All Documentation

How to install Boei on Phoenix

You can install Boei effortlessly on your Phoenix site, and you won't even need a developer.

Just grab a cup of coffee ☕️, and you can do the installation in 5-mins yourself.

Step 1. Create an account

Create a Boei account if you don't have one yet. The onboarding trains your AI chatbot on your website content. You can also add other ways customers can reach you, like WhatsApp, email, or phone.

Step 2. Copy installation code

In your Boei dashboard, open your widget and click the Install tab. Select Phoenix and copy the installation code.

Install tab - Phoenix

Tip: The Install tab also offers a landing page link, QR code, and iframe embed.

Step 3. Go to Phoenix

We will install the Boei script site-wide on every page. Then using conditions, you can display or hide Boei where you like.

  1. Go to Dashboard > Settings > Scripts
  2. Click on + Add custom script to add a new script.

phoenix2

phoenix1

A. In the pop-up, give the script a recognizable name for yourself, like "Boei"
B. Choose to place the script in the <body> tag of your website.
C. Then specify whether the script falls under functional, statistical, or marketing. We suggest to use functional because Boei does not use any cookies.
D. Place the script from step two in place of the text <script> // your code here </script>

Save the script by clicking again on + Add custom script. Then go back to the overview of the scripts and activate the script by turning on the slider.

🔔 Always refresh the Cache of the website after adding a site-wide script. You can read more about clearing the cache here.

Refresh the page in your browser to see the changes. Congrats, you are done!

Troubleshooting

If the Boei chatbot doesn't appear on your site:

  • Clear Phoenix cache after adding any site-wide script (this is the most common cause).
  • Hard-refresh the page (Cmd+Shift+R on Mac, Ctrl+Shift+R on Windows) to bypass browser cache.
  • Disable ad blockers in your test browser. Some block third-party scripts.

Common questions

Will it slow down my site? No, Boei loads asynchronously after your page renders.

Does it work on mobile? Yes, the chatbot is fully responsive.

Can I show it only on certain pages? Yes, set page rules in your Boei dashboard.

Feedback Questions

Last updated: May 23, 2026