AI Chatbot for Healthcare Clinics That Books Patients 24/7

A patient lands on your clinic website Sunday night looking for a next-week appointment. Boei's AI checks your schedule, offers three open slots, collects their name, insurance, and reason for visit, and emails your intake coordinator so Monday starts with a confirmed booking, not voicemail. Handles routine questions about insurance, costs, hours, and prep instructions across your website, WhatsApp, email, and SMS.

Appointment booking + patient intake 24/7
EU-hosted, GDPR compliant, free DPA
AI replies on web, WhatsApp, email, SMS
Andrew Lee David S. Vance W. Grant Nitesh Manav
from 159 reviews

Trusted by 17,000+ Businesses Worldwide

17,000+

Businesses use Boei

$19

Per month (Starter annual)

5 min

Setup time

95+

Languages supported

Your Front Desk Cannot Answer Every Call

Three Front-Desk Tasks Boei Handles Every Day

Book appointments, deflect routine questions, capture intake before the visit.

Appointment Booking + Intake

Patient asks for the next available slot. The AI checks your schedule via webhook, offers three options, collects name, DOB, insurance provider, and reason for visit, then emails the confirmation with pre-visit intake form link and directions.

  • Real-time schedule check via API or webhook
  • New-patient intake questions during booking
  • Insurance provider capture
  • Automatic confirmation + reminder emails

Insurance & Cost FAQ Deflection

"Do you take Aetna?" "How much is a hygiene visit?" "Are you in-network for BUPA?" The AI answers from your accepted-insurance list and price sheet, hands off plan-specific verification to your billing team with the patient's info attached.

  • Accepted-insurance lookup
  • Standard-fee price catalog
  • In-network verification handoff
  • Deflects 60-80% of tier-1 admin questions

Symptom Pre-Triage with Disclaimer

Patient describes a concern. The AI collects structured information (onset, severity, medications), gives a clear "this is not medical advice" disclaimer, and routes urgent presentations to your on-call number or a same-day slot request in your inbox. No autonomous clinical decisions, ever.

  • Structured symptom capture
  • Escalation rules for red-flag keywords
  • Explicit non-advice disclaimer language
  • Same-day slot request routing

What the AI Actually Does for a Clinic

Real workflows, not a widget with canned replies.

Schedule Lookup Across Practice Systems

Connects to Cliniko, Doctolib, Jane App, Acuity, Google Calendar, or any scheduling system with a webhook or API. The agentic AI pulls availability in real time and offers slots per practitioner, room, or service type.

Pre-Visit Intake Forms

After booking, the AI emails a link to your intake form so new patients arrive prepared. Reduces waiting-room paperwork time and lets clinicians see relevant history before the visit. Works with your existing form tool (Jotform, Typeform, Google Forms, or your PMS's built-in intake).

Prescription Refill Request Capture

Patient asks for a refill. The AI collects medication name, dosage, prescribing clinician, and preferred pharmacy, and routes the request to the appropriate practitioner for review. No autonomous prescription authorisation; the doctor is always the decision-maker.

Multilingual Patient Support

Answers in 95+ languages automatically. Critical for urban practices, cross-border clinics in EU countries, and any clinic serving a multilingual population without hiring bilingual reception staff.

Automated Reminders & Recall

24-hour appointment reminders across email, SMS, and WhatsApp. Six-month recall messages for overdue check-ups. Multi-channel reminders typically cut healthcare no-show rates by 30-50% versus none, per industry benchmarks.

Every Channel, One Inbox

Patients contact you on the channel that suits them: web chat, WhatsApp, email, or SMS. AI replies on all four. Every conversation lands in one shared inbox for your reception team.

EU-Hosted, GDPR Compliant

Data lives on servers in Amsterdam. Free DPA on every plan. Cookieless mode available. Configurable data retention. For EU clinics, Boei fits standard practice-level GDPR obligations.

Human Escalation With Full Context

The AI knows when to stop talking. Complex clinical questions, complaints, billing disputes, and emergency triage route to your reception team with the full conversation attached so nobody makes the patient repeat themselves.

Compliance: What We Do and Do Not Claim

Boei vs Healthcare Booking Platforms

Flat pricing, no per-appointment fees, works with the systems you already run.

Feature Boei ($19/mo) Zocdoc (per-booking fee) Doctolib (custom pricing) Manual phone/email
AI chatbot on your clinic site ✓ Yes ✗ Limited
24/7 automated booking ✓ Yes Yes (marketplace) ✓ Yes
Insurance & cost FAQ deflection ✓ Yes ✗ Limited ✗ Limited Manual
WhatsApp + SMS + email AI replies ✓ Yes SMS only Manual
Multilingual (95+ languages) ✓ Yes ✗ Limited EU languages Only bilingual staff
Symptom pre-triage with disclaimer ✓ Yes Phone triage only
EU-hosted / GDPR compliant Yes (Amsterdam, free DPA) US-focused Yes (France/Germany) N/A
No per-booking / per-patient fee Yes ($19 flat) $50-100+ per new patient Contact for quote N/A

Bottom line: Marketplace platforms like Zocdoc charge $50-$100+ per new patient acquired. Doctolib is strong in EU markets but priced for medium-to-large practices. Boei is a $19/mo flat-rate AI receptionist that sits on your own clinic website and integrates with the practice management system you already use.

What Practice Owners Say About Boei

Healthcare Chatbot FAQ

Is Boei HIPAA compliant?

Boei is not currently HIPAA-certified and does not sign a BAA at standard tiers. For non-clinical scheduling (booking, hours, cost, prep instructions, insurance FAQ) the chatbot does not need to touch PHI. US-based clinics that require a signed BAA for chatbot-mediated PHI should contact us before onboarding to discuss the Scale plan and current compliance roadmap. For EU clinics, Boei is fully GDPR compliant with EU-hosted servers (Hetzner, Nuremberg) and a free DPA on every plan. Full detail is on the compliance hub.

Which practice management systems does Boei connect to?

Any system with a webhook or API. Common integrations include Cliniko, Doctolib, Jane App, Acuity Scheduling, Google Calendar, and Microsoft 365. For legacy PMS platforms without an API, the AI collects the patient's requested slot and details, then notifies your front desk to confirm in the PMS.

Can the chatbot handle insurance and cost questions?

Yes. You upload your accepted-insurance list and standard-fee price sheet. The AI chatbot answers coverage and cost questions from that content and includes source links. For plan-specific verification (deductible met, remaining benefit), the AI collects the patient's plan details and hands the case off to your billing team via the shared inbox.

Does the chatbot give medical advice?

No. Symptom-related flows always include an explicit "this is not medical advice" disclaimer and route to a human clinician or a same-day slot request. The AI can collect structured symptom information (onset, severity, medications) so the clinician sees the picture before the appointment, but it does not diagnose, prescribe, or triage clinically.

How does it handle prescription refill requests?

The AI collects medication name, dosage, prescribing clinician, and preferred pharmacy, then routes the request to the appropriate clinician for review. The chatbot never authorises a refill autonomously; the doctor is always the decision-maker. This turns 20-40 refill phone calls per day into structured inbox items your team can batch.

How does Boei reduce no-shows?

After every booking, Boei sends confirmation and reminder messages across email, SMS, and WhatsApp. Multi-channel reminders 24 hours before the appointment typically cut healthcare no-show rates by 30-50% versus none, per industry benchmarks. Recall messages for overdue check-ups (6-month dental, annual physical, follow-up visits) run automatically from your deal pipeline.

What languages does Boei support?

95+ languages, automatically. The AI detects the patient's language and responds in it. Critical for urban clinics, cross-border EU practices, and any clinic serving a multilingual population without hiring bilingual reception staff.

How long does setup take for a clinic?

About 15-30 minutes. Add one script to your website (or the WordPress plugin), upload your accepted-insurance list and fee schedule, connect your scheduling webhook, and configure the intake-form link. The AI auto-trains on your existing website content: services, hours, team bios, and location.

How much does Boei cost for a healthcare practice?

Boei starts at $19/mo (Starter annual). Starter includes 2,000 AI credits, email/WhatsApp/SMS automation, and one chatbot. Growth at $49/mo adds 3 domains, 3 chatbots, API access, and deal pipeline - suits multi-location practices. Business at $129/mo gives you 10 domains, 10 chatbots, and white-label. Scale at $229/mo adds custom DPA and 99.5% uptime SLA. No per-appointment fees. See pricing.

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Stop Losing Patients to Voicemail After 5pm

Your AI receptionist books appointments, answers insurance and cost questions, captures intake, and reminds patients before their visit, while your team focuses on the people in the waiting room.

15-minute setup • No credit card required • GDPR compliant, EU-hosted, free DPA • From $19/mo (Starter annual)