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By using Instagram DM as a contact channel on Novi Builder platform, businesses can tap into the extensive reach of Instagram's user base, which currently stands at over 1 billion active monthly users. This allows for the potential to connect with a wider audience and generate more leads.
Instagram DM allows businesses to engage with customers in a more personalized and targeted manner. With Novi Builder platform, businesses can easily manage and respond to Instagram DMs, providing timely and relevant information to potential leads. This targeted engagement can help nurture leads and increase the chances of conversion.
Instagram is a highly visual platform, known for its emphasis on photos and videos. By using Instagram DM as a contact channel through Novi Builder platform, businesses can leverage the visual appeal of Instagram to showcase their products or services. This can capture the attention of potential leads and create a visually engaging experience, increasing the likelihood of lead generation.
As businesses strive to enhance their customer engagement and provide seamless communication, Instagram has emerged as a powerful platform to connect with a vast audience.
With its Direct Messaging (DM) feature, businesses can establish direct contact with customers and create meaningful interactions.
Now, imagine being able to manage all your Instagram DM conversations seamlessly from one centralized platform.
That's where Novi Builder comes in.
Novi Builder offers businesses the ability to streamline their customer communication by integrating Instagram DMs into their platform, making it easier than ever to connect with customers and provide exceptional support.
Let's explore how Novi Builder empowers businesses to leverage Instagram DMs and enhance their customer experience.
Instagram DMs allow users to send private messages to other users. In 2019, there were over 1 billion active users on Instagram, and 500 million of them used DMs daily. Users can send photos, videos, texts, and voice messages. DMs can also be used to send disappearing messages, which disappear after being viewed. Additionally, users can create group chats with up to 32 people. Since the pandemic, Instagram has added more features to DMs, such as the ability to react to messages with emojis and the option to change the chat color.