Clients Book Appointments While Chatting With Your AI

A potential client lands on your website at 9 PM. They have questions about your services and want to schedule a session. Your AI agent answers their questions, recommends the right appointment type, checks Acuity availability, and books it. All in one conversation.

Service-based appointment booking

Intake form data from chat

Books appointments after hours

Enterprise? Schedule a demo →

from 159 reviews

Built for Businesses Where Appointments Are the Product

If you run a salon, coaching practice, consulting firm, therapy practice, or fitness studio, appointments are not just meetings. They are your revenue. Every missed booking is money left on the table. And the biggest source of missed bookings is not your schedule. It is the gap between a potential client visiting your website and actually completing a booking.

Most service businesses send visitors to an Acuity scheduling page. But that page does not answer questions. If someone is unsure which service to pick, how long a session takes, or what to expect for their first visit, they leave. With Boei, your AI agent answers those questions first and then guides them to the right appointment type.

The AI collects the same intake information your Acuity forms would ask for, but it does it conversationally. Instead of filling out fields, the client just chats. "I have lower back pain that started two weeks ago" becomes structured intake data that flows to Acuity along with the booking. Your practitioner sees the notes before the appointment starts.

How a Client Books Through Chat

Questions answered, appointment booked, intake complete

Client Asks About Services

A potential client visits your website and asks about your services, pricing, or availability. The AI answers with information from your website and knowledge base.

AI Recommends the Right Service

Based on what the client describes, the AI suggests the appropriate appointment type from your Acuity catalog. A new client gets a consultation, a returning client gets their regular session.

Availability Shown, Time Selected

The AI checks Acuity for available slots and presents options. The client picks a time. The AI collects their name, email, phone, and any intake information you need.

Appointment Confirmed

The booking is created in Acuity with all details. The client gets a confirmation, Acuity sends its usual reminders, and your calendar shows the new appointment with intake notes.

How Service Businesses Use This

Real-Time Availability Check

The AI queries your Acuity schedule via webhook before suggesting times. It respects your availability rules, buffer times, and appointment type durations. No double bookings.

Intake Form Data From Conversation

Instead of a form after booking, the AI collects intake data during the chat. Health history, goals, preferences, whatever your Acuity form asks for, gathered naturally through conversation.

Appointment Creation With Client Details

Every Acuity appointment includes the client's name, email, phone, appointment type, and custom field data. New clients are added to your Acuity client list automatically.

Reminder and Follow-Up Triggers

Once the appointment is created in Acuity, all your existing reminder emails, SMS notifications, and follow-up sequences trigger as usual. Nothing changes in your Acuity workflow.

Upsell During the Conversation

The AI can suggest add-on services during the booking chat. A client booking a haircut might be offered a conditioning treatment. The upsell feels natural because it is part of the conversation.

Multilingual Appointment Booking

Your Acuity page is in English, but Boei's AI chats in 100+ languages. A Spanish-speaking client can book an appointment through conversation without navigating an English booking page.

Frequently Asked Questions

How does Boei connect to Acuity Scheduling?

Through webhooks that use Acuity's API, or via Zapier. The AI calls your Acuity account to check availability and create appointments. You set up the connection once in your Boei dashboard.

What types of businesses benefit most?

Any appointment-based business: salons, spas, coaches, consultants, therapists, personal trainers, photographers, tutors, and clinics. If your clients book time slots for your services, this integration helps you fill your calendar.

Can the AI handle different appointment types?

Yes. The AI reads your Acuity appointment types and recommends the right one based on the conversation. If a client asks for a 30-minute massage, it books a 30-minute slot. If they want a 60-minute session, it adjusts.

What about payments?

Payment processing stays in Acuity. If you require prepayment, the AI can direct the client to complete payment through Acuity after the booking is initiated. Or you can collect payment at the time of service.

Which Boei plan do I need?

Webhook integrations require the Growth plan at $49/month (annual billing). This includes 3 chatbots, 7,000 AI credits, and API access. You also need an Acuity Scheduling subscription with API access.

Can returning clients book their usual appointment?

Yes. If the AI recognizes a returning client (by email), it can suggest their usual appointment type and preferred time slot. Repeat booking becomes even faster than using the Acuity page directly.