Website Chat Alerts Land in Your Teams Channel Instantly

Your company runs on Microsoft Teams. Now every important website conversation shows up there too. Lead alerts, AI escalations, and chat summaries delivered as rich adaptive cards.

Rich adaptive card alerts

Real-time notifications

Built for enterprise teams

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Keep Your Team in the Loop Without Switching Tools

Companies that use Microsoft Teams have already decided where work happens. Email threads get lost, separate dashboards get ignored, but Teams messages get read. If your website leads are not showing up in Teams, your team is reacting slower than they should be.

Boei connects to Microsoft Teams through incoming webhooks, posting formatted adaptive cards to your channels whenever something important happens on your website. A new lead submits a contact form? Your sales channel gets a card with the visitor's details, their question, and the page they were browsing. The AI chatbot escalates to a human? The support channel gets the full conversation history so whoever picks it up has complete context.

Unlike basic email notifications that get buried in inboxes, Teams alerts are visible, actionable, and reach the right people immediately. You can route different types of events to different channels, so your sales team sees leads and your support team sees escalations. No noise, no missed opportunities.

From Website Visitor to Teams Alert

Three steps to close the loop between your website and your team

Visitor Interacts on Your Website

A visitor uses your Boei widget to chat, fill out a form, or ask your AI chatbot a question. Any channel, any page.

Boei Sends an Adaptive Card to Teams

Based on your configuration, Boei posts a rich adaptive card to your Teams channel. It includes the visitor's name, email, message, and relevant context.

Your Team Takes Action

The right person sees the alert in Teams and follows up. They have all the context they need without switching to another tool or dashboard.

How Teams Use Boei + Microsoft Teams

Lead Notifications via Adaptive Cards

New website leads arrive as rich adaptive cards in your Teams channel. Each card shows the visitor's name, email, company, message, and the page they were on. Formatted and easy to scan.

Escalation Alerts With Full Context

When the AI chatbot cannot resolve a question or the visitor asks for a human, Teams gets an alert with the entire conversation transcript. Your team picks up without asking the visitor to repeat themselves.

Team Routing by Topic

Sales questions go to the sales channel. Technical issues go to the engineering channel. Billing questions go to finance. Boei routes alerts to the right Teams channel based on the conversation topic.

Conversation Summaries

Get end-of-day or weekly summaries of website chat activity posted to a Teams channel. Total conversations, leads captured, common questions, and AI resolution rates at a glance.

Frequently Asked Questions

How do I connect Boei to Microsoft Teams?

You create an incoming webhook connector in your Teams channel, which gives you a URL. Add that URL to Boei's webhook settings. That is it. No Teams app to install, no admin approval needed for most setups.

What are adaptive cards?

Adaptive cards are formatted message cards in Microsoft Teams. Instead of plain text, Boei sends structured cards with sections for the visitor's name, email, message, and other details. They are easy to scan and look professional.

Can I route alerts to different Teams channels?

Yes. You create a separate webhook for each Teams channel and configure Boei to send different event types to different webhooks. Sales leads to one channel, support escalations to another.

Does this work with Teams in Microsoft 365 Government or Education?

Yes, as long as your Teams instance supports incoming webhook connectors. This works with Microsoft 365 Business, Enterprise, Education, and most Government plans.

Which Boei plan supports Teams notifications?

Webhook integrations require the Growth plan at $49/month (annual billing). This gives you 3 chatbots, 7,000 AI credits, and the API access needed for Teams webhook notifications.

Can I respond to the visitor from Teams?

The Teams notification shows you the conversation details. To respond directly to the visitor, you can click through to Boei's dashboard or reply via the email or WhatsApp channel the visitor used. Direct reply from Teams is not currently supported.