Best Shopline Live Chat Widget

AI-Powered Live Chat for Shopline

Your AI answers every Shopline visitor instantly in their language, qualifies leads, and routes warm prospects to your team on WhatsApp, WeChat, or LINE. Automatically. Paste one code snippet and go live in minutes.
✓ Trusted by 17,220 websites✓ APAC & cross-border ready
★★★★★from 159 reviews

Also available for:

Try It Yourself

17,000+

Stores using Boei

30%

More leads captured

3x

Higher conversion rates

5 min

Code snippet install time

Boei Lead Inbox for Shopline

Every Shopline Conversation Becomes a Qualified Lead

AI live chat does what Shopline's native tools never could. Qualify visitors automatically across languages. Your AI asks about product interest, order size, and shipping destination, scores every conversation, and delivers complete lead profiles to your inbox or CRM. Works across your entire Shopline storefront.
  • ✓AI asks qualifying questions: product interest, order size, shipping destination
  • ✓Every lead scored by engagement level and buying intent
  • ✓Leads delivered instantly via email, webhook, or directly to your CRM
  • ✓Complete AI conversation transcript included with every lead
  • ✓Source tracking shows which Shopline product page they came from
Start Capturing Leads

Seamless AI-to-Human Handover

When a Shopline visitor is ready to buy or needs human expertise, your AI escalates to your team on WhatsApp, WeChat, LINE, or any channel they already use. The handover includes full conversation history, lead score, and contact details. Your team picks up right where AI left off, in the customer's language.
  • ✓Escalation triggers: high lead score, human request, bulk order inquiry
  • ✓Full conversation history and AI-generated summary included
  • ✓Routes to WhatsApp, WeChat, LINE, Telegram, email, or Slack
  • ✓Smart routing: round-robin, random, or manual claim
  • ✓Shared inbox + built-in CRM, no per-seat AI fees
See How Handover Works
Boei AI-to-Human Handover on Shopline

50+ Channels, One AI Engine

Shopline visitors choose how they want to reach you. Your AI qualifies them on every channel

WhatsApp Business

AI auto-replies on WhatsApp, not just your Shopline store. Conversations continue even after visitors leave. Perfect for Southeast Asian and Middle Eastern markets.

WeChat & LINE

Reach customers in China, Japan, Taiwan, and Thailand on their preferred messaging apps. AI qualifies visitors and captures leads across APAC's dominant platforms.

Facebook Messenger & Instagram DM

Meet social-first customers where they already spend time. AI qualifies visitors and captures leads across Meta's messaging platforms.

Contact Forms, Callback, Email & 40+ More

Structured inquiries, click-to-call, SMS, Slack, Telegram, Viber. Every channel your customers use, connected to one AI-powered pipeline.

Live Chat Is Just One Entry Point to Your AI Sales Agent

Live chat captures visitors on your Shopline store. But your AI Sales Agent works across WhatsApp, Messenger, Telegram, and 50+ channels from a single widget. Every conversation. Regardless of channel or language. Feeds into one pipeline with AI qualification, lead scoring, and team routing built in.

One AI engine. Multiple entry points. Every lead tracked and qualified.

Learn More About AI Live Chat Explore Boei AI Sales Agent

Why Your Shopline Store Needs AI Live Chat

Shopline powers thousands of cross-border e-commerce stores. Yet it has no native AI chat solution:

  • No built-in live chat. Shopline lacks a native chat widget, leaving your visitors without instant support.
  • Cross-border shoppers expect instant answers: Buyers in Singapore, Hong Kong, and Taiwan won't wait for email replies in a different time zone.
  • Language barriers kill conversions. Manual support teams can't cover every APAC language around the clock.
  • Per-agent pricing doesn't scale. Enterprise tools like Gorgias cost €60+ per agent, adding up fast with multilingual teams.

Boei fixes this: paste one code snippet in your Shopline admin (Online Store → Preferences → Additional Scripts), train AI on your product catalog, and let it qualify leads in any language. AI routes warm prospects to your team on WhatsApp. Not to a dashboard nobody checks.

How AI Live Chat Drives Revenue on Shopline

Product Discovery

AI guides Shopline visitors to the right products based on preferences, budget, and shipping destination. Multi-language support means your AI sells in Chinese, Thai, Japanese, and English. Simultaneously.

Cart Recovery

AI engages hesitant shoppers at checkout, answers payment and shipping questions for APAC methods like GrabPay, PayNow, and FPX, and recovers 10-25% of abandoned carts.

Post-Purchase Support

AI resolves 60-80% of order tracking, returns, and shipping inquiries instantly. Support tickets drop by half. Your team focuses on cases that need human judgment.

Cross-Border Commerce

Shoppers from different countries get answers about customs duties, delivery timelines, and local payment options. In their own language, 24/7. AI captures leads from every market and routes them to the right regional team.

How It Works

From install to AI-qualified leads in three steps

1

Enter Your Shopline Store URL

Boei's crawler reads your Shopline catalog automatically. Your AI learns your products, pricing, and shipping policies. No manual data entry. Add PDFs or custom content for deeper training.
2

Configure Your AI & Channels

Set your brand colors, welcome message, and qualification criteria. Add WhatsApp, WeChat, LINE, or other APAC channels as escalation paths. Define when AI should hand off to your team.
3

Go Live in 5 Minutes

Paste a single code snippet in your Shopline admin under Online Store → Preferences → Additional Scripts. No app install or coding required. Your AI starts qualifying visitors immediately.

Shopline Live Chat Compared: How Boei Stacks Up

AI included, APAC channels, lower price

BoeiTidioGorgiasLiveChat
Starting pricefrom $19/mo€39/mo€60/mo€76/mo
AI chatbot includedYes (2,000 msgs)No (add-on)No (add-on)✗
Team seatsUnlimited311
WhatsApp, WeChat, LINE, 50+ channelsIncludedExtra costLimitedExtra cost
Multi-language AIYesLimited✗✗
AI-to-human handoverYesLimited✗✗
Automatic lead qualificationYes✗✗✗
Shopline compatibleYesYes✗Yes
GDPR compliant (EU servers)Yes✗✗✗

Bottom line: Boei gives you AI chatbot + live chat + 50 channels + a shared inbox with built-in CRM for from $19/month with no per-seat AI fees. Other live chat tools charge more per agent with no AI or APAC channel support included.

E-Commerce Store Owners Love Boei

Dr. Kirk Sanford

Dr. Kirk Sanford

CEO & Founder, Longevity Medical Institute

★★★★★

It's all upside — Boei dramatically improves responsiveness, patient conversion, and operational efficiency, and the ROI is easily justified.

Susan Jones

Susan Jones

Founder/CEO, WebMaxSEO

★★★★★

We initially installed Boei on our agency website to test its capabilities, and the results were so impressive that we've now implemented it across approximately 10 client sites. The AI chatbot not only learns from each website's unique content but also provides valuable data for our SEO strategies.

Koen Rens

Koen Rens

Owner, Luxe Kattenhotel

★★★★★

It's super easy for end users to contact us using Boei. It's clear and extremely user-friendly. With the drag and drop editor, I was ready in only a few minutes.

David K.

David K.

CEO Small-Business (50 or fewer emp.)

★★★★★

What do you like best about Boei? I'm giving 10 points. Why? This app is super easy. You can configure your chat widget in 5 minutes, add a JS script to your "header" in your theme and wooollaaa done. Nothing hard. We have been using Boei mainly for small corporate websites. It really solves our need to have a small chat widget which does not add up 150Kb and XXXXX JS scripts. It's really lightweight and it does not affect your website speed.

Seif Ahmed

Seif Ahmed

@seif588

★★★★★

I have been using Boei for over a year. It is very simple yet effective to implement it. Support is great - Ruben is always responsive and helpful. The product has also added new features which I have not yet needed but good to know Ruben is always working hard to add value to users of Boei. I am sure there are other similar solutions but for the price, support and features (and future updates), this is a great value.

Irfan

Irfan

@mak_web_media

★★★★★

I have been using BOEI for over a year and absolutely amazed with the growth and new features. I recommend BOEI to anyone who is looking to increase website engagement with multiple communication channels.

Peter C

Peter C

@peter_c1

★★★★★

Great founder Ruben , responds personally to emails, and always looking to improve Boei.

Andrew Lee

Andrew Lee

@fromlife89

★★★★★

It's a great tool especially for managing multiple websites and agencies.

Grzegorz G.

Grzegorz G.

★★★★★

I have a quick chat on each page, so it simplifies the way my clients can get in touch with me. It was very easy to implement and they continue to improve this software and are open to feedback. An easy way to add a communication widget to the website. I like best that it supports Messenger and Whatsaap, phone, email and live chat and it is easy to translate for multilingual pages. I can't think about real drowbacks. The [SENSITIVE CONTENT] reply all the support questions quickly and effectively, they are open to feedback. I had no issues at all with this software. Maybe if they could add some protection against spammers if you use the contact form and in some future add a chatbot, that would be fantastic.

Joshua G.

Joshua G.

★★★★★

I was looking for a chat app to easily communicate with my customers. I didn't want to install anything overly complex and I just wanted something that worked within minutes. After briefly using Boei, I knew it was right for me. It's super lightweight and easy to use, plus it has all the chat bots that you might need! Highly recommend to anyone looking for something simple. I wish there was a better UI or more design options.

Ronald D.

Ronald D.

Director Small-Business (50 or fewer emp.)

★★★★★

What do you like best about Boei? Simple, easy to use and implement with little technical support What do you dislike about Boei? Logo deisgns can be improved and some customization of logos of different widgets What problems is Boei solving and how is that benefiting you? On multiple sites, users require different feedback channels. This allows simple customization

Fahd T.

Fahd T.

Founder Small-Business (50 or fewer emp.)

★★★★★

What do you like best about Boei? The best part is the simplicity of the product and ease of use. What do you dislike about Boei? The weak part is the lack of depth for advanced users. What problems is Boei solving and how is that benefiting you? Helps capture visitors using different communication channels under one platform.

Vance W.

Vance W.

★★★★★

We have been using Boei for many clients over the past year and the impact on the page speed is negligible and helps convert website visitors to warm leads. Ease of deployment, lightweight code, and overall flexibility and functionality. The form component isn't exactly flexible and extensive enough for most uses so we often have to use another form solution.

Julien V.

Julien V.

Développeur d'e-commerce Small-Business (50 or fewer emp.)

★★★★★

What do you like best about Boei? Lightweight, opens instantly, lot of features (whatsapp, messenger, contact form, links) What do you dislike about Boei? Not including a built-in chat app, more design customizations could be good What problems is Boei solving and how is that benefiting you? Allowing website visitors to contact us through their preferred channel (whatsapp, phone call, etc)

Chandra Kusuma

Chandra Kusuma

★★★★★

The greatest chat widget for websites I have ever tried. It's quite light and not reduce the site loading speed. Quite easy to install on any type of sites/CMS platform. The features and integrations is continuously developed. The support Ruben and his team provide is the best. Easily number one pick.

Cristian Trappolini

Cristian Trappolini

★★★★★

I want to leave this review because I want to tell you 2 important things: one is that those who don't speak English well often find themselves having to live with Google Translate as their best friend, and the other is that BOEI is fantastic, simple and intuitive even for those who don't speak English well. I am really enthusiastic about the ease of use from the first time, which I rarely find in a similar app. Personally I recommend it to everyone!

Renaat Sioncke

Renaat Sioncke

★★★★★

Boei.helps is an easy-to-use app to connect a support/help icon to your website. I just set up four websites with different social media links, all in no time. Boei helps to customize and speed up my website building work-flow.

Fran Tully

Fran Tully

★★★★★

Very happy to give 5 Stars for this plugin. Over 70% of my business enquiries are coming from Smartphone users based on my Google Analytics. Boei allows those users to contact me on their preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. It's a pop up with a GIF that looks great on my site. And it gives the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now, and I am very happy to recommend. I would try the free version first so you are sure. Thanks Fran

Proinsias M.

Proinsias M.

★★★★★

It was very easy to configure and setup on my website. The only issue I had to deal with was to decide what channels not to include in the pop up on the website. I need to be clear what are the essential channels to include for each site that I design. Very happy to give Top Marks to this Plugin. Most of my business enquiries are coming from Smartphone users based on my Analytics. Boei allows those users in particular contact me on the preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. Its a pop up and also give the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now and I am very happy to recommend. I need to make sure I am not including channel options that are not relevant, so I need to be sure of my target audience to avoid clutter when the pop up is activated.

Gavin S.

Gavin S.

★★★★★

It makes it easier for website visitors to engage with me on the channel of their choice. Installing Boei was simple, took less than 5 minutes, and I was up and running. What I liked is that you can install it on Wordpress, HTML, and even on other page builders. You can use it with WhatsApp, Telegram, Live chat, Facebook messenger, or any combination of them at once so that visitors can pick the channel they're most comfortable with. None at the moment, everything is working as it should be.

Sara Hall

Sara Hall

★★★★★

How is this possible? I have been searching for a service like boei, without success for over a year. What magic is this? Isn't set up supposed to be supremely complicated, involving a coding degree, extensive technical knowledge and possibly a miracle? Boei just works. It works so well I was suspicious of it for nearly a whole week, sending endless texts and emails to myself in utter disbelief, when it failed to keel over! Set up is straight forward, easy and takes minutes. Seriously, I cannot recommend Boei enough.

Mike Foston

Mike Foston

★★★★★

Just about as easy as it gets. It uses all the ways you already have to connect to you, lets your customers choose how they want to connect, and doesn't give you another place to check for messages. Has plenty of configuration options, and support has been very responsive, and willing to listen to ideas to make improvements. Really pleased with how it looks on my sites as well. Bit of a bargain!

Lukáš H.

Lukáš H.

★★★★★

Ease of use and the number of possible integrations. Honestly I can't say there is anything I didn't like when using Boei.

Bikram K. S.

Bikram K. S.

★★★★★

Boei has been a time saver for me. I was looking for a way to integrate various social media chat options into my website so that my customers can contact me using the platform of their choice. I tried 3-4 other platforms but nothing came closer to the experience I finally got from Boei. Its WhatsApp and Google Map integration bought me over. I just wish it has support for Frase assistant and Gist assistant. Ease of use, and painless integration of various chat platforms. lacking integration with Frase and Gist and some of the labels are confusing.

Jay F.

Jay F.

★★★★★

I like that Boei is an AI that learns and continues improving by using our website's information to best answer user questions and guide them on our site. The ease of use is fantastic, requiring no coding or extensive setup work. I was able to have it running on our website in less than 30 minutes even with full customization. If I were to grade the setup ease on a scale of 1 to 10, I would give it an 11.

Ilias A.

Ilias A.

SEO Specialist

★★★★★

Boei is pretty straight-forward to setup. It is lightweight and converts website visitors into leads without over-effort. It simply works on autopilot, while you receive weekly reports on its performance with suggestions for improvement! After setting it up, I just have more leads. Simple.

Jon

Jon

★★★★★

I have followed the intuitive process to set this up on a number of my sites. It has always been easy and it has worked right out of the box. I like the fact that it is a simple widget that can be customized to any channels you wish to add.

Weboo.gr

Weboo.gr

★★★★★

Setting up Boei is a piece of cake. It's lightweight and does all the hard work for you — converting visitors into leads without too much effort. And, to top it off, you get weekly reports with recommendations on how to optimize performance! The support is direct and to the point, and its features are improving steadily.

Dieter Staudinger

Dieter Staudinger

★★★★★

Boei is the superglue that bonds together our communication with our leads and customers, in the channels they most value. Boei is simple to setup and easy to use. Our team loves Boei and we highly recommend you take a look how Boei can help up your communication game!

Jeremy Smith

Jeremy Smith

★★★★★

Boei is reliable, and brilliant at combining multiple tools together for taking care of prospects or customers. You can integrate tools you already use, plus add a few on their own. Great software.

Brendah Akoth

Brendah Akoth

★★★★★

Very great app! It does as it says and it's the most editable chat plugin compared to the others. A few days after installing it, I got inquiries and it opened my eyes to my audience. So it works and saves me time! Great automation partner!

Alexander Martenson

Alexander Martenson

★★★★★

I'm impressed with Boei. The application is simple and intuitive. Having this kind of availability for my prospects coming through my website is vital to my business.

Sheeny

Sheeny

★★★★★

Love this service. My customers can contact me with over a dozen different communication apps whatever they prefer so you never lose out on a customer that might be shy of say WhatsApp and use Viber instead.

Nuno

Nuno

★★★★★

Boei is a lightweight alternative to live chat plugins, talk to customers on their favorite channels. It has many integrations and you can use on WordPress, Shopify or any website using custom HTML. Not only Boei has good customer service but will also help yours.

Robert-Jan

Robert-Jan

CEO/Founder

★★★★★

Ruben has built an amazing and straightforward chat solution. Just let the client chose which option he wants to use! But it doesn't stop there. You can also add buttons that link to an external website, other pages on your website, integrate your chatbot, and so on. So simple, yet so powerful!

CyberCooker

CyberCooker

★★★★★

Nowadays, omnichannel offers us great advantages, but when we want to incorporate all the channels in our site we face a great dilemma: to include icons for each channel, generating visual saturation and confusion. It is here where Boei becomes a fantastic tool, since in a simple way it gives us the necessary order to provide our customers with a wide range of channels so that they can choose the one they feel most comfortable to communicate with us.

Eddine

Eddine

★★★★★

Boei is genuinely one of the most underrated tools on AppSumo. It's lightweight, super easy to install, and gives you so many options to connect with your website visitors. Whether it's WhatsApp, Messenger, email, or a simple contact form, Boei covers it all in one clean, customizable widget. What I love most is how versatile it is — it fits seamlessly with my site, doesn't slow things down, and caters to every visitor's preferred way of communication.

Jairo R.

Jairo R.

Account Executive

★★★★★

Excellent product and service. I can't complain about the level of support I've received. They are receptive to customer feedback and have a public roadmap.

Jaime M.

Jaime M.

Co-Founder

★★★★★

A simple and minimalistic tool with a lot of power! Displaying all of our contacts in a compact and easy to access way.

Stefan M.

Stefan M.

CEO

★★★★★

The integration of communication channels like WhatsApp, Facebook Messenger and Telegram as chat widgets on every page I like, the customizability and the very easy setup. Best Chat and Communication Widget I ever used.

Albert H.

Albert H.

Trainer

★★★★★

I used Replain before, but that is very complicated to manage. I searched for this solution for a long time and I really like it very much! Best solution for communication through your website!

Andres S.

Andres S.

Director

★★★★★

I use the tool on my website to get in touch with my visitors and without having to publish a form that could be abused by spammers. Communication is more fluent and direct as each user can choose their preferred channel to get in touch. Easy to use, many messaging options, customization, easy to implement on virtually any website, reports and analytics, fast to load.

Shopline AI Live Chat FAQ

Does Boei include an AI chatbot for Shopline?

Yes. AI is included in every Boei plan, not a paid add-on. Your AI chatbot handles first responses, answers questions from your Shopline product catalog, qualifies leads automatically. Escalates warm prospects to your team on WhatsApp, WeChat, or LINE. 2,000 AI messages included per month.

Do I need to be online 24/7?

No. Your AI handles it. It answers visitor questions instantly in multiple languages, qualifies leads, and captures contact details around the clock. When your team is available, AI escalates warm leads directly to them. When you're offline, AI continues working and queues qualified leads for follow-up.

How do I install Boei on Shopline?

Paste a single code snippet in your Shopline admin under Online Store → Preferences → Additional Scripts. No app install or developer needed. You're live in under 5 minutes.

Will this slow down my Shopline store?

No. Boei loads asynchronously after your page content, so it doesn't affect page load times or Core Web Vitals. Lightweight, CDN-optimized, no heavy dependencies. Zero impact on your store's performance.

Does it support multiple languages for APAC markets?

Yes. Boei's AI communicates in any language your customers use. Whether your shoppers are in Singapore, Hong Kong, Taiwan, Thailand, or anywhere else, AI responds in their preferred language automatically. Perfect for cross-border Shopline stores.

How does AI-to-human handover work?

You define the rules: escalate when a lead is qualified, when AI can't answer, when the visitor asks for a human, or when bulk order inquiries come in. Your team gets the full conversation history and lead score on WhatsApp, WeChat, LINE, or email.

Can I use multiple team members?

Yes. Plans cover up to 7 seats with no per-seat AI fees. Configure smart routing for escalated conversations: round-robin, random assignment, or manual claim. AI handles qualification, your team handles closing.

What channels does it support besides live chat?

50+ channels including WhatsApp, Messenger, Telegram, Instagram DM, WeChat, LINE, contact forms, email, phone, SMS, and more. Your AI works across all channels from one Shopline widget.

Can I handle cross-border commerce inquiries?

Yes. AI answers questions about customs duties, international shipping timelines, local payment methods, and currency conversion in the shopper's language. It captures leads from every market and routes them to the right regional team member.

Is Boei GDPR compliant?

Yes. Boei is built by a Dutch company with all servers in Nuremberg. The widget runs cookieless by default. No consent banner needed for the widget itself. We provide a DPA for enterprise merchants.

What's included for from $19/month?

AI chatbot (2,000 messages), unlimited conversations, all 50+ channels including WeChat and LINE, lead scoring, analytics, CRM inbox. Use on unlimited Shopline stores. Team seats vary by plan (1 on Starter, up to 7 on Scale). One flat price. No per-agent fees like Tidio or LiveChat.

Can I try it free?

Yes. 7-day trial with full AI access. Paste the code snippet in your Shopline admin, train AI on your product catalog, and watch it qualify visitors in real-time. No credit card required.

Ready to Turn Shopline Visitors into Revenue?

Join 17,000+ stores using Boei. 5-minute setup. AI included.

Enterprise? Schedule a demo →

✓ 7-day free trial • ✓ No credit card required • ✓ AI chatbot included • ✓ Works with any Shopline store