An AI Chatbot That Respects Privacy

Auto-delete conversations, erase contacts with one click, run without cookies. Boei gives you full control over customer data - so you stay GDPR compliant without the headache.

Auto-Delete Conversations
Right to Be Forgotten
Cookieless Mode
Andrew Lee David S. Vance W. Grant Nitesh Manav
from 159 reviews

Privacy You Can Prove to Your Customers

17,000+

Businesses trust Boei

EU

Data centers

1-click

Contact erasure

0

Cookies required

Your Customers Care About Privacy. Your Chatbot Should Too.

Every chatbot conversation contains personal data. Names, email addresses, phone numbers, sometimes sensitive questions about health, finances, or legal matters. Most chatbot providers store all of that indefinitely with no easy way to clean it up.

That creates two problems:

  • GDPR risk. You're the data controller. If a customer asks you to delete their data, you need to actually do it - everywhere
  • Customer trust. People are more careful about what they share when they don't trust the tool

Boei is built differently. You control exactly how long data is kept, and you can erase any contact completely with one click. No support tickets, no waiting.

Privacy Features Built Into Every Plan

Not add-ons. Not enterprise-only. Available to everyone.

Auto-Delete Conversations

Set a data retention period per domain in Settings > Data Retention. A daily automated process deletes all closed conversations older than your threshold - including messages, metadata, read receipts, and internal notes. Contacts that become orphaned (no remaining conversations or deals) are automatically cleaned up too.

Right to Be Forgotten

When a customer asks you to erase their data, do it in one click. Boei permanently deletes all their conversations, messages, deals, and contact metadata. Full compliance with GDPR Article 17. No need to contact support - handle it directly from your dashboard.

Cookieless Mode

Run Boei without any cookies or local storage. No tracking, no consent banners needed. The chatbot works fully without client-side storage. Perfect for businesses that want maximum privacy compliance with ePrivacy and GDPR.

No AI Training on Your Data

Your customer conversations are never used to train AI models. Not by us, not by our AI providers. Conversations are only used to generate responses for your visitors, then stored securely until you decide to delete them.

EU Data Residency

All data is stored on EU servers. Choose the fully European AI stack with Mistral AI (France) and Hetzner (Germany) for zero US data transfers. Or use OpenAI/Anthropic with our Amsterdam-based infrastructure.

Data Processing Agreement

Full DPA included with every plan. Lists all sub-processors, their locations, and what data they process. Essential for GDPR documentation and audit trails.

How Auto-Delete Works

Keeping customer data forever is a liability. With Boei, you set it and forget it:

  1. Configure your retention period. Go to Settings > Data Retention and set the number of days per domain (e.g. 90 days, 180 days, 365 days)
  2. Daily cleanup runs automatically. Every day at 02:00 UTC, Boei checks for closed conversations older than your threshold
  3. Complete deletion. The process removes the conversation, all messages, metadata, read receipts, and internal copilot notes
  4. Orphan cleanup. Contacts with no remaining conversations or deals are automatically deleted too

You don't need to remember to clean up. You don't need to export and manually delete. Set your policy once, and Boei enforces it every day.

How Right to Be Forgotten Works

When a customer sends a GDPR erasure request (Article 17), you need to delete their data completely. With most chatbot tools, that means digging through settings, contacting support, and hoping nothing gets missed.

With Boei, it's one click:

  • All conversations and messages - gone
  • All deals (detached from tags) - gone
  • All contact metadata - gone
  • The contact record itself - gone

No partial deletions. No orphaned records. No support ticket required. You handle it directly from your Boei dashboard, and it's done immediately.

GDPR Privacy Checklist

How Boei helps you meet GDPR requirements

Data Minimization

Only collects what visitors voluntarily share. No hidden tracking, no behavioral profiling

Purpose Limitation

Data is only used for customer conversations and lead management. Never sold or shared

Storage Limitation

Configurable auto-delete ensures data isn't kept longer than necessary

Right to Erasure

One-click contact deletion for GDPR Article 17 requests

Data Portability

Export conversations and leads anytime. Your data is yours

Lawful Processing

DPA documents the controller-processor relationship with clear legal basis

Privacy Features: Boei vs Competitors

Most chatbot tools make GDPR compliance your problem. Boei builds it in.

Privacy Feature Boei Tidio Intercom LiveChat
Auto-delete conversations Yes (configurable per domain)
Right to be forgotten (one-click) ✓ Yes Manual/support Manual/support Manual/support
Cookieless mode ✓ Yes
EU data residency Yes (Amsterdam/Germany)
No AI training on data ✓ Yes Unknown Unknown Unknown
DPA included Yes (all plans) ✓ Yes ✓ Yes ✓ Yes

The difference: Boei is the only AI chatbot with configurable auto-delete and one-click erasure. Competitors require manual cleanup or support tickets to handle GDPR requests.

Trusted by Privacy-Conscious Businesses

Privacy & GDPR FAQ

How does auto-delete work?

Set a retention period per domain in Settings > Data Retention. Every day at 02:00 UTC, Boei automatically deletes all closed conversations older than your threshold. This includes messages, metadata, read receipts, and internal notes. Contacts with no remaining conversations or deals are cleaned up too.

How do I handle a right-to-be-forgotten request?

Find the contact in your Boei dashboard and click erase. This permanently deletes all their conversations, messages, deals, contact metadata, and the contact record. It's immediate and complete - no support ticket needed.

Is auto-delete available on all plans?

Yes. Data retention settings and right-to-be-forgotten erasure are available on every Boei plan, starting from Starter at $19/month.

What exactly gets deleted with auto-delete?

When a closed conversation exceeds your retention threshold, Boei deletes the conversation record, all messages within it, message metadata, read receipts, and copilot (internal) messages. If a contact has no remaining conversations or deals after cleanup, the contact is deleted too.

What gets deleted with right to be forgotten?

Everything related to that contact: all conversations and their messages, all deals (detached from tags first), all contact metadata, and the contact record itself. It's a complete erasure as required by GDPR Article 17.

Can I run the chatbot without any cookies?

Yes. Boei offers a fully cookieless mode with no cookies and no local storage. The chatbot works completely without client-side storage. This means you don't need a cookie consent banner for Boei.

Where is my data stored?

On EU servers. The default stack uses DigitalOcean in Amsterdam. For full EU-only AI processing, choose Mistral AI and your data stays on Hetzner servers in Germany with AI processing in France. See our EU-hosted chatbot page for details.

Does Boei use my data to train AI?

No. Your customer conversations are never used for AI model training. Not by Boei, and not by our AI providers (OpenAI, Anthropic, Mistral, Google). Your data is only used to respond to your visitors.

Do you offer a Data Processing Agreement?

Yes. A full DPA is included with every plan. It covers sub-processors, data locations, security measures, and your rights as data controller.

Is Boei suitable for healthcare or legal businesses?

Boei's privacy features make it a strong fit for privacy-sensitive industries. Auto-delete, erasure, cookieless mode, and EU hosting cover most GDPR requirements. For US healthcare (HIPAA), consult your compliance team. See our healthcare and legal pages for details.

Ready for a Privacy-First AI Chatbot?

Auto-delete, one-click erasure, cookieless mode, EU servers. From $19/month.

GDPR compliant • EU servers • No credit card required

Related Pages

Learn more about Boei's security and compliance