New customers have questions the moment they sign up. Boei's onboarding chatbot answers them instantly from your docs, walks them through setup steps, and triggers onboarding workflows automatically. No more support tickets from day-one users.
You spent money to acquire a new customer. They signed up. Now they are stuck on the first step of setup and nobody is online to help. They send a support ticket, wait hours for a reply, and lose momentum. Some never come back.
This is the onboarding drop-off problem. Support teams get flooded with the same basic questions: 'How do I get started?', 'Where do I find my API key?', 'How do I connect my domain?' Your team answers these questions ten times a day instead of working on complex issues.
An onboarding chatbot solves both problems at once. It sits on your website, app, or help center and guides every new customer through setup in real time. It learns from your documentation, knowledge base, and setup guides. When a customer asks a question, they get an accurate answer in seconds.
Boei goes further with agentic AI that takes real actions during onboarding. It can create accounts via webhooks, send welcome emails, and trigger onboarding sequences. When the AI spots questions it cannot answer, it flags them as content gaps so you can improve your docs. Learn more about Boei's AI chatbot.
Six features that turn new signups into active, happy users
Point Boei at your knowledge base, help articles, PDFs, or website pages. The AI learns your product and answers setup questions accurately. No manual scripting required.
Pre-set conversation starters like 'How do I get started?', 'Show me the setup guide', and 'Connect my account' so new customers get help in one click.
Collect company size, use case, and goals through structured conversation. Route each new customer to the right onboarding path based on their answers.
Agentic AI that takes action: create accounts, send welcome emails, enroll users in onboarding sequences, and update your CRM. All triggered from chat. <a href='/integrations/webhooks/'>See webhook integrations</a>.
Guide new customers on your website, WhatsApp, and email. Conversation history syncs across channels so users pick up where they left off.
When the AI cannot answer a question, it flags the gap. You see exactly which onboarding topics need better documentation. Fix gaps before they cause churn.
See how different businesses use AI to onboard new customers faster
Walk new users through account setup, feature activation, and first milestones. Answer technical questions from your docs so users reach value faster without waiting for support.
Collect intake information, explain your process, and set expectations for new clients. Automate welcome packets and kickoff scheduling so projects start on time.
Guide first-time buyers through account creation, loyalty programs, and order tracking. Reduce 'where is my order' tickets by answering shipping questions instantly.
Why automated onboarding wins on speed and consistency
| Manual Onboarding | AI Onboarding Chatbot | |
|---|---|---|
| First response time | Hours or next business day | Under 5 seconds |
| Availability | Business hours only | 24/7, weekends included |
| Consistency | Varies by agent | Same quality every time |
| Setup questions answered | One at a time | Unlimited in parallel |
| Languages supported | Limited by team | 95+ languages |
| Workflow triggers | Manual handoff | Automatic via webhooks |
| Content gap visibility | Anecdotal feedback | Automatic gap detection |
The AI onboarding assistant handles repetitive setup questions. Your support team focuses on complex issues and high-touch accounts that need personal attention.
Dr. Kirk Sanford
CEO & Founder, Longevity Medical Institute
Susan Jones
Founder/CEO, WebMaxSEO
Marcel Hogenhout
Managing Director, Orangebeard
Koen Rens
Owner, Luxe Kattenhotel
David K.
CEO Small-Business (50 or fewer emp.)
Seif Ahmed
@seif588
Neu
@siddharthaneu
Irfan
@mak_web_media
Peter C
@peter_c1
Andrew Lee
@fromlife89
Grzegorz G.
Joshua G.
Ronald D.
Director Small-Business (50 or fewer emp.)
Fahd T.
Founder Small-Business (50 or fewer emp.)
David S.
CEO/Founder Small-Business (50 or fewer emp.)
Vance W.
Julien V.
Développeur d'e-commerce Small-Business (50 or fewer emp.)
Grant
Hansie
Chandra Kusuma
Pepe
Arjun E.
José Manuel D.
Cristian Trappolini
Daniel Gyger
Nitesh Manav
Renaat Sioncke
Dr. Kirk Sanford
CEO & Founder, Longevity Medical Institute
Susan Jones
Founder/CEO, WebMaxSEO
Marcel Hogenhout
Managing Director, Orangebeard
Koen Rens
Owner, Luxe Kattenhotel
David K.
CEO Small-Business (50 or fewer emp.)
Fran Tully
Proinsias M.
Gavin S.
Sara Hall
Mike Foston
Lukáš H.
Bikram K. S.
Jay F.
Ilias A.
SEO Specialist
Jon
Weboo.gr
Roscoe Houston
Dieter Staudinger
Jeremy Smith
Brendah Akoth
Alexander Martenson
Sheeny
Nuno
Robert-Jan
CEO/Founder
CyberCooker
Eddine
Jairo R.
Account Executive
Jaime M.
Co-Founder
Stefan M.
CEO
Albert H.
Trainer
Andres S.
Director
Fran Tully
Proinsias M.
Gavin S.
Sara Hall
Point Boei at your help center, documentation pages, PDFs, or website URLs. The AI crawls and indexes everything automatically. When content changes, you can re-sync with one click. It only answers from your data and never makes things up.
Yes. Boei uses agentic AI with tool-calling and webhooks. The chatbot can create accounts in your system, send welcome emails, enroll users in onboarding sequences, and update records in your CRM or database. See webhook integrations.
When a new customer asks a question the AI cannot answer from your documentation, Boei flags it as a source gap. You see a list of unanswered topics in your dashboard. This tells you exactly which onboarding docs to create or improve.
Yes. Boei provides AI auto-reply on WhatsApp, email, and SMS using the same onboarding knowledge. A customer can start a conversation on your website and continue on WhatsApp without losing context.
Yes. Boei maintains conversation persistence across sessions. If a new customer starts onboarding on Monday and returns on Wednesday, the chatbot remembers their progress and context.
Use Lead Flow to define the fields you need: company size, use case, goals, technical setup. The chatbot collects this through natural conversation and routes the customer to the right onboarding path based on their answers.
Boei starts at $11/month (annual billing). The Growth plan at $49/month includes 3 chatbots, API access, webhook integrations, and 7,000 AI credits. All plans include a 7-day free trial with no credit card required. See full pricing.
Most teams go live in under 10 minutes. Add the widget to your site, point it at your documentation, configure your quick prompts, and start guiding new customers. Browse onboarding templates.
Explore more ways Boei helps you onboard and support customers
Full AI chatbot platform overview
Manage support conversations
Plans starting at $11/month
Pre-built chatbot templates
Join 17,000+ businesses using Boei to guide new customers from signup to success. Setup takes 5 minutes.