Train your AI on everything your customers ask about
Point Boei at the sources you already have. Files, your website, product catalogs, past tickets, plus live actions and real-time visitor context. It stays in sync as your business changes.
Eight ways to train your AI
Upload the docs your team already has.
Boei extracts and structures the content, including scanned text via OCR and audio via transcription. Drop them in once, keep re-training with new versions as they change.
- Documents: PDF, DOCX, PPTX, XLSX, TXT, MD
- Web + data: HTML, XML, JSON, EPUB
- Images with OCR: JPG, PNG, GIF, BMP, TIFF, WEBP, SVG
- Audio & video: MP3, WAV, SRT subtitles (link a video URL)
- Email + archives: MSG (Outlook), ZIP
- OCR reads text from scanned images automatically
- Audio and SRT get transcribed to trainable text
- Link a subtitle file to a video URL for citation
Point Boei at your site. Choose exactly what it reads.
Three crawl modes, CSS selector include/exclude, and auto-sync so answers stay accurate when you update the site.
Feed a sitemap URL, Boei crawls the whole site. Up to 20,000 URLs.
Grab one URL when you only need a specific page indexed.
Headless-browser crawl for SPAs and pages that render client-side.
Include only the parts of the page that matter. Skip nav, footer, banners.
Recrawl automatically so answers reflect the latest copy.
Feed your catalog. Boei knows what you sell.
Upload a CSV or paste a Google Sheets URL, and Boei keeps the catalog in sync on the schedule you pick. Answers cite the right SKU, price, and availability.
- Upload CSV, or paste a Google Sheets edit URL
- Auto-sync hourly, daily, weekly or monthly
- Title, description, thumbnail, price, availability, brand, category
- Extra attributes for anything specific to your business
Learn from how you already answered.
Import past support tickets so Boei answers new questions in your team's voice, with your team's fixes. This is where you get from "generic AI" to "sounds like us".
- Every past resolution becomes training data
- Boei answers new tickets the way you did the last one
- Tag sources so you can retire outdated resolutions later
Override the answer for a specific question, exactly.
Some answers can't be inferred: refund policy, pricing edge cases, opening hours. Pin a revised answer and Boei uses your exact wording whenever the question matches.
- Exact Q&A overrides, hit-count tracked so you see what's working
- Add extra trigger phrases per answer
- Manual FAQ with AI-assisted generation
Set the rules of the house. No prompt engineering.
Tell Boei how to behave in plain language: tone of voice, escalation rules, what to never say, when to hand off to a human. Layer as many training texts as you need.
- House rules ("never quote a price without asking for square meters first")
- Tone of voice and persona
- Guardrails and escalation triggers
Know who you're talking to before they say a word.
Identify signed-in users through the Boei SDK. Pass anything you already know (email, plan, MRR, last order) and Boei uses it in every answer.
Boei({
id: 'user_4821',
email: '[email protected]',
name: 'Liam Anderson',
phone: '+31 6 12 34 56 78',
company: 'Anderson Ltd',
custom: {
plan: 'Business',
mrr: 149,
last_order: '2026-08-12',
}
});When knowledge isn't enough, call your systems.
Give Boei any HTTP endpoint (GET, POST, PUT, PATCH, DELETE) and it can fetch live data or trigger workflows mid-conversation. Look up a customer in your CRM, pull an order status, check stock, book a slot, then answer with the real answer, not a generic one. Placeholders inject visitor context, live input, and stored credentials into each call.
GET https://api.your-app.com/orders
?email={{context.email}}
&order_id={{input.ORDER_ID}}
Header: Authorization: Bearer {{credential:API_KEY}}Pull from visitor context, live input, custom fields, or securely-stored credentials.
HubSpotOr build your own from scratch with the generic HTTP tool.
Fresh, always
Your sources stay in sync while you focus on the business.
| Source | Frequencies |
|---|---|
| Website | Daily, weekly, monthly |
| Product catalog | Hourly, daily, weekly, monthly |
| Files | Manual re-upload |
| Tickets | Continuous (as they close) |
| Feature | Starter | Growth | Business | Scale |
|---|---|---|---|---|
| Website URLs | 1K | 3.5K | 10K | 15K |
| Auto-sync | no | Yes | Yes | Yes |
| Products | 50 | Unlimited | Unlimited | Unlimited |
| Ticket training | no | Yes | Yes | Yes |
| Live actions | 5 | 10 | 15 | 20 |
"I run Boei across ~10 client sites. Setup is minutes per site and the AI trains itself on their content. It replaced three tools we used to bolt together."
Train Boei on your business. Go live this week.
Start with the sources you already have. Add live actions when you're ready.