Bug Reports From Chat to Linear Issue in One Step

Your engineering team tracks work in Linear. Your customers report bugs through chat. Boei's AI agent bridges the gap, creating well-structured Linear issues from customer conversations with severity, labels, and reproduction context already attached.

Bug reports with reproduction steps

Routed to the right project

Priority set from severity

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Engineering Teams Deserve Better Than Secondhand Bug Reports

When a customer hits a bug, they describe it in their own words during a chat conversation. That description usually gets relayed through a support agent, loses detail in translation, and arrives in Linear as a vague issue that engineers have to investigate from scratch.

Boei shortens that chain to one step. The AI agent talks to the customer, asks clarifying questions about what happened, and extracts the details engineers actually need: what the customer was trying to do, what went wrong, what browser or device they were using, and how severe the impact is. Then it fires a webhook that creates a Linear issue with all of that structured data.

Engineers open Linear and find issues with real context from real users. No telephone game, no missing details, no "can you reproduce this?" back-and-forth. The customer's words go straight into the issue description, and the AI adds structure around them.

From Customer Report to Linear Issue

One conversation, one issue, full context

Customer Reports a Problem

A user hits a bug and reaches out through your website chat or any Boei channel. They describe what went wrong in their own words.

AI Agent Gathers Details

The AI asks smart follow-up questions: what were you trying to do? What did you see instead? What browser are you using? It builds a structured report from the conversation.

Linear Issue Created

A webhook fires and creates a Linear issue in the correct project with the title, description, labels, priority level, and a link to the customer conversation.

How Dev Teams Use Boei With Linear

Structured Bug Reports

The AI extracts what the user expected, what actually happened, and environmental details. Engineers get issues they can start working on immediately instead of spending time reproducing vague reports.

Automatic Label Assignment

Issues get labeled based on what area they affect. Payment issues get the billing label. UI glitches get the frontend label. The AI categorizes based on the customer's description so engineers can filter their views.

Project and Team Routing

Backend issues go to the Backend project. Mobile bugs go to the Mobile team. The AI identifies which part of your product is affected and routes the issue to the right Linear project.

Priority From Customer Impact

A customer who cannot complete checkout gets an urgent issue. Someone with a cosmetic complaint gets a low priority. The AI sets Linear priority based on how the bug affects the customer's ability to use your product.

Cycle Planning Input

Customer-reported issues feed into your Linear cycles with real priority data. Your team plans sprints based on what users actually experience, not internal assumptions about what matters.

Customer Voice in Issue Descriptions

The issue description includes the customer's actual words alongside the AI's structured summary. Engineers understand both the technical problem and the human impact without needing to read a full chat transcript.

Frequently Asked Questions

How does Boei send issues to Linear?

Through webhooks. Boei's AI agent packages the bug report or feature request as structured data and sends it via webhook. You can connect it to Linear through Zapier, Make, or a direct API integration using Linear's GraphQL API.

Can the AI distinguish bugs from feature requests?

Yes. The AI agent analyzes the conversation to determine whether the customer is reporting something broken versus requesting something new. Each type gets different labels and can route to different Linear projects.

Does the AI ask follow-up questions about bugs?

Yes. When a customer reports a problem, the AI agent can ask clarifying questions like what they were trying to do, what browser they use, and whether they can reproduce the issue. This gives engineers much better issue descriptions.

Which Linear plans does this work with?

The integration works with all Linear plans that have API access, including the free plan. Linear's API is available on all tiers, so there are no restrictions on their side.

What does the Boei Growth plan include?

The Growth plan is $49/month with annual billing. It includes webhook support, API access, 3 chatbots, 7,000 AI credits, 3 agent seats, and the deal pipeline. Webhooks are needed for the Linear integration.