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How to install Boei on your BigCommerce store

You can install Boei on your BigCommerce store in just a few minutes, no app installation required.

Just grab a cup of coffee ☕️, and you can do the installation in 5-mins yourself.

Step 1. Create an account

Create a Boei account if you don't have one yet. The onboarding trains your AI chatbot on your website content. You can also add other ways customers can reach you, like WhatsApp, email, or phone.

Step 2. Copy installation code

In your Boei dashboard, open your widget and click the Install tab. Select Other / Script and copy the installation code.

Install tab

Tip: The Install tab also offers a landing page link, QR code, and iframe embed.

Step 3. Open BigCommerce Script Manager

Log in to your BigCommerce admin panel. Navigate to Storefront → Script Manager and click Create a Script.

Step 4. Configure the script

Set the following options:

  • Name: Boei
  • Location: Footer
  • Pages: All Pages
  • Script type: Script

Paste the Boei installation code into the script content area.

Step 5. Save

Click Save and visit your storefront. The Boei chatbot should appear immediately.

Congrats, you are done! You now have the Boei AI chatbot installed on BigCommerce.

Troubleshooting

If the Boei chatbot doesn't appear on your site:

  • Hard-refresh the page (Cmd+Shift+R on Mac, Ctrl+Shift+R on Windows) to bypass browser cache.
  • Disable ad blockers in your test browser. Some block third-party scripts.
  • Clear platform cache (and Cloudflare if you use it). Changes can take a few minutes to go live.

Common questions

Will it slow down my site? No, Boei loads asynchronously after your page renders.

Does it work on mobile? Yes, the chatbot is fully responsive.

Can I show it only on certain pages? Yes, set page rules in your Boei dashboard.

Feedback Questions

Last updated: May 8, 2026