Your AI Agent Runs Paddle in the Chat

Send payment links, manage subscriptions, process refunds, and look up invoices. Boei's agentic AI calls the Paddle API on the fly and works across web chat, WhatsApp, email, and SMS.
✓Payment links + subscriptions✓Refunds, cancels, updates✓You pick which actions are on
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Paddle Capabilities

What Your AI Agent Can Do With Paddle

Boei's agentic AI calls the Paddle API directly during conversations. No marketplace, no glue code. The agent figures out the right call, runs it live, and replies in the chat.

Send a payment link

The agent calculates the total from your pricing rules and sends a Paddle checkout link inside the chat.

Can I get a quote for the Pro plan?
For 5 seats on the Pro plan that's $245. Here's your secure payment link from Paddle.

Process a refund

The agent looks up the charge in Paddle, applies your refund policy, and issues the refund right in the conversation.

Can I get a refund? I forgot to cancel.
Refunded $49 to your card via Paddle. It'll show up in 5-10 business days.

Cancel a subscription

After verifying the customer, the agent cancels the Paddle subscription and confirms in the chat.

I want to cancel my subscription
Cancelled in Paddle effective May 31. You'll keep access until then and won't be billed again.

Look up an invoice

The agent fetches past invoices from Paddle and emails the right one without opening a ticket.

Can you send me the invoice for March?
Sent. Paddle invoice #INV-1042 ($49.00) is on its way.

Need something else? Tell the AI in plain English. The agent figures out the right Paddle API call and runs it live.

Billing Support That Resolves Itself

If you run a SaaS product, you know that billing questions make up a huge chunk of support tickets. What plan am I on? When is my next payment? How do I upgrade? How do I cancel? These questions all have straightforward answers, but someone on your team still has to look them up and reply.

When you connect Boei to Paddle via webhooks, your AI chatbot becomes a self-service billing assistant. A customer asks about their subscription, and the AI looks it up in Paddle in real time. It knows their plan, billing cycle, next payment date, and transaction history. It can share upgrade options with pricing and even generate a checkout link for a plan change.

Paddle is especially well-suited for this because it acts as your merchant of record. It handles sales tax, VAT, and compliance in every country. When your AI chatbot connects to Paddle, it can answer tax-related billing questions too, like why a customer in Germany sees a different price than someone in the US. That level of instant, accurate support is what turns frustrated users into loyal customers.

How Billing Support Works Automatically

From customer question to instant resolution

1

Customer Asks a Billing Question

A user visits your website and asks about their subscription, invoice, or upgrade options through the chat widget.
2

AI Looks Up Their Account in Paddle

The AI identifies the customer (by email or account ID) and queries Paddle's API to get their current plan, billing status, and transaction history.
3

Instant, Accurate Answer

The AI replies with the specific information the customer asked for. If they want to upgrade, it provides a Paddle checkout link for the new plan.

What SaaS Companies Do With Boei + Paddle

Subscription Status Lookup

Customers ask "What plan am I on?" and the AI checks Paddle instantly. It replies with the plan name, billing cycle, next renewal date, and whether the subscription is active, paused, or past due.

Plan Upgrade in Chat

When a customer wants to upgrade, the AI shows available plans with pricing and generates a Paddle checkout link for the new plan. The customer clicks and upgrades without leaving the chat.

Billing Inquiry Handling

Questions about invoices, payment methods, or failed charges? The AI pulls the relevant data from Paddle and explains what happened, including tax details and currency conversions.

Trial Extension

A trial user is not ready to commit yet? The AI can extend their Paddle trial period through a webhook call and confirm the new expiration date, all within the chat conversation.

Cancellation Handling With Save Offers

When someone asks to cancel, the AI can present a retention offer, like a discount or plan downgrade, before processing the cancellation through Paddle. Reduce churn with automated save flows.

Invoice and Receipt Retrieval

Customers who need an invoice for their records can ask the AI. It fetches the receipt URL from Paddle and shares it in the chat. No need to search through email.

Frequently Asked Questions

Why Paddle specifically instead of Stripe for SaaS?

Paddle is a merchant of record, meaning it handles sales tax, VAT, and compliance for you globally. When your chatbot connects to Paddle, it can also explain tax-related billing questions that Stripe users would need to handle separately.

How does the AI identify which customer is asking?

The AI can ask for the customer's email address or account ID during the conversation. It then uses that identifier to look up their subscription in Paddle via webhook.

Can the AI actually change subscriptions?

Yes. Through Paddle's API, the AI can trigger plan changes, pause subscriptions, extend trials, or initiate cancellations. You control which actions are enabled in the webhook configuration.

What Boei plan supports Paddle webhooks?

Webhook integrations require the Growth plan at $49/month (annual billing). This includes 3 chatbots, 7,000 AI credits, and the API access for Paddle webhook calls.

Will this work with Paddle Classic and Paddle Billing?

Yes. The webhook integration works with both Paddle Classic and the newer Paddle Billing API. You configure the appropriate API endpoints and keys in Boei's webhook settings.

Stop Answering the Same Billing Questions Over and Over

Your AI chatbot handles subscription lookups, upgrades, and billing questions through Paddle. Your support team focuses on real problems.

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✓ 7-day free trial • ✓ No credit card required • ✓ Works with Paddle Classic and Billing