool with a lot of power! Displaying all of our contacts in a compact and easy to access way.

Stefan M.

Stefan M.

CEO

★★★★★

The integration of communication channels like WhatsApp, Facebook Messenger and Telegram as chat widgets on every page I like, the customizability and the very easy setup. Best Chat and Communication Widget I ever used.

Albert H.

Albert H.

Trainer

★★★★★

I used Replain before, but that is very complicated to manage. I searched for this solution for a long time and I really like it very much! Best solution for communication through your website!

Andres S.

Andres S.

Director

★★★★★

I use the tool on my website to get in touch with my visitors and without having to publish a form that could be abused by spammers. Communication is more fluent and direct as each user can choose their preferred channel to get in touch. Easy to use, many messaging options, customization, easy to implement on virtually any website, reports and analytics, fast to load.

FAQ

Shopify Live Chat Questions

How is Boei different from Shopify Inbox?

Shopify Inbox is a basic messaging tool with no AI, no product understanding, and no external channels. Boei adds AI that trains on your product catalog, answers questions 24/7, shows product cards in chat, and works on WhatsApp, Messenger, and 50+ channels. Shopify Inbox only works when you are online.

How do I install Boei on my Shopify store?

Find Boei in the Shopify App Store and click Install. One click, no code. Boei automatically adds itself to your Shopify theme. Works with Dawn, Debut, OS 2.0, and all custom themes. Takes about 2 minutes. Full Shopify install guide.

Can the AI recommend products from my Shopify catalog?

Yes. Upload your product CSV or let AI crawl your Shopify store. When a shopper asks for a recommendation, AI shows matching products as cards with images, prices, and direct links. Shoppers click through and buy.

Will this slow down my Shopify store?

No. Boei loads asynchronously after your Shopify store renders. The script is under 50KB and delivered via CDN. It does not affect page speed, Lighthouse scores, or checkout performance.

How much does Boei cost compared to Gorgias?

Boei is flat pricing from $19/mo with unlimited conversations. Gorgias starts at EUR 60/mo and charges per ticket. A Shopify store handling 500 tickets/month could pay EUR 200+/mo on Gorgias. With Boei, AI handles most of those conversations at no extra cost.

Does it work with Shopify Plus?

Yes. Boei works on all Shopify plans: Basic, Shopify, Advanced, and Plus. The installation and features are the same across all plans.

Can shoppers continue the conversation on WhatsApp?

Yes. Shoppers who start a chat on your Shopify store can switch to WhatsApp with one tap. The conversation continues with the same AI. When they message back on WhatsApp days later, you see the full history in your Boei inbox.

What happens with after-hours messages?

AI handles them. Unlike Shopify Inbox which goes silent when nobody is online, Boei's AI answers product questions, explains shipping, and captures lead details 24/7. You see a summary of overnight conversations in the morning.

Can I use Boei alongside Shopify Inbox?

Technically yes, but we recommend replacing Shopify Inbox with Boei. Running two chat widgets on the same Shopify store confuses visitors. Boei does everything Shopify Inbox does, plus AI, product cards, and 50+ channels.

Is Boei GDPR compliant for EU Shopify stores?

Yes. Boei is a Dutch company with EU servers in Nuremberg. The widget runs without cookies by default. We provide a DPA on request. Important for Shopify stores selling to European customers.

Your Shopify Store Deserves Better Than Shopify Inbox

One-click install. AI that knows your products. Flat pricing from $19/mo.

Enterprise? Schedule a demo →

✓ 7-day free trial • ✓ No credit card required • ✓ Works with every Shopify theme • ✓ AI trained on your products

from 159 reviews