AI Handles Your Support Emails. You Handle the Important Ones.

Boei's AI reads incoming emails, replies with accurate answers, and escalates what it can't handle. Your customers get fast responses. Your team only sees the emails that actually need a human. Everything lands in one inbox alongside chat, WhatsApp, and SMS.

AI replies instantly
One inbox for everything
Silent escalation
GDPR compliant
Andrew Lee David S. Vance W. Grant Nitesh Manav
from 159 reviews

70-80%

Emails handled by AI

< 1 min

Average reply time

95+

Languages supported

$19

Per month (annual)

Sound Familiar?

These are the email problems small businesses deal with every day

Drowning in Email

50+ support emails a day. Half of them ask the same questions. Your team spends hours typing the same answers over and over instead of doing work that moves the business forward.

Slow Response Times

Customers email at 11 PM and expect a reply by morning. But you are a small team, not a 24/7 call center. Every hour of silence is a chance for them to go to a competitor.

Lost Leads

A potential customer emails asking about pricing. Your team is busy. The reply comes 6 hours later. By then they have already signed up with someone else.

Scattered Tools

Gmail for email. A separate app for live chat. WhatsApp on your phone. Nothing connects. Conversations fall through the cracks. You lose track of who said what, where.

How Boei Solves Your Email Problem

AI that replies like your best support agent, available 24/7

AI Replies to Routine Questions Instantly

The AI trains on your website, FAQs, and past replies. When a customer emails about shipping, returns, pricing, or hours, the AI sends an accurate answer in under a minute. Your team never sees it unless they want to.

Escalates What It Can't Handle

When the AI hits a question outside its training, it passes the thread to your team silently. No awkward 'I don't understand' emails to your customer. Your agent gets the full thread plus an AI summary with context.

Everything in One Inbox

Email, live chat, WhatsApp, and SMS all in one place. No more switching between Gmail, a chat tool, and your phone. One dashboard, one queue, one team working together.

Professional Tone with Your Name

Every AI reply opens with a greeting and closes with a signature, using your team's name and contact details. Customers feel like they are talking to a real person on your team, not a generic bot.

Replies in Your Customer's Language

A customer emails in Spanish? The AI replies in Spanish. 95+ languages, automatic detection, no setup needed. Great for businesses with international customers.

Works While You Sleep

Emails that arrive at midnight get answered at midnight. No more waking up to a full inbox of unanswered messages. The AI handles the overnight queue so your morning starts clean.

Catches Leads Before They Go Cold

When someone emails about your product or service, the AI responds immediately with the information they need. Fast replies turn curious visitors into paying customers. Slow replies lose them.

Keeps Your Inbox Clean

Mark spam threads so they stop reopening. Auto-save reply drafts. Rich text editor with image paste for when you do reply manually. Your inbox stays focused on real conversations.

Before and After AI Email

What changes when AI handles your support emails

Before (Manual Email) After (Boei AI Email)
Response time 2-8 hours (or next day) Under 1 minute, 24/7
Routine questions Team types same answers daily AI handles 70-80% automatically
After-hours emails Wait until morning Answered immediately
Lead follow-up Hours later, often too late Instant reply with pricing and info
Team workload Every email needs a human Team only sees complex issues
Inbox Email separate from chat/WhatsApp One inbox for all channels
Languages Only languages your team speaks 95+ languages automatically
Cost Hiring another support person From $19/month

The math is simple. A support hire costs $3,000+/month. Boei's AI email starts at $19/month and handles the majority of routine emails instantly. Your team focuses on the conversations that actually need them.

How It Works

Step 1: Train the AI. Create your Boei AI chatbot and point it at your website. It reads your pages, FAQs, docs, and PDFs. You can also train it on past support replies.

Step 2: Connect your email. Enable the email channel in Boei. Set your greeting (e.g. "Hi {name},") and signature (e.g. "Best, {agent}"). These variables fill in automatically so every reply feels personal.

Step 3: Forward or BCC. Forward incoming support emails to your Boei address. Or add Boei as BCC on outgoing threads to pull conversations in. Your existing inbox stays exactly the same.

Step 4: AI starts replying. The AI reads each email, matches it against your knowledge base, and sends a professional reply. You control how many replies it sends per thread. When it can't answer, it passes the thread to your team with a summary. Done.

Real Scenarios Where AI Email Shines

1

Support Emails: 'How Do I Reset My Password?'

Your customers email the same 20 questions over and over. Password resets, shipping times, return policies, how to use a feature. The AI knows all the answers because it trained on your docs. It replies in under a minute with the right answer and a friendly tone. Your team never touches these.

2

Sales Inquiries: 'What Are Your Prices?'

A prospect emails asking about pricing and features. With manual email, your reply comes hours later. With AI, they get detailed pricing info and a link to book a demo within 60 seconds. That speed is often the difference between winning and losing the deal.

3

After-Hours: 'I Need Help and It's 11 PM'

Your business hours end at 6 PM. Emails keep coming. Without AI, those customers wait until morning. With Boei, the AI replies at 11 PM, 2 AM, 6 AM. When your team logs in, the overnight queue is already handled.

4

International Customers: Emails in Other Languages

A customer in Germany emails in German. Your team only speaks English. The AI detects the language and replies in German automatically. No translation tools, no asking a colleague. The customer gets help in their language, instantly.

5

Follow-Ups: Keeping Leads Warm

Someone filled out a contact form last week. You want to follow up by email. Use Boei's <a href='/ai-chatbot'>CRM follow-up feature</a> to send bulk, scheduled emails. The AI handles replies to those follow-ups too, keeping the conversation going until they are ready to buy.

What Customers Say

Email AI Auto-Reply FAQ

How does AI email auto-reply work?

Forward your support emails to Boei or add Boei as BCC. The AI reads each message, checks your knowledge base, and sends a professional reply with your greeting and signature. When it can't answer, it silently passes the thread to your team. The customer never knows.

Can AI really handle my support emails?

Yes. The AI trains on your website, FAQs, PDFs, and past support replies. It handles routine questions like pricing, hours, shipping, returns, and how-to guides accurately. You control how many replies it sends per thread (anywhere from 0 to 100). Complex issues get escalated to your team automatically.

Does this replace my existing email?

No. Your Gmail, Outlook, or whatever you use stays the same. You just forward emails to Boei or add it as BCC. Boei handles the AI replies and gives you a shared inbox where email sits alongside chat, WhatsApp, and SMS.

What happens when the AI can't answer?

Silent escalation. The AI passes the thread to your team without telling the customer it's stuck. Your agent sees the full email history plus an AI-generated summary with context. No embarrassing bot replies.

Do the replies look like they come from my team?

Yes. You set a custom greeting and signature with variables like {name}, {agent}, {email}, {phone}, and {company}. These fill in automatically per conversation. Replies look like they come from a real person on your team.

Can I keep a copy of every email in my own inbox?

Yes. Use BCC to pull email threads into Boei while keeping copies in your own inbox. Every conversation appears in both places. You never lose access to your emails.

Does the AI reply in other languages?

Yes. The AI detects the customer's language and replies in the same language automatically. It supports 95+ languages with no manual translation setup. If a customer emails in French, the AI replies in French.

How is this different from a regular autoresponder?

An autoresponder sends the same canned message to everyone ('We received your email and will reply soon'). Boei's AI actually reads the question, finds the answer in your knowledge base, and sends a specific, accurate reply. It's the difference between 'we'll get back to you' and actually getting back to them.

Can my whole team see and reply to emails?

Yes. The shared inbox gives your team access to all email threads. Agents can claim conversations, add internal notes, and reply with a rich text editor that supports images and formatting. Team members see what others are handling.

How much does it cost?

Email AI auto-reply is included from the Starter plan at $19/month (annual). That includes 2,000 AI credits, shared inbox, and all email features. No per-email fees. Need more volume? Add extra credits for $6/month per 1,000.

Explore More Channels

Email is just one of 50+ channels in Boei

Email Overview

Complete email channel guide

WhatsApp

AI replies on WhatsApp too

AI Chatbot

AI on your website

SMS

AI auto-reply for SMS

Stop Answering the Same Emails Over and Over

Let AI handle the routine stuff. Your team handles the rest. From $19/month.

7-day free trial • No credit card required • All features included • Cancel anytime