Smart Ticket Creation From Every Chat Conversation

Your website visitors ask questions all day. Boei's AI agent answers the common ones instantly. The rest become perfectly organized HappyFox tickets, categorized, prioritized, and assigned to the right team before your agents even see them.

Category-based ticket routing

Auto-assigned priority levels

AI resolves routine questions

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Tickets That Arrive Ready to Work On

The biggest time sink in helpdesk management is not answering tickets. It is sorting them. Reading a vague subject line, figuring out the category, assigning a priority, looking up the customer. All of that happens before an agent even starts solving the problem.

When Boei creates a HappyFox ticket, that sorting is already done. The AI has had a full conversation with the visitor. It knows the topic, the urgency, and the customer's details. All of that information is structured and sent to HappyFox via webhook, mapped to your categories and priority levels.

Your agents open a ticket and start solving. No triage step, no guesswork about what the customer meant. The AI has already done the intake interview, and the result is a clean, actionable ticket waiting in HappyFox.

From Chat to Categorized Ticket

The AI does the intake, HappyFox does the tracking

Visitor Describes Their Issue

A customer chats with the AI on your website. Through natural conversation, the AI identifies the issue type, collects relevant details, and tries to resolve it.

AI Categorizes the Request

Based on the conversation, the AI maps the issue to one of your HappyFox categories: billing, technical, product feedback, returns, or whatever categories you use.

Structured Ticket Created

A webhook sends the ticket to HappyFox with category, priority, contact info, description, and the full chat transcript. Your existing HappyFox automations handle the rest.

What You Can Do With Boei and HappyFox Together

Tickets With Categories Pre-Assigned

The AI determines the ticket category during the conversation. A billing question gets tagged as Billing, a bug report gets tagged as Technical. No manual sorting by your agents.

Contact Group Assignment

Visitors from different company sizes, industries, or plans can be automatically assigned to the right contact group in HappyFox. The AI collects this information naturally during the chat.

Priority Based on Impact

The AI assesses urgency based on the conversation. A customer who cannot access their account gets high priority. Someone asking about a future feature request gets low priority.

Attachment Handling

If a visitor shares screenshots or files during the chat, these can be included in the HappyFox ticket as attachments. Your agents see the visual evidence without asking for it again.

Better Reporting Accuracy

Because tickets arrive with consistent categories and tags, your HappyFox reports become more accurate. You can see exactly which topics generate the most tickets and where AI deflection works best.

24/7 Ticket Collection

Even outside business hours, the AI chats with visitors and creates tickets. Your team arrives in the morning with a queue of properly categorized tickets, not a pile of unread chat logs.

Frequently Asked Questions

How does Boei connect to HappyFox?

Via webhooks that use HappyFox's REST API, or through Zapier for a no-code setup. When the AI determines a ticket should be created, the data is sent automatically with all the structured fields HappyFox needs.

Can I map Boei topics to my HappyFox categories?

Yes. You define the mapping in your webhook configuration. For example, conversations about pricing map to your Billing category, technical issues map to Support, and feature requests map to Product Feedback.

What if the AI categorizes a ticket incorrectly?

Your agents can still recategorize tickets in HappyFox as they normally would. Over time, as you refine the AI's training content, the categorization accuracy improves. Most teams see 85-90% accuracy after initial setup.

What Boei plan includes this integration?

Webhook integrations are available on the Growth plan at $49/month (annual billing). This includes 3 chatbots, 7,000 AI credits, and API access. Start with a 7-day free trial to test it.

Does this work for IT helpdesks or just customer support?

Both. Internal IT teams use Boei on their intranet or internal portal to handle employee questions about software, hardware, and processes. Tickets that need IT intervention flow to HappyFox with category and priority set.