Try the BigCommerce AI Chatbot

Why Add an AI Chatbot to BigCommerce?

BigCommerce is built for growth. It handles complex product catalogs with hundreds of variants, powers multi-channel selling across Amazon, eBay, Google Shopping, and social media, and supports headless commerce for custom storefronts. But as your store scales, so do customer questions.

Visitors need instant answers about products, shipping rates, return policies, and order status — across every channel you sell on. An AI chatbot for BigCommerce handles all of this 24/7, without adding headcount. It learns your entire catalog automatically and responds in seconds, whether a shopper lands from a Google ad, a marketplace listing, or a social media post.

Why BigCommerce merchants choose Boei:

Catalog-aware AI: Learns your entire product catalog, including variants, pricing, and availability
Multi-channel consistency: Same instant answers whether customers find you on your storefront, Amazon, or Instagram
No app required: Install via BigCommerce Script Manager in 2 minutes, works on all plans
Enterprise-ready: Handles high-volume stores with complex catalogs and multiple storefronts
50+ contact channels: WhatsApp, email, forms, and more — all from one widget

BigCommerce stores with large catalogs see the biggest impact. When shoppers can instantly find the right product variant or get shipping details without waiting, conversion rates improve. See our complete ecommerce chatbot guide for more strategies. Explore all AI chatbot use cases and features available for BigCommerce.

Key Benefits

Why BigCommerce Merchants Love Boei

📦

Catalog-Aware AI

The AI learns your entire BigCommerce catalog — product names, descriptions, variants, pricing. It answers specific questions like 'Do you have this in size XL?' instantly.

🌐

Multi-Channel Consistency

Selling on Amazon, eBay, and social? Your chatbot provides the same accurate answers on your storefront, so customers get a consistent experience no matter where they find you.

⚡

Easy Script Manager Setup

No app to install, no developer needed. Paste one script into BigCommerce Script Manager. Works on all plans — Standard, Plus, Pro, and Enterprise.

💰

Reduce Support Costs

Handle 80% of repetitive questions automatically. Shipping rates, return windows, product specs — the AI answers them all, freeing your team for complex issues.

Quick Setup

Install on BigCommerce

Get your AI chatbot live on BigCommerce in under 5 minutes

Copy installation code

In your Boei dashboard, open your widget and click the Install tab. Select Other / Script and copy the installation code.

Tip: The Install tab also offers a landing page link, QR code, and iframe embed.

Open BigCommerce Script Manager

Configure the script

Set the following options:

Name: Boei
Location: Footer
Pages: All Pages
Script type: Script

Paste the Boei installation code into the script content area.

Save

Click Save and visit your storefront. The Boei chatbot widget should appear immediately.

Congrats, you are done! You now have the Boei AI chatbot installed on BigCommerce.

BigCommerce Features

Built for Ecommerce

Everything your BigCommerce store needs

📦

Product Q&A Automation

AI learns your entire catalog: names, prices, variants, descriptions. Answers 'Is this compatible with..?' or 'What's the difference between..?'

🌐

Multi-Channel Ready

Your BigCommerce store sells everywhere. Your chatbot answers everywhere — consistent product info across all your channels.

🌍

Multi-Language (95+)

Auto-detects visitor language and responds accordingly. Sell internationally without hiring multilingual support staff.

📋

Lead Flow

Capture leads with structured question flows. Ask for name, email, phone, and company inside the chat conversation.

🧠

Choose Your AI Model

Pick from OpenAI, Anthropic, Google, or Mistral. Switch models anytime from your dashboard.

🎯

Exact Answers

Override AI responses for specific questions like shipping rates or return policies. Bulk-import Q&A pairs via Excel template.

📊

Analytics & Insights

See what customers ask most. Identify product gaps, common concerns, and opportunities to improve your store.

💬

50+ Channels

WhatsApp, Facebook Messenger, email, contact forms, and more. All from one widget on your BigCommerce store.

🔒

GDPR Compliant

EU-based servers in Amsterdam. No training on your conversations. Optional cookieless mode. DPA available on request.

Compare Options

Boei vs Other BigCommerce Chatbots

See how we compare to popular alternatives

Feature	Boei	Tidio	Drift	Zendesk Chat
Starting price	€14/mo	€39/mo	€50/mo	€55/agent/mo
AI conversations	2,000/mo	50-1,000	✗ Limited	Add-on
Train on products	✓ Yes	✗ Limited	✗	✗
WhatsApp, forms, 50+ channels	✓ Yes	✗	✗	✗ Limited
No app needed (Script Manager)	✓ Yes	✓ Yes	✓ Yes	✓ Yes
GDPR compliant (EU servers)	✓ Yes	✗	✗	✗

Bottom line: Boei offers AI chat with automatic product training and 50+ channels for €14/mo. Tidio charges €39/mo with manual setup. Drift and Zendesk Chat cost more and lack product-aware AI out of the box.

Pro Tips

Get More From Your BigCommerce Chatbot

Train the AI via Your Sitemap

Add your BigCommerce sitemap URL to the Boei training section. The AI crawls all product pages, categories, and policy pages automatically.

Use Exact Answers for Shipping

Set up exact answers for common shipping questions: rates, delivery times, international shipping. These override AI responses for guaranteed accuracy.

Connect Your CRM via Webhooks

Push leads from Boei to your CRM, email marketing tool, or helpdesk automatically. Use webhooks or the Mailchimp integration.

Set Up Quick Reply Buttons

Configure quick reply buttons for common questions: 'Shipping info', 'Return policy', 'Track order', 'Product availability'. Faster answers, happier customers.

What Store Owners Say

David K.

CEO Small-Business (50 or fewer emp.)

What do you like best about Boei? I'm giving 10 points. Why? This app is super easy. You can configure your chat widget in 5 minutes, add a JS script to your "header" in your theme and wooollaaa done. Nothing hard. We have been using Boei mainly for small corporate websites. It really solves our need to have a small chat widget which does not add up 150Kb and XXXXX JS scripts. It's really lightweight and it does not affect your website speed.

Seif Ahmed

@seif588

I have been using Boei for over a year. It is very simple yet effective to implement it. Support is great - Ruben is always responsive and helpful. The product has also added new features which I have not yet needed but good to know Ruben is always working hard to add value to users of Boei. I am sure there are other similar solutions but for the price, support and features (and future updates), this is a great value.

Neu

@siddharthaneu

Ruben has been consistent with Boei and made a lot of improvements! All the best brother!

Irfan

@mak_web_media

I have been using BOEI for over a year and absolutely amazed with the growth and new features. I recommend BOEI to anyone who is looking to increase website engagement with multiple communication channels.

Peter C

@peter_c1

Great founder Ruben , responds personally to emails, and always looking to improve Boei.

Andrew Lee

@fromlife89

It's a great tool especially for managing multiple websites and agencies.

Grzegorz G.

I have a quick chat on each page, so it simplifies the way my clients can get in touch with me. It was very easy to implement and they continue to improve this software and are open to feedback. An easy way to add a communication widget to the website. I like best that it supports Messenger and Whatsaap, phone, email and live chat and it is easy to translate for multilingual pages. I can't think about real drowbacks. The [SENSITIVE CONTENT] reply all the support questions quickly and effectively, they are open to feedback. I had no issues at all with this software. Maybe if they could add some protection against spammers if you use the contact form and in some future add a chatbot, that would be fantastic.

Joshua G.

I was looking for a chat app to easily communicate with my customers. I didn't want to install anything overly complex and I just wanted something that worked within minutes. After briefly using Boei, I knew it was right for me. It's super lightweight and easy to use, plus it has all the chat bots that you might need! Highly recommend to anyone looking for something simple. I wish there was a better UI or more design options.

Ronald D.

Director Small-Business (50 or fewer emp.)

What do you like best about Boei? Simple, easy to use and implement with little technical support What do you dislike about Boei? Logo deisgns can be improved and some customization of logos of different widgets What problems is Boei solving and how is that benefiting you? On multiple sites, users require different feedback channels. This allows simple customization

Fahd T.

Founder Small-Business (50 or fewer emp.)

What do you like best about Boei? The best part is the simplicity of the product and ease of use. What do you dislike about Boei? The weak part is the lack of depth for advanced users. What problems is Boei solving and how is that benefiting you? Helps capture visitors using different communication channels under one platform.

David S.

CEO/Founder Small-Business (50 or fewer emp.)

What do you like best about Boei? It's extremely easy to gather different communication channels under one UI, simplifying the contact process for users, which is essential because it allows us to meet our clients via their preferred method (and not the one we impose on them) What do you dislike about Boei? I wish they had more design options to make it less standard amongst different websites. Another thing that could be better is the speed at which new integrations are added; it could be faster. What problems is Boei solving and how is that benefiting you? Some users prefer contact forms, other live chats, other Instagram/facebook DmS, ETC. Boei allows us to display all these channels in a simplified and unified manner.

Vance W.

We have been using Boei for many clients over the past year and the impact on the page speed is negligible and helps convert website visitors to warm leads. Ease of deployment, lightweight code, and overall flexibility and functionality. The form component isn't exactly flexible and extensive enough for most uses so we often have to use another form solution.

Julien V.

Développeur d'e-commerce Small-Business (50 or fewer emp.)

What do you like best about Boei? Lightweight, opens instantly, lot of features (whatsapp, messenger, contact form, links) What do you dislike about Boei? Not including a built-in chat app, more design customizations could be good What problems is Boei solving and how is that benefiting you? Allowing website visitors to contact us through their preferred channel (whatsapp, phone call, etc)

Grant

I'm a tech noob, but Boei was super easy to install on my site. I've added several options for contacting me through different channels, links to questionnaires / contact forms, and links to my socials... It's so much more than just a chat button, which is awesome!

Hansie

Works great, nice variation of apps

David K.

CEO Small-Business (50 or fewer emp.)

Seif Ahmed

@seif588

Neu

@siddharthaneu

Ruben has been consistent with Boei and made a lot of improvements! All the best brother!

Irfan

@mak_web_media

Peter C

@peter_c1

Great founder Ruben , responds personally to emails, and always looking to improve Boei.

Chandra Kusuma

The greatest chat widget for websites I have ever tried. It's quite light and not reduce the site loading speed. Quite easy to install on any type of sites/CMS platform. The features and integrations is continuously developed. The support Ruben and his team provide is the best. Easily number one pick.

Pepe

This is a great way to chat with visitors on their favorite channels. I really like this because it's simple to implement. It's also easy to find new integrations because there are many channels to choose from (Line, WhatsApp, Email, Contact form, etc.). Ruben, the founder, is also a great guy, always listening to users requests and feedbacks.

Arjun E.

Boei is very easy to customize and install on my platforms. Sub-accounts have not yet arrived, and it's very important for my clients' use.

José Manuel D.

Very easy to install and use. A lot of options of contact. User doesn´t have an option to close or make it dissappear from a site (if they dont want or need to contact(

Cristian Trappolini

I want to leave this review because I want to tell you 2 important things: one is that those who don't speak English well often find themselves having to live with Google Translate as their best friend, and the other is that BOEI is fantastic, simple and intuitive even for those who don't speak English well. I am really enthusiastic about the ease of use from the first time, which I rarely find in a similar app. Personally I recommend it to everyone!

Daniel Gyger

A must for simplicity and efficiency. To test it is to approve it, in any case we can only recommend it.

Nitesh Manav

It's a light-weight, easy to set-up and use. It increases conversions by talking to visitors on their favorite channels. Above this, it's also cookie-free and GDPR proof which makes it more light-weight and secure.

Renaat Sioncke

Boei.helps is an easy-to-use app to connect a support/help icon to your website. I just set up four websites with different social media links, all in no time. Boei helps to customize and speed up my website building work-flow.

Fran Tully

Very happy to give 5 Stars for this plugin. Over 70% of my business enquiries are coming from Smartphone users based on my Google Analytics. Boei allows those users to contact me on their preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. It's a pop up with a GIF that looks great on my site. And it gives the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now, and I am very happy to recommend. I would try the free version first so you are sure. Thanks Fran

Proinsias M.

It was very easy to configure and setup on my website. The only issue I had to deal with was to decide what channels not to include in the pop up on the website. I need to be clear what are the essential channels to include for each site that I design. Very happy to give Top Marks to this Plugin. Most of my business enquiries are coming from Smartphone users based on my Analytics. Boei allows those users in particular contact me on the preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. Its a pop up and also give the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now and I am very happy to recommend. I need to make sure I am not including channel options that are not relevant, so I need to be sure of my target audience to avoid clutter when the pop up is activated.

Gavin S.

It makes it easier for website visitors to engage with me on the channel of their choice. Installing Boei was simple, took less than 5 minutes, and I was up and running. What I liked is that you can install it on Wordpress, HTML, and even on other page builders. You can use it with WhatsApp, Telegram, Live chat, Facebook messenger, or any combination of them at once so that visitors can pick the channel they're most comfortable with. None at the moment, everything is working as it should be.

Sara Hall

How is this possible? I have been searching for a service like boei, without success for over a year. What magic is this? Isn't set up supposed to be supremely complicated, involving a coding degree, extensive technical knowledge and possibly a miracle? Boei just works. It works so well I was suspicious of it for nearly a whole week, sending endless texts and emails to myself in utter disbelief, when it failed to keel over! Set up is straight forward, easy and takes minutes. Seriously, I cannot recommend Boei enough.

Mike Foston

Just about as easy as it gets. It uses all the ways you already have to connect to you, lets your customers choose how they want to connect, and doesn't give you another place to check for messages. Has plenty of configuration options, and support has been very responsive, and willing to listen to ideas to make improvements. Really pleased with how it looks on my sites as well. Bit of a bargain!

Lukáš H.

Ease of use and the number of possible integrations. Honestly I can't say there is anything I didn't like when using Boei.

Bikram K. S.

Boei has been a time saver for me. I was looking for a way to integrate various social media chat options into my website so that my customers can contact me using the platform of their choice. I tried 3-4 other platforms but nothing came closer to the experience I finally got from Boei. Its WhatsApp and Google Map integration bought me over. I just wish it has support for Frase assistant and Gist assistant. Ease of use, and painless integration of various chat platforms. lacking integration with Frase and Gist and some of the labels are confusing.

Chandra Kusuma

Pepe

Arjun E.

Boei is very easy to customize and install on my platforms. Sub-accounts have not yet arrived, and it's very important for my clients' use.

José Manuel D.

Very easy to install and use. A lot of options of contact. User doesn´t have an option to close or make it dissappear from a site (if they dont want or need to contact(

See AI Chatbot in Action

Real stores using Boei's AI chatbot

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Questions?

BigCommerce AI Chatbot FAQ

Do I need to install a BigCommerce app?

No. Boei installs via BigCommerce's built-in Script Manager. Navigate to Storefront → Script Manager, create a new script, paste the Boei code, and save. No app store, no approval process.

Does it work with all BigCommerce plans?

Yes. Boei works with all BigCommerce plans: Standard, Plus, Pro, and Enterprise. The Script Manager is available on every plan.

Can the AI answer product questions?

Yes. The AI crawls your BigCommerce store and learns your entire product catalog — names, descriptions, pricing, variants, and categories. It answers specific questions like 'What materials is this made from?' or 'Do you have this in red?'

Will it slow down my store?

No. The Boei script is under 50KB and loads asynchronously after your page content. It won't affect your store's loading speed, Core Web Vitals, or SEO performance.

Does it support multi-storefront?

Yes. If you run multiple BigCommerce storefronts, you can create separate chatbots for each, each trained on that store's catalog. Manage them all from one Boei dashboard.

Which AI models does Boei use?

Boei supports OpenAI, Anthropic, Google, and Mistral models. You can switch models anytime from your dashboard settings. All models train on your website content automatically.

Can it capture leads?

Yes. Use Lead Flow to collect name, email, phone, and company inside the chat conversation. Leads are delivered via email, webhook, or the Boei inbox. Each lead includes the full conversation and products discussed.

Is Boei GDPR compliant?

Yes. EU-based servers in Amsterdam, no training on your conversations, optional cookieless mode. A Data Processing Agreement (DPA) is available on request.

Does the AI chatbot work on WhatsApp too?

Yes. Boei's AI chatbot works on your website and on WhatsApp. Incoming WhatsApp messages get automatic AI replies, and all conversations land in your shared inbox with AI summaries.

Does it work with headless BigCommerce setups?

Yes. Since Boei installs via a simple script tag, it works with any frontend — whether you use BigCommerce's native Stencil theme, a headless setup with Next.js or Gatsby, or a custom storefront. Just add the script to your HTML.

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from 159 reviews

AI Chatbot for BigCommerce