Give Citizens 24/7 Self-Service Without Adding Frontdesk Staff

Municipalities and public agencies get the same 40 questions every week: opening hours, permit requirements, tax deadlines, and how to book an appointment. Boei's AI chatbot answers all of them in 95+ languages, routes complex cases to the right department, and keeps every conversation on EU-hosted infrastructure with a self-service DPA.

EU data residency + GDPR compliant
95+ languages out of the box
Permit, tax, and appointment Q&A
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Andrew Lee David S. Vance W. Grant Nitesh Manav
from 159 reviews

Public Sector Frontdesks Are Overwhelmed by Repeatable Questions

A resident wants to know whether the town hall is open on the day between Christmas and New Year. Another wants the checklist for a building permit. A third needs the office hours for their local library, in Ukrainian, because they only moved to the country three months ago. All three call the same line, get put on hold, and end up submitting a duplicate form because the answer was not obvious online.

Meanwhile, your frontdesk team is answering the same 40 questions on the phone, via email, and at the counter. The information is on your website, but it is spread across 200 pages and only in the local language. There is no way for someone to just ask their question in plain language and get a clear answer.

Public sector procurement adds a real constraint: you cannot ship citizen data to an unknown US vendor. Any AI-based tool has to keep data in the EU, sign a proper DPA, and give citizens the same GDPR rights they get everywhere else.

Boei gives your agency an AI chatbot trained on your own pages and policies, that answers in 95+ languages 24/7, routes complex cases to the correct department, and runs on EU-hosted infrastructure with a self-service DPA.

Three Problems Every Public Agency Faces Online

Sound familiar? Boei solves each one.

Frontdesk Phone Lines Are Overloaded

The same 40 questions dominate every day: opening hours, permit requirements, tax deadlines, appointment availability. Answering them by hand blocks the phone line from citizens with genuinely complex cases.

Non-Native Speakers Cannot Access Services

New residents, tourists, and multilingual communities cannot find answers on a monolingual website. They call, get transferred, and often give up. That leaves entitlements unclaimed and services underused.

Procurement Blocks Most Chatbot Vendors

Most chatbot tools ship citizen data to US servers with vague DPAs. Public sector procurement, DPO review, and citizen trust all require actual EU data residency, GDPR erasure, and a signable DPA before anything can go live.

How Boei Works for Municipalities and Government Agencies

AI agent actions built for public services, not sales chat

Permit and Licensing Q&A

Resident asks about a building permit, business license, event permit, or parking permit. The AI walks them through requirements, required documents, fees, and timelines from your own policy pages, then either books an intake appointment or routes to the right officer.

Tax Deadline and Filing Reminders

Citizen asks about local tax, property tax, or business rates. The AI answers with the current deadline, payment options, and links to the online portal. Can send email or SMS reminders before the deadline to registered residents.

Public Service Hours and Location Lookup

Anyone can ask about opening hours for the town hall, library, waste depot, or civic center, including holiday exceptions. The AI answers from your service pages and can hand off a map link via WhatsApp or SMS.

Multilingual Citizen Support

EU citizens have the right to receive public information in a language they understand. The AI responds in 95+ languages automatically, so a Ukrainian family, an Arabic-speaking resident, or a Polish worker gets the same quality of service in their own language, without hiring bilingual staff.

Appointment Booking

Residents book counter appointments (passport pickup, ID renewal, marriage registration) directly in chat. Integrates with your existing calendar system. Sends an email confirmation plus a reminder the day before to reduce no-shows on scarce staff time.

Case Routing to the Right Department

When a question is genuinely complex, the AI collects the context (name, issue category, location, urgency) and routes to the correct department queue in the shared inbox, with a clean transcript. Staff pick up already-triaged cases instead of cold ones.

Every Channel, One Inbox

Citizens reach you on your website, WhatsApp, email, or SMS. AI replies automatically on all channels in 95+ languages. Every conversation lands in one shared inbox for your service team, with tags for permits, tax, appointments, or complaints.

EU-Hosted, GDPR Compliant

Boei runs on EU data centers with encryption at rest and in transit. Full support for GDPR data subject rights (access, erasure, portability). Cookieless mode available for citizen-facing deployments. See security details.

Procurement Notes for Public Sector Buyers

Boei is designed to pass public sector procurement without exceptions. Below is the short list of what you can put in front of your DPO, procurement team, and IT security review.

  • EU data residency. Primary data is stored in EU data centers. Data never leaves the EU for primary processing.
  • Self-service DPA. Standard Data Processing Agreement signable at /dpa/, no waiting on sales.
  • GDPR compliant. Full support for data subject rights (access, erasure, portability). One-click GDPR Article 17 erasure for any citizen record from your dashboard.
  • Encryption. At rest and in transit.
  • Cookieless mode. Runs without cookies or local storage, so you can deploy on public services pages without adding a consent banner.
  • No training on your data. Citizen conversations are never used to train underlying AI models.
  • Infrastructure certifications. Underlying cloud infrastructure is AICPA SOC 2 Type II certified (via the hosting provider). Boei itself is not currently ISO 27001 or SOC 2 certified as an organization. If your tender requires those, contact us before procurement to confirm scope.
  • Incident response. Formal incident response process with GDPR 72-hour breach notification.

See the full security page for the full compliance detail.

Boei vs Generic Chatbot Solutions for Government

Flat plan pricing. Built for public services and citizen data protection.

Feature Boei ($19/mo) Intercom ($39/seat) HubSpot (Free-$800)
AI trained on your policies and pages ✓ Yes ✓ Yes Extra cost
EU data residency ✓ Yes Partial (US default) US
Self-service DPA Yes (/dpa) Enterprise only Enterprise only
GDPR one-click erasure ✓ Yes Manual Manual
Cookieless deployment ✓ Yes ✗ ✗
95+ languages ✓ Yes ✓ Yes ✗ Limited
Case routing to departments ✓ Yes ✓ Yes ✓ Yes
Appointment booking in chat ✓ Yes Custom build Custom build
WhatsApp + Email + SMS ✓ Yes Extra cost Extra cost
Predictable flat pricing ✓ Yes Per-seat Tiered contact-based

What Our Customers Say

Dr. Kirk Sanford

Dr. Kirk Sanford

CEO & Founder, Longevity Medical Institute

It's all upside — Boei dramatically improves responsiveness, patient conversion, and operational efficiency, and the ROI is easily justified.
Susan Jones

Susan Jones

Founder/CEO, WebMaxSEO

We initially installed Boei on our agency website to test its capabilities, and the results were so impressive that we've now implemented it across approximately 10 client sites. The AI chatbot not only learns from each website's unique content but also provides valuable data for our SEO strategies.
Marcel Hogenhout

Marcel Hogenhout

Managing Director, Orangebeard

Boei integrates all possible chat, mail, and call applications in a very accessible way. It helps us to create a simple but beautiful contact button on our websites without external help.
Koen Rens

Koen Rens

Owner, Luxe Kattenhotel

It's super easy for end users to contact us using Boei. It's clear and extremely user-friendly. With the drag and drop editor, I was ready in only a few minutes.
David K.

David K.

CEO Small-Business (50 or fewer emp.)

What do you like best about Boei? I'm giving 10 points. Why? This app is super easy. You can configure your chat widget in 5 minutes, add a JS script to your "header" in your theme and wooollaaa done. Nothing hard. We have been using Boei mainly for small corporate websites. It really solves our need to have a small chat widget which does not add up 150Kb and XXXXX JS scripts. It's really lightweight and it does not affect your website speed.
Seif Ahmed

Seif Ahmed

@seif588

I have been using Boei for over a year. It is very simple yet effective to implement it. Support is great - Ruben is always responsive and helpful. The product has also added new features which I have not yet needed but good to know Ruben is always working hard to add value to users of Boei. I am sure there are other similar solutions but for the price, support and features (and future updates), this is a great value.
Neu

Neu

@siddharthaneu

Ruben has been consistent with Boei and made a lot of improvements! All the best brother!
Irfan

Irfan

@mak_web_media

I have been using BOEI for over a year and absolutely amazed with the growth and new features. I recommend BOEI to anyone who is looking to increase website engagement with multiple communication channels.
Peter C

Peter C

@peter_c1

Great founder Ruben , responds personally to emails, and always looking to improve Boei.
Andrew Lee

Andrew Lee

@fromlife89

It's a great tool especially for managing multiple websites and agencies.
Grzegorz G.

Grzegorz G.

I have a quick chat on each page, so it simplifies the way my clients can get in touch with me. It was very easy to implement and they continue to improve this software and are open to feedback. An easy way to add a communication widget to the website. I like best that it supports Messenger and Whatsaap, phone, email and live chat and it is easy to translate for multilingual pages. I can't think about real drowbacks. The [SENSITIVE CONTENT] reply all the support questions quickly and effectively, they are open to feedback. I had no issues at all with this software. Maybe if they could add some protection against spammers if you use the contact form and in some future add a chatbot, that would be fantastic.
Joshua G.

Joshua G.

I was looking for a chat app to easily communicate with my customers. I didn't want to install anything overly complex and I just wanted something that worked within minutes. After briefly using Boei, I knew it was right for me. It's super lightweight and easy to use, plus it has all the chat bots that you might need! Highly recommend to anyone looking for something simple. I wish there was a better UI or more design options.
Ronald D.

Ronald D.

Director Small-Business (50 or fewer emp.)

What do you like best about Boei? Simple, easy to use and implement with little technical support What do you dislike about Boei? Logo deisgns can be improved and some customization of logos of different widgets What problems is Boei solving and how is that benefiting you? On multiple sites, users require different feedback channels. This allows simple customization
Fahd T.

Fahd T.

Founder Small-Business (50 or fewer emp.)

What do you like best about Boei? The best part is the simplicity of the product and ease of use. What do you dislike about Boei? The weak part is the lack of depth for advanced users. What problems is Boei solving and how is that benefiting you? Helps capture visitors using different communication channels under one platform.
David S.

David S.

CEO/Founder Small-Business (50 or fewer emp.)

What do you like best about Boei? It's extremely easy to gather different communication channels under one UI, simplifying the contact process for users, which is essential because it allows us to meet our clients via their preferred method (and not the one we impose on them) What do you dislike about Boei? I wish they had more design options to make it less standard amongst different websites. Another thing that could be better is the speed at which new integrations are added; it could be faster. What problems is Boei solving and how is that benefiting you? Some users prefer contact forms, other live chats, other Instagram/facebook DmS, ETC. Boei allows us to display all these channels in a simplified and unified manner.
Vance W.

Vance W.

We have been using Boei for many clients over the past year and the impact on the page speed is negligible and helps convert website visitors to warm leads. Ease of deployment, lightweight code, and overall flexibility and functionality. The form component isn't exactly flexible and extensive enough for most uses so we often have to use another form solution.
Julien V.

Julien V.

Développeur d'e-commerce Small-Business (50 or fewer emp.)

What do you like best about Boei? Lightweight, opens instantly, lot of features (whatsapp, messenger, contact form, links) What do you dislike about Boei? Not including a built-in chat app, more design customizations could be good What problems is Boei solving and how is that benefiting you? Allowing website visitors to contact us through their preferred channel (whatsapp, phone call, etc)
Grant

Grant

I'm a tech noob, but Boei was super easy to install on my site. I've added several options for contacting me through different channels, links to questionnaires / contact forms, and links to my socials... It's so much more than just a chat button, which is awesome!
Hansie

Hansie

Works great, nice variation of apps
Chandra Kusuma

Chandra Kusuma

The greatest chat widget for websites I have ever tried. It's quite light and not reduce the site loading speed. Quite easy to install on any type of sites/CMS platform. The features and integrations is continuously developed. The support Ruben and his team provide is the best. Easily number one pick.
Pepe

Pepe

This is a great way to chat with visitors on their favorite channels. I really like this because it's simple to implement. It's also easy to find new integrations because there are many channels to choose from (Line, WhatsApp, Email, Contact form, etc.). Ruben, the founder, is also a great guy, always listening to users requests and feedbacks.
Arjun E.

Arjun E.

Boei is very easy to customize and install on my platforms. Sub-accounts have not yet arrived, and it's very important for my clients' use.
José Manuel D.

José Manuel D.

Very easy to install and use. A lot of options of contact. User doesn´t have an option to close or make it dissappear from a site (if they dont want or need to contact(
Cristian Trappolini

Cristian Trappolini

I want to leave this review because I want to tell you 2 important things: one is that those who don't speak English well often find themselves having to live with Google Translate as their best friend, and the other is that BOEI is fantastic, simple and intuitive even for those who don't speak English well. I am really enthusiastic about the ease of use from the first time, which I rarely find in a similar app. Personally I recommend it to everyone!
Daniel Gyger

Daniel Gyger

A must for simplicity and efficiency. To test it is to approve it, in any case we can only recommend it.
Nitesh Manav

Nitesh Manav

It's a light-weight, easy to set-up and use. It increases conversions by talking to visitors on their favorite channels. Above this, it's also cookie-free and GDPR proof which makes it more light-weight and secure.
Renaat Sioncke

Renaat Sioncke

Boei.helps is an easy-to-use app to connect a support/help icon to your website. I just set up four websites with different social media links, all in no time. Boei helps to customize and speed up my website building work-flow.
Dr. Kirk Sanford

Dr. Kirk Sanford

CEO & Founder, Longevity Medical Institute

It's all upside — Boei dramatically improves responsiveness, patient conversion, and operational efficiency, and the ROI is easily justified.
Susan Jones

Susan Jones

Founder/CEO, WebMaxSEO

We initially installed Boei on our agency website to test its capabilities, and the results were so impressive that we've now implemented it across approximately 10 client sites. The AI chatbot not only learns from each website's unique content but also provides valuable data for our SEO strategies.
Marcel Hogenhout

Marcel Hogenhout

Managing Director, Orangebeard

Boei integrates all possible chat, mail, and call applications in a very accessible way. It helps us to create a simple but beautiful contact button on our websites without external help.
Koen Rens

Koen Rens

Owner, Luxe Kattenhotel

It's super easy for end users to contact us using Boei. It's clear and extremely user-friendly. With the drag and drop editor, I was ready in only a few minutes.
David K.

David K.

CEO Small-Business (50 or fewer emp.)

What do you like best about Boei? I'm giving 10 points. Why? This app is super easy. You can configure your chat widget in 5 minutes, add a JS script to your "header" in your theme and wooollaaa done. Nothing hard. We have been using Boei mainly for small corporate websites. It really solves our need to have a small chat widget which does not add up 150Kb and XXXXX JS scripts. It's really lightweight and it does not affect your website speed.
Fran Tully

Fran Tully

Very happy to give 5 Stars for this plugin. Over 70% of my business enquiries are coming from Smartphone users based on my Google Analytics. Boei allows those users to contact me on their preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. It's a pop up with a GIF that looks great on my site. And it gives the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now, and I am very happy to recommend. I would try the free version first so you are sure. Thanks Fran
Proinsias M.

Proinsias M.

It was very easy to configure and setup on my website. The only issue I had to deal with was to decide what channels not to include in the pop up on the website. I need to be clear what are the essential channels to include for each site that I design. Very happy to give Top Marks to this Plugin. Most of my business enquiries are coming from Smartphone users based on my Analytics. Boei allows those users in particular contact me on the preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. Its a pop up and also give the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now and I am very happy to recommend. I need to make sure I am not including channel options that are not relevant, so I need to be sure of my target audience to avoid clutter when the pop up is activated.
Gavin S.

Gavin S.

It makes it easier for website visitors to engage with me on the channel of their choice. Installing Boei was simple, took less than 5 minutes, and I was up and running. What I liked is that you can install it on Wordpress, HTML, and even on other page builders. You can use it with WhatsApp, Telegram, Live chat, Facebook messenger, or any combination of them at once so that visitors can pick the channel they're most comfortable with. None at the moment, everything is working as it should be.
Sara Hall

Sara Hall

How is this possible? I have been searching for a service like boei, without success for over a year. What magic is this? Isn't set up supposed to be supremely complicated, involving a coding degree, extensive technical knowledge and possibly a miracle? Boei just works. It works so well I was suspicious of it for nearly a whole week, sending endless texts and emails to myself in utter disbelief, when it failed to keel over! Set up is straight forward, easy and takes minutes. Seriously, I cannot recommend Boei enough.
Mike Foston

Mike Foston

Just about as easy as it gets. It uses all the ways you already have to connect to you, lets your customers choose how they want to connect, and doesn't give you another place to check for messages. Has plenty of configuration options, and support has been very responsive, and willing to listen to ideas to make improvements. Really pleased with how it looks on my sites as well. Bit of a bargain!
Lukáš H.

Lukáš H.

Ease of use and the number of possible integrations. Honestly I can't say there is anything I didn't like when using Boei.
Bikram K. S.

Bikram K. S.

Boei has been a time saver for me. I was looking for a way to integrate various social media chat options into my website so that my customers can contact me using the platform of their choice. I tried 3-4 other platforms but nothing came closer to the experience I finally got from Boei. Its WhatsApp and Google Map integration bought me over. I just wish it has support for Frase assistant and Gist assistant. Ease of use, and painless integration of various chat platforms. lacking integration with Frase and Gist and some of the labels are confusing.
Jay F.

Jay F.

I like that Boei is an AI that learns and continues improving by using our website's information to best answer user questions and guide them on our site. The ease of use is fantastic, requiring no coding or extensive setup work. I was able to have it running on our website in less than 30 minutes even with full customization. If I were to grade the setup ease on a scale of 1 to 10, I would give it an 11.
Ilias A.

Ilias A.

SEO Specialist

Boei is pretty straight-forward to setup. It is lightweight and converts website visitors into leads without over-effort. It simply works on autopilot, while you receive weekly reports on its performance with suggestions for improvement! After setting it up, I just have more leads. Simple.
Jon

Jon

I have followed the intuitive process to set this up on a number of my sites. It has always been easy and it has worked right out of the box. I like the fact that it is a simple widget that can be customized to any channels you wish to add.
Weboo.gr

Weboo.gr

Setting up Boei is a piece of cake. It's lightweight and does all the hard work for you — converting visitors into leads without too much effort. And, to top it off, you get weekly reports with recommendations on how to optimize performance! The support is direct and to the point, and its features are improving steadily.
Roscoe Houston

Roscoe Houston

Really love how far Boei has come and grown! A must have in tool box!
Dieter Staudinger

Dieter Staudinger

Boei is the superglue that bonds together our communication with our leads and customers, in the channels they most value. Boei is simple to setup and easy to use. Our team loves Boei and we highly recommend you take a look how Boei can help up your communication game!
Jeremy Smith

Jeremy Smith

Boei is reliable, and brilliant at combining multiple tools together for taking care of prospects or customers. You can integrate tools you already use, plus add a few on their own. Great software.
Brendah Akoth

Brendah Akoth

Very great app! It does as it says and it's the most editable chat plugin compared to the others. A few days after installing it, I got inquiries and it opened my eyes to my audience. So it works and saves me time! Great automation partner!
Alexander Martenson

Alexander Martenson

I'm impressed with Boei. The application is simple and intuitive. Having this kind of availability for my prospects coming through my website is vital to my business.
Sheeny

Sheeny

Love this service. My customers can contact me with over a dozen different communication apps whatever they prefer so you never lose out on a customer that might be shy of say WhatsApp and use Viber instead.
Nuno

Nuno

Boei is a lightweight alternative to live chat plugins, talk to customers on their favorite channels. It has many integrations and you can use on WordPress, Shopify or any website using custom HTML. Not only Boei has good customer service but will also help yours.
Robert-Jan

Robert-Jan

CEO/Founder

Ruben has built an amazing and straightforward chat solution. Just let the client chose which option he wants to use! But it doesn't stop there. You can also add buttons that link to an external website, other pages on your website, integrate your chatbot, and so on. So simple, yet so powerful!
CyberCooker

CyberCooker

Nowadays, omnichannel offers us great advantages, but when we want to incorporate all the channels in our site we face a great dilemma: to include icons for each channel, generating visual saturation and confusion. It is here where Boei becomes a fantastic tool, since in a simple way it gives us the necessary order to provide our customers with a wide range of channels so that they can choose the one they feel most comfortable to communicate with us.
Eddine

Eddine

Boei is genuinely one of the most underrated tools on AppSumo. It's lightweight, super easy to install, and gives you so many options to connect with your website visitors. Whether it's WhatsApp, Messenger, email, or a simple contact form, Boei covers it all in one clean, customizable widget. What I love most is how versatile it is — it fits seamlessly with my site, doesn't slow things down, and caters to every visitor's preferred way of communication.
Jairo R.

Jairo R.

Account Executive

Excellent product and service. I can't complain about the level of support I've received. They are receptive to customer feedback and have a public roadmap.
Jaime M.

Jaime M.

Co-Founder

A simple and minimalistic tool with a lot of power! Displaying all of our contacts in a compact and easy to access way.
Stefan M.

Stefan M.

CEO

The integration of communication channels like WhatsApp, Facebook Messenger and Telegram as chat widgets on every page I like, the customizability and the very easy setup. Best Chat and Communication Widget I ever used.
Albert H.

Albert H.

Trainer

I used Replain before, but that is very complicated to manage. I searched for this solution for a long time and I really like it very much! Best solution for communication through your website!
Andres S.

Andres S.

Director

I use the tool on my website to get in touch with my visitors and without having to publish a form that could be abused by spammers. Communication is more fluent and direct as each user can choose their preferred channel to get in touch. Easy to use, many messaging options, customization, easy to implement on virtually any website, reports and analytics, fast to load.
Fran Tully

Fran Tully

Very happy to give 5 Stars for this plugin. Over 70% of my business enquiries are coming from Smartphone users based on my Google Analytics. Boei allows those users to contact me on their preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. It's a pop up with a GIF that looks great on my site. And it gives the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now, and I am very happy to recommend. I would try the free version first so you are sure. Thanks Fran
Proinsias M.

Proinsias M.

It was very easy to configure and setup on my website. The only issue I had to deal with was to decide what channels not to include in the pop up on the website. I need to be clear what are the essential channels to include for each site that I design. Very happy to give Top Marks to this Plugin. Most of my business enquiries are coming from Smartphone users based on my Analytics. Boei allows those users in particular contact me on the preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. Its a pop up and also give the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now and I am very happy to recommend. I need to make sure I am not including channel options that are not relevant, so I need to be sure of my target audience to avoid clutter when the pop up is activated.
Gavin S.

Gavin S.

It makes it easier for website visitors to engage with me on the channel of their choice. Installing Boei was simple, took less than 5 minutes, and I was up and running. What I liked is that you can install it on Wordpress, HTML, and even on other page builders. You can use it with WhatsApp, Telegram, Live chat, Facebook messenger, or any combination of them at once so that visitors can pick the channel they're most comfortable with. None at the moment, everything is working as it should be.
Sara Hall

Sara Hall

How is this possible? I have been searching for a service like boei, without success for over a year. What magic is this? Isn't set up supposed to be supremely complicated, involving a coding degree, extensive technical knowledge and possibly a miracle? Boei just works. It works so well I was suspicious of it for nearly a whole week, sending endless texts and emails to myself in utter disbelief, when it failed to keel over! Set up is straight forward, easy and takes minutes. Seriously, I cannot recommend Boei enough.

Frequently Asked Questions

Where is citizen data stored?

Primary data is stored in EU data centers. Data does not leave the EU for primary processing. See the security page for the full detail on data residency, encryption, and backups.

Do you have a signable Data Processing Agreement?

Yes. The standard DPA is available for self-service signing at /dpa/, no waiting on sales. For public sector tenders that require negotiated terms, contact us to align before procurement.

Is Boei certified to ISO 27001, SOC 2, or similar?

The underlying cloud infrastructure is AICPA SOC 2 Type II certified via the hosting provider. Boei itself is not currently ISO 27001 or SOC 2 certified as an organization. If your tender specifies these as hard requirements, contact us before procurement so we can confirm scope. GDPR compliance, EU data residency, and encryption are in place today.

Can citizens use the chatbot in their own language?

Yes. The AI chatbot responds in 95+ languages automatically. A Ukrainian family, an Arabic-speaking resident, or a French-speaking tourist gets answers in their own language without hiring bilingual staff. Forms auto-translate too. This is a strong fit for EU municipalities with multilingual populations.

How does case routing to the right department work?

When a question is not answerable by the AI, it collects the context (name, category, location, urgency) and routes to the correct department queue in the shared inbox. Staff pick up already-triaged cases with a full transcript, so citizens do not have to repeat themselves. Categories are configurable per your org structure.

Can we deploy without a cookie consent banner?

Yes. Boei runs in cookieless mode, without tracking cookies or local storage. That means you can add it to citizen-facing service pages without triggering ePrivacy or GDPR cookie consent requirements. Useful for public services that have to keep the visitor experience clean.

How do we handle a GDPR erasure request from a citizen?

One click from your dashboard. GDPR Article 17 right-to-be-forgotten is supported end-to-end: erase a citizen and all associated conversations, messages, and metadata permanently, without contacting support. This meets the response-time requirements of the GDPR.

How much does Boei cost for a municipality or agency?

Boei starts at $19/mo (Starter annual) with 2,000 AI credits and email/WhatsApp/SMS. Growth at $49/mo adds 3 domains, useful for agencies with multiple service sites. Business at $129/mo adds white-labeling and 10 domains. No per-seat AI fees on any plan. See pricing. For larger tenders with custom terms, contact us.

How long does it take to set up?

About 5 minutes to add the widget to your website and point the AI at your service pages. Full production rollout with case routing, appointment booking, and multilingual configuration typically takes a few days including a DPO review of the DPA. Works with any website: WordPress, Drupal, custom CMS, or a static site.

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EU-hosted, self-service DPA • 95+ languages • No credit card required • From $19/mo (Starter annual)