Let Your Chatbot Handle SaaS Subscription Questions

"What plan am I on?" "When does my trial end?" "Can I upgrade?" Your AI chatbot looks up the answers in Paddle and responds in seconds. No support ticket needed.

Plan upgrades from chat

Instant billing answers

Fewer support tickets

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Billing Support That Resolves Itself

If you run a SaaS product, you know that billing questions make up a huge chunk of support tickets. What plan am I on? When is my next payment? How do I upgrade? How do I cancel? These questions all have straightforward answers, but someone on your team still has to look them up and reply.

When you connect Boei to Paddle via webhooks, your AI chatbot becomes a self-service billing assistant. A customer asks about their subscription, and the AI looks it up in Paddle in real time. It knows their plan, billing cycle, next payment date, and transaction history. It can share upgrade options with pricing and even generate a checkout link for a plan change.

Paddle is especially well-suited for this because it acts as your merchant of record. It handles sales tax, VAT, and compliance in every country. When your AI chatbot connects to Paddle, it can answer tax-related billing questions too, like why a customer in Germany sees a different price than someone in the US. That level of instant, accurate support is what turns frustrated users into loyal customers.

How Billing Support Works Automatically

From customer question to instant resolution

Customer Asks a Billing Question

A user visits your website and asks about their subscription, invoice, or upgrade options through the chat widget.

AI Looks Up Their Account in Paddle

The AI identifies the customer (by email or account ID) and queries Paddle's API to get their current plan, billing status, and transaction history.

Instant, Accurate Answer

The AI replies with the specific information the customer asked for. If they want to upgrade, it provides a Paddle checkout link for the new plan.

What SaaS Companies Do With Boei + Paddle

Subscription Status Lookup

Customers ask "What plan am I on?" and the AI checks Paddle instantly. It replies with the plan name, billing cycle, next renewal date, and whether the subscription is active, paused, or past due.

Plan Upgrade in Chat

When a customer wants to upgrade, the AI shows available plans with pricing and generates a Paddle checkout link for the new plan. The customer clicks and upgrades without leaving the chat.

Billing Inquiry Handling

Questions about invoices, payment methods, or failed charges? The AI pulls the relevant data from Paddle and explains what happened, including tax details and currency conversions.

Trial Extension

A trial user is not ready to commit yet? The AI can extend their Paddle trial period through a webhook call and confirm the new expiration date, all within the chat conversation.

Cancellation Handling With Save Offers

When someone asks to cancel, the AI can present a retention offer, like a discount or plan downgrade, before processing the cancellation through Paddle. Reduce churn with automated save flows.

Invoice and Receipt Retrieval

Customers who need an invoice for their records can ask the AI. It fetches the receipt URL from Paddle and shares it in the chat. No need to search through email.

Frequently Asked Questions

Why Paddle specifically instead of Stripe for SaaS?

Paddle is a merchant of record, meaning it handles sales tax, VAT, and compliance for you globally. When your chatbot connects to Paddle, it can also explain tax-related billing questions that Stripe users would need to handle separately.

How does the AI identify which customer is asking?

The AI can ask for the customer's email address or account ID during the conversation. It then uses that identifier to look up their subscription in Paddle via webhook.

Can the AI actually change subscriptions?

Yes. Through Paddle's API, the AI can trigger plan changes, pause subscriptions, extend trials, or initiate cancellations. You control which actions are enabled in the webhook configuration.

What Boei plan supports Paddle webhooks?

Webhook integrations require the Growth plan at $49/month (annual billing). This includes 3 chatbots, 7,000 AI credits, and the API access for Paddle webhook calls.

Will this work with Paddle Classic and Paddle Billing?

Yes. The webhook integration works with both Paddle Classic and the newer Paddle Billing API. You configure the appropriate API endpoints and keys in Boei's webhook settings.