Shared inbox

One inbox for AI + humans, across every channel

Every conversation Boei handles, and every one your team needs to touch, in a single view. Website chat, WhatsApp, email, SMS and Telegram. Same transcript, same contact record, same reply box.

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Web, WhatsApp, email, SMS, Telegram Team-wide views Internal notes
Boei
Inbox
  • All · 26
  • Unassigned · 4
  • Mine · 8
  • Waiting on customer · 3
  • Closed today · 11
Custom views
  • Hot leads
  • WhatsApp only
  • Approval queue
  • VIP customers
Team
  • Sarah
  • Mark
  • Elena
  • Liam Anderson2m
    Website · hot lead
    Estimate ready: €24-28k. Book…
  • María López7m
    WhatsApp · support
    Order #4821 shipped, tracking…
  • Anna Weber18m
    Email · sales
    Requesting quote for 30 seats…
  • Jay F.42m
    Website · closed
    Thanks! All set.
Hot lead Web · Today 14:02
I need a quote for a garden room, 20 m2.
Sure. Do you have a floor plan?
Yes, attached.
Estimate ready: €24-28k. Book a site visit?
Internal · Sarah: "Their previous inquiry stalled at price. Try loyalty discount angle."
LA
Liam Anderson
[email protected]
Company
Anderson Ltd
Custom fields
Plan: Business
Last order: 2026-08-12
MRR: €149
Tags
hot-leadgarden-room
Past conversations
3 in the last 90 days
Next action
Site visit · Tue 26 Aug 10:00
01
Every channel, one thread

Website chat, WhatsApp, email, SMS and Telegram, all in the same inbox.

The customer who chatted on your homepage yesterday and messaged you on WhatsApp today is the same thread, same contact, same context. Your team stops asking "what did they say last time?".

  • Website chat widget (float or embed)
  • WhatsApp Business API (single or multi-number)
  • Email (auto-reply, spam filter, multilingual out-of-office detection)
  • SMS (inbound + outbound via your Twilio/MessageBird number)
  • Telegram bot for community and support channels
  • Contact stitching across channels: email links to WhatsApp number links to visitor ID
Website
WhatsApp
Email
SMS
Telegram
More via API
02
The record, not just the message
LA
Liam Anderson
[email protected] · +31 6 12 34 56 78
Company
Anderson Ltd
Plan
Business
MRR
€149
Last order
2026-08-12
Owner
Sarah
Next action
Site visit · Tue 10:00

Every conversation is a structured record, not a chat log.

Full transcript on one side, everything you actually need on the other. Contact, company, custom fields, past conversations, current status, owner, next action. All in the same view, no tab-switching.

  • Contact + company + custom fields (pulled from SDK or CRM)
  • Full transcript incl. source page & channel
  • Status, owner, next action, due date
  • Tags for cross-conversation grouping
  • Every past conversation with this person, one click away
See how contacts + deals stack up in the CRM →
03
Views built around how you actually work

Cut through 200 conversations to the 5 that need you now.

Built-in filters get everyone to a clean queue on day one. Custom views for the specific slices your team lives in.

Built-in
  • All
  • Unassigned
  • Mine
  • Waiting on customer
  • Closed today
Common custom views
  • Hot leads
  • Support queue
  • Sales pipeline
  • Approval queue
By channel
  • Website only
  • WhatsApp only
  • Email only
By tag / status
  • VIP customers
  • Refund requests
  • Escalated
  • Any tag combo
04
Team collaboration

Assign, note, hand off. Nobody works blind.

Assignment sends a chat to a specific teammate or lets whoever's available grab it. Internal notes leave context the visitor never sees. Handoffs come with an AI-written summary so the next person is up to speed in one glance.

  • Assign by hand, round-robin, or notify-all
  • Availability toggle per agent (skip off-shift automatically)
  • Max concurrent chats per agent (nobody gets buried)
  • Internal notes threaded inside the conversation, marked private
  • AI-written handoff summary on escalations
See approvals, takeover & permissions →
Sarah · assigned this to Mark3m
On maternity handover call, please pick up.
Internal note
Their invoice from Q1 is still open, be gentle when we get to renewal.
Handoff summary (by Boei)
Contact: Liam · Topic: garden room quote · Where we are: estimate shared, discount requested · Suggested next step: 5% loyalty offer.
05
AI + human, same reply box
Reply box
Happy to help, Liam. For a 20 m² garden room the base estimate is €24,900…

Type your reply. Or ask Boei to draft it. Either way, it's your team's voice.

This is where the "AI vs. human" false choice goes away. Your team is in the same inbox Boei uses. Write manually when it matters. Approve or edit Boei's draft when you want the speed. Same conversation, same customer, no context loss.

  • Reply manually at any point (Boei steps back)
  • Ask Boei for a draft, then edit or send
  • Approval-mode workflows: every AI reply drops into the queue for review
  • Approvals, edits, and human replies all logged with a name and timestamp
06
Search & history

Find anything anyone ever said to you.

Search across every channel, every conversation, every note. Find the customer who mentioned "the invoice from March" three weeks ago. Find every conversation about refunds. Find every mention of your competitor.

  • Full-text search across transcripts and internal notes
  • Filter by channel, tag, agent, status, date range
  • Per-contact conversation history without leaving the inbox
  • Anna Weber3 weeks ago
    "…competitor quoted us a lower rate, wondering about a refund…"
  • Marco Rossi6 weeks ago
    "…switching from competitor, do you offer a refund policy…"
"Boei is the superglue that bonds together our communication with our leads and customers, in the channels they most value. Simple to setup and easy to use. Our team loves Boei."
DS
Dieter Staudinger
Verified Trustpilot review

One inbox for the whole team, and the AI.

Stop copy-pasting between WhatsApp, Gmail and a chat tool. One thread per customer, forever.

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