AI Handles Your Support Emails. You Handle the Important Ones.

Boei's AI reads incoming emails, replies with accurate answers, and escalates what it can't handle. Your customers get fast responses. Your team only sees the emails that actually need a human. Everything lands in one inbox alongside chat, WhatsApp, and SMS.
✓AI replies instantly✓One inbox for everything✓Silent escalation✓GDPR compliant

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from 159 reviews

70-80%

Emails handled by AI

< 1 min

Average reply time

95+

Languages supported

$19

Per month (annual)

Sound Familiar?

These are the email problems small businesses deal with every day

Drowning in Email

50+ support emails a day. Half of them ask the same questions. Your team spends hours typing the same answers over and over instead of doing work that moves the business forward.

Slow Response Times

Customers email at 11 PM and expect a reply by morning. But you are a small team, not a 24/7 call center. Every hour of silence is a chance for them to go to a competitor.

Lost Leads

A potential customer emails asking about pricing. Your team is busy. The reply comes 6 hours later. By then they have already signed up with someone else.

Scattered Tools

Gmail for email. A separate app for live chat. WhatsApp on your phone. Nothing connects. Conversations fall through the cracks. You lose track of who said what, where.

How Boei Solves Your Email Problem

AI that replies like your best support agent, available 24/7

AI Replies to Routine Questions Instantly

The AI trains on your website, FAQs, and past replies. When a customer emails about shipping, returns, pricing, or hours, the AI sends an accurate answer in under a minute. Your team never sees it unless they want to.

Escalates What It Can't Handle

When the AI hits a question outside its training, it passes the thread to your team silently. No awkward 'I don't understand' emails to your customer. Your agent gets the full thread plus an AI summary with context.

Everything in One Inbox

Email, live chat, WhatsApp, and SMS all in one place. No more switching between Gmail, a chat tool, and your phone. One dashboard, one queue, one team working together.

Professional Tone with Your Name

Every AI reply opens with a greeting and closes with a signature, using your team's name and contact details. Customers feel like they are talking to a real person on your team, not a generic bot.

Replies in Your Customer's Language

A customer emails in Spanish? The AI replies in Spanish. 95+ languages, automatic detection, no setup needed. Great for businesses with international customers.

Works While You Sleep

Emails that arrive at midnight get answered at midnight. No more waking up to a full inbox of unanswered messages. The AI handles the overnight queue so your morning starts clean.

Catches Leads Before They Go Cold

When someone emails about your product or service, the AI responds immediately with the information they need. Fast replies turn curious visitors into paying customers. Slow replies lose them.

Keeps Your Inbox Clean

Mark spam threads so they stop reopening. Auto-save reply drafts. Rich text editor with image paste for when you do reply manually. Your inbox stays focused on real conversations.

Before and After AI Email

What changes when AI handles your support emails

Before (Manual Email)After (Boei AI Email)
Response time2-8 hours (or next day)Under 1 minute, 24/7
Routine questionsTeam types same answers dailyAI handles 70-80% automatically
After-hours emailsWait until morningAnswered immediately
Lead follow-upHours later, often too lateInstant reply with pricing and info
Team workloadEvery email needs a humanTeam only sees complex issues
InboxEmail separate from chat/WhatsAppOne inbox for all channels
LanguagesOnly languages your team speaks95+ languages automatically
CostHiring another support personFrom $19/month

The math is simple. A support hire costs $3,000+/month. Boei's AI email starts at $19/month and handles the majority of routine emails instantly. Your team focuses on the conversations that actually need them.

How It Works

Step 1: Train the AI. Create your Boei AI chatbot and point it at your website. It reads your pages, FAQs, docs, and PDFs. You can also train it on past support replies.

Step 2: Connect your email. Enable the email channel in Boei. Set your greeting (e.g. "Hi {name},") and signature (e.g. "Best, {agent}"). These variables fill in automatically so every reply feels personal.

Step 3: Forward or BCC. Forward incoming support emails to your Boei address. Or add Boei as BCC on outgoing threads to pull conversations in. Your existing inbox stays exactly the same.

Step 4: AI starts replying. The AI reads each email, matches it against your knowledge base, and sends a professional reply. You control how many replies it sends per thread. When it can't answer, it passes the thread to your team with a summary. Done.

Real Scenarios Where AI Email Shines

1

Support Emails: 'How Do I Reset My Password?'

Your customers email the same 20 questions over and over. Password resets, shipping times, return policies, how to use a feature. The AI knows all the answers because it trained on your docs. It replies in under a minute with the right answer and a friendly tone. Your team never touches these.
2

Sales Inquiries: 'What Are Your Prices?'

A prospect emails asking about pricing and features. With manual email, your reply comes hours later. With AI, they get detailed pricing info and a link to book a demo within 60 seconds. That speed is often the difference between winning and losing the deal.
3

After-Hours: 'I Need Help and It's 11 PM'

Your business hours end at 6 PM. Emails keep coming. Without AI, those customers wait until morning. With Boei, the AI replies at 11 PM, 2 AM, 6 AM. When your team logs in, the overnight queue is already handled.
4

International Customers: Emails in Other Languages

A customer in Germany emails in German. Your team only speaks English. The AI detects the language and replies in German automatically. No translation tools, no asking a colleague. The customer gets help in their language, instantly.
5

Follow-Ups: Keeping Leads Warm

Someone filled out a contact form last week. You want to follow up by email. Use Boei's CRM follow-up feature to send bulk, scheduled emails. The AI handles replies to those follow-ups too, keeping the conversation going until they are ready to buy.

What Customers Say

Dr. Kirk Sanford

Dr. Kirk Sanford

CEO & Founder, Longevity Medical Institute

★★★★★

It's all upside — Boei dramatically improves responsiveness, patient conversion, and operational efficiency, and the ROI is easily justified.

Susan Jones

Susan Jones

Founder/CEO, WebMaxSEO

★★★★★

We initially installed Boei on our agency website to test its capabilities, and the results were so impressive that we've now implemented it across approximately 10 client sites. The AI chatbot not only learns from each website's unique content but also provides valuable data for our SEO strategies.

Koen Rens

Koen Rens

Owner, Luxe Kattenhotel

★★★★★

It's super easy for end users to contact us using Boei. It's clear and extremely user-friendly. With the drag and drop editor, I was ready in only a few minutes.

David K.

David K.

CEO Small-Business (50 or fewer emp.)

★★★★★

What do you like best about Boei? I'm giving 10 points. Why? This app is super easy. You can configure your chat widget in 5 minutes, add a JS script to your "header" in your theme and wooollaaa done. Nothing hard. We have been using Boei mainly for small corporate websites. It really solves our need to have a small chat widget which does not add up 150Kb and XXXXX JS scripts. It's really lightweight and it does not affect your website speed.

Seif Ahmed

Seif Ahmed

@seif588

★★★★★

I have been using Boei for over a year. It is very simple yet effective to implement it. Support is great - Ruben is always responsive and helpful. The product has also added new features which I have not yet needed but good to know Ruben is always working hard to add value to users of Boei. I am sure there are other similar solutions but for the price, support and features (and future updates), this is a great value.

Irfan

Irfan

@mak_web_media

★★★★★

I have been using BOEI for over a year and absolutely amazed with the growth and new features. I recommend BOEI to anyone who is looking to increase website engagement with multiple communication channels.

Peter C

Peter C

@peter_c1

★★★★★

Great founder Ruben , responds personally to emails, and always looking to improve Boei.

Andrew Lee

Andrew Lee

@fromlife89

★★★★★

It's a great tool especially for managing multiple websites and agencies.

Grzegorz G.

Grzegorz G.

★★★★★

I have a quick chat on each page, so it simplifies the way my clients can get in touch with me. It was very easy to implement and they continue to improve this software and are open to feedback. An easy way to add a communication widget to the website. I like best that it supports Messenger and Whatsaap, phone, email and live chat and it is easy to translate for multilingual pages. I can't think about real drowbacks. The [SENSITIVE CONTENT] reply all the support questions quickly and effectively, they are open to feedback. I had no issues at all with this software. Maybe if they could add some protection against spammers if you use the contact form and in some future add a chatbot, that would be fantastic.

Joshua G.

Joshua G.

★★★★★

I was looking for a chat app to easily communicate with my customers. I didn't want to install anything overly complex and I just wanted something that worked within minutes. After briefly using Boei, I knew it was right for me. It's super lightweight and easy to use, plus it has all the chat bots that you might need! Highly recommend to anyone looking for something simple. I wish there was a better UI or more design options.

Ronald D.

Ronald D.

Director Small-Business (50 or fewer emp.)

★★★★★

What do you like best about Boei? Simple, easy to use and implement with little technical support What do you dislike about Boei? Logo deisgns can be improved and some customization of logos of different widgets What problems is Boei solving and how is that benefiting you? On multiple sites, users require different feedback channels. This allows simple customization

Fahd T.

Fahd T.

Founder Small-Business (50 or fewer emp.)

★★★★★

What do you like best about Boei? The best part is the simplicity of the product and ease of use. What do you dislike about Boei? The weak part is the lack of depth for advanced users. What problems is Boei solving and how is that benefiting you? Helps capture visitors using different communication channels under one platform.

Vance W.

Vance W.

★★★★★

We have been using Boei for many clients over the past year and the impact on the page speed is negligible and helps convert website visitors to warm leads. Ease of deployment, lightweight code, and overall flexibility and functionality. The form component isn't exactly flexible and extensive enough for most uses so we often have to use another form solution.

Julien V.

Julien V.

Développeur d'e-commerce Small-Business (50 or fewer emp.)

★★★★★

What do you like best about Boei? Lightweight, opens instantly, lot of features (whatsapp, messenger, contact form, links) What do you dislike about Boei? Not including a built-in chat app, more design customizations could be good What problems is Boei solving and how is that benefiting you? Allowing website visitors to contact us through their preferred channel (whatsapp, phone call, etc)

Chandra Kusuma

Chandra Kusuma

★★★★★

The greatest chat widget for websites I have ever tried. It's quite light and not reduce the site loading speed. Quite easy to install on any type of sites/CMS platform. The features and integrations is continuously developed. The support Ruben and his team provide is the best. Easily number one pick.

Cristian Trappolini

Cristian Trappolini

★★★★★

I want to leave this review because I want to tell you 2 important things: one is that those who don't speak English well often find themselves having to live with Google Translate as their best friend, and the other is that BOEI is fantastic, simple and intuitive even for those who don't speak English well. I am really enthusiastic about the ease of use from the first time, which I rarely find in a similar app. Personally I recommend it to everyone!

Renaat Sioncke

Renaat Sioncke

★★★★★

Boei.helps is an easy-to-use app to connect a support/help icon to your website. I just set up four websites with different social media links, all in no time. Boei helps to customize and speed up my website building work-flow.

Fran Tully

Fran Tully

★★★★★

Very happy to give 5 Stars for this plugin. Over 70% of my business enquiries are coming from Smartphone users based on my Google Analytics. Boei allows those users to contact me on their preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. It's a pop up with a GIF that looks great on my site. And it gives the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now, and I am very happy to recommend. I would try the free version first so you are sure. Thanks Fran

Proinsias M.

Proinsias M.

★★★★★

It was very easy to configure and setup on my website. The only issue I had to deal with was to decide what channels not to include in the pop up on the website. I need to be clear what are the essential channels to include for each site that I design. Very happy to give Top Marks to this Plugin. Most of my business enquiries are coming from Smartphone users based on my Analytics. Boei allows those users in particular contact me on the preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. Its a pop up and also give the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now and I am very happy to recommend. I need to make sure I am not including channel options that are not relevant, so I need to be sure of my target audience to avoid clutter when the pop up is activated.

Gavin S.

Gavin S.

★★★★★

It makes it easier for website visitors to engage with me on the channel of their choice. Installing Boei was simple, took less than 5 minutes, and I was up and running. What I liked is that you can install it on Wordpress, HTML, and even on other page builders. You can use it with WhatsApp, Telegram, Live chat, Facebook messenger, or any combination of them at once so that visitors can pick the channel they're most comfortable with. None at the moment, everything is working as it should be.

Sara Hall

Sara Hall

★★★★★

How is this possible? I have been searching for a service like boei, without success for over a year. What magic is this? Isn't set up supposed to be supremely complicated, involving a coding degree, extensive technical knowledge and possibly a miracle? Boei just works. It works so well I was suspicious of it for nearly a whole week, sending endless texts and emails to myself in utter disbelief, when it failed to keel over! Set up is straight forward, easy and takes minutes. Seriously, I cannot recommend Boei enough.

Mike Foston

Mike Foston

★★★★★

Just about as easy as it gets. It uses all the ways you already have to connect to you, lets your customers choose how they want to connect, and doesn't give you another place to check for messages. Has plenty of configuration options, and support has been very responsive, and willing to listen to ideas to make improvements. Really pleased with how it looks on my sites as well. Bit of a bargain!

Lukáš H.

Lukáš H.

★★★★★

Ease of use and the number of possible integrations. Honestly I can't say there is anything I didn't like when using Boei.

Bikram K. S.

Bikram K. S.

★★★★★

Boei has been a time saver for me. I was looking for a way to integrate various social media chat options into my website so that my customers can contact me using the platform of their choice. I tried 3-4 other platforms but nothing came closer to the experience I finally got from Boei. Its WhatsApp and Google Map integration bought me over. I just wish it has support for Frase assistant and Gist assistant. Ease of use, and painless integration of various chat platforms. lacking integration with Frase and Gist and some of the labels are confusing.

Jay F.

Jay F.

★★★★★

I like that Boei is an AI that learns and continues improving by using our website's information to best answer user questions and guide them on our site. The ease of use is fantastic, requiring no coding or extensive setup work. I was able to have it running on our website in less than 30 minutes even with full customization. If I were to grade the setup ease on a scale of 1 to 10, I would give it an 11.

Ilias A.

Ilias A.

SEO Specialist

★★★★★

Boei is pretty straight-forward to setup. It is lightweight and converts website visitors into leads without over-effort. It simply works on autopilot, while you receive weekly reports on its performance with suggestions for improvement! After setting it up, I just have more leads. Simple.

Jon

Jon

★★★★★

I have followed the intuitive process to set this up on a number of my sites. It has always been easy and it has worked right out of the box. I like the fact that it is a simple widget that can be customized to any channels you wish to add.

Weboo.gr

Weboo.gr

★★★★★

Setting up Boei is a piece of cake. It's lightweight and does all the hard work for you — converting visitors into leads without too much effort. And, to top it off, you get weekly reports with recommendations on how to optimize performance! The support is direct and to the point, and its features are improving steadily.

Dieter Staudinger

Dieter Staudinger

★★★★★

Boei is the superglue that bonds together our communication with our leads and customers, in the channels they most value. Boei is simple to setup and easy to use. Our team loves Boei and we highly recommend you take a look how Boei can help up your communication game!

Jeremy Smith

Jeremy Smith

★★★★★

Boei is reliable, and brilliant at combining multiple tools together for taking care of prospects or customers. You can integrate tools you already use, plus add a few on their own. Great software.

Brendah Akoth

Brendah Akoth

★★★★★

Very great app! It does as it says and it's the most editable chat plugin compared to the others. A few days after installing it, I got inquiries and it opened my eyes to my audience. So it works and saves me time! Great automation partner!

Alexander Martenson

Alexander Martenson

★★★★★

I'm impressed with Boei. The application is simple and intuitive. Having this kind of availability for my prospects coming through my website is vital to my business.

Sheeny

Sheeny

★★★★★

Love this service. My customers can contact me with over a dozen different communication apps whatever they prefer so you never lose out on a customer that might be shy of say WhatsApp and use Viber instead.

Nuno

Nuno

★★★★★

Boei is a lightweight alternative to live chat plugins, talk to customers on their favorite channels. It has many integrations and you can use on WordPress, Shopify or any website using custom HTML. Not only Boei has good customer service but will also help yours.

Robert-Jan

Robert-Jan

CEO/Founder

★★★★★

Ruben has built an amazing and straightforward chat solution. Just let the client chose which option he wants to use! But it doesn't stop there. You can also add buttons that link to an external website, other pages on your website, integrate your chatbot, and so on. So simple, yet so powerful!

CyberCooker

CyberCooker

★★★★★

Nowadays, omnichannel offers us great advantages, but when we want to incorporate all the channels in our site we face a great dilemma: to include icons for each channel, generating visual saturation and confusion. It is here where Boei becomes a fantastic tool, since in a simple way it gives us the necessary order to provide our customers with a wide range of channels so that they can choose the one they feel most comfortable to communicate with us.

Eddine

Eddine

★★★★★

Boei is genuinely one of the most underrated tools on AppSumo. It's lightweight, super easy to install, and gives you so many options to connect with your website visitors. Whether it's WhatsApp, Messenger, email, or a simple contact form, Boei covers it all in one clean, customizable widget. What I love most is how versatile it is — it fits seamlessly with my site, doesn't slow things down, and caters to every visitor's preferred way of communication.

Jairo R.

Jairo R.

Account Executive

★★★★★

Excellent product and service. I can't complain about the level of support I've received. They are receptive to customer feedback and have a public roadmap.

Jaime M.

Jaime M.

Co-Founder

★★★★★

A simple and minimalistic tool with a lot of power! Displaying all of our contacts in a compact and easy to access way.

Stefan M.

Stefan M.

CEO

★★★★★

The integration of communication channels like WhatsApp, Facebook Messenger and Telegram as chat widgets on every page I like, the customizability and the very easy setup. Best Chat and Communication Widget I ever used.

Albert H.

Albert H.

Trainer

★★★★★

I used Replain before, but that is very complicated to manage. I searched for this solution for a long time and I really like it very much! Best solution for communication through your website!

Andres S.

Andres S.

Director

★★★★★

I use the tool on my website to get in touch with my visitors and without having to publish a form that could be abused by spammers. Communication is more fluent and direct as each user can choose their preferred channel to get in touch. Easy to use, many messaging options, customization, easy to implement on virtually any website, reports and analytics, fast to load.

Email AI Auto-Reply FAQ

How does AI email auto-reply work?

Forward your support emails to Boei or add Boei as BCC. The AI reads each message, checks your knowledge base, and sends a professional reply with your greeting and signature. When it can't answer, it silently passes the thread to your team. The customer never knows.

Can AI really handle my support emails?

Yes. The AI trains on your website, FAQs, PDFs, and past support replies. It handles routine questions like pricing, hours, shipping, returns, and how-to guides accurately. You control how many replies it sends per thread (anywhere from 0 to 100). Complex issues get escalated to your team automatically.

Does this replace my existing email?

No. Your Gmail, Outlook, or whatever you use stays the same. You just forward emails to Boei or add it as BCC. Boei handles the AI replies and gives you a shared inbox where email sits alongside chat, WhatsApp, and SMS.

What happens when the AI can't answer?

Silent escalation. The AI passes the thread to your team without telling the customer it's stuck. Your agent sees the full email history plus an AI-generated summary with context. No embarrassing bot replies.

Do the replies look like they come from my team?

Yes. You set a custom greeting and signature with variables like {name}, {agent}, {email}, {phone}, and {company}. These fill in automatically per conversation. Replies look like they come from a real person on your team.

Can I keep a copy of every email in my own inbox?

Yes. Use BCC to pull email threads into Boei while keeping copies in your own inbox. Every conversation appears in both places. You never lose access to your emails.

Does the AI reply in other languages?

Yes. The AI detects the customer's language and replies in the same language automatically. It supports 95+ languages with no manual translation setup. If a customer emails in French, the AI replies in French.

How is this different from a regular autoresponder?

An autoresponder sends the same canned message to everyone ('We received your email and will reply soon'). Boei's AI actually reads the question, finds the answer in your knowledge base, and sends a specific, accurate reply. It's the difference between 'we'll get back to you' and actually getting back to them.

Can my whole team see and reply to emails?

Yes. The shared inbox gives your team access to all email threads. Agents can claim conversations, add internal notes, and reply with a rich text editor that supports images and formatting. Team members see what others are handling.

How much does it cost?

Email AI auto-reply is included from the Starter plan at $19/month (annual). That includes 2,000 AI credits, shared inbox, and all email features. No per-email fees. Need more volume? Add extra credits for $6/month per 1,000.

Stop Answering the Same Emails Over and Over

Let AI handle the routine stuff. Your team handles the rest. From $19/month.

Enterprise? Schedule a demo →

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