Resolve 80% of Questions Before They Become Zendesk Tickets

Your Boei AI agent handles FAQs, shipping questions, and account lookups on your website 24/7. Only the complex stuff gets escalated to Zendesk, complete with the full conversation so agents never start from scratch.

AI deflects repetitive questions

Auto-creates Zendesk tickets

Full conversation context attached

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Your AI Front Line, Zendesk as Your Safety Net

Most support teams spend their day answering the same ten questions. Shipping times, return policies, password resets, pricing details. These eat up agent hours and inflate your Zendesk ticket count. Boei's AI agent sits on your website and resolves these questions instantly, trained on your own knowledge base.

When the AI can't answer, or when a customer specifically asks for a human, Boei creates a Zendesk ticket automatically via webhook. The ticket includes the entire conversation transcript, the customer's name and email, the page they were on, and a priority level based on sentiment analysis. Your Zendesk agents pick up exactly where the AI left off.

The result? Your team focuses on the 20% of questions that actually need human judgment. Response times drop, customer satisfaction goes up, and your Zendesk queue stops feeling like an uphill battle.

From Website Question to Zendesk Ticket in Seconds

A seamless handoff between AI and your support team

Visitor Asks a Question

A customer visits your website and asks a question through the Boei chat widget. The AI agent responds instantly using your knowledge base.

AI Resolves or Escalates

If the AI can answer, the visitor gets help in seconds. If the question is too complex, Boei flags it for human support and collects contact details.

Zendesk Ticket Created

A webhook fires to Zendesk with the full transcript, customer info, priority level, and relevant tags. Your agents see everything they need.

Agent Picks Up With Context

Your Zendesk agent reads the AI conversation summary, understands the issue, and responds. No 'Can you repeat your question?' needed.

What Teams Use This For

Auto-Ticket Creation With Transcript

Every escalated conversation becomes a Zendesk ticket with the full chat history attached. Agents see what the customer asked, what the AI tried, and where it got stuck.

Priority Assignment Based on Sentiment

Boei's AI detects frustrated or urgent language and assigns priority levels in the webhook payload. Angry customers get fast-tracked in your Zendesk queue.

Customer Lookup Before Escalation

The AI agent can pull customer details via webhook during the conversation, checking order status or account information before deciding whether to escalate.

AI-Generated Escalation Summary

When the AI hands off to Zendesk, it writes a concise summary of the issue, the customer's request, and what was already tried. Agents skip the triage step entirely.

Tag-Based Routing in Zendesk

Boei adds tags to tickets based on conversation topic, like billing, shipping, or technical. Your Zendesk triggers and automations route them to the right team.

Ticket Volume Reduction Tracking

Compare your Zendesk ticket count before and after adding Boei. Most teams see a 40-80% reduction in repetitive tickets within the first month.

Frequently Asked Questions

How does Boei connect to Zendesk?

Boei sends data to Zendesk via webhooks. When a conversation needs escalation, the AI triggers a webhook that creates a ticket in Zendesk using the Zendesk API. You can also connect through Zapier if you prefer a no-code setup.

What information is included in the Zendesk ticket?

The ticket includes the customer's name, email, the full conversation transcript, the page URL where they started chatting, tags based on the topic, and a priority level. You can customize what fields are sent.

Does the AI really resolve 80% of questions?

It depends on your business, but most teams that train the AI on their FAQ and knowledge base see resolution rates between 60% and 85%. The more content you provide, the better the AI performs.

Which Boei plan includes webhook integrations?

Webhook integrations are available on the Growth plan at $49/month (annual billing). This includes 3 chatbots, 7,000 AI credits, and API access. The AI chatbot itself starts on the Starter plan at $19/month.

Can I use this with Zendesk Suite and Zendesk Support?

Yes. The webhook integration works with any Zendesk plan that supports their API, which includes both Zendesk Suite and standalone Zendesk Support.

What happens if the webhook fails?

Boei logs all webhook attempts. If a delivery fails, you can review it in your dashboard and retry. The conversation data is stored in Boei regardless, so nothing is lost.