Your Front Desk AI Agent That Never Sleeps

Patients ask "do you have a dermatologist available this week?" - your AI checks the schedule, shows open slots, books Thursday at 2pm, collects their info, emails a confirmation with intake forms, and sends an email reminder the morning of. All without your staff lifting a finger.

Books appointments automatically
Website + WhatsApp + email + SMS
GDPR compliant, EU servers
Andrew Lee David S. Vance W. Grant Nitesh Manav
from 159 reviews

Trusted by Clinics and Private Practices

160+

5-star reviews

17,000+

Businesses trust Boei

70%

Fewer phone calls to front desk

24/7

Appointment booking available

Watch a Full Patient Booking - Start to Finish

This is what happens when a patient visits your website at 9pm on a Tuesday:

  1. Patient asks: "Do you have a dermatologist available this week?"
  2. AI checks schedule: Connects to your booking system via webhook and finds 3 open slots
  3. AI shows options: "Dr. Martinez has openings on Thursday at 2pm, Friday at 10am, or Friday at 3pm"
  4. Patient picks Thursday 2pm
  5. AI collects details: Name, email, phone, insurance provider - all in a natural conversation
  6. Appointment booked: Written to your practice management system automatically
  7. Confirmation sent: Email with appointment details and a link to your intake form
  8. Morning-of reminder: WhatsApp message: "See you today at 2pm with Dr. Martinez"
  9. Post-visit follow-up: "How was your experience?" message the next day

No phone tag. No voicemail. No staff overtime. The patient booked at 9pm and your front desk sees it in the system the next morning.

What Your AI Agent Actually Does

Not just a chatbot - an agent that takes real actions in your practice systems

Books Appointments

Checks practitioner availability in real-time, shows open slots, and books directly into your scheduling system. Handles rescheduling and cancellations too.

  • Real-time availability via webhooks
  • Multi-practitioner scheduling
  • Rescheduling and cancellations
  • Waitlist management

Collects Patient Intake

Gathers name, email, phone, insurance details, and reason for visit - then sends the intake form link. Everything flows into your system before the patient walks in.

  • Structured lead capture in chat
  • Insurance acceptance verification
  • Intake form link delivery
  • Pre-visit instruction sharing

Sends Reminders and Follow-ups

Automated email reminders the morning of appointments. Post-visit follow-ups to collect feedback. Recall messages for overdue check-ups.

  • Email appointment reminders
  • Email confirmations with details
  • Post-visit satisfaction surveys
  • Recall and re-booking messages

Healthcare-Specific Agent Actions

Every action connects to your existing systems via webhooks and APIs

Practitioner Availability Check

AI queries your scheduling system in real-time. Patients see actual open slots, not a generic "call us" message.

Service and Treatment Lookup

"How much is a teeth cleaning?" - AI looks up your service catalog and shows prices, duration, and what's included.

Insurance Acceptance Check

"Do you accept Blue Cross?" - AI checks your accepted insurance list and gives a clear yes or no with next steps.

Prescription Refill Routing

Patient requests a refill - AI collects medication details and routes the request to your clinical staff for review.

Wait Time Check

"How long is the wait for a new patient appointment?" - AI checks availability and gives an honest answer.

Post-Visit Follow-up Scheduling

After a visit, AI reaches out to schedule follow-ups, collect feedback, or remind about recommended treatments.

Connects to the Tools You Already Use

Boei works with your practice management and scheduling software via webhooks

Scheduling Systems

Connect to any scheduling platform that supports webhooks or has an API.

  • Cliniko
  • Acuity Scheduling
  • Calendly
  • Doctolib

Practice Management

Sync appointments and patient data with your practice management software.

  • Jane App
  • SimplePractice
  • Power Diary
  • TherapyNotes

Booking and Wellness

Works with wellness and fitness booking platforms used by many health practices.

  • Mindbody
  • Treatwell
  • Google Calendar API
  • Any webhook-enabled system

Four Channels, One AI Agent

Patients reach you however they prefer - your AI handles all of them

Website Chat

AI agent on your practice website answers questions, books appointments, and captures new patient leads around the clock.

  • Embedded on any website
  • Custom branding and colors
  • Product cards for services
  • Works on WordPress, Squarespace, Wix

WhatsApp

Patients message your practice on WhatsApp and get instant AI responses. Same brain, same actions - books appointments and sends reminders.

  • AI auto-reply on WhatsApp
  • Appointment reminders
  • Post-visit follow-ups
  • Rich media: images, documents

Email

Patient emails get an AI response within minutes, not hours. Complex questions route to your staff with a full AI summary.

  • AI auto-reply on email
  • Intake form delivery
  • Appointment confirmations
  • Staff handoff with context

SMS

Send appointment reminders, collect confirmations, and follow up after visits - all via text message with AI handling the conversation.

  • Appointment reminders
  • Confirmation collection
  • Post-visit surveys
  • Re-booking nudges

Boei vs Phreesia vs Generic Chatbots

Purpose-built AI agent vs patient intake platforms vs basic chat widgets

Feature Boei Phreesia Generic Chatbots
Monthly price From $19/mo $250-500+/mo $0-50/mo
AI appointment booking Yes - via webhooks Yes - own system
Practitioner availability check Yes - real-time Yes - own system
Multi-channel (WhatsApp, email, SMS) All included ✗ Limited Usually 1 channel
AI auto-reply on WhatsApp ✓ Yes
Post-visit follow-ups Automated ✗ Limited
Practice management integrations Via webhooks (any system) Own ecosystem ✗ Limited
Anti-hallucination safeguards Yes - grounded in your content N/A Varies
GDPR compliant EU servers Yes (Amsterdam) No (US-based) Varies
Setup time Same day Weeks Hours
Works with existing systems Yes - any webhook/API Replaces your systems ✗ Limited

Bottom line: Phreesia is a full patient intake platform designed for US hospitals - powerful but expensive and replaces your existing tools. Generic chatbots answer FAQs but can't take actions. Boei connects to the systems you already use and adds AI that actually books appointments, checks availability, and follows up across every channel.

What Healthcare Providers Say

Built for Every Type of Practice

From solo practitioners to multi-location clinics

Medical Clinics and GP Practices

Multi-practitioner scheduling, service lookups, insurance checks, and new patient intake - all handled by AI.

  • Multi-doctor scheduling
  • Insurance verification
  • New patient onboarding
  • Prescription refill routing

Dental and Orthodontic Offices

Treatment price lookups, cleaning and check-up scheduling, emergency triage, and post-procedure follow-ups.

  • Treatment and pricing lookup
  • Hygienist vs dentist routing
  • Emergency triage to staff
  • Post-procedure care reminders

Wellness and Therapy Practices

Session booking for therapists, chiropractors, physiotherapists, and wellness centers. Works with Mindbody, Jane App, and SimplePractice.

  • Therapist availability check
  • Session type selection
  • Mindbody and Jane App sync
  • Recall reminders for regular clients

Why Healthcare Practices Choose Boei

Safety, privacy, and accuracy built in from the start

GDPR Compliant, EU Servers

All data stored on servers in Amsterdam, Netherlands. No cookies option available. Full GDPR compliance with DPA available on request.

  • Amsterdam data center
  • No tracking cookies option
  • Data Processing Agreement available
  • Privacy-first architecture

Anti-Hallucination Safeguards

AI only answers from your approved content. It will never make up treatment information, invent prices, or give medical advice. When it doesn't know, it says so and hands off to your staff.

  • Grounded in your content only
  • No invented medical information
  • Source citations when available
  • Automatic staff handoff for clinical questions

95+ Languages for Diverse Patients

Automatically detects and responds in your patient's language. Serve diverse communities without hiring multilingual staff.

  • Automatic language detection
  • Culturally appropriate responses
  • Medical terminology accuracy
  • Interface auto-translation

Staff Gets Full Context on Handoff

When a patient needs human help, your staff receives the complete conversation with an AI-generated summary. No asking the patient to repeat themselves.

  • Complete conversation history
  • AI-generated summary
  • Priority routing by urgency
  • Real-time staff notifications

Exact Answers for Critical Questions

Override AI responses for specific questions like office hours, emergency procedures, or insurance accepted. Bulk-import Q&A pairs via Excel.

  • Override AI for specific questions
  • Bulk-import via Excel template
  • Perfect for office policies and hours
  • Full control over clinical boundaries

Choose Your AI Model

Pick from OpenAI, Anthropic, Google, or Mistral. Switch models anytime. All models learn your practice content automatically.

  • OpenAI, Anthropic, Google, Mistral
  • Switch models anytime
  • No retraining needed
  • Auto-learns your website content

Healthcare AI Agent - Frequently Asked Questions

Is Boei HIPAA compliant?

No. Boei is not HIPAA certified and is not designed for use cases that require HIPAA compliance (like US hospitals or systems handling protected health information). Boei is GDPR compliant with EU servers in Amsterdam, which makes it a great fit for European clinics, private practices, wellness centers, dental offices, and therapy practices where GDPR is the relevant standard. If you need HIPAA compliance, consult your compliance team about your specific requirements.

Can the AI give medical advice to patients?

No, and it's designed not to. Boei's anti-hallucination safeguards mean the AI only answers from your approved content - your services, pricing, availability, and office policies. It will never diagnose conditions, recommend treatments, or make up medical information. When patients ask clinical questions, the AI transparently says it can't help with that and offers to connect them with your staff.

How does the AI book appointments in my scheduling system?

Boei connects to your scheduling software via webhooks and APIs. When a patient wants to book, the AI queries your system for available slots in real-time, presents the options, and writes the booking back. This works with Cliniko, Jane App, Acuity Scheduling, Calendly, Doctolib, Mindbody, Power Diary, and any system that supports webhooks or has an API.

What patient information can the AI collect?

The AI collects whatever you configure in lead capture: name, email, phone, insurance provider, reason for visit, preferred practitioner, and any custom fields your practice needs. This information flows to your inbox, your practice management system via webhook, or both. You can also have the AI send the patient a link to your full intake form.

Does it work on WhatsApp, email, and SMS too?

Yes. The same AI agent works across your website chat, WhatsApp, email, and SMS. A patient can start a conversation on your website and get a WhatsApp appointment reminder the next morning. All channels share the same AI brain and can take the same actions - book appointments, check availability, send follow-ups.

How do appointment reminders work?

After booking an appointment, Boei can automatically send reminders via WhatsApp, email, or SMS. You configure the timing - morning of the appointment, 24 hours before, or whatever works for your practice. Patients can confirm or reschedule directly from the reminder message.

What happens when the AI can't answer a question?

The AI tells the patient it doesn't have the answer and offers to connect them with your staff. Your team receives the full conversation history plus an AI-generated summary so the patient never has to repeat themselves. You can set priority routing rules - clinical questions go to practitioners, billing questions go to admin.

Can it handle multiple practitioners with different schedules?

Yes. The AI can check availability for specific practitioners, specialties, or services. A patient asking for a dermatologist sees dermatology slots. Someone asking for a general check-up sees GP availability. This works by querying your scheduling system where each practitioner's calendar is already managed.

How long does setup take?

Most practices are live within a day. The AI learns your website content automatically - services, practitioner bios, office hours, insurance accepted. Webhook connections to scheduling systems take a bit more configuration but don't require coding. We provide step-by-step guides for Cliniko, Jane App, Calendly, and other popular platforms.

What does it cost?

Plans start at $19/mo (annual billing). That includes AI chat on your website, WhatsApp, email, and SMS channels, lead capture, and webhook integrations for appointment booking. The Growth plan at $49/mo adds multiple domains, more AI credits, and deal pipeline features. 7-day free trial, no credit card required.

Give Your Practice a Front Desk That Never Sleeps

Join thousands of healthcare practices using Boei to book more appointments, reduce phone calls, and follow up with every patient automatically

7-day free trial • No credit card required • GDPR compliant EU servers • Live in one day