AI Chatbot for Healthcare Clinics That Books Patients 24/7

A patient lands on your clinic website Sunday night looking for a next-week appointment. Boei's AI checks your schedule, offers three open slots, collects their name, insurance, and reason for visit, and emails your intake coordinator so Monday starts with a confirmed booking, not voicemail. Handles routine questions about insurance, costs, hours, and prep instructions across your website, WhatsApp, email, and SMS.
✓Appointment booking + patient intake 24/7✓EU-hosted, GDPR compliant, free DPA✓AI replies on web, WhatsApp, email, SMS

Enterprise? Schedule a demo →

from 159 reviews

Trusted by 17,000+ Businesses Worldwide

17,000+

Businesses use Boei

$19

Per month (Starter annual)

5 min

Setup time

95+

Languages supported

Your Front Desk Cannot Answer Every Call

Three Front-Desk Tasks Boei Handles Every Day

Book appointments, deflect routine questions, capture intake before the visit.

Appointment Booking + Intake

Patient asks for the next available slot. The AI checks your schedule via webhook, offers three options, collects name, DOB, insurance provider, and reason for visit, then emails the confirmation with pre-visit intake form link and directions.
  • ✓Real-time schedule check via API or webhook
  • ✓New-patient intake questions during booking
  • ✓Insurance provider capture
  • ✓Automatic confirmation + reminder emails

Insurance & Cost FAQ Deflection

"Do you take Aetna?" "How much is a hygiene visit?" "Are you in-network for BUPA?" The AI answers from your accepted-insurance list and price sheet, hands off plan-specific verification to your billing team with the patient's info attached.
  • ✓Accepted-insurance lookup
  • ✓Standard-fee price catalog
  • ✓In-network verification handoff
  • ✓Deflects 60-80% of tier-1 admin questions

Symptom Pre-Triage with Disclaimer

Patient describes a concern. The AI collects structured information (onset, severity, medications), gives a clear "this is not medical advice" disclaimer, and routes urgent presentations to your on-call number or a same-day slot request in your inbox. No autonomous clinical decisions, ever.
  • ✓Structured symptom capture
  • ✓Escalation rules for red-flag keywords
  • ✓Explicit non-advice disclaimer language
  • ✓Same-day slot request routing

What the AI Actually Does for a Clinic

Real workflows, not a widget with canned replies.

Schedule Lookup Across Practice Systems

Connects to Cliniko, Doctolib, Jane App, Acuity, Google Calendar, or any scheduling system with a webhook or API. The agentic AI pulls availability in real time and offers slots per practitioner, room, or service type.

Pre-Visit Intake Forms

After booking, the AI emails a link to your intake form so new patients arrive prepared. Reduces waiting-room paperwork time and lets clinicians see relevant history before the visit. Works with your existing form tool (Jotform, Typeform, Google Forms, or your PMS's built-in intake).

Prescription Refill Request Capture

Patient asks for a refill. The AI collects medication name, dosage, prescribing clinician, and preferred pharmacy, and routes the request to the appropriate practitioner for review. No autonomous prescription authorisation; the doctor is always the decision-maker.

Multilingual Patient Support

Answers in 95+ languages automatically. Critical for urban practices, cross-border clinics in EU countries, and any clinic serving a multilingual population without hiring bilingual reception staff.

Automated Reminders & Recall

24-hour appointment reminders across email, SMS, and WhatsApp. Six-month recall messages for overdue check-ups. Multi-channel reminders typically cut healthcare no-show rates by 30-50% versus none, per industry benchmarks.

Every Channel, One Inbox

Patients contact you on the channel that suits them: web chat, WhatsApp, email, or SMS. AI replies on all four. Every conversation lands in one shared inbox for your reception team.

EU-Hosted, GDPR Compliant

Data lives on servers in Nuremberg. Free DPA on every plan. Cookieless mode available. Configurable data retention. For EU clinics, Boei fits standard practice-level GDPR obligations.

Human Escalation With Full Context

The AI knows when to stop talking. Complex clinical questions, complaints, billing disputes, and emergency triage route to your reception team with the full conversation attached so nobody makes the patient repeat themselves.

Compliance: What We Do and Do Not Claim

Boei vs Healthcare Booking Platforms

Flat pricing, no per-appointment fees, works with the systems you already run.

FeatureBoei ($19/mo)Zocdoc (per-booking fee)Doctolib (custom pricing)Manual phone/email
AI chatbot on your clinic siteYes✗Limited✗
24/7 automated bookingYesYes (marketplace)Yes✗
Insurance & cost FAQ deflectionYesLimitedLimitedManual
WhatsApp + SMS + email AI repliesYes✗SMS onlyManual
Multilingual (95+ languages)YesLimitedEU languagesOnly bilingual staff
Symptom pre-triage with disclaimerYes✗✗Phone triage only
EU-hosted / GDPR compliantYes (Nuremberg, free DPA)US-focusedYes (France/Germany)N/A
No per-booking / per-patient feeYes ($19 flat)$50-100+ per new patientContact for quoteN/A

Bottom line: Marketplace platforms like Zocdoc charge $50-$100+ per new patient acquired. Doctolib is strong in EU markets but priced for medium-to-large practices. Boei is a $19/mo flat-rate AI receptionist that sits on your own clinic website and integrates with the practice management system you already use.

What Practice Owners Say About Boei

Dr. Kirk Sanford

Dr. Kirk Sanford

CEO & Founder, Longevity Medical Institute

★★★★★

It's all upside — Boei dramatically improves responsiveness, patient conversion, and operational efficiency, and the ROI is easily justified.

Susan Jones

Susan Jones

Founder/CEO, WebMaxSEO

★★★★★

We initially installed Boei on our agency website to test its capabilities, and the results were so impressive that we've now implemented it across approximately 10 client sites. The AI chatbot not only learns from each website's unique content but also provides valuable data for our SEO strategies.

Koen Rens

Koen Rens

Owner, Luxe Kattenhotel

★★★★★

It's super easy for end users to contact us using Boei. It's clear and extremely user-friendly. With the drag and drop editor, I was ready in only a few minutes.

David K.

David K.

CEO Small-Business (50 or fewer emp.)

★★★★★

What do you like best about Boei? I'm giving 10 points. Why? This app is super easy. You can configure your chat widget in 5 minutes, add a JS script to your "header" in your theme and wooollaaa done. Nothing hard. We have been using Boei mainly for small corporate websites. It really solves our need to have a small chat widget which does not add up 150Kb and XXXXX JS scripts. It's really lightweight and it does not affect your website speed.

Seif Ahmed

Seif Ahmed

@seif588

★★★★★

I have been using Boei for over a year. It is very simple yet effective to implement it. Support is great - Ruben is always responsive and helpful. The product has also added new features which I have not yet needed but good to know Ruben is always working hard to add value to users of Boei. I am sure there are other similar solutions but for the price, support and features (and future updates), this is a great value.

Irfan

Irfan

@mak_web_media

★★★★★

I have been using BOEI for over a year and absolutely amazed with the growth and new features. I recommend BOEI to anyone who is looking to increase website engagement with multiple communication channels.

Peter C

Peter C

@peter_c1

★★★★★

Great founder Ruben , responds personally to emails, and always looking to improve Boei.

Andrew Lee

Andrew Lee

@fromlife89

★★★★★

It's a great tool especially for managing multiple websites and agencies.

Grzegorz G.

Grzegorz G.

★★★★★

I have a quick chat on each page, so it simplifies the way my clients can get in touch with me. It was very easy to implement and they continue to improve this software and are open to feedback. An easy way to add a communication widget to the website. I like best that it supports Messenger and Whatsaap, phone, email and live chat and it is easy to translate for multilingual pages. I can't think about real drowbacks. The [SENSITIVE CONTENT] reply all the support questions quickly and effectively, they are open to feedback. I had no issues at all with this software. Maybe if they could add some protection against spammers if you use the contact form and in some future add a chatbot, that would be fantastic.

Joshua G.

Joshua G.

★★★★★

I was looking for a chat app to easily communicate with my customers. I didn't want to install anything overly complex and I just wanted something that worked within minutes. After briefly using Boei, I knew it was right for me. It's super lightweight and easy to use, plus it has all the chat bots that you might need! Highly recommend to anyone looking for something simple. I wish there was a better UI or more design options.

Ronald D.

Ronald D.

Director Small-Business (50 or fewer emp.)

★★★★★

What do you like best about Boei? Simple, easy to use and implement with little technical support What do you dislike about Boei? Logo deisgns can be improved and some customization of logos of different widgets What problems is Boei solving and how is that benefiting you? On multiple sites, users require different feedback channels. This allows simple customization

Fahd T.

Fahd T.

Founder Small-Business (50 or fewer emp.)

★★★★★

What do you like best about Boei? The best part is the simplicity of the product and ease of use. What do you dislike about Boei? The weak part is the lack of depth for advanced users. What problems is Boei solving and how is that benefiting you? Helps capture visitors using different communication channels under one platform.

Vance W.

Vance W.

★★★★★

We have been using Boei for many clients over the past year and the impact on the page speed is negligible and helps convert website visitors to warm leads. Ease of deployment, lightweight code, and overall flexibility and functionality. The form component isn't exactly flexible and extensive enough for most uses so we often have to use another form solution.

Julien V.

Julien V.

Développeur d'e-commerce Small-Business (50 or fewer emp.)

★★★★★

What do you like best about Boei? Lightweight, opens instantly, lot of features (whatsapp, messenger, contact form, links) What do you dislike about Boei? Not including a built-in chat app, more design customizations could be good What problems is Boei solving and how is that benefiting you? Allowing website visitors to contact us through their preferred channel (whatsapp, phone call, etc)

Chandra Kusuma

Chandra Kusuma

★★★★★

The greatest chat widget for websites I have ever tried. It's quite light and not reduce the site loading speed. Quite easy to install on any type of sites/CMS platform. The features and integrations is continuously developed. The support Ruben and his team provide is the best. Easily number one pick.

Cristian Trappolini

Cristian Trappolini

★★★★★

I want to leave this review because I want to tell you 2 important things: one is that those who don't speak English well often find themselves having to live with Google Translate as their best friend, and the other is that BOEI is fantastic, simple and intuitive even for those who don't speak English well. I am really enthusiastic about the ease of use from the first time, which I rarely find in a similar app. Personally I recommend it to everyone!

Renaat Sioncke

Renaat Sioncke

★★★★★

Boei.helps is an easy-to-use app to connect a support/help icon to your website. I just set up four websites with different social media links, all in no time. Boei helps to customize and speed up my website building work-flow.

Fran Tully

Fran Tully

★★★★★

Very happy to give 5 Stars for this plugin. Over 70% of my business enquiries are coming from Smartphone users based on my Google Analytics. Boei allows those users to contact me on their preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. It's a pop up with a GIF that looks great on my site. And it gives the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now, and I am very happy to recommend. I would try the free version first so you are sure. Thanks Fran

Proinsias M.

Proinsias M.

★★★★★

It was very easy to configure and setup on my website. The only issue I had to deal with was to decide what channels not to include in the pop up on the website. I need to be clear what are the essential channels to include for each site that I design. Very happy to give Top Marks to this Plugin. Most of my business enquiries are coming from Smartphone users based on my Analytics. Boei allows those users in particular contact me on the preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. Its a pop up and also give the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now and I am very happy to recommend. I need to make sure I am not including channel options that are not relevant, so I need to be sure of my target audience to avoid clutter when the pop up is activated.

Gavin S.

Gavin S.

★★★★★

It makes it easier for website visitors to engage with me on the channel of their choice. Installing Boei was simple, took less than 5 minutes, and I was up and running. What I liked is that you can install it on Wordpress, HTML, and even on other page builders. You can use it with WhatsApp, Telegram, Live chat, Facebook messenger, or any combination of them at once so that visitors can pick the channel they're most comfortable with. None at the moment, everything is working as it should be.

Sara Hall

Sara Hall

★★★★★

How is this possible? I have been searching for a service like boei, without success for over a year. What magic is this? Isn't set up supposed to be supremely complicated, involving a coding degree, extensive technical knowledge and possibly a miracle? Boei just works. It works so well I was suspicious of it for nearly a whole week, sending endless texts and emails to myself in utter disbelief, when it failed to keel over! Set up is straight forward, easy and takes minutes. Seriously, I cannot recommend Boei enough.

Mike Foston

Mike Foston

★★★★★

Just about as easy as it gets. It uses all the ways you already have to connect to you, lets your customers choose how they want to connect, and doesn't give you another place to check for messages. Has plenty of configuration options, and support has been very responsive, and willing to listen to ideas to make improvements. Really pleased with how it looks on my sites as well. Bit of a bargain!

Lukáš H.

Lukáš H.

★★★★★

Ease of use and the number of possible integrations. Honestly I can't say there is anything I didn't like when using Boei.

Bikram K. S.

Bikram K. S.

★★★★★

Boei has been a time saver for me. I was looking for a way to integrate various social media chat options into my website so that my customers can contact me using the platform of their choice. I tried 3-4 other platforms but nothing came closer to the experience I finally got from Boei. Its WhatsApp and Google Map integration bought me over. I just wish it has support for Frase assistant and Gist assistant. Ease of use, and painless integration of various chat platforms. lacking integration with Frase and Gist and some of the labels are confusing.

Jay F.

Jay F.

★★★★★

I like that Boei is an AI that learns and continues improving by using our website's information to best answer user questions and guide them on our site. The ease of use is fantastic, requiring no coding or extensive setup work. I was able to have it running on our website in less than 30 minutes even with full customization. If I were to grade the setup ease on a scale of 1 to 10, I would give it an 11.

Ilias A.

Ilias A.

SEO Specialist

★★★★★

Boei is pretty straight-forward to setup. It is lightweight and converts website visitors into leads without over-effort. It simply works on autopilot, while you receive weekly reports on its performance with suggestions for improvement! After setting it up, I just have more leads. Simple.

Jon

Jon

★★★★★

I have followed the intuitive process to set this up on a number of my sites. It has always been easy and it has worked right out of the box. I like the fact that it is a simple widget that can be customized to any channels you wish to add.

Weboo.gr

Weboo.gr

★★★★★

Setting up Boei is a piece of cake. It's lightweight and does all the hard work for you — converting visitors into leads without too much effort. And, to top it off, you get weekly reports with recommendations on how to optimize performance! The support is direct and to the point, and its features are improving steadily.

Dieter Staudinger

Dieter Staudinger

★★★★★

Boei is the superglue that bonds together our communication with our leads and customers, in the channels they most value. Boei is simple to setup and easy to use. Our team loves Boei and we highly recommend you take a look how Boei can help up your communication game!

Jeremy Smith

Jeremy Smith

★★★★★

Boei is reliable, and brilliant at combining multiple tools together for taking care of prospects or customers. You can integrate tools you already use, plus add a few on their own. Great software.

Brendah Akoth

Brendah Akoth

★★★★★

Very great app! It does as it says and it's the most editable chat plugin compared to the others. A few days after installing it, I got inquiries and it opened my eyes to my audience. So it works and saves me time! Great automation partner!

Alexander Martenson

Alexander Martenson

★★★★★

I'm impressed with Boei. The application is simple and intuitive. Having this kind of availability for my prospects coming through my website is vital to my business.

Sheeny

Sheeny

★★★★★

Love this service. My customers can contact me with over a dozen different communication apps whatever they prefer so you never lose out on a customer that might be shy of say WhatsApp and use Viber instead.

Nuno

Nuno

★★★★★

Boei is a lightweight alternative to live chat plugins, talk to customers on their favorite channels. It has many integrations and you can use on WordPress, Shopify or any website using custom HTML. Not only Boei has good customer service but will also help yours.

Robert-Jan

Robert-Jan

CEO/Founder

★★★★★

Ruben has built an amazing and straightforward chat solution. Just let the client chose which option he wants to use! But it doesn't stop there. You can also add buttons that link to an external website, other pages on your website, integrate your chatbot, and so on. So simple, yet so powerful!

CyberCooker

CyberCooker

★★★★★

Nowadays, omnichannel offers us great advantages, but when we want to incorporate all the channels in our site we face a great dilemma: to include icons for each channel, generating visual saturation and confusion. It is here where Boei becomes a fantastic tool, since in a simple way it gives us the necessary order to provide our customers with a wide range of channels so that they can choose the one they feel most comfortable to communicate with us.

Eddine

Eddine

★★★★★

Boei is genuinely one of the most underrated tools on AppSumo. It's lightweight, super easy to install, and gives you so many options to connect with your website visitors. Whether it's WhatsApp, Messenger, email, or a simple contact form, Boei covers it all in one clean, customizable widget. What I love most is how versatile it is — it fits seamlessly with my site, doesn't slow things down, and caters to every visitor's preferred way of communication.

Jairo R.

Jairo R.

Account Executive

★★★★★

Excellent product and service. I can't complain about the level of support I've received. They are receptive to customer feedback and have a public roadmap.

Jaime M.

Jaime M.

Co-Founder

★★★★★

A simple and minimalistic tool with a lot of power! Displaying all of our contacts in a compact and easy to access way.

Stefan M.

Stefan M.

CEO

★★★★★

The integration of communication channels like WhatsApp, Facebook Messenger and Telegram as chat widgets on every page I like, the customizability and the very easy setup. Best Chat and Communication Widget I ever used.

Albert H.

Albert H.

Trainer

★★★★★

I used Replain before, but that is very complicated to manage. I searched for this solution for a long time and I really like it very much! Best solution for communication through your website!

Andres S.

Andres S.

Director

★★★★★

I use the tool on my website to get in touch with my visitors and without having to publish a form that could be abused by spammers. Communication is more fluent and direct as each user can choose their preferred channel to get in touch. Easy to use, many messaging options, customization, easy to implement on virtually any website, reports and analytics, fast to load.

Healthcare Chatbot FAQ

Is Boei HIPAA compliant?

Boei is not currently HIPAA-certified and does not sign a BAA at standard tiers. For non-clinical scheduling (booking, hours, cost, prep instructions, insurance FAQ) the chatbot does not need to touch PHI. US-based clinics that require a signed BAA for chatbot-mediated PHI should contact us before onboarding to discuss the Scale plan and current compliance roadmap. For EU clinics, Boei is fully GDPR compliant with EU-hosted servers (Hetzner, Nuremberg) and a free DPA on every plan. Full detail is on the compliance hub.

Which practice management systems does Boei connect to?

Any system with a webhook or API. Common integrations include Cliniko, Doctolib, Jane App, Acuity Scheduling, Google Calendar, and Microsoft 365. For legacy PMS platforms without an API, the AI collects the patient's requested slot and details, then notifies your front desk to confirm in the PMS.

Can the chatbot handle insurance and cost questions?

Yes. You upload your accepted-insurance list and standard-fee price sheet. The AI chatbot answers coverage and cost questions from that content and includes source links. For plan-specific verification (deductible met, remaining benefit), the AI collects the patient's plan details and hands the case off to your billing team via the shared inbox.

Does the chatbot give medical advice?

No. Symptom-related flows always include an explicit "this is not medical advice" disclaimer and route to a human clinician or a same-day slot request. The AI can collect structured symptom information (onset, severity, medications) so the clinician sees the picture before the appointment, but it does not diagnose, prescribe, or triage clinically.

How does it handle prescription refill requests?

The AI collects medication name, dosage, prescribing clinician, and preferred pharmacy, then routes the request to the appropriate clinician for review. The chatbot never authorises a refill autonomously; the doctor is always the decision-maker. This turns 20-40 refill phone calls per day into structured inbox items your team can batch.

How does Boei reduce no-shows?

After every booking, Boei sends confirmation and reminder messages across email, SMS, and WhatsApp. Multi-channel reminders 24 hours before the appointment typically cut healthcare no-show rates by 30-50% versus none, per industry benchmarks. Recall messages for overdue check-ups (6-month dental, annual physical, follow-up visits) run automatically from your deal pipeline.

What languages does Boei support?

95+ languages, automatically. The AI detects the patient's language and responds in it. Critical for urban clinics, cross-border EU practices, and any clinic serving a multilingual population without hiring bilingual reception staff.

How long does setup take for a clinic?

About 15-30 minutes. Add one script to your website (or the WordPress plugin), upload your accepted-insurance list and fee schedule, connect your scheduling webhook, and configure the intake-form link. The AI auto-trains on your existing website content: services, hours, team bios, and location.

How much does Boei cost for a healthcare practice?

Boei starts at $19/mo (Starter annual). Starter includes 2,000 AI credits, email/WhatsApp/SMS automation, and one chatbot. Growth at $49/mo adds 3 domains, 3 chatbots, API access, and deal pipeline - suits multi-location practices. Business at $129/mo gives you 10 domains, 10 chatbots, and white-label. Scale at $229/mo adds custom DPA and 99.5% uptime SLA. No per-appointment fees. See pricing.

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Stop Losing Patients to Voicemail After 5pm

Your AI receptionist books appointments, answers insurance and cost questions, captures intake, and reminds patients before their visit, while your team focuses on the people in the waiting room.

Enterprise? Schedule a demo →

✓ 15-minute setup • ✓ No credit card required • ✓ GDPR compliant, EU-hosted, free DPA • ✓ From $19/mo (Starter annual)