AI Chatbot Pricing That Makes Sense

Get an AI chatbot with 2,000 messages, WhatsApp, contact forms, and 50+ channels for just from $19/month. No per-conversation fees. No surprise bills. Just one simple price.
✓from $19/month flat rate✓No per-message fees✓Everything included

No credit card · 7-day trial · 17,000+ websites · 4.9 from 159 reviews

from 159 reviews

$19

Per month, everything included

50+

Channels at no extra cost

2,000

AI messages per month

€0

Per-conversation fees

The Problem With AI Chatbot Pricing

Most AI chatbot platforms use per-conversation pricing that sounds affordable at first but becomes expensive fast. At $0.99 per conversation, 500 inquiries costs $495/month. When you grow to 3,000 conversations? That's $2,970/month.

You're essentially penalized for success. The more customers engage with your chatbot, the higher your bill. Marketing campaigns that go viral? Budget nightmare. Seasonal spikes? Surprise invoices.

Boei takes a different approach: one flat monthly price that stays the same whether you handle 100 conversations or 2,000. Your busiest month costs exactly the same as your slowest. Popular with ecommerce stores processing hundreds of orders. WordPress users and Shopify merchants love our simple pricing. See what's included: all chatbot features.

What's Included for from $19/month

Everything you need to capture leads and support customers

2,000 AI Messages

Powered by GPT-5 and Claude. The chatbot learns your website automatically, answers questions accurately with source links, and takes actions via webhooks and APIs.
  • ✓No per-message fees
  • ✓Automatic website training
  • ✓Agentic AI: calculations, lookups, API calls
  • ✓95+ languages supported

50+ Communication Channels

WhatsApp, email, SMS, contact forms, Messenger, Instagram, Telegram, click-to-call, and more. All included, no extra fees.
  • ✓WhatsApp Business included
  • ✓Email & SMS with AI auto-reply
  • ✓Social media channels
  • ✓Click-to-call & contact forms

Full Lead Capture

Collect name, email, phone, company, and custom fields. Leads flow into a built-in deal pipeline with follow-up tracking.
  • ✓Custom lead fields
  • ✓Deal pipeline with stages
  • ✓AI-generated summaries
  • ✓Automated follow-up reminders

Full Customization

Match your brand colors, add your logo, customize messages, and configure the chatbot's personality. Dark mode and gradient themes included.
  • ✓Brand colors & logo
  • ✓Dark mode & gradient themes
  • ✓Personality settings
  • ✓Position & triggers

Analytics & Insights

See what visitors ask, track conversations, and measure lead capture performance.
  • ✓Conversation analytics
  • ✓Lead tracking
  • ✓Popular questions
  • ✓Response quality

GDPR Compliant

EU-based servers in Nuremberg. No cookies option available. Full privacy protection.
  • ✓Nuremberg data center
  • ✓No cookies mode
  • ✓DPA available
  • ✓Privacy-first design

How Boei Compares to Competitors

More features, lower price, no hidden costs

FeatureBoeiTidioCrispDrift
Monthly pricefrom $19€29€25$2,500+
AI messages included2,000Lyro add-onLimitedCustom
Per-conversation fee€0€0.50/Lyro chat€0€0
WhatsApp integrationIncluded€59+ extra€95/mo planAdd-on
Contact formsIncludedLimitedIncludedExtra cost
Total channels50+5-1010-155-10
Setup time5 minutes30+ minutes30+ minutesHours/days
Auto-train on websiteYesManualManualManual
EU servers (GDPR)Yes (Nuremberg)✗Yes (EU option)✗
Self-service DPAYes (free)Paid plans onlyPaid plans onlyEnterprise only
Uptime SLA99.5% (Scale plan)Enterprise onlyNo public SLAEnterprise only

Bottom line: Boei gives you AI chat + 50 channels + WhatsApp for from $19/month. Competitors charge €25-29/month for fewer features, then add fees for AI and WhatsApp. Drift targets enterprise at $2,500+/month.

Real Cost Comparison: 3,000 Conversations/Month

Let's compare what you'd actually pay to handle 3,000 customer conversations per month:

PlatformBase CostPer-ConversationWhatsAppTotal Monthly
Boeifrom $19€0Includedfrom $19
Tidio€29€1,500 (Lyro)€59+€1,588+
Crisp€25€0€95 plan€95+
Drift$2,500€0Add-on$2,500+

With per-conversation pricing, you could pay 100x more for the same volume. That's the difference between $19 and $1,500+ every month.

Understanding AI Chatbot Pricing Models

Per-Conversation Pricing

Platforms like Intercom charge $0.50-$2.00 per conversation. Seems affordable until you grow. 5,000 conversations = $2,500-$10,000/month. Your success becomes your biggest expense.

Per-Agent Pricing

LiveChat and Freshchat charge $15-$100 per agent seat. A 5-person team pays $250-500/month just for access, regardless of conversation volume.

Flat Monthly Rate

Boei charges one flat price for predictable costs. Handle 100 or 2,000 conversations for the same $19. No surprises, no scaling penalties.

Freemium Limits

Free tiers cap at 50-100 conversations and lack key features. Fine for testing, but you'll upgrade quickly once real customers arrive.

Lead Flow

Capture leads with structured question flows. Ask for name, email, phone, and company inside the chat conversation.

Choose Your AI Model

Pick from OpenAI, Anthropic, Google, or Mistral. Switch models anytime from your dashboard.

Exact Answers

Override AI responses for specific questions. Bulk-import Q&A pairs via Excel template.

Chatbot Pricing by Business Size

What you'll pay depends heavily on your team size and conversation volume. Here's what to expect:

Business TypeMonthly BudgetBest OptionsWhat You Get
Solopreneurs€0-30/monthBoei, Tidio Free, Crisp FreeBasic chatbot, limited conversations, essential channels
Small Teams (2-5)$19-100/monthBoei Starter, Tidio Starter, Crisp ProAI features, multiple channels, team inbox
Growing Companies€100-500/monthBoei Business, Tidio Growth, Intercom StarterAdvanced AI, integrations, analytics, priority support
Enterprise€500-5,000+/monthDrift, Intercom, SalesforceCustom AI, dedicated support, SLAs, compliance features

Most small businesses find the $19-100/month range offers the best value. You get AI-powered automation without enterprise complexity or pricing.

Chatbot Costs by Industry

Different industries have different requirements that affect chatbot pricing:

E-commerce & Retail

Online stores typically spend $19-200/month on chatbot software. Key needs include product recommendations, order tracking, and cart abandonment recovery. Platforms like Boei and Tidio work well. Gorgias is popular for Shopify stores but charges per ticket (€0.36-0.40 each).

SaaS & Technology

Software companies spend €50-500/month on average. They need integrations with help desks, knowledge bases, and CRMs. Intercom is popular but expensive ($74+/seat). Boei offers similar features at from $19/month.

Healthcare

Healthcare chatbots require HIPAA compliance, which limits options and increases costs. Expect to pay €200-1,000/month for compliant solutions. Many standard chatbots don't qualify.

Financial Services

Banks and fintech companies need enhanced security, encryption, and compliance features. Budget €500-3,000/month for enterprise solutions with proper certifications.

Local Services

Restaurants, salons, and service businesses need appointment booking and basic Q&A. $19-50/month covers most needs. Boei's flat pricing works well for seasonal businesses.

Real-World Pricing Scenarios

What businesses actually pay based on their needs

Solo Founder

Sarah runs a Shopify store with 500 visitors/month. She needs basic chat and WhatsApp.
  • ✓Volume: ~100 conversations/month
  • ✓With Boei: from $19/month total
  • ✓With Tidio: €29 + €59 WhatsApp = €88
  • ✓Savings with Boei: €888/year

Small Agency

A 3-person marketing agency manages 5 client websites. They need multi-site support.
  • ✓Volume: ~500 conversations/month
  • ✓With Boei: from $19/month (unlimited sites)
  • ✓With Crisp: €95/month per workspace
  • ✓Savings with Boei: €972/year

Growing SaaS

A software company with 8 support agents handles 3,000 conversations monthly.
  • ✓Volume: 3,000 conversations/month
  • ✓With Boei: €99/month (Business)
  • ✓With Intercom: €592/month + $2,970 AI
  • ✓Savings with Boei: €41,556/year

Custom Chatbot Development Costs

Building a chatbot from scratch instead of using a platform? Here's what custom development costs:

Rule-Based Chatbots

Simple decision-tree chatbots with predefined responses cost €5,000-30,000 to develop. They handle FAQs and basic routing but can't understand natural language.

AI-Powered Chatbots

Chatbots with NLP (natural language processing) and machine learning cost €30,000-150,000+ to build. Add another €10,000-50,000 for training and fine-tuning.

Ongoing Maintenance

  • Hosting and infrastructure: €500-2,000/month
  • AI API costs (OpenAI, Claude): €100-1,000/month based on usage
  • Updates and bug fixes: €1,000-5,000/month
  • Retraining and improvements: €2,000-10,000/quarter

Total Cost of Ownership

A custom AI chatbot typically costs €50,000-200,000 in year one and €20,000-60,000/year thereafter. Compare that to Boei at €168/year. Custom development only makes sense for very specific enterprise needs.

Total Cost of Ownership: What You'll Really Pay

The sticker price is just the beginning. Here's the true total cost of running a chatbot for one year:

Cost CategoryBoeiTidio + LyroIntercomCustom Build
Base subscription€168€348€888€0
AI/conversation fees€0€2,400+€6,000+€1,200+
WhatsApp add-on€0€708€1,188€500+
Setup/implementation€0€500€2,000+€50,000+
Training time1 hour5 hours20+ hours100+ hours
Year 1 Total€168€3,956+€10,076+€52,000+

Boei's all-inclusive pricing means no surprises. What you see is what you pay.

Hidden Costs to Watch For

What competitors don't tell you upfront

1

Overage Charges

Exceed your plan limit? Many platforms charge 2-3x their normal rate. A viral marketing campaign could trigger a $1,000+ surprise bill.
2

Integration Fees

WhatsApp, contact forms, and CRM integrations often cost extra. What looks like €39/month becomes €140+ when you add what you actually need.
3

Implementation Time

Complex platforms require 40-100 hours of setup and training. At €50/hour, that's €2,000-5,000 before you even launch.
4

Migration Costs

Switching platforms later costs €3,500-17,000 to export data, rebuild training, and reconnect integrations. Choose right the first time.

Calculate Your AI Chatbot ROI

1

Support Cost Savings

AI chatbots handle 70-80% of inquiries automatically. A team spending €5,000/month on support can reduce to €1,500-2,000. Annual savings: €36,000-42,000.
2

Lead Capture Value

Chatbots convert 3x more visitors than static forms. If you capture 50 extra leads/month worth €100 each, that's €5,000/month in additional pipeline.
3

24/7 Availability

40% of inquiries happen outside business hours. Without a chatbot, those visitors leave. With one, they become leads and customers.
4

Payback Period

At from $19/month, Boei pays for itself after saving just 30 minutes of support time. Most businesses see positive ROI within the first week.

What Customers Say About Our Pricing

Dr. Kirk Sanford

Dr. Kirk Sanford

CEO & Founder, Longevity Medical Institute

★★★★★

It's all upside — Boei dramatically improves responsiveness, patient conversion, and operational efficiency, and the ROI is easily justified.

Susan Jones

Susan Jones

Founder/CEO, WebMaxSEO

★★★★★

We initially installed Boei on our agency website to test its capabilities, and the results were so impressive that we've now implemented it across approximately 10 client sites. The AI chatbot not only learns from each website's unique content but also provides valuable data for our SEO strategies.

Koen Rens

Koen Rens

Owner, Luxe Kattenhotel

★★★★★

It's super easy for end users to contact us using Boei. It's clear and extremely user-friendly. With the drag and drop editor, I was ready in only a few minutes.

David K.

David K.

CEO Small-Business (50 or fewer emp.)

★★★★★

What do you like best about Boei? I'm giving 10 points. Why? This app is super easy. You can configure your chat widget in 5 minutes, add a JS script to your "header" in your theme and wooollaaa done. Nothing hard. We have been using Boei mainly for small corporate websites. It really solves our need to have a small chat widget which does not add up 150Kb and XXXXX JS scripts. It's really lightweight and it does not affect your website speed.

Seif Ahmed

Seif Ahmed

@seif588

★★★★★

I have been using Boei for over a year. It is very simple yet effective to implement it. Support is great - Ruben is always responsive and helpful. The product has also added new features which I have not yet needed but good to know Ruben is always working hard to add value to users of Boei. I am sure there are other similar solutions but for the price, support and features (and future updates), this is a great value.

Irfan

Irfan

@mak_web_media

★★★★★

I have been using BOEI for over a year and absolutely amazed with the growth and new features. I recommend BOEI to anyone who is looking to increase website engagement with multiple communication channels.

Peter C

Peter C

@peter_c1

★★★★★

Great founder Ruben , responds personally to emails, and always looking to improve Boei.

Andrew Lee

Andrew Lee

@fromlife89

★★★★★

It's a great tool especially for managing multiple websites and agencies.

Grzegorz G.

Grzegorz G.

★★★★★

I have a quick chat on each page, so it simplifies the way my clients can get in touch with me. It was very easy to implement and they continue to improve this software and are open to feedback. An easy way to add a communication widget to the website. I like best that it supports Messenger and Whatsaap, phone, email and live chat and it is easy to translate for multilingual pages. I can't think about real drowbacks. The [SENSITIVE CONTENT] reply all the support questions quickly and effectively, they are open to feedback. I had no issues at all with this software. Maybe if they could add some protection against spammers if you use the contact form and in some future add a chatbot, that would be fantastic.

Joshua G.

Joshua G.

★★★★★

I was looking for a chat app to easily communicate with my customers. I didn't want to install anything overly complex and I just wanted something that worked within minutes. After briefly using Boei, I knew it was right for me. It's super lightweight and easy to use, plus it has all the chat bots that you might need! Highly recommend to anyone looking for something simple. I wish there was a better UI or more design options.

Ronald D.

Ronald D.

Director Small-Business (50 or fewer emp.)

★★★★★

What do you like best about Boei? Simple, easy to use and implement with little technical support What do you dislike about Boei? Logo deisgns can be improved and some customization of logos of different widgets What problems is Boei solving and how is that benefiting you? On multiple sites, users require different feedback channels. This allows simple customization

Fahd T.

Fahd T.

Founder Small-Business (50 or fewer emp.)

★★★★★

What do you like best about Boei? The best part is the simplicity of the product and ease of use. What do you dislike about Boei? The weak part is the lack of depth for advanced users. What problems is Boei solving and how is that benefiting you? Helps capture visitors using different communication channels under one platform.

Vance W.

Vance W.

★★★★★

We have been using Boei for many clients over the past year and the impact on the page speed is negligible and helps convert website visitors to warm leads. Ease of deployment, lightweight code, and overall flexibility and functionality. The form component isn't exactly flexible and extensive enough for most uses so we often have to use another form solution.

Julien V.

Julien V.

Développeur d'e-commerce Small-Business (50 or fewer emp.)

★★★★★

What do you like best about Boei? Lightweight, opens instantly, lot of features (whatsapp, messenger, contact form, links) What do you dislike about Boei? Not including a built-in chat app, more design customizations could be good What problems is Boei solving and how is that benefiting you? Allowing website visitors to contact us through their preferred channel (whatsapp, phone call, etc)

Chandra Kusuma

Chandra Kusuma

★★★★★

The greatest chat widget for websites I have ever tried. It's quite light and not reduce the site loading speed. Quite easy to install on any type of sites/CMS platform. The features and integrations is continuously developed. The support Ruben and his team provide is the best. Easily number one pick.

Cristian Trappolini

Cristian Trappolini

★★★★★

I want to leave this review because I want to tell you 2 important things: one is that those who don't speak English well often find themselves having to live with Google Translate as their best friend, and the other is that BOEI is fantastic, simple and intuitive even for those who don't speak English well. I am really enthusiastic about the ease of use from the first time, which I rarely find in a similar app. Personally I recommend it to everyone!

Renaat Sioncke

Renaat Sioncke

★★★★★

Boei.helps is an easy-to-use app to connect a support/help icon to your website. I just set up four websites with different social media links, all in no time. Boei helps to customize and speed up my website building work-flow.

Fran Tully

Fran Tully

★★★★★

Very happy to give 5 Stars for this plugin. Over 70% of my business enquiries are coming from Smartphone users based on my Google Analytics. Boei allows those users to contact me on their preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. It's a pop up with a GIF that looks great on my site. And it gives the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now, and I am very happy to recommend. I would try the free version first so you are sure. Thanks Fran

Proinsias M.

Proinsias M.

★★★★★

It was very easy to configure and setup on my website. The only issue I had to deal with was to decide what channels not to include in the pop up on the website. I need to be clear what are the essential channels to include for each site that I design. Very happy to give Top Marks to this Plugin. Most of my business enquiries are coming from Smartphone users based on my Analytics. Boei allows those users in particular contact me on the preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. Its a pop up and also give the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now and I am very happy to recommend. I need to make sure I am not including channel options that are not relevant, so I need to be sure of my target audience to avoid clutter when the pop up is activated.

Gavin S.

Gavin S.

★★★★★

It makes it easier for website visitors to engage with me on the channel of their choice. Installing Boei was simple, took less than 5 minutes, and I was up and running. What I liked is that you can install it on Wordpress, HTML, and even on other page builders. You can use it with WhatsApp, Telegram, Live chat, Facebook messenger, or any combination of them at once so that visitors can pick the channel they're most comfortable with. None at the moment, everything is working as it should be.

Sara Hall

Sara Hall

★★★★★

How is this possible? I have been searching for a service like boei, without success for over a year. What magic is this? Isn't set up supposed to be supremely complicated, involving a coding degree, extensive technical knowledge and possibly a miracle? Boei just works. It works so well I was suspicious of it for nearly a whole week, sending endless texts and emails to myself in utter disbelief, when it failed to keel over! Set up is straight forward, easy and takes minutes. Seriously, I cannot recommend Boei enough.

Mike Foston

Mike Foston

★★★★★

Just about as easy as it gets. It uses all the ways you already have to connect to you, lets your customers choose how they want to connect, and doesn't give you another place to check for messages. Has plenty of configuration options, and support has been very responsive, and willing to listen to ideas to make improvements. Really pleased with how it looks on my sites as well. Bit of a bargain!

Lukáš H.

Lukáš H.

★★★★★

Ease of use and the number of possible integrations. Honestly I can't say there is anything I didn't like when using Boei.

Bikram K. S.

Bikram K. S.

★★★★★

Boei has been a time saver for me. I was looking for a way to integrate various social media chat options into my website so that my customers can contact me using the platform of their choice. I tried 3-4 other platforms but nothing came closer to the experience I finally got from Boei. Its WhatsApp and Google Map integration bought me over. I just wish it has support for Frase assistant and Gist assistant. Ease of use, and painless integration of various chat platforms. lacking integration with Frase and Gist and some of the labels are confusing.

Jay F.

Jay F.

★★★★★

I like that Boei is an AI that learns and continues improving by using our website's information to best answer user questions and guide them on our site. The ease of use is fantastic, requiring no coding or extensive setup work. I was able to have it running on our website in less than 30 minutes even with full customization. If I were to grade the setup ease on a scale of 1 to 10, I would give it an 11.

Ilias A.

Ilias A.

SEO Specialist

★★★★★

Boei is pretty straight-forward to setup. It is lightweight and converts website visitors into leads without over-effort. It simply works on autopilot, while you receive weekly reports on its performance with suggestions for improvement! After setting it up, I just have more leads. Simple.

Jon

Jon

★★★★★

I have followed the intuitive process to set this up on a number of my sites. It has always been easy and it has worked right out of the box. I like the fact that it is a simple widget that can be customized to any channels you wish to add.

Weboo.gr

Weboo.gr

★★★★★

Setting up Boei is a piece of cake. It's lightweight and does all the hard work for you — converting visitors into leads without too much effort. And, to top it off, you get weekly reports with recommendations on how to optimize performance! The support is direct and to the point, and its features are improving steadily.

Dieter Staudinger

Dieter Staudinger

★★★★★

Boei is the superglue that bonds together our communication with our leads and customers, in the channels they most value. Boei is simple to setup and easy to use. Our team loves Boei and we highly recommend you take a look how Boei can help up your communication game!

Jeremy Smith

Jeremy Smith

★★★★★

Boei is reliable, and brilliant at combining multiple tools together for taking care of prospects or customers. You can integrate tools you already use, plus add a few on their own. Great software.

Brendah Akoth

Brendah Akoth

★★★★★

Very great app! It does as it says and it's the most editable chat plugin compared to the others. A few days after installing it, I got inquiries and it opened my eyes to my audience. So it works and saves me time! Great automation partner!

Alexander Martenson

Alexander Martenson

★★★★★

I'm impressed with Boei. The application is simple and intuitive. Having this kind of availability for my prospects coming through my website is vital to my business.

Sheeny

Sheeny

★★★★★

Love this service. My customers can contact me with over a dozen different communication apps whatever they prefer so you never lose out on a customer that might be shy of say WhatsApp and use Viber instead.

Nuno

Nuno

★★★★★

Boei is a lightweight alternative to live chat plugins, talk to customers on their favorite channels. It has many integrations and you can use on WordPress, Shopify or any website using custom HTML. Not only Boei has good customer service but will also help yours.

Robert-Jan

Robert-Jan

CEO/Founder

★★★★★

Ruben has built an amazing and straightforward chat solution. Just let the client chose which option he wants to use! But it doesn't stop there. You can also add buttons that link to an external website, other pages on your website, integrate your chatbot, and so on. So simple, yet so powerful!

CyberCooker

CyberCooker

★★★★★

Nowadays, omnichannel offers us great advantages, but when we want to incorporate all the channels in our site we face a great dilemma: to include icons for each channel, generating visual saturation and confusion. It is here where Boei becomes a fantastic tool, since in a simple way it gives us the necessary order to provide our customers with a wide range of channels so that they can choose the one they feel most comfortable to communicate with us.

Eddine

Eddine

★★★★★

Boei is genuinely one of the most underrated tools on AppSumo. It's lightweight, super easy to install, and gives you so many options to connect with your website visitors. Whether it's WhatsApp, Messenger, email, or a simple contact form, Boei covers it all in one clean, customizable widget. What I love most is how versatile it is — it fits seamlessly with my site, doesn't slow things down, and caters to every visitor's preferred way of communication.

Jairo R.

Jairo R.

Account Executive

★★★★★

Excellent product and service. I can't complain about the level of support I've received. They are receptive to customer feedback and have a public roadmap.

Jaime M.

Jaime M.

Co-Founder

★★★★★

A simple and minimalistic tool with a lot of power! Displaying all of our contacts in a compact and easy to access way.

Stefan M.

Stefan M.

CEO

★★★★★

The integration of communication channels like WhatsApp, Facebook Messenger and Telegram as chat widgets on every page I like, the customizability and the very easy setup. Best Chat and Communication Widget I ever used.

Albert H.

Albert H.

Trainer

★★★★★

I used Replain before, but that is very complicated to manage. I searched for this solution for a long time and I really like it very much! Best solution for communication through your website!

Andres S.

Andres S.

Director

★★★★★

I use the tool on my website to get in touch with my visitors and without having to publish a form that could be abused by spammers. Communication is more fluent and direct as each user can choose their preferred channel to get in touch. Easy to use, many messaging options, customization, easy to implement on virtually any website, reports and analytics, fast to load.

Chatbot Pricing FAQs

How much does a chatbot cost?

Chatbot costs range from free to $5,000+/month. Free tiers typically offer 50-500 conversations. Small business plans cost $19-50/month with AI features. Mid-market solutions run €50-200/month. Enterprise platforms like Drift start at $2,500/month. The main cost factors are AI message volume, team seats, and channel integrations like WhatsApp.

How much does a custom chatbot cost to build?

Custom chatbot development costs €5,000-30,000 for rule-based bots and €30,000-150,000+ for AI-powered solutions. Add ongoing maintenance costs of €1,000-5,000/month. For most businesses, a SaaS platform like Boei (from $19/month) is far more cost-effective than custom development.

What's the cheapest AI chatbot?

Boei offers the most affordable AI chatbot at from $19/month with 2,000 AI messages included. Tidio's AI (Lyro) costs €29/month plus €0.50 per AI conversation. Crisp starts at €25/month with limited AI. Free AI chatbots exist but typically cap at 50-100 conversations.

Is a chatbot cheaper than hiring support staff?

Yes, significantly. A support agent costs €2,500-4,000/month in salary alone. AI chatbots handle 70-80% of inquiries automatically for $19-200/month. A single chatbot can replace 2-3 full-time agents for routine questions, saving €50,000-100,000/year.

What happens if I exceed my AI message limit?

This varies by platform. Some charge overage fees per message (€0.50-2.00 each). Others pause AI features until the next billing cycle. Boei notifies you when approaching limits and lets you upgrade without surprise charges.

Is WhatsApp included in chatbot pricing?

It depends on the platform. Tidio charges €59+/month extra for WhatsApp. Crisp includes it in their €95/month plan. Boei includes WhatsApp in all paid plans starting at from $19/month. Always check if messaging channels are included or add-ons.

Do chatbot platforms offer annual discounts?

Most do. Typical savings are 15-30% when paying annually. For example, Boei's from $19/month plan becomes €168/year (vs €252 monthly). Check each platform's pricing page for annual billing options.

What's the difference between per-seat and per-conversation pricing?

Per-seat pricing charges for each team member who uses the platform (€15-100/seat/month). Per-conversation pricing charges for each chat handled by AI (€0.50-2.00 each). Per-seat is predictable; per-conversation scales with usage and can get expensive quickly.

Are free chatbots worth using?

Free tiers are great for testing and low-volume use. Most limit you to 50-500 conversations, basic features, and display their branding. For serious business use, expect to upgrade within 1-2 months.

How many team members do I need for a chatbot?

Most small businesses need just 1-2 people to manage a chatbot. The AI handles routine questions automatically. You only need staff to review conversations, update training, and handle complex escalations. Boei doesn't charge per seat, so team size doesn't affect pricing.

Do I need a separate plan for each website?

This varies by platform. Crisp charges per workspace. Tidio allows multiple sites on higher plans. Boei includes unlimited websites on all plans. Check multi-site policies before committing.

What hidden costs should I watch for?

Common hidden costs include: AI message overage fees, WhatsApp/SMS add-ons, additional team seats, premium integrations, implementation fees, and training costs. Always calculate total cost of ownership, not just the base price.

How do I calculate chatbot ROI?

Calculate ROI by measuring: (1) support cost savings (hours saved × hourly rate), (2) additional leads captured, (3) reduced response time value, and (4) 24/7 availability benefits. Most businesses see positive ROI within 1-4 weeks with Boei's from $19/month pricing.

Should I choose per-conversation or flat-rate pricing?

Flat-rate pricing (like Boei's from $19/month) is better for growing businesses. You know exactly what you'll pay each month. Per-conversation pricing seems cheaper at first but costs explode as you scale. At 1,000 conversations, per-conversation fees can reach €500-2,000/month.

Can I choose which AI model powers the chatbot?

Yes. Boei supports OpenAI, Anthropic, Google, and Mistral models. You can switch models anytime from your dashboard settings. All models train on your website content automatically.

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