Live Chat Pricing That Won't Break the Bank

Most live chat tools charge per agent, per conversation, or both. Boei gives you AI live chat, 50+ channels, and a shared inbox with built-in CRM for from $19/month flat. No surprise bills. No per-seat AI fees.
✓from $19/month flat rate✓Shared inbox + built-in CRM✓AI included, not an add-on

Enterprise? Schedule a demo →

from 159 reviews

$19

Per month, everything included

50+

Channels at no extra cost

2,000

AI messages per month

€0

Per-agent or per-seat fees

The Problem With Live Chat Pricing

Live chat pricing looks straightforward until you read the fine print. Most platforms use per-agent pricing that multiplies your cost with every team member you add. LiveChat charges €20-59 per agent per month. Zendesk starts at €55 per agent. Add three team members and your "affordable" live chat costs €165-177/month. Before you've even added AI or WhatsApp.

Then there's the AI add-on trap. Tidio's base plan is €29/month, but their AI chatbot (Lyro) costs extra. €0.50 per AI conversation. Handle 1,000 AI conversations and you're paying €529/month. Intercom charges per resolution, so your bill grows every time AI successfully helps a customer.

The result? Businesses either limit team access (defeating the purpose of shared support) or disable AI (missing out on automation). Neither is a good outcome.

Boei takes a different approach: one flat price that includes AI, a shared inbox + built-in CRM, and every channel with no per-seat AI fees. Plans cover teams up to 7 agents, and you pay from $19/month. See how this compares for small businesses, or explore our full feature set.

What's Included for from $19/month

Everything you need for professional live chat. No add-ons required

AI Chatbot (2,000 Messages)

AI answers visitor questions instantly using your website content. Qualifies leads, captures contact details, performs agentic actions, and hands off to your team when needed.
  • ✓Trained on your website automatically
  • ✓Agentic AI: API calls, calculations, lookups
  • ✓Source citations included
  • ✓AI-to-human handover

50+ Communication Channels

WhatsApp, email, SMS, Messenger, Telegram, Instagram DM, contact forms, callback, and more. Email and SMS include bidirectional AI auto-reply.
  • ✓WhatsApp Business included
  • ✓Email & SMS with AI auto-reply
  • ✓Facebook Messenger & Instagram
  • ✓Telegram, Signal, Viber

Shared Inbox + Built-in CRM

Your team handles every conversation in one shared inbox, with leads flowing into a built-in CRM. Smart routing distributes conversations automatically: round-robin, random, or manual claim.
  • ✓No per-seat AI fees
  • ✓Smart conversation routing
  • ✓Shared team inbox
  • ✓Role-based permissions

Lead Capture & CRM

Collect names, emails, phone numbers, and custom fields. Leads flow into a deal pipeline with automated email follow-ups.
  • ✓Custom lead fields
  • ✓Deal pipeline with stages
  • ✓Automated email follow-ups
  • ✓AI-generated lead summaries

Full Customization

Match your brand colors, add your logo, enable dark mode, customize the welcome message, and configure when and where the chat widget appears.
  • ✓Brand colors & logo
  • ✓Dark mode & gradient themes
  • ✓Page-level targeting
  • ✓Mobile-optimized design

GDPR Compliant

EU-based servers in Nuremberg. Cookieless mode available. DPA included. Your data stays in Europe.
  • ✓Nuremberg data center
  • ✓No cookies mode
  • ✓DPA available
  • ✓Privacy-first architecture

Live Chat Pricing Comparison: Boei vs Competitors

See what you actually pay: base price, AI, channels, and seats included

FeatureBoeiTidioLiveChatCrispZendeskIntercom
Starting pricefrom $19/mo€29/mo€20/agent/mo€25/mo€55/agent/mo€74/seat/mo
AI chatbot includedYes (2,000 msgs)No (Lyro add-on)✗LimitedNo (add-on)No (per resolution)
Per-seat AI fee€0€0 (3 seats)€20-59/agent€0 (4 seats)€55-115/agent€74/seat
Cost for 5 agentsfrom $19€29€100-295€95€275-575€370
WhatsApp integrationIncluded€59+ extraAdd-on€95/mo planAdd-onAdd-on
Total channels50+5-105-810-1510-155-10
Contact formsIncludedLimited✗IncludedIncludedLimited
Auto-train on websiteYesManual✗ManualManualManual
EU servers (GDPR)Yes (Nuremberg)✗✗Yes (EU option)EU option✗

Bottom line: Boei gives you AI live chat, a shared inbox + built-in CRM, and 50 channels for from $19/month with no per-seat AI fees. LiveChat and Zendesk charge per agent with no AI. Tidio and Intercom add AI as a paid extra. Only Boei includes everything in one flat price.

Real Cost Comparison: 5 Agents, 3,000 Conversations/Month

Let's compare what a typical growing business actually pays: 5 support agents handling 3,000 conversations per month with AI and WhatsApp:

PlatformBase CostAgent Seats (5)AI Add-onWhatsAppTotal Monthly
Boeifrom $19Up to 7 seatsIncludedIncludedfrom $19
Tidio€29Included (3)€1,500 (Lyro)€59€1,588+
LiveChat€20/agent€100N/AAdd-on€120+
Crisp€25€95 (Unlimited plan)Limited€95 plan€95+
Zendesk€55/agent€275€50/agent extraAdd-on€525+
Intercom€74/seat€370$0.99/resolutionAdd-on€3,340+

With per-agent pricing, adding your fourth and fifth team member can double or triple your bill. With Boei, plans include up to 7 seats with no per-seat AI fees. That's the difference between from $19 and €525+ every month. €6,132 saved per year.

Understanding Live Chat Pricing Models

Per-Agent Pricing

LiveChat (€20-59/agent), Zendesk (€55-115/agent), and Intercom (€74/seat) charge for every team member. A 5-person team costs €100-575/month before any features. Predictable per person, but punishes growing teams.

Per-Conversation Pricing

Intercom charges $0.99 per AI resolution. Tidio's Lyro costs €0.50 per AI conversation. At 3,000 monthly conversations, that's €1,500-2,970/month in usage fees alone. Your success becomes your biggest expense.

Flat Monthly Rate

Boei charges from $19/month regardless of team size or conversation volume. AI included. All channels included. Handle 100 or 2,000 AI conversations for the same price. No surprises, no scaling penalties.

Freemium / Free Tier

tawk.to is free but shows their branding ($19/mo to remove). Crisp and Tidio offer free tiers with 50-100 conversations and no AI. Fine for testing, but you'll hit limits within weeks of going live.

Live Chat Costs by Business Size

What you'll spend on live chat depends on your team size and conversation volume. Here's what businesses typically pay:

Business SizeTeam SizeMonthly VolumeBudget RangeBest Options
Solo / Freelancer1 person50-200 chats€0-20/moBoei (from $19), tawk.to (free), Crisp Free
Small Business2-5 people200-1,000 chatsfrom $19-100/moBoei (from $19), Tidio (€29), Crisp (€25)
Growing Company5-15 people1,000-5,000 chats€50-500/moBoei (from $19-99), LiveChat (€100-885), Zendesk (€275-1,725)
Enterprise15+ people5,000+ chats€500-5,000+/moZendesk, Intercom, Salesforce

Notice how per-agent pricing makes costs explode as teams grow. A 10-person team on LiveChat pays €200-590/month. On Zendesk, that's €550-1,150/month. On Boei? Still from $19/month. Read more about live chat for small businesses.

Real-World Pricing Scenarios

What businesses actually pay based on their needs

Local Service Business

A plumbing company with 2 staff handles 150 chats/month. They need WhatsApp and a contact form.
  • ✓Volume: ~150 conversations/month
  • ✓With Boei: from $19/month (all included)
  • ✓With Tidio: €29 + €59 WhatsApp = €88
  • ✓With LiveChat: €40 (2 agents) + no WhatsApp
  • ✓Annual savings with Boei: €288-888

E-commerce Store

A Shopify store with 4 support agents handles 800 chats/month. They need AI for product questions and order tracking.
  • ✓Volume: ~800 conversations/month
  • ✓With Boei: from $19/month (AI + 4 seats included)
  • ✓With Tidio: €29 + €400 Lyro = €429/month
  • ✓With Zendesk: €220/month (4 agents, no AI)
  • ✓Annual savings with Boei: €2,472-4,980

SaaS Company

A software company with 8 agents handles 3,000 conversations/month. They need AI, WhatsApp, and analytics.
  • ✓Volume: 3,000 conversations/month
  • ✓With Boei: from $19/month (everything included)
  • ✓With Intercom: €592 + $2,970 AI = €3,400+
  • ✓With Zendesk: €440 (no AI) or €840 (with AI)
  • ✓Annual savings with Boei: €5,112-40,632

Total Cost of Ownership: What You'll Really Pay in Year 1

The subscription price is just the beginning. Here's the true total cost of running live chat for one year with a 5-person team:

Cost CategoryBoeiTidio + LyroLiveChatZendeskIntercom
Annual subscription€168€348€1,200 (5 agents)€3,300 (5 agents)€4,440 (5 seats)
AI / conversation fees€0€6,000+ (Lyro)N/A€3,000+ (AI add-on)€11,880+ (resolutions)
WhatsApp add-on€0€708€500+€500+€1,200+
Setup / training time1 hour5 hours10+ hours20+ hours20+ hours
Setup cost (at €50/hr)€50€250€500€1,000€1,000
Year 1 Total€218€7,306+€2,200+€7,800+€18,520+

Boei's all-inclusive pricing means no surprises. What you see is what you pay. No AI usage fees, no channel add-ons. Explore the full live chat comparison for more details.

Calculate Your Live Chat ROI

1

Support Cost Savings

AI live chat handles 60-80% of inquiries automatically. A team spending €5,000/month on support can reduce costs to €1,500-2,000/month. At from $19/month for Boei, the ROI is immediate: annual savings of €36,000-42,000.
2

Lead Capture Value

Live chat converts 3-5x more visitors than static contact forms. If you capture 50 extra leads/month worth €100 each, that's €5,000/month in additional pipeline. From a from $19/month investment.
3

Response Time Impact

53% of visitors leave if they don't get a response within 30 seconds. AI responds instantly, 24/7. Faster responses mean fewer lost leads and higher conversion rates.
4

Per-Agent Savings

Switching from per-agent pricing saves €100-500/month for a 5-person team. That's €1,200-6,000/year you can reinvest in growth instead of software licenses.

What Customers Say About Our Pricing

Dr. Kirk Sanford

Dr. Kirk Sanford

CEO & Founder, Longevity Medical Institute

★★★★★

It's all upside — Boei dramatically improves responsiveness, patient conversion, and operational efficiency, and the ROI is easily justified.

Susan Jones

Susan Jones

Founder/CEO, WebMaxSEO

★★★★★

We initially installed Boei on our agency website to test its capabilities, and the results were so impressive that we've now implemented it across approximately 10 client sites. The AI chatbot not only learns from each website's unique content but also provides valuable data for our SEO strategies.

Koen Rens

Koen Rens

Owner, Luxe Kattenhotel

★★★★★

It's super easy for end users to contact us using Boei. It's clear and extremely user-friendly. With the drag and drop editor, I was ready in only a few minutes.

David K.

David K.

CEO Small-Business (50 or fewer emp.)

★★★★★

What do you like best about Boei? I'm giving 10 points. Why? This app is super easy. You can configure your chat widget in 5 minutes, add a JS script to your "header" in your theme and wooollaaa done. Nothing hard. We have been using Boei mainly for small corporate websites. It really solves our need to have a small chat widget which does not add up 150Kb and XXXXX JS scripts. It's really lightweight and it does not affect your website speed.

Seif Ahmed

Seif Ahmed

@seif588

★★★★★

I have been using Boei for over a year. It is very simple yet effective to implement it. Support is great - Ruben is always responsive and helpful. The product has also added new features which I have not yet needed but good to know Ruben is always working hard to add value to users of Boei. I am sure there are other similar solutions but for the price, support and features (and future updates), this is a great value.

Irfan

Irfan

@mak_web_media

★★★★★

I have been using BOEI for over a year and absolutely amazed with the growth and new features. I recommend BOEI to anyone who is looking to increase website engagement with multiple communication channels.

Peter C

Peter C

@peter_c1

★★★★★

Great founder Ruben , responds personally to emails, and always looking to improve Boei.

Andrew Lee

Andrew Lee

@fromlife89

★★★★★

It's a great tool especially for managing multiple websites and agencies.

Grzegorz G.

Grzegorz G.

★★★★★

I have a quick chat on each page, so it simplifies the way my clients can get in touch with me. It was very easy to implement and they continue to improve this software and are open to feedback. An easy way to add a communication widget to the website. I like best that it supports Messenger and Whatsaap, phone, email and live chat and it is easy to translate for multilingual pages. I can't think about real drowbacks. The [SENSITIVE CONTENT] reply all the support questions quickly and effectively, they are open to feedback. I had no issues at all with this software. Maybe if they could add some protection against spammers if you use the contact form and in some future add a chatbot, that would be fantastic.

Joshua G.

Joshua G.

★★★★★

I was looking for a chat app to easily communicate with my customers. I didn't want to install anything overly complex and I just wanted something that worked within minutes. After briefly using Boei, I knew it was right for me. It's super lightweight and easy to use, plus it has all the chat bots that you might need! Highly recommend to anyone looking for something simple. I wish there was a better UI or more design options.

Ronald D.

Ronald D.

Director Small-Business (50 or fewer emp.)

★★★★★

What do you like best about Boei? Simple, easy to use and implement with little technical support What do you dislike about Boei? Logo deisgns can be improved and some customization of logos of different widgets What problems is Boei solving and how is that benefiting you? On multiple sites, users require different feedback channels. This allows simple customization

Fahd T.

Fahd T.

Founder Small-Business (50 or fewer emp.)

★★★★★

What do you like best about Boei? The best part is the simplicity of the product and ease of use. What do you dislike about Boei? The weak part is the lack of depth for advanced users. What problems is Boei solving and how is that benefiting you? Helps capture visitors using different communication channels under one platform.

Vance W.

Vance W.

★★★★★

We have been using Boei for many clients over the past year and the impact on the page speed is negligible and helps convert website visitors to warm leads. Ease of deployment, lightweight code, and overall flexibility and functionality. The form component isn't exactly flexible and extensive enough for most uses so we often have to use another form solution.

Julien V.

Julien V.

Développeur d'e-commerce Small-Business (50 or fewer emp.)

★★★★★

What do you like best about Boei? Lightweight, opens instantly, lot of features (whatsapp, messenger, contact form, links) What do you dislike about Boei? Not including a built-in chat app, more design customizations could be good What problems is Boei solving and how is that benefiting you? Allowing website visitors to contact us through their preferred channel (whatsapp, phone call, etc)

Chandra Kusuma

Chandra Kusuma

★★★★★

The greatest chat widget for websites I have ever tried. It's quite light and not reduce the site loading speed. Quite easy to install on any type of sites/CMS platform. The features and integrations is continuously developed. The support Ruben and his team provide is the best. Easily number one pick.

Cristian Trappolini

Cristian Trappolini

★★★★★

I want to leave this review because I want to tell you 2 important things: one is that those who don't speak English well often find themselves having to live with Google Translate as their best friend, and the other is that BOEI is fantastic, simple and intuitive even for those who don't speak English well. I am really enthusiastic about the ease of use from the first time, which I rarely find in a similar app. Personally I recommend it to everyone!

Renaat Sioncke

Renaat Sioncke

★★★★★

Boei.helps is an easy-to-use app to connect a support/help icon to your website. I just set up four websites with different social media links, all in no time. Boei helps to customize and speed up my website building work-flow.

Fran Tully

Fran Tully

★★★★★

Very happy to give 5 Stars for this plugin. Over 70% of my business enquiries are coming from Smartphone users based on my Google Analytics. Boei allows those users to contact me on their preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. It's a pop up with a GIF that looks great on my site. And it gives the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now, and I am very happy to recommend. I would try the free version first so you are sure. Thanks Fran

Proinsias M.

Proinsias M.

★★★★★

It was very easy to configure and setup on my website. The only issue I had to deal with was to decide what channels not to include in the pop up on the website. I need to be clear what are the essential channels to include for each site that I design. Very happy to give Top Marks to this Plugin. Most of my business enquiries are coming from Smartphone users based on my Analytics. Boei allows those users in particular contact me on the preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. Its a pop up and also give the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now and I am very happy to recommend. I need to make sure I am not including channel options that are not relevant, so I need to be sure of my target audience to avoid clutter when the pop up is activated.

Gavin S.

Gavin S.

★★★★★

It makes it easier for website visitors to engage with me on the channel of their choice. Installing Boei was simple, took less than 5 minutes, and I was up and running. What I liked is that you can install it on Wordpress, HTML, and even on other page builders. You can use it with WhatsApp, Telegram, Live chat, Facebook messenger, or any combination of them at once so that visitors can pick the channel they're most comfortable with. None at the moment, everything is working as it should be.

Sara Hall

Sara Hall

★★★★★

How is this possible? I have been searching for a service like boei, without success for over a year. What magic is this? Isn't set up supposed to be supremely complicated, involving a coding degree, extensive technical knowledge and possibly a miracle? Boei just works. It works so well I was suspicious of it for nearly a whole week, sending endless texts and emails to myself in utter disbelief, when it failed to keel over! Set up is straight forward, easy and takes minutes. Seriously, I cannot recommend Boei enough.

Mike Foston

Mike Foston

★★★★★

Just about as easy as it gets. It uses all the ways you already have to connect to you, lets your customers choose how they want to connect, and doesn't give you another place to check for messages. Has plenty of configuration options, and support has been very responsive, and willing to listen to ideas to make improvements. Really pleased with how it looks on my sites as well. Bit of a bargain!

Lukáš H.

Lukáš H.

★★★★★

Ease of use and the number of possible integrations. Honestly I can't say there is anything I didn't like when using Boei.

Bikram K. S.

Bikram K. S.

★★★★★

Boei has been a time saver for me. I was looking for a way to integrate various social media chat options into my website so that my customers can contact me using the platform of their choice. I tried 3-4 other platforms but nothing came closer to the experience I finally got from Boei. Its WhatsApp and Google Map integration bought me over. I just wish it has support for Frase assistant and Gist assistant. Ease of use, and painless integration of various chat platforms. lacking integration with Frase and Gist and some of the labels are confusing.

Jay F.

Jay F.

★★★★★

I like that Boei is an AI that learns and continues improving by using our website's information to best answer user questions and guide them on our site. The ease of use is fantastic, requiring no coding or extensive setup work. I was able to have it running on our website in less than 30 minutes even with full customization. If I were to grade the setup ease on a scale of 1 to 10, I would give it an 11.

Ilias A.

Ilias A.

SEO Specialist

★★★★★

Boei is pretty straight-forward to setup. It is lightweight and converts website visitors into leads without over-effort. It simply works on autopilot, while you receive weekly reports on its performance with suggestions for improvement! After setting it up, I just have more leads. Simple.

Jon

Jon

★★★★★

I have followed the intuitive process to set this up on a number of my sites. It has always been easy and it has worked right out of the box. I like the fact that it is a simple widget that can be customized to any channels you wish to add.

Weboo.gr

Weboo.gr

★★★★★

Setting up Boei is a piece of cake. It's lightweight and does all the hard work for you — converting visitors into leads without too much effort. And, to top it off, you get weekly reports with recommendations on how to optimize performance! The support is direct and to the point, and its features are improving steadily.

Dieter Staudinger

Dieter Staudinger

★★★★★

Boei is the superglue that bonds together our communication with our leads and customers, in the channels they most value. Boei is simple to setup and easy to use. Our team loves Boei and we highly recommend you take a look how Boei can help up your communication game!

Jeremy Smith

Jeremy Smith

★★★★★

Boei is reliable, and brilliant at combining multiple tools together for taking care of prospects or customers. You can integrate tools you already use, plus add a few on their own. Great software.

Brendah Akoth

Brendah Akoth

★★★★★

Very great app! It does as it says and it's the most editable chat plugin compared to the others. A few days after installing it, I got inquiries and it opened my eyes to my audience. So it works and saves me time! Great automation partner!

Alexander Martenson

Alexander Martenson

★★★★★

I'm impressed with Boei. The application is simple and intuitive. Having this kind of availability for my prospects coming through my website is vital to my business.

Sheeny

Sheeny

★★★★★

Love this service. My customers can contact me with over a dozen different communication apps whatever they prefer so you never lose out on a customer that might be shy of say WhatsApp and use Viber instead.

Nuno

Nuno

★★★★★

Boei is a lightweight alternative to live chat plugins, talk to customers on their favorite channels. It has many integrations and you can use on WordPress, Shopify or any website using custom HTML. Not only Boei has good customer service but will also help yours.

Robert-Jan

Robert-Jan

CEO/Founder

★★★★★

Ruben has built an amazing and straightforward chat solution. Just let the client chose which option he wants to use! But it doesn't stop there. You can also add buttons that link to an external website, other pages on your website, integrate your chatbot, and so on. So simple, yet so powerful!

CyberCooker

CyberCooker

★★★★★

Nowadays, omnichannel offers us great advantages, but when we want to incorporate all the channels in our site we face a great dilemma: to include icons for each channel, generating visual saturation and confusion. It is here where Boei becomes a fantastic tool, since in a simple way it gives us the necessary order to provide our customers with a wide range of channels so that they can choose the one they feel most comfortable to communicate with us.

Eddine

Eddine

★★★★★

Boei is genuinely one of the most underrated tools on AppSumo. It's lightweight, super easy to install, and gives you so many options to connect with your website visitors. Whether it's WhatsApp, Messenger, email, or a simple contact form, Boei covers it all in one clean, customizable widget. What I love most is how versatile it is — it fits seamlessly with my site, doesn't slow things down, and caters to every visitor's preferred way of communication.

Jairo R.

Jairo R.

Account Executive

★★★★★

Excellent product and service. I can't complain about the level of support I've received. They are receptive to customer feedback and have a public roadmap.

Jaime M.

Jaime M.

Co-Founder

★★★★★

A simple and minimalistic tool with a lot of power! Displaying all of our contacts in a compact and easy to access way.

Stefan M.

Stefan M.

CEO

★★★★★

The integration of communication channels like WhatsApp, Facebook Messenger and Telegram as chat widgets on every page I like, the customizability and the very easy setup. Best Chat and Communication Widget I ever used.

Albert H.

Albert H.

Trainer

★★★★★

I used Replain before, but that is very complicated to manage. I searched for this solution for a long time and I really like it very much! Best solution for communication through your website!

Andres S.

Andres S.

Director

★★★★★

I use the tool on my website to get in touch with my visitors and without having to publish a form that could be abused by spammers. Communication is more fluent and direct as each user can choose their preferred channel to get in touch. Easy to use, many messaging options, customization, easy to implement on virtually any website, reports and analytics, fast to load.

Live Chat Pricing FAQs

How much does live chat software cost?

Live chat pricing ranges from free to €100+/agent/month. Free tiers (tawk.to, Crisp Free) offer basic chat with branding. Mid-range tools like Tidio (€29/mo) and LiveChat (€20/agent/mo) add features but charge per seat. Enterprise solutions like Zendesk (€55/agent) and Intercom (€74/seat) cost €500-5,000+/month for teams. Boei offers AI live chat with no per-seat AI fees from $19/month flat.

What's the cheapest live chat with AI?

Boei offers the most affordable AI-powered live chat at from $19/month with 2,000 AI messages included. Tidio's AI (Lyro) starts at €29/month plus €0.50 per AI conversation. Crisp includes limited AI at €25/month. Intercom charges per AI resolution ($0.99 each). Most "free" live chat tools don't include AI at all.

Why is per-agent pricing bad?

Per-agent pricing penalizes growing teams. Adding a 4th or 5th agent can double your bill. It also discourages collaboration. Businesses limit who can access the chat tool to save money, which hurts response times and customer experience. Flat-rate pricing like Boei's from $19/month lets your whole team participate without cost anxiety.

Is free live chat software worth it?

Free live chat is fine for testing and very low volume. tawk.to is free but shows their branding (€19/month to remove). Crisp and Tidio free tiers cap at 50-100 conversations with no AI. For serious business use, you'll outgrow free tiers within weeks. Boei at from $19/month offers far more value than any free option.

Does Boei charge per agent or per seat?

No per-seat AI fees. Team seats vary by plan (1 on Starter, up to 7 on Scale). Smart routing distributes conversations across your team automatically.

Is WhatsApp included in live chat pricing?

It depends on the platform. Tidio charges €59+/month extra. LiveChat and Zendesk offer it as paid add-ons. Crisp includes it only on their €95/month Unlimited plan. Boei includes WhatsApp in all paid plans starting at from $19/month. No extra fees for any channel.

What hidden costs should I watch for?

Common hidden costs include: per-agent seat fees, AI message or resolution charges, WhatsApp/SMS add-ons, premium integrations, overage fees when you exceed conversation limits, and implementation/training costs. Always calculate the total cost for your team size and conversation volume, not just the base price.

How much does a 5-person team pay for live chat?

Costs vary dramatically: Boei: from $19/month (no per-seat AI fees). Tidio: €29/month (3 seats included). LiveChat: €100-295/month (5 × €20-59). Crisp: €95/month (Unlimited plan). Zendesk: €275-575/month (5 × €55-115). Intercom: €370/month (5 × €74). The difference can be over €500/month.

Is live chat cheaper than phone support?

Yes, significantly. Phone support costs €8-15 per call with hold times and scheduling. Live chat costs €1-5 per conversation, and AI chat costs under €0.10 per conversation. AI live chat also handles multiple conversations simultaneously, something phone agents can't do. At from $19/month, Boei handles thousands of chats that would cost thousands in phone support.

Do live chat platforms offer annual billing discounts?

Most do, typically 15-30% savings. Boei's from $19/month plan becomes €168/year with annual billing. Tidio offers ~20% off annually. LiveChat and Zendesk offer similar annual discounts. Always check if the quoted price is monthly or annual billing.

What happens if I exceed my AI message limit?

This varies by platform. Some charge overage fees (€0.50-2.00 per message). Others pause AI features until the next billing cycle. Intercom charges per resolution with no cap. Boei notifies you when approaching limits and lets you upgrade without surprise charges.

Can I try live chat before paying?

Yes. Most platforms offer free trials. Boei offers a 7-day free trial with full access to all features including AI. No credit card required. Tidio and Crisp have free tiers with limited features. LiveChat offers a 14-day trial.

How do I calculate live chat ROI?

Calculate ROI by measuring: (1) support cost savings (hours saved × hourly rate), (2) additional leads captured vs contact forms, (3) reduced response time value, (4) per-agent fee savings vs competitors. Most businesses see positive ROI within the first week with Boei's from $19/month pricing.

Should I choose per-agent or flat-rate pricing?

Flat-rate pricing (like Boei's from $19/month) is better for teams of 2+ people. You know exactly what you'll pay regardless of team size. Per-agent pricing works if you're a solo user on a cheap plan, but costs multiply fast as you grow. A 5-person team on per-agent pricing pays 5x more than a single user.

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