Your AI Replies to Text Messages Too

Customers text you. Your AI answers in seconds. Leads get follow-up texts on schedule. Every SMS conversation lands in the same inbox as your WhatsApp, email, and live chat. One AI, every channel.

AI replies in seconds
One inbox for everything
Scheduled follow-ups
24/7 coverage
Andrew Lee David S. Vance W. Grant Nitesh Manav
from 159 reviews

10,000+

Businesses use Boei

50+

Channels in one inbox

4.7

Rating on G2 & Trustpilot

$11

Per month to start

Sound Familiar?

The SMS problems small businesses deal with every day

Texts Pile Up Unanswered

A customer texts at 2pm. You're busy. By 5pm they've already hired someone else. Slow replies cost you real money.

No One's There After Hours

Half your texts come in after 6pm or on weekends. Right now those customers get silence until Monday morning.

Leads Go Cold Without Follow-Up

You collect a phone number from your website form. Then forget to text them. By the time you do, they've moved on.

One Person's Phone Handles Everything

All business texts go to one phone. That person goes on vacation and customer messages disappear into the void.

SMS Features That Close More Deals

AI handles the conversations. You handle the revenue.

AI Replies in Seconds

A customer texts a question. Your AI reads it, checks your knowledge base, and sends a helpful answer before you even see the notification. Same AI that powers your website chatbot and email replies. Trained on your content, your products, your pricing.

24/7 Text Coverage

Evenings, weekends, holidays. Your AI answers texts around the clock. Customers get instant help at 11pm on a Saturday. You wake up to a list of handled conversations instead of a pile of unanswered messages.

Follow-Up Texts on Schedule

A lead fills out your form on Monday. Your AI sends a follow-up text on Wednesday. Then another on Friday if they haven't replied. Smart scheduling picks the right time and day. Set a maximum so nobody gets spammed.

Every Channel, One Inbox

SMS sits right next to <a href='/whatsapp'>WhatsApp</a>, <a href='/email'>email</a>, and live chat in the same inbox. Your team works from one dashboard. No switching between apps or checking a separate phone.

AI Qualifies Leads by Text

Your AI asks the right questions: what they need, when they need it, their budget. It captures name, email, and details mid-conversation. Warm leads get routed to your team with a summary of the full conversation.

Your Whole Team Can Reply

No more one-person bottleneck. Multiple team members see and respond to SMS conversations from the shared inbox. Someone's on vacation? Another team member picks it up. No messages fall through the cracks.

Replies in Any Language

Customer texts in Spanish? AI replies in Spanish. No translation setup needed. Supports 95+ languages automatically. Great for businesses in multilingual areas or with international customers.

AI Hands Off When Needed

When a conversation needs a human touch, the AI escalates to your team with a summary. Your agent sees the full history and picks up without the customer repeating themselves. Smooth handoff, no awkward transitions.

SMS Before and After Boei

What changes when AI handles your text messages

Before Boei With Boei
Response time Hours (or never) Seconds, 24/7
After-hours texts Unanswered until morning AI replies instantly
Lead follow-up Manual, often forgotten Scheduled automatically
Who can reply One person's phone Your whole team from one inbox
Other channels Separate tools for each SMS + WhatsApp + email in one place
Lead info captured Just a phone number Name, email, needs, budget
Languages Only what your team speaks 95+ languages, automatically

Your AI turns text messages from a chore into a sales channel. Faster replies, better follow-up, no missed leads. Start your free trial and see the difference in the first week.

How Businesses Use AI SMS

1

Appointment Confirmations

A client books online. Your AI sends a confirmation text with the date, time, and address. The day before, it sends a reminder. If the client texts back to reschedule, the AI handles it or routes to your team.

2

Lead Follow-Up After Form Submissions

Someone fills out your contact form at 9pm. Instead of waiting until you check your email tomorrow, your AI sends a text within minutes: "Thanks for reaching out. I'm Boei's AI assistant. Can I help with anything while you wait for the team?" Keeps the lead warm.

3

Quick Answers to Common Questions

"What are your hours?" "Do you offer free estimates?" "How much does X cost?" These questions come in all day. Your AI answers them instantly from your knowledge base. Your team focuses on conversations that actually need a human.

4

Order and Service Updates

Customer texts "Where's my order?" or "When is my appointment?" Your AI checks the knowledge base and responds. For e-commerce stores, pair with <a href='/ai-chatbot'>agentic AI actions</a> to look up order status automatically.

5

Re-Engaging Cold Leads

You have a list of leads who went quiet. Use bulk follow-ups to send a personal text: "Hi Sarah, we spoke last month about your kitchen renovation. Still interested?" Smart scheduling sends at the right time, on working days, in their timezone.

What Customers Say

SMS Features FAQ

How does AI SMS auto-reply work?

When a customer texts your business number, Boei's AI reads the message, checks your knowledge base, and sends a helpful reply in seconds. If the AI can't answer, it hands off to your team in the shared inbox with full context. Same AI that powers your website chat and email.

How much does SMS cost?

Boei plans start at $11/month. SMS messages are a pay-as-you-go add-on at $10 per 100 messages. AI credits for generating replies are included in your plan. No monthly minimums or hidden fees.

Can I send follow-up texts to leads automatically?

Yes. Boei's CRM includes bulk follow-ups with smart scheduling. Pick the channel (SMS or WhatsApp), set the time and day, choose a timezone, and set a maximum number of follow-ups per lead. Your AI writes the message or you write it yourself.

Does SMS work with WhatsApp and email too?

Yes. SMS, WhatsApp, email, and live chat all flow into the same shared inbox. Your team sees every conversation in one dashboard. The same AI knowledge base powers replies across all channels. Customers pick whatever they prefer.

Is there a limit on how long AI replies can be?

AI replies are kept concise for SMS. This keeps your messages readable and your costs predictable. The AI is trained to give useful, complete answers in short form. If a question needs a longer explanation, it can share a link to your website.

Do I need any technical setup?

You connect a messaging account in the Boei dashboard, pick a phone number, and you're live. Boei walks you through each step with a guided setup. No coding, no API documentation, no developer needed.

Can my whole team respond to texts?

Yes. All SMS conversations appear in the shared inbox. Multiple team members can view, claim, and reply. No more relying on one person's phone. Agent routing distributes conversations fairly across your team.

What kind of businesses use SMS auto-reply?

Service businesses (salons, dentists, repair shops), real estate agents, e-commerce stores, and consultants. Any business where customers text questions and expect fast answers. SMS works especially well in the US, Canada, and Australia where texting is the default.

Does the AI support multiple languages over SMS?

Yes. The AI detects the language of the incoming text and replies in the same language. It supports 95+ languages with no manual translation setup. If someone texts in Portuguese, the AI answers in Portuguese.

What happens when the AI can't answer a question?

It escalates to your team. The agent sees the full conversation history plus an AI-generated summary. They pick up without the customer repeating themselves. You set the escalation rules: always hand off for certain topics, or only when the AI is unsure.

Explore More SMS & Channel Pages

Related pages for your SMS setup

SMS Overview

SMS widget setup and use cases

WhatsApp Features

AI agent, inbox, and CRM for WhatsApp

Email Features

AI auto-reply for email

AI Chatbot

Train your AI on your content

Let Your AI Handle Text Messages

Faster replies, automatic follow-ups, zero missed leads. Same AI that runs your website chat, now on SMS.

7-day free trial • No credit card required • All features included • Cancel anytime