Best Wix Live Chat Alternative

Live Chat for Wix

Wix has its own chat feature built in. But Wix Chat is basic: no AI, no lead capture, and it goes dark when you're offline. Boei replaces Wix Chat with AI that answers visitors around the clock, captures leads in every conversation, and connects to WhatsApp plus 50 more channels. Install it on any Wix site in 5 minutes. Works with Wix Editor, Wix Studio, and Wix eCommerce.
✓ Trusted by 17,000+ websites✓ Works on every Wix template
★★★★★from 159 reviews

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Try the Wix Live Chat AI

Why Wix Chat Is Not Enough

Wix includes a free chat feature called Wix Chat. On paper, that sounds great. In practice, it creates more frustration than it solves. Here's what Wix site owners deal with:

  • Offline = dead. When you're not actively logged into the Wix app or dashboard, Wix Chat shows visitors an "offline" message. They leave. A competitor with 24/7 chat gets the lead instead
  • Zero intelligence. Wix Chat is a plain messaging tool. It can't answer questions about your services, prices, or business hours. Every message requires a human reply
  • No lead scoring or qualification. A hot lead asking about pricing gets the same treatment as someone asking "is this a real business?" Wix Chat has no way to tell the difference
  • Stuck inside Wix. Wix Chat only works on your Wix site. No WhatsApp follow-up, no Messenger, no email continuation. When the visitor closes the tab, the conversation is over
  • One seat. Wix Chat is tied to your Wix account. No team inbox, no agent routing, no shared conversations

Boei fixes every one of these problems. AI answers visitors when you can't. Leads are captured and scored automatically. Conversations continue on WhatsApp or Messenger after the visitor leaves your Wix site. And your entire team gets access.

Two Ways to Install on Wix (Both Skip the App Market)

You don't need to find Boei in the Wix App Market. There are two ways to add it, depending on whether you use Wix Editor or Wix Studio. Both take about 5 minutes.
  • ✓Wix Editor: Add an HTML embed element (called 'Custom Element' or 'HTML iframe') and paste the Boei script
  • ✓Wix Studio: Go to Settings > Custom Code > add the script to the body (end)
  • ✓Both methods: Boei appears on every page of your Wix site automatically
  • ✓Works with every Wix template and theme. No design conflicts
  • ✓Wix Velo users: you can also load Boei programmatically via the Velo API for advanced control
Get Your Embed Code
Boei live chat installed on a Wix website

Boei vs Wix Chat: Side by Side

What you get when you upgrade from Wix's built-in chat

BoeiWix Chat (built-in)
AI answers questionsYes (trained on your site)✗
Works when you're offlineYes (AI replies 24/7)No (shows offline message)
Lead capture in chatYes (name, email, phone, custom fields)✗
WhatsApp, Messenger, 50+ channelsYesNo (Wix site only)
Team membersUnlimited1 (your Wix account)
Conversation continues after tab closeYes (WhatsApp, email, SMS)✗
AI learns your productsYes (pages, products, docs)✗
Analytics and lead scoringYes✗
PriceFrom $19/moFree (very limited)

Bottom line: Wix Chat is a basic messaging window. Boei is an AI-powered sales and support tool that works across 50+ channels. It's the upgrade your Wix site needs if you're serious about converting visitors into customers.

How Wix Businesses Use AI Live Chat

Freelancers and Service Providers

Wix is popular with photographers, designers, coaches, and consultants. Your Wix portfolio shows your work. AI answers questions about your rates, availability, and process. Captures leads while you're shooting a wedding or running a coaching session. Follows up on WhatsApp so the conversation doesn't die.

Wix eCommerce Stores

Running a Wix Store? AI learns your product catalog and answers pre-sale questions instantly. "What sizes do you have?" "Do you ship to Germany?" "Is this in stock?" The AI handles these while you pack orders. Product cards with images and prices show up right in the chat.

Restaurants and Local Businesses

Wix is big with restaurants, salons, and local shops. AI answers questions about your menu, hours, reservations, and location. Visitors get instant answers instead of calling during your lunch rush. Works across Google Business Profile clicks, social media traffic, and direct visits.

Wix Bookings Users

If you use Wix Bookings for appointments, AI can answer scheduling questions and encourage visitors to book. It handles the "how much is a session?" and "do you have availability on Thursday?" questions that clog your inbox. Captures contact details so you can follow up if they don't book right away.

Wix Installation Steps

Add AI live chat to your Wix site in 5 minutes

Copy installation code 1

Copy installation code

In your Boei dashboard, open your widget and click the Install tab. Select Wix and copy the installation code.

Tip: The Install tab also offers a landing page link, QR code, and iframe embed.

Log in to Wix 2

Log in to Wix

Open Wix and go to Settings -> Custom Code.

  1. Go to Settings in your site's dashboard.
  2. Click the Custom Code tab in the Advanced section.
3

Go to settings and install the Boei code snippet

  1. Click + Add Custom Code at the top right.
  2. Paste the code snippet in the text box. See step 2 above for the Boei code.
  3. Enter a name for your code.
  4. Select an option under Add Code to Pages: All pages
  5. Choose where to place your code under Place Code in:. Body - end
4

Save

Click Apply in Wix. Congrats, you are done!

Wix Features

What Wix Site Owners Get

Works with Wix Editor, Wix Studio, and Wix eCommerce

AI Trained on Your Wix Site

Enter your Wix URL. The AI reads every page, blog post, and product listing on your Wix site. Then answers visitor questions using that content.

Replaces Wix Chat Completely

Disable Wix Chat in your Wix settings and use Boei instead. You get AI responses, lead capture, team access, and 50+ channels. Everything Wix Chat is missing.

Wix eCommerce Support

AI learns your Wix Store products. Shows product cards in chat with images and prices. Answers shipping, returns, and stock questions automatically.

Continue on WhatsApp

Wix visitors start on chat, then continue on WhatsApp after leaving your site. AI auto-replies on WhatsApp too. No conversation gets lost.

Shared inbox + built-in CRM

Wix Chat only works with one account. Boei lets your team respond from one shared inbox with a built-in CRM. Smart routing sends conversations to the right person.

95+ Languages on Wix

Auto-detects your Wix visitor's language. Responds in their language. Perfect for Wix sites that serve international customers.

Lead Capture Built In

Collect name, email, phone during conversations. Leads arrive with full transcripts and AI summaries. Much better than Wix Forms for conversion.

Choose Your AI Model

Pick from OpenAI, Anthropic, Google, or Mistral models. Switch anytime. All train on your Wix content automatically.

Matches Your Wix Design

Customize colors, themes, and welcome messages to match your Wix site design. Dark mode and gradient options available. Looks native on any Wix template.

Wix Live Chat Options Compared

Third-party alternatives to Wix's built-in chat

BoeiTidioLiveChattawk.to
PriceFrom $19/moFrom $29/moFrom $20/agent/moFree (branded)
AI chatbot includedYes (2,000 msgs)No (add-on from $29/mo)✗No ($29/mo add-on)
Wix install methodHTML embed / custom codeHTML embedHTML embedHTML embed
WhatsApp + 50 channelsIncludedExtra costExtra cost✗
Team seatsUnlimited3 on starterPer-agent pricingUnlimited
Wix eCommerce supportYes (AI trained)YesYesBasic
Answers offline visitorsYes (AI)Limited✗✗
EU servers (GDPR)Yes (Nuremberg)✗✗✗

Bottom line: Every chat tool on this list installs the same way on Wix: an HTML embed. The difference is what you get for your money. Boei includes AI, 50+ channels, and a shared inbox + built-in CRM with no per-seat AI fees. Others charge extra for each of those.

Wix Tips

Get More From Live Chat on Wix

1

Disable Wix Chat First

Go to your Wix dashboard > Business Tools > Chat and disable Wix Chat. Running two chat widgets confuses visitors and creates duplicate conversations.
2

Train AI on Your Wix Blog

If you publish blog posts on Wix, make sure the AI crawls those URLs too. Blog content is great training material for answering niche questions.
3

Use Wix Velo for Advanced Control

Developers using Wix Velo can load Boei conditionally based on page type, user login status, or custom triggers. Useful for membership sites on Wix.
4

Connect WhatsApp for After-Hours Follow-Up

Many Wix visitors browse in the evening. AI chats with them on your site, then they continue on WhatsApp. You reply from your phone the next morning.

Wix Site Owners Love Boei

Dr. Kirk Sanford

Dr. Kirk Sanford

CEO & Founder, Longevity Medical Institute

★★★★★

It's all upside — Boei dramatically improves responsiveness, patient conversion, and operational efficiency, and the ROI is easily justified.

Susan Jones

Susan Jones

Founder/CEO, WebMaxSEO

★★★★★

We initially installed Boei on our agency website to test its capabilities, and the results were so impressive that we've now implemented it across approximately 10 client sites. The AI chatbot not only learns from each website's unique content but also provides valuable data for our SEO strategies.

Koen Rens

Koen Rens

Owner, Luxe Kattenhotel

★★★★★

It's super easy for end users to contact us using Boei. It's clear and extremely user-friendly. With the drag and drop editor, I was ready in only a few minutes.

David K.

David K.

CEO Small-Business (50 or fewer emp.)

★★★★★

What do you like best about Boei? I'm giving 10 points. Why? This app is super easy. You can configure your chat widget in 5 minutes, add a JS script to your "header" in your theme and wooollaaa done. Nothing hard. We have been using Boei mainly for small corporate websites. It really solves our need to have a small chat widget which does not add up 150Kb and XXXXX JS scripts. It's really lightweight and it does not affect your website speed.

Seif Ahmed

Seif Ahmed

@seif588

★★★★★

I have been using Boei for over a year. It is very simple yet effective to implement it. Support is great - Ruben is always responsive and helpful. The product has also added new features which I have not yet needed but good to know Ruben is always working hard to add value to users of Boei. I am sure there are other similar solutions but for the price, support and features (and future updates), this is a great value.

Irfan

Irfan

@mak_web_media

★★★★★

I have been using BOEI for over a year and absolutely amazed with the growth and new features. I recommend BOEI to anyone who is looking to increase website engagement with multiple communication channels.

Peter C

Peter C

@peter_c1

★★★★★

Great founder Ruben , responds personally to emails, and always looking to improve Boei.

Andrew Lee

Andrew Lee

@fromlife89

★★★★★

It's a great tool especially for managing multiple websites and agencies.

Grzegorz G.

Grzegorz G.

★★★★★

I have a quick chat on each page, so it simplifies the way my clients can get in touch with me. It was very easy to implement and they continue to improve this software and are open to feedback. An easy way to add a communication widget to the website. I like best that it supports Messenger and Whatsaap, phone, email and live chat and it is easy to translate for multilingual pages. I can't think about real drowbacks. The [SENSITIVE CONTENT] reply all the support questions quickly and effectively, they are open to feedback. I had no issues at all with this software. Maybe if they could add some protection against spammers if you use the contact form and in some future add a chatbot, that would be fantastic.

Joshua G.

Joshua G.

★★★★★

I was looking for a chat app to easily communicate with my customers. I didn't want to install anything overly complex and I just wanted something that worked within minutes. After briefly using Boei, I knew it was right for me. It's super lightweight and easy to use, plus it has all the chat bots that you might need! Highly recommend to anyone looking for something simple. I wish there was a better UI or more design options.

Ronald D.

Ronald D.

Director Small-Business (50 or fewer emp.)

★★★★★

What do you like best about Boei? Simple, easy to use and implement with little technical support What do you dislike about Boei? Logo deisgns can be improved and some customization of logos of different widgets What problems is Boei solving and how is that benefiting you? On multiple sites, users require different feedback channels. This allows simple customization

Fahd T.

Fahd T.

Founder Small-Business (50 or fewer emp.)

★★★★★

What do you like best about Boei? The best part is the simplicity of the product and ease of use. What do you dislike about Boei? The weak part is the lack of depth for advanced users. What problems is Boei solving and how is that benefiting you? Helps capture visitors using different communication channels under one platform.

Vance W.

Vance W.

★★★★★

We have been using Boei for many clients over the past year and the impact on the page speed is negligible and helps convert website visitors to warm leads. Ease of deployment, lightweight code, and overall flexibility and functionality. The form component isn't exactly flexible and extensive enough for most uses so we often have to use another form solution.

Julien V.

Julien V.

Développeur d'e-commerce Small-Business (50 or fewer emp.)

★★★★★

What do you like best about Boei? Lightweight, opens instantly, lot of features (whatsapp, messenger, contact form, links) What do you dislike about Boei? Not including a built-in chat app, more design customizations could be good What problems is Boei solving and how is that benefiting you? Allowing website visitors to contact us through their preferred channel (whatsapp, phone call, etc)

Chandra Kusuma

Chandra Kusuma

★★★★★

The greatest chat widget for websites I have ever tried. It's quite light and not reduce the site loading speed. Quite easy to install on any type of sites/CMS platform. The features and integrations is continuously developed. The support Ruben and his team provide is the best. Easily number one pick.

Cristian Trappolini

Cristian Trappolini

★★★★★

I want to leave this review because I want to tell you 2 important things: one is that those who don't speak English well often find themselves having to live with Google Translate as their best friend, and the other is that BOEI is fantastic, simple and intuitive even for those who don't speak English well. I am really enthusiastic about the ease of use from the first time, which I rarely find in a similar app. Personally I recommend it to everyone!

Renaat Sioncke

Renaat Sioncke

★★★★★

Boei.helps is an easy-to-use app to connect a support/help icon to your website. I just set up four websites with different social media links, all in no time. Boei helps to customize and speed up my website building work-flow.

Fran Tully

Fran Tully

★★★★★

Very happy to give 5 Stars for this plugin. Over 70% of my business enquiries are coming from Smartphone users based on my Google Analytics. Boei allows those users to contact me on their preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. It's a pop up with a GIF that looks great on my site. And it gives the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now, and I am very happy to recommend. I would try the free version first so you are sure. Thanks Fran

Proinsias M.

Proinsias M.

★★★★★

It was very easy to configure and setup on my website. The only issue I had to deal with was to decide what channels not to include in the pop up on the website. I need to be clear what are the essential channels to include for each site that I design. Very happy to give Top Marks to this Plugin. Most of my business enquiries are coming from Smartphone users based on my Analytics. Boei allows those users in particular contact me on the preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. Its a pop up and also give the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now and I am very happy to recommend. I need to make sure I am not including channel options that are not relevant, so I need to be sure of my target audience to avoid clutter when the pop up is activated.

Gavin S.

Gavin S.

★★★★★

It makes it easier for website visitors to engage with me on the channel of their choice. Installing Boei was simple, took less than 5 minutes, and I was up and running. What I liked is that you can install it on Wordpress, HTML, and even on other page builders. You can use it with WhatsApp, Telegram, Live chat, Facebook messenger, or any combination of them at once so that visitors can pick the channel they're most comfortable with. None at the moment, everything is working as it should be.

Sara Hall

Sara Hall

★★★★★

How is this possible? I have been searching for a service like boei, without success for over a year. What magic is this? Isn't set up supposed to be supremely complicated, involving a coding degree, extensive technical knowledge and possibly a miracle? Boei just works. It works so well I was suspicious of it for nearly a whole week, sending endless texts and emails to myself in utter disbelief, when it failed to keel over! Set up is straight forward, easy and takes minutes. Seriously, I cannot recommend Boei enough.

Mike Foston

Mike Foston

★★★★★

Just about as easy as it gets. It uses all the ways you already have to connect to you, lets your customers choose how they want to connect, and doesn't give you another place to check for messages. Has plenty of configuration options, and support has been very responsive, and willing to listen to ideas to make improvements. Really pleased with how it looks on my sites as well. Bit of a bargain!

Lukáš H.

Lukáš H.

★★★★★

Ease of use and the number of possible integrations. Honestly I can't say there is anything I didn't like when using Boei.

Bikram K. S.

Bikram K. S.

★★★★★

Boei has been a time saver for me. I was looking for a way to integrate various social media chat options into my website so that my customers can contact me using the platform of their choice. I tried 3-4 other platforms but nothing came closer to the experience I finally got from Boei. Its WhatsApp and Google Map integration bought me over. I just wish it has support for Frase assistant and Gist assistant. Ease of use, and painless integration of various chat platforms. lacking integration with Frase and Gist and some of the labels are confusing.

Jay F.

Jay F.

★★★★★

I like that Boei is an AI that learns and continues improving by using our website's information to best answer user questions and guide them on our site. The ease of use is fantastic, requiring no coding or extensive setup work. I was able to have it running on our website in less than 30 minutes even with full customization. If I were to grade the setup ease on a scale of 1 to 10, I would give it an 11.

Ilias A.

Ilias A.

SEO Specialist

★★★★★

Boei is pretty straight-forward to setup. It is lightweight and converts website visitors into leads without over-effort. It simply works on autopilot, while you receive weekly reports on its performance with suggestions for improvement! After setting it up, I just have more leads. Simple.

Jon

Jon

★★★★★

I have followed the intuitive process to set this up on a number of my sites. It has always been easy and it has worked right out of the box. I like the fact that it is a simple widget that can be customized to any channels you wish to add.

Weboo.gr

Weboo.gr

★★★★★

Setting up Boei is a piece of cake. It's lightweight and does all the hard work for you — converting visitors into leads without too much effort. And, to top it off, you get weekly reports with recommendations on how to optimize performance! The support is direct and to the point, and its features are improving steadily.

Dieter Staudinger

Dieter Staudinger

★★★★★

Boei is the superglue that bonds together our communication with our leads and customers, in the channels they most value. Boei is simple to setup and easy to use. Our team loves Boei and we highly recommend you take a look how Boei can help up your communication game!

Jeremy Smith

Jeremy Smith

★★★★★

Boei is reliable, and brilliant at combining multiple tools together for taking care of prospects or customers. You can integrate tools you already use, plus add a few on their own. Great software.

Brendah Akoth

Brendah Akoth

★★★★★

Very great app! It does as it says and it's the most editable chat plugin compared to the others. A few days after installing it, I got inquiries and it opened my eyes to my audience. So it works and saves me time! Great automation partner!

Alexander Martenson

Alexander Martenson

★★★★★

I'm impressed with Boei. The application is simple and intuitive. Having this kind of availability for my prospects coming through my website is vital to my business.

Sheeny

Sheeny

★★★★★

Love this service. My customers can contact me with over a dozen different communication apps whatever they prefer so you never lose out on a customer that might be shy of say WhatsApp and use Viber instead.

Nuno

Nuno

★★★★★

Boei is a lightweight alternative to live chat plugins, talk to customers on their favorite channels. It has many integrations and you can use on WordPress, Shopify or any website using custom HTML. Not only Boei has good customer service but will also help yours.

Robert-Jan

Robert-Jan

CEO/Founder

★★★★★

Ruben has built an amazing and straightforward chat solution. Just let the client chose which option he wants to use! But it doesn't stop there. You can also add buttons that link to an external website, other pages on your website, integrate your chatbot, and so on. So simple, yet so powerful!

CyberCooker

CyberCooker

★★★★★

Nowadays, omnichannel offers us great advantages, but when we want to incorporate all the channels in our site we face a great dilemma: to include icons for each channel, generating visual saturation and confusion. It is here where Boei becomes a fantastic tool, since in a simple way it gives us the necessary order to provide our customers with a wide range of channels so that they can choose the one they feel most comfortable to communicate with us.

Eddine

Eddine

★★★★★

Boei is genuinely one of the most underrated tools on AppSumo. It's lightweight, super easy to install, and gives you so many options to connect with your website visitors. Whether it's WhatsApp, Messenger, email, or a simple contact form, Boei covers it all in one clean, customizable widget. What I love most is how versatile it is — it fits seamlessly with my site, doesn't slow things down, and caters to every visitor's preferred way of communication.

Jairo R.

Jairo R.

Account Executive

★★★★★

Excellent product and service. I can't complain about the level of support I've received. They are receptive to customer feedback and have a public roadmap.

Jaime M.

Jaime M.

Co-Founder

★★★★★

A simple and minimalistic tool with a lot of power! Displaying all of our contacts in a compact and easy to access way.

Stefan M.

Stefan M.

CEO

★★★★★

The integration of communication channels like WhatsApp, Facebook Messenger and Telegram as chat widgets on every page I like, the customizability and the very easy setup. Best Chat and Communication Widget I ever used.

Albert H.

Albert H.

Trainer

★★★★★

I used Replain before, but that is very complicated to manage. I searched for this solution for a long time and I really like it very much! Best solution for communication through your website!

Andres S.

Andres S.

Director

★★★★★

I use the tool on my website to get in touch with my visitors and without having to publish a form that could be abused by spammers. Communication is more fluent and direct as each user can choose their preferred channel to get in touch. Easy to use, many messaging options, customization, easy to implement on virtually any website, reports and analytics, fast to load.

Wix Live Chat FAQ

Should I replace Wix Chat with Boei or run them together?

Replace it. Running two chat widgets on the same Wix site confuses visitors and creates duplicate conversations. Disable Wix Chat in your dashboard first, then add Boei. You get everything Wix Chat does plus AI, lead capture, and 50+ channels.

How do I add Boei to my Wix site?

In Wix Editor: add an HTML embed element and paste the Boei script. In Wix Studio: go to Settings > Custom Code and add it to the body. Both methods take about 5 minutes. See the Wix installation guide.

Does it work with Wix eCommerce?

Yes. The AI trains on your Wix Store product pages. It answers questions about your products, shipping, returns, and availability. Product cards with images and prices appear in the chat when relevant.

Can I use Boei with Wix Velo?

Yes. Velo developers can load the Boei script programmatically, trigger it based on events, or show it conditionally. This is optional though. The standard HTML embed works perfectly for most Wix sites.

Does the AI answer when I'm not online?

Yes. That's the main advantage over Wix Chat. The AI answers visitors 24/7 using your Wix site content. No more offline messages. No missed leads at 11pm.

Will Boei slow down my Wix site?

No. The script loads asynchronously after your Wix page content. It's under 50KB and uses CDN delivery. Wix's own performance tools won't flag it.

Can my team use it or just me?

Your team. Plans cover up to 7 seats with no per-seat AI fees. Wix Chat ties to one account. Boei gives every team member access with smart routing and conversation assignment.

Does it work with Wix Bookings?

The AI can answer questions about your services and availability. While it doesn't directly create Wix Bookings appointments, it handles pre-booking questions and captures contact info for follow-up.

How is this different from chat apps in the Wix App Market?

Most Wix App Market chat tools are either basic live chat (Tidio, LiveChat) or free with branding (tawk.to). None include AI that trains on your Wix content. Boei includes AI and 50+ channels from $19/month, with team seats by plan (1 on Starter, up to 7 on Scale).

Is Boei GDPR compliant for European Wix sites?

Yes. Servers in Nuremberg (EU). No cookies by default. No consent banner needed for the widget. Built by a Dutch company under EU privacy law.

What's included for $19/month?

AI chatbot with 2,000 messages, live chat, shared inbox + built-in CRM, WhatsApp + 50 channels, lead capture, and analytics. Annual billing. No per-seat AI fees.

Can I try Boei on my Wix site for free?

Yes. 7-day free trial with full AI access. Add the embed code to your Wix site, disable Wix Chat, and test the difference. No credit card required.

Your Wix Site Deserves Better Than Wix Chat

AI that answers visitors 24/7, captures leads, and works on WhatsApp. 5-minute install on any Wix site.

Enterprise? Schedule a demo →

✓ 7-day free trial • ✓ No credit card required • ✓ Replaces Wix Chat • ✓ Works with every Wix template