Telegram Chat Widget for PrestaShop (2026)

See Telegram Chat Widget in Action

Trusted by PrestaShop Stores Worldwide

14,368+

Websites using Boei

900M+

Telegram users reachable

5 min

Average setup time

50+

Channels included

Connect your Telegram to your PrestaShop store and let customers reach you through their preferred messaging app. A floating widget on every page opens direct Telegram conversations about products, orders, and shipping. Perfect for PrestaShop stores serving European and international markets.

Supports both Telegram usernames and bot accounts
Pre-filled messages with product context for better conversations
QR code display for desktop visitors to continue on mobile
Compatible with PrestaShop 1.7 and 8.x
Works with all PrestaShop themes and modules

Telegram Bot

Hi! I'm interested in ordering but have a question about shipping to Ukraine.

Hello! We ship to Ukraine via DHL. Delivery takes 7-12 business days. Would you like me to check the shipping cost for your order?

Shared inbox showing Telegram conversations from PrestaShop with AI summary

All Telegram conversations from your PrestaShop store appear in a single shared inbox. Your team handles product questions, order inquiries, and support requests without switching between PrestaShop back office and Telegram. AI summaries give agents instant context.

All Telegram chats visible in one unified inbox
Assign conversations to specific team members or departments
AI-generated conversation summaries for quick context
Round-robin or department-based routing across agents
Unlimited team seats included in every plan

Why Your PrestaShop Store Needs Telegram

PrestaShop is the leading open-source e-commerce platform in Europe, powering over 300,000 stores in France, Spain, Italy, Poland, and Latin America. Many of these markets overlap with Telegram's strongest regions — 900 million users across Eastern Europe, Central Asia, and South America.

PrestaShop's built-in contact form sends emails, but email response times average 12+ hours. Telegram enables instant conversations: customers ask about sizing, shipping, and returns and get answers in seconds. This is the difference between a completed order and an abandoned cart.

For PrestaShop stores selling to Russia, Ukraine, Brazil, or Iran, Telegram is the primary communication channel. Customers expect to message you on Telegram the same way Western customers expect WhatsApp. The 2GB file limit handles product images, invoices, and order confirmations without email attachment limits.

Installation takes 5 minutes: paste the Boei snippet in your PrestaShop theme or use the Custom Code module. Works with PrestaShop 1.7 and 8.x, all themes, and modules. Combine with WhatsApp for complete market coverage.

Quick Setup

Install Telegram Chat Widget on PrestaShop

From setup to your first Telegram conversation in under 5 minutes

Copy installation code

In your Boei dashboard, open your widget and click the Install tab. Select Prestashop and copy the installation code.

Tip: The Install tab also offers a landing page link, QR code, and iframe embed.

Log in to Prestashop

There are two ways of installing Boei in Prestashop:

Option A: Use a Module

Install a module such as ContentBox that allows custom HTML/JavaScript.
Add the Boei embed code (in source code mode) in a block shown on every page, such as displayFooter.

Option B: Embed in a Template

Open a Prestashop template file such as footer.tpl.
Paste the Boei code inside {literal}{/literal} tags.

Save

Click the "Apply" button in Prestashop.

Finished coffee

Congrats, you are done!

PrestaShop Features

Built for PrestaShop

Everything you need to connect Telegram to your PrestaShop store

🤖

AI Product Assistant

AI answers product questions on Telegram — sizing, shipping, availability, returns. Trained on your PrestaShop catalog and policies.

📥

Shared Team Inbox

All Telegram conversations in one inbox. Assign, route, and collaborate across your team without switching apps.

🛒

Product & Checkout Pages

Telegram widget on product pages, cart, and checkout. Catch hesitant buyers before they abandon their order.

🌍

Geo-Targeting Rules

Show Telegram to Eastern European and Latin American visitors. Show WhatsApp to Western Europeans. Automatic per-visitor selection.

🌐

Multi-Language Support

AI auto-translates to 95+ languages. Serve Russian, Spanish, and Portuguese customers from a single Telegram account.

🔒

GDPR Compliant

Dutch company, Amsterdam servers. Zero cookies before interaction. Full GDPR compliance with DPA available on request.

Compare Options

Boei vs Other PrestaShop Chat Modules

See why PrestaShop stores choose Boei over Zendesk Chat, Tawk.to, and LiveChat

Feature	Boei	Zendesk Chat	Tawk.to	LiveChat
Telegram support	✓	✗	✗	✗
AI chatbot included	✓	✓ (extra cost)	✓ (limited)	✓ (extra cost)
Shared team inbox	✓	✓	✓	✓
Lead capture & CRM	✓	✓ (extra cost)	✗	✗
Geo-targeting rules	✓	✗	✗	✗
Channels included	50+	Live chat only	Live chat only	4
Auto-translation	95+ languages	✗	✗	✗
Price	€14/mo	€55/agent/mo	Free (branded)	€20/agent/mo
PrestaShop compatible	✓	✓	✓	✓

Bottom line: Zendesk, Tawk.to, and LiveChat focus on live chat — none support Telegram natively. Boei gives you Telegram with AI, a shared inbox, geo-targeting to show the right channel per visitor, and 50+ channels — all for a flat €14/month.

What PrestaShop Store Owners Say

David K.

CEO Small-Business (50 or fewer emp.)

What do you like best about Boei? I'm giving 10 points. Why? This app is super easy. You can configure your chat widget in 5 minutes, add a JS script to your "header" in your theme and wooollaaa done. Nothing hard. We have been using Boei mainly for small corporate websites. It really solves our need to have a small chat widget which does not add up 150Kb and XXXXX JS scripts. It's really lightweight and it does not affect your website speed.

Seif Ahmed

@seif588

I have been using Boei for over a year. It is very simple yet effective to implement it. Support is great - Ruben is always responsive and helpful. The product has also added new features which I have not yet needed but good to know Ruben is always working hard to add value to users of Boei. I am sure there are other similar solutions but for the price, support and features (and future updates), this is a great value.

Neu

@siddharthaneu

Ruben has been consistent with Boei and made a lot of improvements! All the best brother!

Irfan

@mak_web_media

I have been using BOEI for over a year and absolutely amazed with the growth and new features. I recommend BOEI to anyone who is looking to increase website engagement with multiple communication channels.

Peter C

@peter_c1

Great founder Ruben , responds personally to emails, and always looking to improve Boei.

Andrew Lee

@fromlife89

It's a great tool especially for managing multiple websites and agencies.

Grzegorz G.

I have a quick chat on each page, so it simplifies the way my clients can get in touch with me. It was very easy to implement and they continue to improve this software and are open to feedback. An easy way to add a communication widget to the website. I like best that it supports Messenger and Whatsaap, phone, email and live chat and it is easy to translate for multilingual pages. I can't think about real drowbacks. The [SENSITIVE CONTENT] reply all the support questions quickly and effectively, they are open to feedback. I had no issues at all with this software. Maybe if they could add some protection against spammers if you use the contact form and in some future add a chatbot, that would be fantastic.

Joshua G.

I was looking for a chat app to easily communicate with my customers. I didn't want to install anything overly complex and I just wanted something that worked within minutes. After briefly using Boei, I knew it was right for me. It's super lightweight and easy to use, plus it has all the chat bots that you might need! Highly recommend to anyone looking for something simple. I wish there was a better UI or more design options.

Ronald D.

Director Small-Business (50 or fewer emp.)

What do you like best about Boei? Simple, easy to use and implement with little technical support What do you dislike about Boei? Logo deisgns can be improved and some customization of logos of different widgets What problems is Boei solving and how is that benefiting you? On multiple sites, users require different feedback channels. This allows simple customization

Fahd T.

Founder Small-Business (50 or fewer emp.)

What do you like best about Boei? The best part is the simplicity of the product and ease of use. What do you dislike about Boei? The weak part is the lack of depth for advanced users. What problems is Boei solving and how is that benefiting you? Helps capture visitors using different communication channels under one platform.

David S.

CEO/Founder Small-Business (50 or fewer emp.)

What do you like best about Boei? It's extremely easy to gather different communication channels under one UI, simplifying the contact process for users, which is essential because it allows us to meet our clients via their preferred method (and not the one we impose on them) What do you dislike about Boei? I wish they had more design options to make it less standard amongst different websites. Another thing that could be better is the speed at which new integrations are added; it could be faster. What problems is Boei solving and how is that benefiting you? Some users prefer contact forms, other live chats, other Instagram/facebook DmS, ETC. Boei allows us to display all these channels in a simplified and unified manner.

Vance W.

We have been using Boei for many clients over the past year and the impact on the page speed is negligible and helps convert website visitors to warm leads. Ease of deployment, lightweight code, and overall flexibility and functionality. The form component isn't exactly flexible and extensive enough for most uses so we often have to use another form solution.

Julien V.

Développeur d'e-commerce Small-Business (50 or fewer emp.)

What do you like best about Boei? Lightweight, opens instantly, lot of features (whatsapp, messenger, contact form, links) What do you dislike about Boei? Not including a built-in chat app, more design customizations could be good What problems is Boei solving and how is that benefiting you? Allowing website visitors to contact us through their preferred channel (whatsapp, phone call, etc)

Grant

I'm a tech noob, but Boei was super easy to install on my site. I've added several options for contacting me through different channels, links to questionnaires / contact forms, and links to my socials... It's so much more than just a chat button, which is awesome!

Hansie

Works great, nice variation of apps

David K.

CEO Small-Business (50 or fewer emp.)

Seif Ahmed

@seif588

Neu

@siddharthaneu

Ruben has been consistent with Boei and made a lot of improvements! All the best brother!

Irfan

@mak_web_media

Peter C

@peter_c1

Great founder Ruben , responds personally to emails, and always looking to improve Boei.

Chandra Kusuma

The greatest chat widget for websites I have ever tried. It's quite light and not reduce the site loading speed. Quite easy to install on any type of sites/CMS platform. The features and integrations is continuously developed. The support Ruben and his team provide is the best. Easily number one pick.

Pepe

This is a great way to chat with visitors on their favorite channels. I really like this because it's simple to implement. It's also easy to find new integrations because there are many channels to choose from (Line, WhatsApp, Email, Contact form, etc.). Ruben, the founder, is also a great guy, always listening to users requests and feedbacks.

Arjun E.

Boei is very easy to customize and install on my platforms. Sub-accounts have not yet arrived, and it's very important for my clients' use.

José Manuel D.

Very easy to install and use. A lot of options of contact. User doesn´t have an option to close or make it dissappear from a site (if they dont want or need to contact(

Cristian Trappolini

I want to leave this review because I want to tell you 2 important things: one is that those who don't speak English well often find themselves having to live with Google Translate as their best friend, and the other is that BOEI is fantastic, simple and intuitive even for those who don't speak English well. I am really enthusiastic about the ease of use from the first time, which I rarely find in a similar app. Personally I recommend it to everyone!

Daniel Gyger

A must for simplicity and efficiency. To test it is to approve it, in any case we can only recommend it.

Nitesh Manav

It's a light-weight, easy to set-up and use. It increases conversions by talking to visitors on their favorite channels. Above this, it's also cookie-free and GDPR proof which makes it more light-weight and secure.

Renaat Sioncke

Boei.helps is an easy-to-use app to connect a support/help icon to your website. I just set up four websites with different social media links, all in no time. Boei helps to customize and speed up my website building work-flow.

Fran Tully

Very happy to give 5 Stars for this plugin. Over 70% of my business enquiries are coming from Smartphone users based on my Google Analytics. Boei allows those users to contact me on their preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. It's a pop up with a GIF that looks great on my site. And it gives the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now, and I am very happy to recommend. I would try the free version first so you are sure. Thanks Fran

Proinsias M.

It was very easy to configure and setup on my website. The only issue I had to deal with was to decide what channels not to include in the pop up on the website. I need to be clear what are the essential channels to include for each site that I design. Very happy to give Top Marks to this Plugin. Most of my business enquiries are coming from Smartphone users based on my Analytics. Boei allows those users in particular contact me on the preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. Its a pop up and also give the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now and I am very happy to recommend. I need to make sure I am not including channel options that are not relevant, so I need to be sure of my target audience to avoid clutter when the pop up is activated.

Gavin S.

It makes it easier for website visitors to engage with me on the channel of their choice. Installing Boei was simple, took less than 5 minutes, and I was up and running. What I liked is that you can install it on Wordpress, HTML, and even on other page builders. You can use it with WhatsApp, Telegram, Live chat, Facebook messenger, or any combination of them at once so that visitors can pick the channel they're most comfortable with. None at the moment, everything is working as it should be.

Sara Hall

How is this possible? I have been searching for a service like boei, without success for over a year. What magic is this? Isn't set up supposed to be supremely complicated, involving a coding degree, extensive technical knowledge and possibly a miracle? Boei just works. It works so well I was suspicious of it for nearly a whole week, sending endless texts and emails to myself in utter disbelief, when it failed to keel over! Set up is straight forward, easy and takes minutes. Seriously, I cannot recommend Boei enough.

Mike Foston

Just about as easy as it gets. It uses all the ways you already have to connect to you, lets your customers choose how they want to connect, and doesn't give you another place to check for messages. Has plenty of configuration options, and support has been very responsive, and willing to listen to ideas to make improvements. Really pleased with how it looks on my sites as well. Bit of a bargain!

Lukáš H.

Ease of use and the number of possible integrations. Honestly I can't say there is anything I didn't like when using Boei.

Bikram K. S.

Boei has been a time saver for me. I was looking for a way to integrate various social media chat options into my website so that my customers can contact me using the platform of their choice. I tried 3-4 other platforms but nothing came closer to the experience I finally got from Boei. Its WhatsApp and Google Map integration bought me over. I just wish it has support for Frase assistant and Gist assistant. Ease of use, and painless integration of various chat platforms. lacking integration with Frase and Gist and some of the labels are confusing.

Chandra Kusuma

Pepe

Arjun E.

Boei is very easy to customize and install on my platforms. Sub-accounts have not yet arrived, and it's very important for my clients' use.

José Manuel D.

Very easy to install and use. A lot of options of contact. User doesn´t have an option to close or make it dissappear from a site (if they dont want or need to contact(

Questions?

Telegram Widget for PrestaShop FAQ

How do I add a Telegram chat widget to PrestaShop?

Sign up for Boei, add your Telegram username, customize the widget, then paste the embed code in your PrestaShop theme footer or use a Custom Code module. Takes about 5 minutes. See our PrestaShop installation guide.

Does it work with PrestaShop 1.7 and 8.x?

Yes. Boei is fully compatible with PrestaShop 1.7.x and PrestaShop 8.x. It works with all themes and doesn't conflict with other PrestaShop modules.

Can I show Telegram on product and checkout pages?

Yes. The widget appears on all PrestaShop pages by default. You can configure rules to show it only on product pages, checkout, or specific categories.

Do I need a Telegram bot for my PrestaShop store?

No. A regular Telegram username works for direct conversations. Bots are optional and useful for automated responses as order volume grows.

Can I show Telegram to Eastern European customers and WhatsApp to others?

Yes. Use geo-targeting to show Telegram to visitors from Russia, Ukraine, and Central Asia, and WhatsApp to Western European visitors. Rules apply automatically per visitor.

Does the widget support multiple languages?

Yes. The AI auto-translates conversations to 95+ languages. Serve Russian, Spanish, Portuguese, and other customers from a single Telegram account. Works with PrestaShop's multi-language features.

How much does the Telegram widget cost for PrestaShop?

Boei Pro is €14/month and includes the Telegram widget, AI chatbot with 2,000 messages, shared inbox, built-in CRM, 50+ channels, and unlimited team seats. Start with a 7-day free trial — no credit card required.

Is the widget GDPR compliant?

Yes. Boei is a Dutch company with servers in Amsterdam (EU). No cookies before interaction, full GDPR compliance, and DPA available on request.

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