Your AI Agent Runs Capsule in the Chat

Capture leads, update deals, and look up records inside the chat. Boei's agentic AI calls the Capsule API on the fly and works across web chat, WhatsApp, email, and SMS.
✓Lead capture + tagging✓Update deals + records✓You pick which actions are on
Start Free Trial

Enterprise? Schedule a demo →

from 159 reviews

Capsule Capabilities

What Your AI Agent Can Do With Capsule

Boei's agentic AI calls the Capsule API directly during conversations. No marketplace, no glue code. The agent figures out the right call, runs it live, and replies in the chat.

Capture a new lead

The agent collects qualifying info, then creates a contact and deal in Capsule with the full chat transcript attached.

I'm interested in your enterprise plan
Got it. I've added you to Capsule as 'Enterprise interest' and our sales team will reach out today.

Look up an existing record

Returning customers ask for status, the agent fetches the record from Capsule and replies with the answer.

What's the status of my account?
Looking it up in Capsule... your account is active, last renewal was on Jan 15. Anything else?

Move a deal to the next stage

After verifying who's chatting, the agent updates deal stage, owner, or amount in Capsule from the conversation.

We're ready to sign, can you move us forward?
Done. I've moved your deal to 'Negotiation' in Capsule and pinged your account exec.

Tag and segment leads

The agent applies the right tags or list memberships in Capsule based on what the visitor says, so segmentation happens in real time.

I'm just researching for now
No problem. I've tagged you 'Researching' in Capsule so we send you the right resources, not pushy emails.

Need something else? Tell the AI in plain English. The agent figures out the right Capsule API call and runs it live.

Automation Without Overcomplication

Capsule CRM users tend to share a philosophy: tools should make work easier, not create more work. That is exactly why the Boei connection makes sense. There is nothing to configure inside Capsule, no plugins to install, no new screens to learn. You connect a webhook, map a few fields, and leads start appearing.

Here is what happens: a visitor arrives on your website and starts chatting with Boei's AI agent. The AI has a helpful conversation, answering questions about your business and naturally collecting the visitor's name, email, and what they need. When the conversation finishes, a webhook sends the data to Capsule. A party record (person or organization) is created, an opportunity is opened in your sales pipeline, and a task is created reminding your team to follow up.

The beauty of this for Capsule users is that it respects the simplicity of your CRM. You do not get flooded with data fields you do not need. You get the essentials: who the person is, what they want, and a reminder to reach out. That is Capsule's strength, and Boei works with it rather than against it.

How It Works

From website chat to Capsule record in three steps

1

AI Chats With Your Visitor

A prospect arrives on your website and has a conversation with Boei's AI about your products or services.
2

Webhook Sends to Capsule

The AI sends structured lead data via webhook. A party, opportunity, and follow-up task are created in Capsule instantly.
3

You Follow Up With Context

Your task list shows a new follow-up. You open the party record, read what they discussed with the AI, and make an informed call.

How Capsule Teams Use This

Party Creation (People and Organizations)

A visitor asks about your accounting services and shares their business name. Capsule gets a new person record linked to their organization. Both are created from one chat conversation.

Opportunity Tracking

When the AI identifies buying interest, it creates a Capsule opportunity with the service they asked about and a value estimate. Your pipeline updates in real time.

Follow-Up Task Creation

Every qualified lead gets a Capsule task assigned to the right team member. 'Call back John from ABC Corp about website redesign' with a due date of tomorrow morning.

History Tracking From Day One

The conversation note is attached to the party record as the first entry in their history. Every future interaction builds on the context the AI captured.

Weekend Lead Capture

A business owner messages via WhatsApp on Saturday afternoon. The AI handles the conversation, creates the Capsule records, and your Monday starts with a warm lead ready for follow-up.

Tag-Based Organization

Capsule tags are applied based on the conversation: service interest, industry, or lead source. Your filtered views show you exactly what you need to see.

What Gets Sent to Capsule

Party (Person)

Name, email, phone, and job title from the conversation.

Party (Organization)

Company name linked to the person record.

Opportunity

Deal name, value, milestone, and expected close date.

Task

Follow-up task with description and due date.

History Note

Conversation summary added to the party's history.

Tags

Service interest, lead source, and priority tags.

Frequently Asked Questions

Is this a native Capsule CRM integration?

The connection works through webhooks via Zapier to Capsule's API. Zapier has a well-supported Capsule integration that handles creating parties, opportunities, tasks, and history entries.

Does it work with Capsule's free plan?

Yes, with some limitations. Capsule's free plan supports up to 250 contacts. The webhook creates records the same way regardless of plan, but you will need a paid Capsule plan if you expect more than 250 contacts.

Can it create both person and organization records?

Yes. When the AI captures a company name along with personal details, the webhook creates both a person party and an organization party, linked together in Capsule.

What Boei plan do I need?

Webhook integrations require the Boei Growth plan at $49/month (annual). This includes AI agent capabilities, 7,000 AI credits, and API access for webhook configurations.

Will it keep my Capsule CRM simple?

Absolutely. The webhook only creates the records you configure. You get a party, an opportunity, and a task. No extra fields, no dashboard clutter, no changes to how you use Capsule.

Can I map conversation data to Capsule custom fields?

Yes. If you use custom fields in Capsule, the webhook data can be mapped to those fields in your Zapier configuration. Budget, industry, or any other data point the AI captures.

More Leads in Capsule, Same Simplicity

Boei captures your website visitors and feeds them into Capsule. No complexity added, just more opportunities in your pipeline.

Start Free Trial

Enterprise? Schedule a demo →

✓ 7-day free trial • ✓ No credit card required • ✓ Webhooks on Growth plan ($49/mo)