AI Chatbot for Logistics That Answers "Where Is My Order?" 24/7

A customer asks where their parcel is at 11pm on a Saturday. Boei's AI looks up the tracking number, gives the current status and estimated delivery window, offers to reschedule if the driver missed them, and opens a damaged-package intake if the box arrived crushed. Handles the repetitive shipment-tracking load across your website, WhatsApp, email, and SMS so your support team is not answering the same three questions two hundred times a day.
✓Order status + delivery ETA lookups✓WhatsApp + SMS AI replies for parcel updates✓EU-hosted, GDPR compliant, free DPA

Enterprise? Schedule a demo →

from 159 reviews

Trusted by 17,000+ Businesses Worldwide

17,000+

Businesses use Boei

$19

Per month (Starter annual)

5 min

Setup time

95+

Languages supported

"Where Is My Order?" Is the Number-One Support Ticket

Three Logistics Support Tasks Boei Handles Every Day

Order status, delivery reschedules, damaged-package intake.

Order Status + Delivery ETA Lookups

Customer sends a tracking number or order reference. The AI queries your WMS, carrier API, or Shopify/WooCommerce order feed via webhook and returns the current status, last scan location, and estimated delivery window. No copy-paste from the agent side.
  • ✓Tracking number + order reference lookup
  • ✓Last scan and expected delivery window
  • ✓Carrier API or WMS webhook integration
  • ✓Deflects 60-80% of tier-1 tracking tickets

Missed-Delivery Rescheduling

Driver left a card. Customer asks for redelivery. The AI collects the tracking number, preferred date, and address confirmation, then submits a reschedule request via the carrier's redelivery workflow or notifies your ops team with structured details.
  • ✓Reschedule intake with structured fields
  • ✓Address confirmation + safe-place instructions
  • ✓Neighbour / pickup-point option capture
  • ✓Ops-team escalation with full context

Damaged-Package Intake

Customer reports a damaged parcel. The AI collects order number, damage description, photo uploads, and preferred resolution (refund, replacement, partial credit). The claim lands in your ops inbox with everything the claims agent needs to decide.
  • ✓Photo + description capture in chat
  • ✓Order number and value auto-attached
  • ✓Preferred-resolution question upfront
  • ✓Structured claim summary to ops

What the AI Actually Does for a Logistics Operation

Real workflows, not a widget with canned replies.

Integrates With Your Order and Shipment Systems

Connects to ShipStation, Shopify order feed, WooCommerce, Magento, or any WMS with a webhook or API. The agentic AI looks up the order or tracking record in real time and returns status without human copy-paste.

Multilingual for Cross-Border Shipments

Answers in 95+ languages automatically. Critical for international parcels, EU cross-border ecommerce, and any operation with customers outside your primary support language. No hiring bilingual agents for edge markets.

WhatsApp + SMS AI Replies

Delivery updates are a WhatsApp and SMS conversation, not a website chat. Boei runs the same AI on WhatsApp, SMS, and email so customers get status updates on whichever channel they use, all landing in one shared inbox.

Proactive Reply on Delivery Events

When your carrier fires a webhook (out for delivery, delivered, exception), Boei can send a message to the customer on their chosen channel. Reduces inbound "where is it" questions before they arrive.

Human Escalation with Full Context

Lost shipments, severe delays, high-value damaged goods, customs holds, and refund escalations route to your ops team with the full conversation and tracking record attached. Nobody makes the customer re-type the order number.

Delivery Reminders + Confirmation

24-hour advance delivery reminders across email, SMS, and WhatsApp. Post-delivery confirmation with a review or damage-report link. Reduces failed deliveries and captures issues before they become chargebacks.

EU-Hosted, GDPR Compliant

Data lives on servers in Nuremberg. Free DPA on every plan. Cookieless mode available. For EU logistics operations and cross-border ecommerce hitting EU customers, Boei fits standard GDPR obligations.

24/7 Coverage Without Night Shift

Delivery questions arrive at every hour, including the ones your support team is not staffed for. Boei handles the routine lookups overnight and only pages a human when the AI is not confident.

Boei vs Ecommerce Shipping-Support Alternatives

Flat pricing, no per-conversation fees, works with the systems you already run.

FeatureBoei ($19/mo)Zendesk + shipping appIn-house support onlyCarrier portal
AI chatbot on your storefront + support siteYesAdd-on required✗✗
Order status lookup via API/webhookYesYes (with paid app)ManualCarrier-scope only
WhatsApp + SMS AI repliesYesAdd-on requiredManual only✗
Multilingual (95+ languages)YesExtra licensingOnly bilingual staffLimited
Reschedule + damaged-package intake flowsYesCustom buildManualLimited
Proactive delivery event messagingYesPaid add-on✗Basic tracking emails
Setup time5-15 minDays to weeksN/AVendor-dependent
Monthly priceFrom $19 flat$50-$200+/agent + appsFull salary costIncluded with carrier

Bottom line: Zendesk-plus-app stacks price per agent and add-on module, so a small 3PL support team spends $200-500/mo before touching AI. Carrier tracking portals only cover their own scans and cannot answer WISMO across a multi-carrier operation. Boei is a $19/mo flat-rate AI that sits on your storefront and support site and looks up orders across whichever systems you actually run.

What Ops and Support Leads Say About Boei

Dr. Kirk Sanford

Dr. Kirk Sanford

CEO & Founder, Longevity Medical Institute

★★★★★

It's all upside — Boei dramatically improves responsiveness, patient conversion, and operational efficiency, and the ROI is easily justified.

Susan Jones

Susan Jones

Founder/CEO, WebMaxSEO

★★★★★

We initially installed Boei on our agency website to test its capabilities, and the results were so impressive that we've now implemented it across approximately 10 client sites. The AI chatbot not only learns from each website's unique content but also provides valuable data for our SEO strategies.

Koen Rens

Koen Rens

Owner, Luxe Kattenhotel

★★★★★

It's super easy for end users to contact us using Boei. It's clear and extremely user-friendly. With the drag and drop editor, I was ready in only a few minutes.

David K.

David K.

CEO Small-Business (50 or fewer emp.)

★★★★★

What do you like best about Boei? I'm giving 10 points. Why? This app is super easy. You can configure your chat widget in 5 minutes, add a JS script to your "header" in your theme and wooollaaa done. Nothing hard. We have been using Boei mainly for small corporate websites. It really solves our need to have a small chat widget which does not add up 150Kb and XXXXX JS scripts. It's really lightweight and it does not affect your website speed.

Seif Ahmed

Seif Ahmed

@seif588

★★★★★

I have been using Boei for over a year. It is very simple yet effective to implement it. Support is great - Ruben is always responsive and helpful. The product has also added new features which I have not yet needed but good to know Ruben is always working hard to add value to users of Boei. I am sure there are other similar solutions but for the price, support and features (and future updates), this is a great value.

Irfan

Irfan

@mak_web_media

★★★★★

I have been using BOEI for over a year and absolutely amazed with the growth and new features. I recommend BOEI to anyone who is looking to increase website engagement with multiple communication channels.

Peter C

Peter C

@peter_c1

★★★★★

Great founder Ruben , responds personally to emails, and always looking to improve Boei.

Andrew Lee

Andrew Lee

@fromlife89

★★★★★

It's a great tool especially for managing multiple websites and agencies.

Grzegorz G.

Grzegorz G.

★★★★★

I have a quick chat on each page, so it simplifies the way my clients can get in touch with me. It was very easy to implement and they continue to improve this software and are open to feedback. An easy way to add a communication widget to the website. I like best that it supports Messenger and Whatsaap, phone, email and live chat and it is easy to translate for multilingual pages. I can't think about real drowbacks. The [SENSITIVE CONTENT] reply all the support questions quickly and effectively, they are open to feedback. I had no issues at all with this software. Maybe if they could add some protection against spammers if you use the contact form and in some future add a chatbot, that would be fantastic.

Joshua G.

Joshua G.

★★★★★

I was looking for a chat app to easily communicate with my customers. I didn't want to install anything overly complex and I just wanted something that worked within minutes. After briefly using Boei, I knew it was right for me. It's super lightweight and easy to use, plus it has all the chat bots that you might need! Highly recommend to anyone looking for something simple. I wish there was a better UI or more design options.

Ronald D.

Ronald D.

Director Small-Business (50 or fewer emp.)

★★★★★

What do you like best about Boei? Simple, easy to use and implement with little technical support What do you dislike about Boei? Logo deisgns can be improved and some customization of logos of different widgets What problems is Boei solving and how is that benefiting you? On multiple sites, users require different feedback channels. This allows simple customization

Fahd T.

Fahd T.

Founder Small-Business (50 or fewer emp.)

★★★★★

What do you like best about Boei? The best part is the simplicity of the product and ease of use. What do you dislike about Boei? The weak part is the lack of depth for advanced users. What problems is Boei solving and how is that benefiting you? Helps capture visitors using different communication channels under one platform.

Vance W.

Vance W.

★★★★★

We have been using Boei for many clients over the past year and the impact on the page speed is negligible and helps convert website visitors to warm leads. Ease of deployment, lightweight code, and overall flexibility and functionality. The form component isn't exactly flexible and extensive enough for most uses so we often have to use another form solution.

Julien V.

Julien V.

Développeur d'e-commerce Small-Business (50 or fewer emp.)

★★★★★

What do you like best about Boei? Lightweight, opens instantly, lot of features (whatsapp, messenger, contact form, links) What do you dislike about Boei? Not including a built-in chat app, more design customizations could be good What problems is Boei solving and how is that benefiting you? Allowing website visitors to contact us through their preferred channel (whatsapp, phone call, etc)

Chandra Kusuma

Chandra Kusuma

★★★★★

The greatest chat widget for websites I have ever tried. It's quite light and not reduce the site loading speed. Quite easy to install on any type of sites/CMS platform. The features and integrations is continuously developed. The support Ruben and his team provide is the best. Easily number one pick.

Cristian Trappolini

Cristian Trappolini

★★★★★

I want to leave this review because I want to tell you 2 important things: one is that those who don't speak English well often find themselves having to live with Google Translate as their best friend, and the other is that BOEI is fantastic, simple and intuitive even for those who don't speak English well. I am really enthusiastic about the ease of use from the first time, which I rarely find in a similar app. Personally I recommend it to everyone!

Renaat Sioncke

Renaat Sioncke

★★★★★

Boei.helps is an easy-to-use app to connect a support/help icon to your website. I just set up four websites with different social media links, all in no time. Boei helps to customize and speed up my website building work-flow.

Fran Tully

Fran Tully

★★★★★

Very happy to give 5 Stars for this plugin. Over 70% of my business enquiries are coming from Smartphone users based on my Google Analytics. Boei allows those users to contact me on their preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. It's a pop up with a GIF that looks great on my site. And it gives the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now, and I am very happy to recommend. I would try the free version first so you are sure. Thanks Fran

Proinsias M.

Proinsias M.

★★★★★

It was very easy to configure and setup on my website. The only issue I had to deal with was to decide what channels not to include in the pop up on the website. I need to be clear what are the essential channels to include for each site that I design. Very happy to give Top Marks to this Plugin. Most of my business enquiries are coming from Smartphone users based on my Analytics. Boei allows those users in particular contact me on the preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. Its a pop up and also give the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now and I am very happy to recommend. I need to make sure I am not including channel options that are not relevant, so I need to be sure of my target audience to avoid clutter when the pop up is activated.

Gavin S.

Gavin S.

★★★★★

It makes it easier for website visitors to engage with me on the channel of their choice. Installing Boei was simple, took less than 5 minutes, and I was up and running. What I liked is that you can install it on Wordpress, HTML, and even on other page builders. You can use it with WhatsApp, Telegram, Live chat, Facebook messenger, or any combination of them at once so that visitors can pick the channel they're most comfortable with. None at the moment, everything is working as it should be.

Sara Hall

Sara Hall

★★★★★

How is this possible? I have been searching for a service like boei, without success for over a year. What magic is this? Isn't set up supposed to be supremely complicated, involving a coding degree, extensive technical knowledge and possibly a miracle? Boei just works. It works so well I was suspicious of it for nearly a whole week, sending endless texts and emails to myself in utter disbelief, when it failed to keel over! Set up is straight forward, easy and takes minutes. Seriously, I cannot recommend Boei enough.

Mike Foston

Mike Foston

★★★★★

Just about as easy as it gets. It uses all the ways you already have to connect to you, lets your customers choose how they want to connect, and doesn't give you another place to check for messages. Has plenty of configuration options, and support has been very responsive, and willing to listen to ideas to make improvements. Really pleased with how it looks on my sites as well. Bit of a bargain!

Lukáš H.

Lukáš H.

★★★★★

Ease of use and the number of possible integrations. Honestly I can't say there is anything I didn't like when using Boei.

Bikram K. S.

Bikram K. S.

★★★★★

Boei has been a time saver for me. I was looking for a way to integrate various social media chat options into my website so that my customers can contact me using the platform of their choice. I tried 3-4 other platforms but nothing came closer to the experience I finally got from Boei. Its WhatsApp and Google Map integration bought me over. I just wish it has support for Frase assistant and Gist assistant. Ease of use, and painless integration of various chat platforms. lacking integration with Frase and Gist and some of the labels are confusing.

Jay F.

Jay F.

★★★★★

I like that Boei is an AI that learns and continues improving by using our website's information to best answer user questions and guide them on our site. The ease of use is fantastic, requiring no coding or extensive setup work. I was able to have it running on our website in less than 30 minutes even with full customization. If I were to grade the setup ease on a scale of 1 to 10, I would give it an 11.

Ilias A.

Ilias A.

SEO Specialist

★★★★★

Boei is pretty straight-forward to setup. It is lightweight and converts website visitors into leads without over-effort. It simply works on autopilot, while you receive weekly reports on its performance with suggestions for improvement! After setting it up, I just have more leads. Simple.

Jon

Jon

★★★★★

I have followed the intuitive process to set this up on a number of my sites. It has always been easy and it has worked right out of the box. I like the fact that it is a simple widget that can be customized to any channels you wish to add.

Weboo.gr

Weboo.gr

★★★★★

Setting up Boei is a piece of cake. It's lightweight and does all the hard work for you — converting visitors into leads without too much effort. And, to top it off, you get weekly reports with recommendations on how to optimize performance! The support is direct and to the point, and its features are improving steadily.

Dieter Staudinger

Dieter Staudinger

★★★★★

Boei is the superglue that bonds together our communication with our leads and customers, in the channels they most value. Boei is simple to setup and easy to use. Our team loves Boei and we highly recommend you take a look how Boei can help up your communication game!

Jeremy Smith

Jeremy Smith

★★★★★

Boei is reliable, and brilliant at combining multiple tools together for taking care of prospects or customers. You can integrate tools you already use, plus add a few on their own. Great software.

Brendah Akoth

Brendah Akoth

★★★★★

Very great app! It does as it says and it's the most editable chat plugin compared to the others. A few days after installing it, I got inquiries and it opened my eyes to my audience. So it works and saves me time! Great automation partner!

Alexander Martenson

Alexander Martenson

★★★★★

I'm impressed with Boei. The application is simple and intuitive. Having this kind of availability for my prospects coming through my website is vital to my business.

Sheeny

Sheeny

★★★★★

Love this service. My customers can contact me with over a dozen different communication apps whatever they prefer so you never lose out on a customer that might be shy of say WhatsApp and use Viber instead.

Nuno

Nuno

★★★★★

Boei is a lightweight alternative to live chat plugins, talk to customers on their favorite channels. It has many integrations and you can use on WordPress, Shopify or any website using custom HTML. Not only Boei has good customer service but will also help yours.

Robert-Jan

Robert-Jan

CEO/Founder

★★★★★

Ruben has built an amazing and straightforward chat solution. Just let the client chose which option he wants to use! But it doesn't stop there. You can also add buttons that link to an external website, other pages on your website, integrate your chatbot, and so on. So simple, yet so powerful!

CyberCooker

CyberCooker

★★★★★

Nowadays, omnichannel offers us great advantages, but when we want to incorporate all the channels in our site we face a great dilemma: to include icons for each channel, generating visual saturation and confusion. It is here where Boei becomes a fantastic tool, since in a simple way it gives us the necessary order to provide our customers with a wide range of channels so that they can choose the one they feel most comfortable to communicate with us.

Eddine

Eddine

★★★★★

Boei is genuinely one of the most underrated tools on AppSumo. It's lightweight, super easy to install, and gives you so many options to connect with your website visitors. Whether it's WhatsApp, Messenger, email, or a simple contact form, Boei covers it all in one clean, customizable widget. What I love most is how versatile it is — it fits seamlessly with my site, doesn't slow things down, and caters to every visitor's preferred way of communication.

Jairo R.

Jairo R.

Account Executive

★★★★★

Excellent product and service. I can't complain about the level of support I've received. They are receptive to customer feedback and have a public roadmap.

Jaime M.

Jaime M.

Co-Founder

★★★★★

A simple and minimalistic tool with a lot of power! Displaying all of our contacts in a compact and easy to access way.

Stefan M.

Stefan M.

CEO

★★★★★

The integration of communication channels like WhatsApp, Facebook Messenger and Telegram as chat widgets on every page I like, the customizability and the very easy setup. Best Chat and Communication Widget I ever used.

Albert H.

Albert H.

Trainer

★★★★★

I used Replain before, but that is very complicated to manage. I searched for this solution for a long time and I really like it very much! Best solution for communication through your website!

Andres S.

Andres S.

Director

★★★★★

I use the tool on my website to get in touch with my visitors and without having to publish a form that could be abused by spammers. Communication is more fluent and direct as each user can choose their preferred channel to get in touch. Easy to use, many messaging options, customization, easy to implement on virtually any website, reports and analytics, fast to load.

Logistics Chatbot FAQ

Which shipping and order systems does Boei integrate with?

Any system with a webhook or API. Common ecommerce integrations include Shopify order feed, WooCommerce, Magento, and BigCommerce. On the shipping side, Boei works with ShipStation, Shippo, and any carrier API that returns tracking data (UPS, FedEx, DHL, USPS, Royal Mail, DPD, PostNL, Bpost, and dozens of regional carriers). If your WMS or TMS has a webhook, Boei can query it.

Can it actually answer "where is my order?" from a tracking number?

Yes. The customer sends the tracking number or order reference in chat, on WhatsApp, or by email. The AI queries your order feed or carrier API via webhook and returns the current status, last scan location, and expected delivery window. If the tracking record shows an exception (delayed, address issue, customs hold), the AI escalates to your ops team with the record attached.

Does it support WhatsApp and SMS for delivery updates?

Yes. Delivery updates are a WhatsApp and SMS conversation in most markets, not a website chat. Boei runs the same AI on WhatsApp and SMS, so a customer can text a tracking number and get the status back in the same thread. Every conversation lands in one shared inbox for your ops or support team.

Can the chatbot reschedule a missed delivery?

The AI collects the tracking number, preferred redelivery date, address confirmation, and safe-place instructions, then either submits the reschedule via the carrier's redelivery workflow (if the API supports it) or notifies your ops team with the structured intake so they can action it in one click. The chatbot never confirms a redelivery slot the carrier has not accepted.

How does the damaged-package intake work?

Customer reports damage in chat, WhatsApp, or email. The AI collects the order number, damage description, photo uploads, and preferred resolution (refund, replacement, partial credit). The claim lands in your ops inbox as a structured summary so the claims agent has everything they need to decide without a follow-up email round trip.

Is Boei multilingual for cross-border shipments?

Yes. 95+ languages, auto-detected from the customer's message. For cross-border ecommerce and international 3PL operations, this means customers get parcel status in their own language without hiring bilingual support agents for every market you ship into.

How does it handle proactive updates on delivery events?

When your carrier fires a webhook (out for delivery, delivered, exception), Boei can send a message to the customer on their chosen channel: email, SMS, WhatsApp, or web push if they are on your site. Reduces inbound "where is my order" volume by getting ahead of the question.

How much does Boei cost for a logistics or 3PL operation?

Boei starts at $19/mo (Starter annual). Growth at $49/mo adds 3 domains, 3 chatbots, API access, and deal pipeline. Business at $129/mo gives 10 domains, 10 chatbots, and white-label (useful for 3PLs running branded portals for multiple ecommerce clients). Scale at $229/mo adds custom DPA and 99.5% uptime SLA. No per-conversation fees. See pricing.

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Stop Answering "Where Is My Order?" Two Hundred Times a Day

Your AI support agent looks up shipments, gives delivery ETAs, reschedules missed drops, and files damage claims across web, WhatsApp, email, and SMS. Your team focuses on the shipments that actually need attention.

Enterprise? Schedule a demo →

✓ 5-minute setup • ✓ No credit card required • ✓ GDPR compliant, EU-hosted, free DPA • ✓ From $19/mo (Starter annual)