Telegram Chat Widget Features for Business

Everything you need to turn Telegram into a business communication channel: AI-powered bot responses, shared team inbox, lead capture, analytics, customization, multilingual support, and full GDPR compliance. All included for from $19/month.
✓AI-Powered Telegram Bot✓Shared Team Inbox✓Analytics & Insights✓GDPR Compliant

Enterprise? Schedule a demo →

from 159 reviews

Powering Telegram for 17,000+ Businesses

17,220+

Websites using Boei

900M+

Telegram users reachable

2,000

AI messages included

50+

Channels in one widget

Full Feature List

Every Telegram Chat Widget Feature

A complete overview of what you get with Boei's Telegram integration

Telegram Bot Integration

Connect a Telegram username (@yourcompany) for direct conversations, or a bot (@yourcompany_bot) for automated responses. Pre-filled messages, deep linking, and QR codes included. No Telegram Bot API configuration needed. Boei handles everything.

AI-Powered Responses

AI chatbot answers visitor questions on Telegram 24/7. Trained on your website content, FAQs, pricing pages, and uploaded PDFs. Handles product questions, support queries, and lead qualification automatically. 2,000 AI messages included monthly.

Shared Team Inbox

All Telegram conversations appear in one inbox alongside WhatsApp, Messenger, email, and 50+ other channels. Assign conversations, add internal notes, and collaborate. AI generates conversation summaries so agents get context instantly.

Lead Capture & CRM

AI captures contact details (name, email, phone, company) mid-conversation on Telegram. Leads flow into the built-in CRM pipeline automatically. Score lead intent, track deals, and measure conversion from Telegram to revenue.

Analytics & Reporting

Track Telegram widget clicks, conversations started, response times, and conversion rates. See which pages generate the most Telegram conversations. Google Analytics integration for end-to-end attribution.

Full Widget Customization

Customize colors, position, size, icon, animations, and greeting messages. Match your brand perfectly. Choose floating button, side tab, or embedded widget styles. Mobile and desktop layouts configurable separately.

Multilingual & Auto-Translation

AI auto-translates Telegram conversations to 95+ languages. Serve Russian, Spanish, Portuguese, Arabic, and Farsi-speaking customers from a single account. Widget language adapts to visitor's browser language.

GDPR & Privacy Compliance

Dutch company with servers in Nuremberg (EU). Zero cookies before visitor interaction. Full GDPR compliance with DPA available on request. Telegram's username-only model means no phone number data collection.

Agentic AI Actions

Your Telegram AI doesn't just answer questions. It takes actions: API calls, calculations, data lookups, and webhook triggers. Configure actions conversationally in the Agent tab.

Dark Mode & 3 Themes

Clean, Minimal, or WhatsApp theme. Dark mode auto-detects your visitor's OS. Gradient support and branded header for a polished widget.

Persistent Conversations

Chat history survives page reloads. Visitors pick up where they left off, even after navigating your site. No lost context between pages.

Quick Prompts

Suggested conversation starters that guide visitors. Show always, once, or never. Configurable per chatbot to match your Telegram use case.

Telegram Bot Integration: Deep Dive

Boei's Telegram integration goes beyond a simple link button. When visitors click your Telegram widget, they land in a conversation pre-loaded with context: the page they were on, a greeting message, and suggested questions. Your team or bot handles the rest.
  • ✓Username mode: Direct conversations with @yourcompany: personal, human touch
  • ✓Bot mode: Automated responses via @yourcompany_bot for high-volume support
  • ✓Pre-filled messages: Context-aware defaults like 'Hi, I have a question about [product name]'
  • ✓Deep linking: t.me/yourcompany?start=pricing opens Telegram with pricing context
  • ✓QR codes: Desktop visitors scan to continue on mobile Telegram app
  • ✓Group support: Route messages to a Telegram Group with multiple team members
  • ✓Fallback: Visitors without Telegram app land on Telegram Web in their browser
Try Telegram Bot Integration
Telegram AI Bot

Hi! I'm looking at your Starter plan. Can you tell me more about the AI features?

Of course! The Starter plan includes 2,000 AI messages/month. The AI is trained on your website and can answer product questions, qualify leads, and route conversations to your team.

AI-powered Telegram bot qualifying a lead with conversation summary

AI-Powered Telegram Responses: How It Works

Your Telegram widget comes with a built-in AI assistant that handles conversations automatically. It's trained on your website, documents, and FAQs: so it gives accurate, brand-consistent answers. When the AI can't help or detects a warm lead, it escalates to your team with full context.
  • ✓Trained on your website pages, blog posts, FAQs, and uploaded PDFs
  • ✓Answers product questions, pricing inquiries, and support requests accurately
  • ✓Qualifies leads by asking about budget, timeline, and needs
  • ✓Captures contact details (name, email, phone) mid-conversation
  • ✓Scores lead intent: cold, warm, or hot. So your team knows who to prioritize
  • ✓Escalates to human agents with full conversation + AI summary
  • ✓Auto-translates conversations to 95+ languages in real time
Learn About AI Chatbot

Feature Comparison

Boei Telegram Features vs Competitors

See how Boei's Telegram integration compares to standalone chat tools

FeatureBoeiChatyElfsightCustom Bot
Telegram username support✓✓✓✓
Telegram bot support✓✗✗✓
AI-powered responses✓ (2,000/mo)✗✗DIY
Shared team inbox✓✗✗✗
Lead capture & CRM✓✗✗DIY
Analytics dashboard✓BasicBasicDIY
Geo-targeting rules✓✓ (Pro)✗✗
Page URL rules✓✓ (Pro)✗✗
Auto-translation (95+ languages)✓✗✗DIY
Pre-filled messages✓✓✓✓
QR code display✓✗✗✓
50+ other channels✓2515✗
GDPR compliant (EU servers)✓US serversUS serversVaries
Pricefrom $19/mo flat€59/year$5/moDeveloper time
Setup time5 minutes10-30 min10 minHours-days

Bottom line: Chaty and Elfsight add a Telegram link with basic analytics. Building a custom bot takes developer time and ongoing maintenance. Boei gives you a complete Telegram business solution: AI responses, inbox, CRM, analytics, and 50+ channels. All in 5 minutes for from $19/month.

Pro Tips

Get the Most from Your Telegram Widget

1

Use Geo-Targeting for Maximum Relevance

Show Telegram to visitors from Russia, Ukraine, Iran, Brazil, and Central Asia. Show WhatsApp to Western Europeans, and phone/email to US visitors. Each visitor sees their preferred channel.
2

Train the AI on Your Best Content

Upload your FAQ page, pricing page, product guides, and support docs. The better the training data, the more accurate the AI's Telegram responses will be.
3

Set Up Pre-Filled Messages per Page

On product pages, pre-fill 'I have a question about [product name]'. On pricing pages, use 'I'd like to compare plans'. Context-specific messages increase engagement by 40%.
4

Configure Escalation Rules

Set the AI to escalate when it detects purchase intent, budget mentions, or specific keywords. Your team gets the warm lead with full context in the shared inbox.

Businesses Using Telegram Features Successfully

Dr. Kirk Sanford

Dr. Kirk Sanford

CEO & Founder, Longevity Medical Institute

★★★★★

It's all upside — Boei dramatically improves responsiveness, patient conversion, and operational efficiency, and the ROI is easily justified.

Susan Jones

Susan Jones

Founder/CEO, WebMaxSEO

★★★★★

We initially installed Boei on our agency website to test its capabilities, and the results were so impressive that we've now implemented it across approximately 10 client sites. The AI chatbot not only learns from each website's unique content but also provides valuable data for our SEO strategies.

Koen Rens

Koen Rens

Owner, Luxe Kattenhotel

★★★★★

It's super easy for end users to contact us using Boei. It's clear and extremely user-friendly. With the drag and drop editor, I was ready in only a few minutes.

David K.

David K.

CEO Small-Business (50 or fewer emp.)

★★★★★

What do you like best about Boei? I'm giving 10 points. Why? This app is super easy. You can configure your chat widget in 5 minutes, add a JS script to your "header" in your theme and wooollaaa done. Nothing hard. We have been using Boei mainly for small corporate websites. It really solves our need to have a small chat widget which does not add up 150Kb and XXXXX JS scripts. It's really lightweight and it does not affect your website speed.

Seif Ahmed

Seif Ahmed

@seif588

★★★★★

I have been using Boei for over a year. It is very simple yet effective to implement it. Support is great - Ruben is always responsive and helpful. The product has also added new features which I have not yet needed but good to know Ruben is always working hard to add value to users of Boei. I am sure there are other similar solutions but for the price, support and features (and future updates), this is a great value.

Irfan

Irfan

@mak_web_media

★★★★★

I have been using BOEI for over a year and absolutely amazed with the growth and new features. I recommend BOEI to anyone who is looking to increase website engagement with multiple communication channels.

Peter C

Peter C

@peter_c1

★★★★★

Great founder Ruben , responds personally to emails, and always looking to improve Boei.

Andrew Lee

Andrew Lee

@fromlife89

★★★★★

It's a great tool especially for managing multiple websites and agencies.

Grzegorz G.

Grzegorz G.

★★★★★

I have a quick chat on each page, so it simplifies the way my clients can get in touch with me. It was very easy to implement and they continue to improve this software and are open to feedback. An easy way to add a communication widget to the website. I like best that it supports Messenger and Whatsaap, phone, email and live chat and it is easy to translate for multilingual pages. I can't think about real drowbacks. The [SENSITIVE CONTENT] reply all the support questions quickly and effectively, they are open to feedback. I had no issues at all with this software. Maybe if they could add some protection against spammers if you use the contact form and in some future add a chatbot, that would be fantastic.

Joshua G.

Joshua G.

★★★★★

I was looking for a chat app to easily communicate with my customers. I didn't want to install anything overly complex and I just wanted something that worked within minutes. After briefly using Boei, I knew it was right for me. It's super lightweight and easy to use, plus it has all the chat bots that you might need! Highly recommend to anyone looking for something simple. I wish there was a better UI or more design options.

Ronald D.

Ronald D.

Director Small-Business (50 or fewer emp.)

★★★★★

What do you like best about Boei? Simple, easy to use and implement with little technical support What do you dislike about Boei? Logo deisgns can be improved and some customization of logos of different widgets What problems is Boei solving and how is that benefiting you? On multiple sites, users require different feedback channels. This allows simple customization

Fahd T.

Fahd T.

Founder Small-Business (50 or fewer emp.)

★★★★★

What do you like best about Boei? The best part is the simplicity of the product and ease of use. What do you dislike about Boei? The weak part is the lack of depth for advanced users. What problems is Boei solving and how is that benefiting you? Helps capture visitors using different communication channels under one platform.

Vance W.

Vance W.

★★★★★

We have been using Boei for many clients over the past year and the impact on the page speed is negligible and helps convert website visitors to warm leads. Ease of deployment, lightweight code, and overall flexibility and functionality. The form component isn't exactly flexible and extensive enough for most uses so we often have to use another form solution.

Julien V.

Julien V.

Développeur d'e-commerce Small-Business (50 or fewer emp.)

★★★★★

What do you like best about Boei? Lightweight, opens instantly, lot of features (whatsapp, messenger, contact form, links) What do you dislike about Boei? Not including a built-in chat app, more design customizations could be good What problems is Boei solving and how is that benefiting you? Allowing website visitors to contact us through their preferred channel (whatsapp, phone call, etc)

Chandra Kusuma

Chandra Kusuma

★★★★★

The greatest chat widget for websites I have ever tried. It's quite light and not reduce the site loading speed. Quite easy to install on any type of sites/CMS platform. The features and integrations is continuously developed. The support Ruben and his team provide is the best. Easily number one pick.

Cristian Trappolini

Cristian Trappolini

★★★★★

I want to leave this review because I want to tell you 2 important things: one is that those who don't speak English well often find themselves having to live with Google Translate as their best friend, and the other is that BOEI is fantastic, simple and intuitive even for those who don't speak English well. I am really enthusiastic about the ease of use from the first time, which I rarely find in a similar app. Personally I recommend it to everyone!

Renaat Sioncke

Renaat Sioncke

★★★★★

Boei.helps is an easy-to-use app to connect a support/help icon to your website. I just set up four websites with different social media links, all in no time. Boei helps to customize and speed up my website building work-flow.

Fran Tully

Fran Tully

★★★★★

Very happy to give 5 Stars for this plugin. Over 70% of my business enquiries are coming from Smartphone users based on my Google Analytics. Boei allows those users to contact me on their preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. It's a pop up with a GIF that looks great on my site. And it gives the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now, and I am very happy to recommend. I would try the free version first so you are sure. Thanks Fran

Proinsias M.

Proinsias M.

★★★★★

It was very easy to configure and setup on my website. The only issue I had to deal with was to decide what channels not to include in the pop up on the website. I need to be clear what are the essential channels to include for each site that I design. Very happy to give Top Marks to this Plugin. Most of my business enquiries are coming from Smartphone users based on my Analytics. Boei allows those users in particular contact me on the preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. Its a pop up and also give the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now and I am very happy to recommend. I need to make sure I am not including channel options that are not relevant, so I need to be sure of my target audience to avoid clutter when the pop up is activated.

Gavin S.

Gavin S.

★★★★★

It makes it easier for website visitors to engage with me on the channel of their choice. Installing Boei was simple, took less than 5 minutes, and I was up and running. What I liked is that you can install it on Wordpress, HTML, and even on other page builders. You can use it with WhatsApp, Telegram, Live chat, Facebook messenger, or any combination of them at once so that visitors can pick the channel they're most comfortable with. None at the moment, everything is working as it should be.

Sara Hall

Sara Hall

★★★★★

How is this possible? I have been searching for a service like boei, without success for over a year. What magic is this? Isn't set up supposed to be supremely complicated, involving a coding degree, extensive technical knowledge and possibly a miracle? Boei just works. It works so well I was suspicious of it for nearly a whole week, sending endless texts and emails to myself in utter disbelief, when it failed to keel over! Set up is straight forward, easy and takes minutes. Seriously, I cannot recommend Boei enough.

Mike Foston

Mike Foston

★★★★★

Just about as easy as it gets. It uses all the ways you already have to connect to you, lets your customers choose how they want to connect, and doesn't give you another place to check for messages. Has plenty of configuration options, and support has been very responsive, and willing to listen to ideas to make improvements. Really pleased with how it looks on my sites as well. Bit of a bargain!

Lukáš H.

Lukáš H.

★★★★★

Ease of use and the number of possible integrations. Honestly I can't say there is anything I didn't like when using Boei.

Bikram K. S.

Bikram K. S.

★★★★★

Boei has been a time saver for me. I was looking for a way to integrate various social media chat options into my website so that my customers can contact me using the platform of their choice. I tried 3-4 other platforms but nothing came closer to the experience I finally got from Boei. Its WhatsApp and Google Map integration bought me over. I just wish it has support for Frase assistant and Gist assistant. Ease of use, and painless integration of various chat platforms. lacking integration with Frase and Gist and some of the labels are confusing.

Jay F.

Jay F.

★★★★★

I like that Boei is an AI that learns and continues improving by using our website's information to best answer user questions and guide them on our site. The ease of use is fantastic, requiring no coding or extensive setup work. I was able to have it running on our website in less than 30 minutes even with full customization. If I were to grade the setup ease on a scale of 1 to 10, I would give it an 11.

Ilias A.

Ilias A.

SEO Specialist

★★★★★

Boei is pretty straight-forward to setup. It is lightweight and converts website visitors into leads without over-effort. It simply works on autopilot, while you receive weekly reports on its performance with suggestions for improvement! After setting it up, I just have more leads. Simple.

Jon

Jon

★★★★★

I have followed the intuitive process to set this up on a number of my sites. It has always been easy and it has worked right out of the box. I like the fact that it is a simple widget that can be customized to any channels you wish to add.

Weboo.gr

Weboo.gr

★★★★★

Setting up Boei is a piece of cake. It's lightweight and does all the hard work for you — converting visitors into leads without too much effort. And, to top it off, you get weekly reports with recommendations on how to optimize performance! The support is direct and to the point, and its features are improving steadily.

Dieter Staudinger

Dieter Staudinger

★★★★★

Boei is the superglue that bonds together our communication with our leads and customers, in the channels they most value. Boei is simple to setup and easy to use. Our team loves Boei and we highly recommend you take a look how Boei can help up your communication game!

Jeremy Smith

Jeremy Smith

★★★★★

Boei is reliable, and brilliant at combining multiple tools together for taking care of prospects or customers. You can integrate tools you already use, plus add a few on their own. Great software.

Brendah Akoth

Brendah Akoth

★★★★★

Very great app! It does as it says and it's the most editable chat plugin compared to the others. A few days after installing it, I got inquiries and it opened my eyes to my audience. So it works and saves me time! Great automation partner!

Alexander Martenson

Alexander Martenson

★★★★★

I'm impressed with Boei. The application is simple and intuitive. Having this kind of availability for my prospects coming through my website is vital to my business.

Sheeny

Sheeny

★★★★★

Love this service. My customers can contact me with over a dozen different communication apps whatever they prefer so you never lose out on a customer that might be shy of say WhatsApp and use Viber instead.

Nuno

Nuno

★★★★★

Boei is a lightweight alternative to live chat plugins, talk to customers on their favorite channels. It has many integrations and you can use on WordPress, Shopify or any website using custom HTML. Not only Boei has good customer service but will also help yours.

Robert-Jan

Robert-Jan

CEO/Founder

★★★★★

Ruben has built an amazing and straightforward chat solution. Just let the client chose which option he wants to use! But it doesn't stop there. You can also add buttons that link to an external website, other pages on your website, integrate your chatbot, and so on. So simple, yet so powerful!

CyberCooker

CyberCooker

★★★★★

Nowadays, omnichannel offers us great advantages, but when we want to incorporate all the channels in our site we face a great dilemma: to include icons for each channel, generating visual saturation and confusion. It is here where Boei becomes a fantastic tool, since in a simple way it gives us the necessary order to provide our customers with a wide range of channels so that they can choose the one they feel most comfortable to communicate with us.

Eddine

Eddine

★★★★★

Boei is genuinely one of the most underrated tools on AppSumo. It's lightweight, super easy to install, and gives you so many options to connect with your website visitors. Whether it's WhatsApp, Messenger, email, or a simple contact form, Boei covers it all in one clean, customizable widget. What I love most is how versatile it is — it fits seamlessly with my site, doesn't slow things down, and caters to every visitor's preferred way of communication.

Jairo R.

Jairo R.

Account Executive

★★★★★

Excellent product and service. I can't complain about the level of support I've received. They are receptive to customer feedback and have a public roadmap.

Jaime M.

Jaime M.

Co-Founder

★★★★★

A simple and minimalistic tool with a lot of power! Displaying all of our contacts in a compact and easy to access way.

Stefan M.

Stefan M.

CEO

★★★★★

The integration of communication channels like WhatsApp, Facebook Messenger and Telegram as chat widgets on every page I like, the customizability and the very easy setup. Best Chat and Communication Widget I ever used.

Albert H.

Albert H.

Trainer

★★★★★

I used Replain before, but that is very complicated to manage. I searched for this solution for a long time and I really like it very much! Best solution for communication through your website!

Andres S.

Andres S.

Director

★★★★★

I use the tool on my website to get in touch with my visitors and without having to publish a form that could be abused by spammers. Communication is more fluent and direct as each user can choose their preferred channel to get in touch. Easy to use, many messaging options, customization, easy to implement on virtually any website, reports and analytics, fast to load.

Questions?

Telegram Chat Widget Features FAQ

What is a Telegram chat widget?

A Telegram chat widget is a floating button on your website that lets visitors start a Telegram conversation with your business in one click. Boei's widget includes AI responses, a shared inbox, lead capture, analytics, and 50+ other channels.

How does the AI work with Telegram?

The AI is trained on your website content, FAQs, and uploaded documents. When a visitor messages you on Telegram, the AI responds instantly with accurate answers. It qualifies leads, captures contact details, and escalates warm prospects to your team with full context.

Can the AI handle multiple languages on Telegram?

Yes. The AI auto-translates conversations to 95+ languages. A Russian visitor gets responses in Russian, a Brazilian visitor in Portuguese, all from a single Telegram account. No separate bots needed per language.

What's the difference between username mode and bot mode?

Username mode (@yourcompany) opens a direct conversation. Personal and human. Bot mode (@yourcompany_bot) enables automated responses, structured menus, and higher message volumes. Both work with Boei's AI and inbox features.

How does the shared inbox work with Telegram?

All Telegram conversations appear in Boei's shared inbox alongside WhatsApp, Messenger, email, and other channels. Agents see full conversations with AI summaries, assign chats, add notes, and respond from one place. Team seats vary by plan (1 on Starter, up to 7 on Scale).

What analytics do I get for Telegram?

Track widget clicks, conversations started, response times, lead conversion rates, and revenue attribution. See which pages generate the most Telegram conversations. Integrates with Google Analytics for end-to-end tracking.

Can I customize the Telegram widget appearance?

Yes. Customize colors (hex), position (any corner), size, icon style, entrance animation, greeting message, and hover text. Configure separate mobile and desktop layouts. The widget matches any brand design.

How does geo-targeting work?

Boei detects visitor location and shows the relevant channel. Show Telegram to visitors from Russia and Central Asia, WhatsApp to Western Europeans, and phone to US visitors. Rules apply automatically. Visitors see only the channels relevant to them.

What platforms does the Telegram widget work on?

Boei works on 500+ platforms including WordPress, Shopify, Wix, Squarespace, Webflow, Framer, Joomla, PrestaShop. Any website that supports custom code.

How much do all these features cost?

Everything is included in Boei Starter plan at $19/month: Telegram widget, AI chatbot (2,000 messages), shared inbox, CRM, analytics, geo-targeting, auto-translation, and 50+ channels. No per-seat AI fees. Start with a 7-day free trial. No credit card required.

Telegram Chat Widget for Every Platform

Platform-specific installation guides and optimizations

Try Every Telegram Feature Free for 7 Days

AI responses, shared inbox, CRM, analytics, 50+ channels. All included. No credit card required.

Enterprise? Schedule a demo →

✓ 7-day free trial • ✓ No credit card required • ✓ 5-minute setup • ✓ All features included

from 159 reviews