LiveChat Alternative With Flat Pricing. No Per-Agent Fees (2026)

LiveChat has one of the best agent UIs in the industry. Boei is an AI employee that handles conversations, captures leads, and automates follow-ups via email, WhatsApp, and SMS. Here is how they compare.

AI-first. Answers 24/7 without agents
$19/mo with AI vs $20/agent/mo
50+ channels vs 5

Trusted by 17,000+ Businesses Worldwide

17,000+

Businesses trust Boei

5.0★

Rating on Capterra

50+

Channels included

$19/mo

Widget + AI chatbot

Why People Look for LiveChat Alternatives

Per-Seat Costs Scale Quickly

LiveChat charges $20-59 per agent per month. A 5-person team pays $100-295/month before AI or advanced features.

AI Without Separate Products

LiveChat's AI requires ChatBot, a separate product at $52+/mo. Many businesses want AI built into their chat tool.

More Than Live Chat

LiveChat focuses on human-agent chat. Many businesses also need WhatsApp, contact forms, callbacks, and social channels in one widget.

What LiveChat Does Well

LiveChat has arguably the best agent interface in the live chat industry. The desktop app is fast, intuitive, and built for high-volume support teams. Features like message sneak-peek, canned responses, and chat routing are polished and reliable.

Their ecosystem is solid. LiveChat connects with ChatBot for automation, HelpDesk for ticketing, and KnowledgeBase for self-service. Each product is well-designed and they work well together.

For teams with dedicated support agents handling high chat volumes, LiveChat genuinely improves productivity.

Where LiveChat Falls Short for Small Teams

LiveChat is built around human agents. If nobody is online, visitors see an offline form, not AI answers. To add AI, you need ChatBot ($52+/mo), a separate product. The combined cost can easily pass $100/month for a small team.

Per-agent pricing means costs grow with your team. At $20-59/agent/month, a 5-person team pays $100-295 just for the base product. Adding ChatBot increases this further.

Channel coverage is limited. LiveChat handles web chat, Facebook Messenger, and a few integrations. WhatsApp, Instagram DMs, phone callbacks, and contact forms need extra tools.

Boei vs LiveChat at a Glance

Boei dashboard screenshot

Boei

AI employee with 50+ channels, automated email/WhatsApp/SMS follow-ups, and lead capture.

LiveChat dashboard screenshot

LiveChat

Per-agent live chat platform with ticketing and chat commerce features.

Side-by-Side

Boei vs LiveChat Feature Comparison

A detailed look at what each platform offers

Feature Boei LiveChat
Starting price $11/mo (Lite annual) $20/agent/mo
AI chatbot Included from $19/mo (Starter plan, 2,000 msgs) Separate product (ChatBot $52+/mo)
Live chat agent cost $9/mo per extra agent $20-59/agent/mo
Total channels 50+ 5 (chat, email, Messenger, SMS, Apple)
WhatsApp Yes + AI auto-replies Via integration only
Contact forms Included Basic pre-chat form
Phone / callback Included Not available
Agent desktop app Web-based Yes (dedicated app)
Message sneak-peek ✓ Yes
Auto-train on website ✓ Yes No (separate ChatBot product)
Ticketing No (lead capture) Via HelpDesk ($29+/mo)
CRM integrations Direct HubSpot & Mailchimp + webhooks 200+ via marketplace
GDPR / EU servers Yes (Amsterdam) Yes (EU data center)
Agentic AI (actions) Yes (API calls, calculations, webhooks)
Email channel with AI Yes, AI auto-reply Via HelpDesk (separate product)
SMS channel Yes (via Twilio)
Dark mode Yes (auto-detects OS)
Deal pipeline / CRM Built-in (from Growth plan)
Free trial 7 days 14 days

Bottom line: LiveChat is the best agent-first live chat tool. Boei is an agentic AI employee that takes actions, manages deals, and works across 50+ channels including email and SMS. Different tools for different needs.

Real Cost Comparison

What you would actually pay per month for chat + AI:

ScenarioBoeiLiveChat + ChatBot
1 agent, chat only$11/mo (Lite annual)$20/mo
1 agent, chat + AI$19/mo (Starter annual)$20 + $52 ChatBot = $72/mo
3 agents, chat + AI$19 + 2x$9 = $37/mo$60 + $52 = $112/mo
5 agents, chat + AI + helpdesk$19 + 4x$9 = $55/mo$100 + $52 + $145 = $297/mo

LiveChat pricing based on Starter plan ($20/agent). ChatBot based on Starter plan ($52/mo). HelpDesk based on Team plan ($29/agent). Boei pricing based on annual plans: Starter $19/mo (includes AI), extra agents $9/mo each. All prices as of early 2026.

Key Advantages

Where Boei Stands Out vs LiveChat

🤖

AI-First, Not Agent-First

Boei's AI answers questions 24/7 without agents online. LiveChat requires agents or a separate ChatBot subscription.

💰

Lower Cost at Scale

$11/mo Lite, $19/mo Starter with AI. Extra agents $9/mo each. Much cheaper than LiveChat's $20-59/agent model, especially as your team grows.

🌐

10x More Channels

50+ channels including WhatsApp, phone, forms, and social. LiveChat covers about 5 channels.

🎯

All-in-One Product

AI chat, channels, forms, lead capture, and direct HubSpot & Mailchimp integrations in one product. LiveChat needs ChatBot, HelpDesk, and KnowledgeBase as separate add-ons.

Who Should Choose What

Choose LiveChat if...

You have a dedicated support team with high chat volumes. You want the best agent UI and need advanced routing and agent tools.

Choose Boei if...

You want AI to handle most conversations. You need 50+ channels in one widget and want lower per-agent costs.

Consider both if...

You want Boei's AI and channels for first contact, with LiveChat for complex conversations that need a human agent.

Migration Guide

Switching from LiveChat to Boei

1

Export your data and swap the code

Download your LiveChat conversation history before switching. Then replace LiveChat's embed code with Boei's single-line snippet. Both install as JavaScript on your site.

2

Let AI replace manual responses

Boei's AI auto-trains on your website and handles most questions. This cuts the need for agents to be online all day.

3

Add your channels

Connect WhatsApp, phone, forms, and social channels. These are new capabilities not available in LiveChat.

What Customers Say About Boei

Frequently Asked Questions

Is Boei cheaper than LiveChat?

Usually, yes. Boei's Starter plan costs $19/mo (annual) and includes AI chatbot with 2,000 messages. Extra agents are $9/mo each. LiveChat starts at $20/agent/mo without AI. Adding ChatBot costs another $52+/mo.

Does Boei have a desktop agent app like LiveChat?

Boei is web-based, not a desktop app. LiveChat's dedicated agent app is faster and more polished for high-volume support work.

Can Boei replace LiveChat for a support team?

For small teams, yes. Boei's AI handles most questions and captures leads. For large support teams needing agent routing and canned responses, LiveChat's agent tools are better.

What can LiveChat do that Boei can't?

LiveChat offers a dedicated agent desktop app, message sneak-peek, advanced chat routing, and agent performance reporting. It is built for support teams.

Does Boei have AI without a separate product?

Yes. Boei includes AI chatbot in the Starter plan at $19/mo. No separate product needed. LiveChat requires ChatBot, a separate product at $52+/mo.

Does Boei integrate with my CRM?

Boei has direct integrations with HubSpot and Mailchimp, plus webhooks for any other CRM. Leads captured through the widget sync automatically to your CRM without extra tools.

Can I use both LiveChat and Boei?

Running two chat widgets on the same page is not ideal. You could use Boei for AI and channels on most pages and LiveChat for dedicated support pages.

See for Yourself

Try Boei free for 7 days. AI-first chat plus 50+ channels starting at $19/mo with AI.

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