tawk.to is free and works for basic live chat. Boei is an AI employee that handles conversations, captures leads, and automates follow-ups via email, WhatsApp, and SMS. Here is how they compare.
17,000+
Businesses trust Boei
5★
Rating on Capterra
50+
Channels included
$19/mo
With AI included
tawk.to requires a human to answer every message. If nobody's online, visitors see an empty chat. Boei's AI answers questions instantly, 24/7.
tawk.to's widget looks dated and shows branding unless you pay $19/month. Many businesses want a clean widget that matches their brand.
tawk.to is chat-only. Businesses need WhatsApp, forms, phone, social media, and other channels alongside chat.
tawk.to's biggest advantage is clear: it's completely free. Unlimited agents, unlimited chats, unlimited history, all at $0/month. For businesses with no budget for customer tools, that's a real benefit.
The platform handles the basics well. You get a working chat widget, visitor monitoring, canned responses, and a simple ticketing system. Their mobile apps let agents respond on the go. The dashboard gives you basic analytics.
For a solo founder who just needs a way for visitors to reach them via chat, tawk.to removes the cost barrier entirely.
tawk.to is a manual-only chat tool. There's no AI to answer questions when you're offline or busy. Visitors who arrive outside business hours see an empty chat window. Their AI Assist add-on costs $29/month and is still fairly new.
The widget design feels outdated compared to modern options. Branding removal costs $19/month. That adds up when you combine it with voice ($29/month) and AI ($29/month).
Most importantly, tawk.to only does chat. There's no WhatsApp, no contact forms, no callback buttons, no social media channels. Growing businesses need more than one way for customers to reach them.
AI employee with 50+ channels, automated email/WhatsApp/SMS follow-ups, and lead capture.
Free live chat tool with optional paid add-ons for AI and branding removal.
A detailed look at what each platform offers
| Feature | Boei | tawk.to |
|---|---|---|
| Starting price | $11/mo ($19 with AI) | Free |
| AI chatbot | Included from $19/mo (Starter plan, 2,000 msgs) | Add-on ($29/mo) |
| Total channels | 50+ | 1 (chat only) |
| Yes + AI auto-replies | Not available | |
| Contact forms | Included | Not available |
| Phone / callback | Included | Add-on ($29/mo for voice) |
| Live chat agents | $9/mo per extra agent | Unlimited (free) |
| Branding removal | Included | $19/mo |
| Auto-train on website | ✓ Yes | ✗ |
| Widget design | Modern, customizable | Functional, dated |
| Visitor monitoring | Basic | Yes (real-time) |
| GDPR / EU servers | Yes (Amsterdam) | US-based |
| Agentic AI (actions) | Yes (API calls, calculations, webhooks) | ✗ |
| Email channel with AI | Yes, AI auto-reply | Basic ticketing (no AI) |
| Dark mode | Yes (auto-detects OS) | ✗ |
| Deal pipeline / CRM | Built-in (from Growth plan) | ✗ |
| Free trial | 7 days | Free forever (basic chat) |
Bottom line: tawk.to is the best free chat tool. Boei is an agentic AI employee that takes actions, manages deals, and automates follow-ups across 50+ channels at a low price.
tawk.to is free, until you need the features that make it competitive:
| Scenario | Boei | tawk.to |
|---|---|---|
| Basic chat only | $11/mo (Lite annual) | Free |
| Chat + branding removal | $11/mo (included) | $19/mo |
| Chat + AI + no branding | $19/mo (Starter annual) | $29 + $19 = $48/mo |
| Chat + AI + voice + no branding | $19/mo (Starter annual) | $29 + $29 + $19 = $77/mo |
tawk.to add-on pricing: AI Assist $29/mo, Video + Voice $29/mo, Remove branding $19/mo. Boei pricing based on annual plans. Prices as of early 2026.
Boei's AI chatbot auto-trains on your website. It answers visitor questions instantly, even when your team is offline.
WhatsApp, Facebook Messenger, Instagram, phone, email, forms, and more. Visitors choose their preferred channel. Boei's AI even works on WhatsApp. It auto-replies to incoming messages and routes conversations to your shared inbox.
Boei's widget is modern and fully customizable. Branding removal is included on all paid plans.
Contact forms, callback requests, WhatsApp opt-ins, and newsletter signups. All in one widget.
You have zero budget, only need basic live chat, have someone to respond manually, and don't mind the branding.
You want an AI employee that answers 24/7, automates follow-ups via email and WhatsApp, and offers 50+ channels for $19/month with AI.
You're on tawk.to's free plan and it works for basic chat. Try Boei's 7-day trial to see if AI and extra channels are worth $19/month.
Download your tawk.to conversation history from the dashboard. Then replace the tawk.to script tag with Boei's single-line embed code. It is a 1-minute change.
Add WhatsApp, phone, forms, and social channels in Boei. These are new capabilities beyond what tawk.to offered.
Boei's AI starts training on your website right away. Within minutes, it can answer common questions your team used to handle manually.
Dr. Kirk Sanford
CEO & Founder, Longevity Medical Institute
Susan Jones
Founder/CEO, WebMaxSEO
Marcel Hogenhout
Managing Director, Orangebeard
Koen Rens
Owner, Luxe Kattenhotel
David K.
CEO Small-Business (50 or fewer emp.)
Seif Ahmed
@seif588
Neu
@siddharthaneu
Irfan
@mak_web_media
Peter C
@peter_c1
Andrew Lee
@fromlife89
Grzegorz G.
Joshua G.
Ronald D.
Director Small-Business (50 or fewer emp.)
Fahd T.
Founder Small-Business (50 or fewer emp.)
David S.
CEO/Founder Small-Business (50 or fewer emp.)
Vance W.
Julien V.
Développeur d'e-commerce Small-Business (50 or fewer emp.)
Grant
Hansie
Chandra Kusuma
Pepe
Arjun E.
José Manuel D.
Cristian Trappolini
Daniel Gyger
Nitesh Manav
Renaat Sioncke
Dr. Kirk Sanford
CEO & Founder, Longevity Medical Institute
Susan Jones
Founder/CEO, WebMaxSEO
Marcel Hogenhout
Managing Director, Orangebeard
Koen Rens
Owner, Luxe Kattenhotel
David K.
CEO Small-Business (50 or fewer emp.)
Fran Tully
Proinsias M.
Gavin S.
Sara Hall
Mike Foston
Lukáš H.
Bikram K. S.
Jay F.
Ilias A.
SEO Specialist
Jon
Weboo.gr
Roscoe Houston
Dieter Staudinger
Jeremy Smith
Brendah Akoth
Alexander Martenson
Sheeny
Nuno
Robert-Jan
CEO/Founder
CyberCooker
Eddine
Jairo R.
Account Executive
Jaime M.
Co-Founder
Stefan M.
CEO
Albert H.
Trainer
Andres S.
Director
Fran Tully
Proinsias M.
Gavin S.
Sara Hall
Try Boei free for 7 days. AI chat + 50 channels for $19/month. Worth more than "free" chat alone.