AI Chatbot for PrestaShop

Try the PrestaShop AI Chatbot

Why Add an AI Chatbot to PrestaShop?

Your PrestaShop store serves customers across multiple countries and languages. When shoppers can't find answers about products, shipping, or sizing, they leave — often forever. An AI chatbot for PrestaShop answers those questions instantly in the customer's own language, 24/7.

Boei's AI chatbot learns your entire PrestaShop catalog automatically. It understands your products, categories, shipping policies, and return procedures — then answers customer questions like a multilingual support agent who never sleeps.

Why PrestaShop merchants choose Boei:

Product catalog AI — Learns your entire catalog with categories, attributes, and descriptions automatically
Multilingual by default — Responds in 95+ languages, perfect for PrestaShop's multi-language store capabilities
Reduce support tickets — Answer repetitive questions about shipping, returns, and order status automatically
EU-compliant — GDPR-ready with EU servers, matching PrestaShop's European heritage
No module conflicts — Simple script installation, no heavy modules that slow down your store

PrestaShop merchants see fewer support tickets and more sales when customers get instant answers. Check our transparent pricing and see our ecommerce chatbot guide.

Key Benefits

Why PrestaShop Merchants Love Boei

🛍️

Answer Product Questions Instantly

Shoppers ask about sizes, materials, compatibility, and availability. The AI answers immediately using your product descriptions and attributes.

🌐

Multilingual Customer Support

Serve customers in French, Spanish, German, Dutch, and 90+ more languages. Perfect for PrestaShop's international reach.

📉

Fewer Support Tickets

Stop answering the same questions about shipping costs and return policies. The AI handles repetitive inquiries automatically.

🔒

EU-Based & GDPR Ready

Servers in Amsterdam, no training on conversations, cookieless mode available. Built for EU ecommerce compliance.

Quick Setup

Simple Setup

Get your AI chatbot live on PrestaShop in under 5 minutes

Copy installation code

In your Boei dashboard, open your widget and click the Install tab. Select Prestashop and copy the installation code.

Tip: The Install tab also offers a landing page link, QR code, and iframe embed.

Log in to Prestashop

There are two ways of installing Boei in Prestashop:

Option A: Use a Module

Install a module such as ContentBox that allows custom HTML/JavaScript.
Add the Boei embed code (in source code mode) in a block shown on every page, such as displayFooter.

Option B: Embed in a Template

Open a Prestashop template file such as footer.tpl.
Paste the Boei code inside {literal}{/literal} tags.

Save

Click the "Apply" button in Prestashop.

Finished coffee

Congrats, you are done!

PrestaShop Features

Built for Ecommerce

Everything your PrestaShop store needs

📦

Product Q&A

AI learns your catalog — names, prices, attributes, categories. Answers detailed product questions accurately.

🌍

Multi-Language Support

Responds in the customer's language automatically. No manual translation needed — covers 95+ languages.

🚚

Shipping & Returns

Train on your carrier options and return policy. Instant answers to 'How much is shipping?' and 'Can I return this?'

🏪

Multi-Store Compatible

Running PrestaShop multistore? Create separate chatbots for each store, managed from one Boei dashboard.

🎨

Theme Independent

Works with all PrestaShop themes and templates. Matches your brand colors. No theme file modifications needed.

📊

Lead Capture & Analytics

Collect customer emails, track popular questions, and identify product gaps. Export leads to your CRM.

Compare Options

Boei vs Other PrestaShop Chat Options

See how we compare to popular alternatives

Feature	Boei	Tidio	LiveChat	tawk.to
Starting price	€14/mo	€39/mo	€24/mo	Free (with branding)
AI conversations	2,000/mo	50-1,000	Add-on	AI Assist $29/mo
Train on products	✓ Yes	✗ Limited	✗	✗
WhatsApp, forms, 50+ channels	✓ Yes	✗	✗	✗ Limited
Multi-language AI	95+ languages	✗ Limited	✗ Limited	✗ Limited
GDPR compliant (EU servers)	✓ Yes	✗	✗	✗

Bottom line: Boei offers multilingual AI chat with automatic product training for €14/mo. Built in the EU for EU merchants, with 50+ communication channels included.

Imagine having a sales assistant who speaks every language your customers do, knows every product in your catalog, and works 24/7 without breaks. That's what Boei's AI chatbot does for your PrestaShop store.

Answer product questions in the customer's language automatically
Explain shipping options, costs, and delivery times
Help shoppers compare products and find the right fit
Collect leads from visitors who aren't ready to buy yet
Handle returns and exchange policy questions

Pro Tips

Get More From Your PrestaShop Chatbot

Write Detailed Product Descriptions

The AI learns from your product pages. Include materials, dimensions, and use cases for more accurate chatbot responses.

Create Policy Pages

Dedicated pages for shipping, returns, and payment methods give the chatbot reliable answers for common questions.

Use Product Attributes

Well-structured PrestaShop attributes (size, color, material) help the AI answer specific product comparison questions.

Set Up Quick Reply Buttons

Configure buttons: 'Shipping info', 'Track order', 'Return policy'. Guide customers to answers quickly.

Need Help?

Troubleshooting Common Issues

Widget not showing on my store?

Add the Boei script to your PrestaShop theme's footer. Go to Design → Theme & Logo → Configure → Custom code, or add it via a custom HTML module in the footer hook.

Chatbot not learning my products?

Ensure your product pages are public (not disabled). Add your sitemap URL to Boei's training section for complete catalog crawling. Large catalogs may take a few minutes.

Wrong answers about products?

Re-crawl your store in the Boei dashboard to pick up recent product changes. Check that product descriptions are accurate — the AI learns from your content.

Conflicts with other modules?

Boei uses a lightweight async script that rarely conflicts with PrestaShop modules. If you see issues, check your browser console for JavaScript errors from other modules.

What Store Owners Say

David K.

CEO Small-Business (50 or fewer emp.)

What do you like best about Boei? I'm giving 10 points. Why? This app is super easy. You can configure your chat widget in 5 minutes, add a JS script to your "header" in your theme and wooollaaa done. Nothing hard. We have been using Boei mainly for small corporate websites. It really solves our need to have a small chat widget which does not add up 150Kb and XXXXX JS scripts. It's really lightweight and it does not affect your website speed.

Seif Ahmed

@seif588

I have been using Boei for over a year. It is very simple yet effective to implement it. Support is great - Ruben is always responsive and helpful. The product has also added new features which I have not yet needed but good to know Ruben is always working hard to add value to users of Boei. I am sure there are other similar solutions but for the price, support and features (and future updates), this is a great value.

Neu

@siddharthaneu

Ruben has been consistent with Boei and made a lot of improvements! All the best brother!

Irfan

@mak_web_media

I have been using BOEI for over a year and absolutely amazed with the growth and new features. I recommend BOEI to anyone who is looking to increase website engagement with multiple communication channels.

Peter C

@peter_c1

Great founder Ruben , responds personally to emails, and always looking to improve Boei.

Andrew Lee

@fromlife89

It's a great tool especially for managing multiple websites and agencies.

Grzegorz G.

I have a quick chat on each page, so it simplifies the way my clients can get in touch with me. It was very easy to implement and they continue to improve this software and are open to feedback. An easy way to add a communication widget to the website. I like best that it supports Messenger and Whatsaap, phone, email and live chat and it is easy to translate for multilingual pages. I can't think about real drowbacks. The [SENSITIVE CONTENT] reply all the support questions quickly and effectively, they are open to feedback. I had no issues at all with this software. Maybe if they could add some protection against spammers if you use the contact form and in some future add a chatbot, that would be fantastic.

Joshua G.

I was looking for a chat app to easily communicate with my customers. I didn't want to install anything overly complex and I just wanted something that worked within minutes. After briefly using Boei, I knew it was right for me. It's super lightweight and easy to use, plus it has all the chat bots that you might need! Highly recommend to anyone looking for something simple. I wish there was a better UI or more design options.

Ronald D.

Director Small-Business (50 or fewer emp.)

What do you like best about Boei? Simple, easy to use and implement with little technical support What do you dislike about Boei? Logo deisgns can be improved and some customization of logos of different widgets What problems is Boei solving and how is that benefiting you? On multiple sites, users require different feedback channels. This allows simple customization

Fahd T.

Founder Small-Business (50 or fewer emp.)

What do you like best about Boei? The best part is the simplicity of the product and ease of use. What do you dislike about Boei? The weak part is the lack of depth for advanced users. What problems is Boei solving and how is that benefiting you? Helps capture visitors using different communication channels under one platform.

David S.

CEO/Founder Small-Business (50 or fewer emp.)

What do you like best about Boei? It's extremely easy to gather different communication channels under one UI, simplifying the contact process for users, which is essential because it allows us to meet our clients via their preferred method (and not the one we impose on them) What do you dislike about Boei? I wish they had more design options to make it less standard amongst different websites. Another thing that could be better is the speed at which new integrations are added; it could be faster. What problems is Boei solving and how is that benefiting you? Some users prefer contact forms, other live chats, other Instagram/facebook DmS, ETC. Boei allows us to display all these channels in a simplified and unified manner.

Vance W.

We have been using Boei for many clients over the past year and the impact on the page speed is negligible and helps convert website visitors to warm leads. Ease of deployment, lightweight code, and overall flexibility and functionality. The form component isn't exactly flexible and extensive enough for most uses so we often have to use another form solution.

Julien V.

Développeur d'e-commerce Small-Business (50 or fewer emp.)

What do you like best about Boei? Lightweight, opens instantly, lot of features (whatsapp, messenger, contact form, links) What do you dislike about Boei? Not including a built-in chat app, more design customizations could be good What problems is Boei solving and how is that benefiting you? Allowing website visitors to contact us through their preferred channel (whatsapp, phone call, etc)

Grant

I'm a tech noob, but Boei was super easy to install on my site. I've added several options for contacting me through different channels, links to questionnaires / contact forms, and links to my socials... It's so much more than just a chat button, which is awesome!

Hansie

Works great, nice variation of apps

David K.

CEO Small-Business (50 or fewer emp.)

Seif Ahmed

@seif588

Neu

@siddharthaneu

Ruben has been consistent with Boei and made a lot of improvements! All the best brother!

Irfan

@mak_web_media

Peter C

@peter_c1

Great founder Ruben , responds personally to emails, and always looking to improve Boei.

Chandra Kusuma

The greatest chat widget for websites I have ever tried. It's quite light and not reduce the site loading speed. Quite easy to install on any type of sites/CMS platform. The features and integrations is continuously developed. The support Ruben and his team provide is the best. Easily number one pick.

Pepe

This is a great way to chat with visitors on their favorite channels. I really like this because it's simple to implement. It's also easy to find new integrations because there are many channels to choose from (Line, WhatsApp, Email, Contact form, etc.). Ruben, the founder, is also a great guy, always listening to users requests and feedbacks.

Arjun E.

Boei is very easy to customize and install on my platforms. Sub-accounts have not yet arrived, and it's very important for my clients' use.

José Manuel D.

Very easy to install and use. A lot of options of contact. User doesn´t have an option to close or make it dissappear from a site (if they dont want or need to contact(

Cristian Trappolini

I want to leave this review because I want to tell you 2 important things: one is that those who don't speak English well often find themselves having to live with Google Translate as their best friend, and the other is that BOEI is fantastic, simple and intuitive even for those who don't speak English well. I am really enthusiastic about the ease of use from the first time, which I rarely find in a similar app. Personally I recommend it to everyone!

Daniel Gyger

A must for simplicity and efficiency. To test it is to approve it, in any case we can only recommend it.

Nitesh Manav

It's a light-weight, easy to set-up and use. It increases conversions by talking to visitors on their favorite channels. Above this, it's also cookie-free and GDPR proof which makes it more light-weight and secure.

Renaat Sioncke

Boei.helps is an easy-to-use app to connect a support/help icon to your website. I just set up four websites with different social media links, all in no time. Boei helps to customize and speed up my website building work-flow.

Fran Tully

Very happy to give 5 Stars for this plugin. Over 70% of my business enquiries are coming from Smartphone users based on my Google Analytics. Boei allows those users to contact me on their preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. It's a pop up with a GIF that looks great on my site. And it gives the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now, and I am very happy to recommend. I would try the free version first so you are sure. Thanks Fran

Proinsias M.

It was very easy to configure and setup on my website. The only issue I had to deal with was to decide what channels not to include in the pop up on the website. I need to be clear what are the essential channels to include for each site that I design. Very happy to give Top Marks to this Plugin. Most of my business enquiries are coming from Smartphone users based on my Analytics. Boei allows those users in particular contact me on the preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. Its a pop up and also give the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now and I am very happy to recommend. I need to make sure I am not including channel options that are not relevant, so I need to be sure of my target audience to avoid clutter when the pop up is activated.

Gavin S.

It makes it easier for website visitors to engage with me on the channel of their choice. Installing Boei was simple, took less than 5 minutes, and I was up and running. What I liked is that you can install it on Wordpress, HTML, and even on other page builders. You can use it with WhatsApp, Telegram, Live chat, Facebook messenger, or any combination of them at once so that visitors can pick the channel they're most comfortable with. None at the moment, everything is working as it should be.

Sara Hall

How is this possible? I have been searching for a service like boei, without success for over a year. What magic is this? Isn't set up supposed to be supremely complicated, involving a coding degree, extensive technical knowledge and possibly a miracle? Boei just works. It works so well I was suspicious of it for nearly a whole week, sending endless texts and emails to myself in utter disbelief, when it failed to keel over! Set up is straight forward, easy and takes minutes. Seriously, I cannot recommend Boei enough.

Mike Foston

Just about as easy as it gets. It uses all the ways you already have to connect to you, lets your customers choose how they want to connect, and doesn't give you another place to check for messages. Has plenty of configuration options, and support has been very responsive, and willing to listen to ideas to make improvements. Really pleased with how it looks on my sites as well. Bit of a bargain!

Lukáš H.

Ease of use and the number of possible integrations. Honestly I can't say there is anything I didn't like when using Boei.

Bikram K. S.

Boei has been a time saver for me. I was looking for a way to integrate various social media chat options into my website so that my customers can contact me using the platform of their choice. I tried 3-4 other platforms but nothing came closer to the experience I finally got from Boei. Its WhatsApp and Google Map integration bought me over. I just wish it has support for Frase assistant and Gist assistant. Ease of use, and painless integration of various chat platforms. lacking integration with Frase and Gist and some of the labels are confusing.

Chandra Kusuma

Pepe

Arjun E.

Boei is very easy to customize and install on my platforms. Sub-accounts have not yet arrived, and it's very important for my clients' use.

José Manuel D.

Very easy to install and use. A lot of options of contact. User doesn´t have an option to close or make it dissappear from a site (if they dont want or need to contact(

See AI Chatbot in Action

Real stores using Boei's AI chatbot

Add More Contact Channels

Combine AI chatbot with other ways for customers to reach you

WhatsApp + AI for PrestaShop

Contact Form for PrestaShop

Related Resources

Learn more about AI chatbots for ecommerce

Ecommerce

AI chatbots for online stores

Pricing

Transparent AI chatbot pricing

Questions?

PrestaShop AI Chatbot FAQ

How do I install the AI chatbot on PrestaShop?

Add the Boei script to your PrestaShop footer via a custom HTML module or theme customization. No PrestaShop module installation needed — just paste the script.

Will it slow down my PrestaShop store?

No. The Boei script is under 50KB and loads asynchronously after your page content. It won't affect your store's loading speed or SEO.

Does it work with PrestaShop multistore?

Yes. Create separate chatbots for each store in your multistore setup. Each chatbot learns that specific store's products and content.

Can it answer in multiple languages?

Yes. The AI auto-detects visitor language and responds in 95+ languages. Perfect for PrestaShop stores serving international customers.

What AI models are used?

Boei runs on GPT-5 and Claude. These models handle multilingual product queries accurately — a customer can ask about a product in French and get a precise answer based on your Spanish product description.

Will the chatbot invent product specs?

No. It only uses information from your PrestaShop product pages — descriptions, attributes, prices. If a product detail isn't listed, the chatbot says so and offers to connect the customer with you.

Which PrestaShop versions are supported?

Boei works with PrestaShop 1.7 and 8.x. The script-based installation is version-independent — no module compatibility issues.

Is it GDPR compliant?

Yes. EU-based servers (Amsterdam), no training on your conversations, optional cookieless mode. DPA available on request. Built in Europe for European merchants.

Does the AI chatbot work on WhatsApp too?

Yes. Boei’s AI chatbot works on your website and on WhatsApp. Incoming WhatsApp messages get automatic AI replies, and all conversations land in your shared inbox with AI summaries.

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from 159 reviews