Best Shopify Live Chat App
Shopify Inbox is free. It is also bare-bones: no AI, no product recommendations, no WhatsApp, and it stops working when you close the app. Boei gives your Shopify store live chat with AI that knows your product catalog, answers sizing and shipping questions, and keeps working at 3am. Install from the Shopify App Store in one click.
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Shopify includes a free chat tool called Shopify Inbox. It sounds good on paper. In practice, most Shopify store owners stop using it within weeks. Here is why:
Boei replaces Shopify Inbox with AI-powered live chat that actually understands your products. It answers questions 24/7, recommends items from your Shopify catalog, and works across WhatsApp, Messenger, and 50+ other channels. Install from the Shopify App Store.
Boei's AI trains on your entire Shopify store. Products, collections, descriptions, pricing, variants, shipping policies, return info. When a shopper asks 'do you have running shoes under $100?', the AI pulls matching products from your catalog and shows them as product cards with images, prices, and direct links to the product page.
Live chat on a Shopify store is different from live chat on a services website. Shoppers have specific questions: What size should I order? Is this item in stock? When will it arrive? Can I return it? Boei's AI handles these product-focused conversations using your actual Shopify data instead of generic chatbot scripts.
Shopify Inbox shows text replies. Boei shows product cards with images, prices, and links. Shoppers click through to the product page and buy. It is the difference between a FAQ and a sales assistant.
Most Shopify stores are run by 1-3 people. You cannot monitor chat all day. Boei's AI covers nights, weekends, and holidays. It answers product questions and captures leads while you sleep.
Shoppers close the browser tab and your Shopify Inbox conversation dies. With Boei, they continue on WhatsApp. Same AI, same conversation history. You reply from your phone when you are ready.
Gorgias charges per ticket. A busy Shopify store spends $300+/mo. Boei is a flat $11/mo with unlimited conversations. Your costs stay the same whether you get 10 chats or 10,000.
One-click install from the Shopify App Store. No code editing needed
In your Boei dashboard, open your widget and click the Install tab. Select Shopify and copy the installation code.
Tip: The Install tab also offers a landing page link, QR code, and iframe embed.
Open Shopify and click on "Apps" and search for "xo insert code".
We will use the plugin XO insert code to install Boei. It is a free and easy plugin.
Press install.
Confirm installation in Shopify.
Click add new code
Name the code "Boei" and enable it on the entire store.
Place the script from step two in place of the "code in footer" textbox.
Press save.
Now, we enable the plugin by clicking the theme customizer link.
Enable the checkbox and press save.
Congrats, you are done! You now have the Boei live chat Shopify installed.
Features built for e-commerce, not generic chat
Upload your Shopify product CSV or let AI crawl your store. It learns product names, descriptions, prices, variants, and stock status.
Pick from OpenAI, Anthropic, Google, or Mistral. Switch models anytime. All models learn your Shopify store content automatically.
Collect email addresses from Shopify visitors who browse but do not buy. Set up lead flows that ask for name, email, and product interest during the conversation.
AI handles the first response. When a shopper needs human help (custom orders, bulk pricing), it passes the chat to your team with the full product discussion.
See which Shopify product pages generate the most chats, leads, and conversions. Find products that need better descriptions or more details.
Works with Dawn, Debut, OS 2.0, and every custom Shopify theme. Three widget styles, dark mode, and custom CSS to match your store design.
Honest feature and pricing comparison for Shopify store owners
| Boei | Shopify Inbox | Gorgias | Tidio | |
|---|---|---|---|---|
| Price | from $11/mo | Free | from EUR 60/mo | EUR 39/mo |
| AI that understands products | ✓ Yes | ✗ | Paid add-on | Paid add-on |
| Product cards in chat | ✓ Yes | ✗ | ✓ Yes | ✗ |
| Works when you are offline | Yes (AI replies) | ✗ | Yes (extra cost) | Yes (extra cost) |
| WhatsApp + 50 channels | Included | ✗ | ✗ Limited | Extra cost |
| Pricing model | Flat monthly | Free | Per ticket | Per agent |
| All Shopify themes | ✓ Yes | ✓ Yes | ✓ Yes | ✓ Yes |
| EU servers (GDPR) | Yes (Amsterdam) | ✗ | ✗ | ✗ |
Bottom line: Shopify Inbox is free but has no AI and no channels. Gorgias is powerful but charges per ticket, which adds up fast. Tidio charges per agent with AI as an add-on. Boei gives you AI, product training, WhatsApp, and flat pricing from $11/mo.
Sizing is the number one reason shoppers hesitate on fashion Shopify stores. AI answers "will this fit me if I am a US 8?" using your size guide. Fewer returns, more confident buyers. When a shopper is between sizes, AI can collect their email so you follow up with a personal recommendation.
Customers want to know if a couch fits their space, what wood finish looks best, or whether plants ship safely. AI answers from your Shopify product descriptions. Detailed product questions that used to require an email back-and-forth get resolved in 30 seconds.
Shoppers ask about ingredients, skin types, and product compatibility. AI pulls answers from your product pages and ingredient lists. For regulated products, it stays within what your Shopify store actually states. No made-up health claims.
Running a B2B Shopify store? Wholesale buyers want to discuss bulk pricing, MOQs, and custom orders. AI qualifies them (company name, order size, timeline), then hands the conversation to your sales team with all the details. No more playing email tag.
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One-click install. AI that knows your products. Flat pricing from $11/mo.