Tidio is a solid live chat tool with great Shopify integration. Boei is an AI employee that handles conversations, captures leads, and automates follow-ups via email, WhatsApp, and SMS. Here is how they compare.
17,000+
Businesses trust Boei
4.7★
Rating on G2
50+
Channels included
$19/mo
With AI chatbot
Tidio's free plan is limited. The AI chatbot (Lyro) costs $39/mo on top of the $29/mo base. Chatbots, email marketing, and advanced features all cost extra.
Tidio covers about 10 channels. If you need WhatsApp, callback buttons, contact forms, Signal, or Telegram, you will need extra tools.
Tidio's free plan caps at 50 conversations/month. Paid plans charge per operator. Growing teams face rising costs with every new hire.
Tidio has one of the best free tiers in live chat. You get a working chat widget with basic chatbot flows at no cost. That makes it a great starting point for small businesses testing live chat.
Their Shopify integration is strong. Deep product integration, order tracking in chat, and a well-reviewed Shopify app. If you run a Shopify store and want live chat, Tidio is a solid pick.
The visual chatbot builder is easy to use. You can create conversation flows without code. Their Lyro AI assistant has improved a lot and handles common support questions well.
Tidio's pricing gets complicated fast. The free plan caps at 50 conversations/month. That is enough to test, but not to run a business. To get AI (Lyro), you need the $39/mo add-on on top of the $29/mo base plan. Email marketing is another add-on. A full-featured setup easily exceeds $100/month.
Channel coverage is limited. Tidio focuses on live chat, email, and Messenger. If your customers use WhatsApp, Telegram, or prefer to call, you need separate tools.
The per-operator pricing model means costs grow with your team. A 5-person team on the Growth plan pays much more than a solo user.
AI employee with 50+ channels, automated email/WhatsApp/SMS follow-ups, and lead capture.
Live chat and chatbot platform popular with small e-commerce stores.
A detailed look at what each platform offers
| Feature | Boei | Tidio |
|---|---|---|
| Starting price | $11/mo (Lite annual) | Free / $29/mo |
| AI chatbot | Included from $19/mo (Starter plan, 2,000 msgs) | Add-on ($39/mo for Lyro) |
| AI cost at full usage | $19/mo (Starter plan) | $29 + $39 = $68/mo |
| Total channels | 50+ | ~10 |
| Yes + AI auto-replies | Add-on / limited | |
| Contact forms | Included | Via chatbot flows |
| Phone / callback | Included | Not available |
| Shopify integration | ✓ Yes | Yes (deep integration) |
| Visual chatbot builder | No (AI-powered) | Yes (drag-and-drop) |
| Live chat agents | $9/mo per extra agent | Per operator pricing |
| Conversation limits | No limits | 50/mo (free), varies on paid |
| Branding removal | Included on paid plans | Paid plans only |
| CRM integrations | Direct HubSpot & Mailchimp + webhooks | Via Zapier + some native |
| GDPR / EU servers | Yes (Amsterdam) | Yes (EU-based) |
| Agentic AI (actions) | Yes (API calls, calculations, webhooks) | ✗ |
| Email channel with AI | Yes, AI auto-reply | ✗ |
| SMS channel | Yes (via Twilio) | ✗ |
| Deal pipeline / CRM | Built-in (from Growth plan) | ✗ |
| Free trial | 7 days (full features) | Free tier available |
Bottom line: Tidio is great for Shopify stores that want live chat with a chatbot builder. Boei is better if you want an agentic AI employee that takes actions, automates email/WhatsApp/SMS, and manages deals across 50+ channels.
What you would actually pay per month for comparable features:
| Scenario | Boei | Tidio |
|---|---|---|
| Basic chat (no AI) | $11/mo (Lite annual) | Free (50 conversations/mo limit) |
| Chat + AI chatbot | $19/mo (Starter annual) | $29 + $39 Lyro = $68/mo |
| Chat + AI + 3 agents | $37/mo ($19 + 2x$9 extra agents) | $29 x 3 + $39 = $126/mo |
| Chat + AI + WhatsApp + forms | $19/mo (Starter annual) | $68 + separate tools = $100+/mo |
Tidio pricing based on Communicator ($29/operator/mo) + Lyro AI ($39/mo). Boei pricing based on annual plans: Lite $11/mo, Starter $19/mo (includes AI), extra agents $9/mo each. Prices as of early 2026.
50+ channels including WhatsApp, Telegram, Signal, phone, forms, and social media. Tidio covers about 10, mostly chat and email. Boei's AI also works on WhatsApp. It auto-replies to messages and delivers conversations to your shared inbox.
Boei's Starter plan at $19/mo includes AI with 2,000 messages. No separate Lyro subscription needed. Auto-trains on your site.
$11/mo Lite, $19/mo Starter with AI. All features in flat tiers, no add-on stacking like Tidio. Direct HubSpot & Mailchimp integrations included.
Boei's AI learns from your website on its own. No need to build chatbot flows manually like in Tidio's builder.
You run a Shopify store and want deep product integration. You prefer a visual chatbot builder for custom flows. Or you need a free plan with basic live chat.
You want an AI employee that handles conversations and automates follow-ups. 50+ channels from $19/mo with AI included. You prefer auto-training AI over building flows by hand.
You are on Tidio's free plan and it works for basic chat, but you need more channels. Try Boei alongside Tidio to see which fits better.
Tidio's visual chatbot flows can't be exported. But Boei's AI auto-trains on your website, so you may not need manual flows at all.
Run both tools for a week to compare. Boei installs with one code snippet and does not conflict with Tidio. Once you are happy, remove the Tidio code or uninstall the Shopify app.
Add WhatsApp, phone, forms, and social channels in Boei. These go well beyond what Tidio offers.
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Susan Jones
Founder/CEO, WebMaxSEO
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Managing Director, Orangebeard
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Owner, Luxe Kattenhotel
David K.
CEO Small-Business (50 or fewer emp.)
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Try Boei free for 7 days. AI chat + 50 channels from $19/mo.