Boei vs Crisp at a Glance
Boei
50+ channels, AI chatbot, and contact forms in one widget.
Crisp
All-in-one messaging platform with shared inbox and knowledge base.
Crisp is a solid EU-based chat platform with a good free tier. If you need more channels and AI at a lower paid price, here is how Boei compares.
10,000+
Businesses trust Boei
5.0
Rating on Capterra
50+
Channels included
$14/mo
With AI chatbot
Crisp covers about 6 channels (chat, email, Messenger, Instagram, WhatsApp, Telegram). Many businesses also need phone, forms, Signal, and 40+ more.
Crisp's AI features need the Unlimited plan ($95/mo). That is a steep jump from the $25/mo Pro plan for businesses that want basic AI chat.
Crisp's free plan is very limited (2 seats, no integrations). The Pro plan at $25/mo still lacks AI. To get everything, you need $95/mo.
Crisp is a good EU-based customer messaging platform. They are based in France, so GDPR compliance is part of their DNA. For European businesses, this matters.
Their knowledge base (Crisp Helpdesk) comes with the Pro plan and is well-designed. If you need a self-service help center alongside chat, Crisp delivers.
The free tier works for basics. You get live chat for 2 team members, enough to test the platform. The shared inbox is solid for small teams handling multiple channels.
Crisp's pricing has big jumps. Free to $25/mo to $95/mo. There is no middle ground. If you need AI but not the full Unlimited plan, you still pay $95/month.
Channel coverage tops out at about 6 channels. Phone callbacks, contact forms, Signal, Discord, and many others are missing. For true omnichannel, you will need extra tools.
The free plan caps at 2 seats. Once you add a third team member, you jump to $25/month right away.
50+ channels, AI chatbot, and contact forms in one widget.
All-in-one messaging platform with shared inbox and knowledge base.
A detailed look at what each platform offers
| Feature | Boei | Crisp |
|---|---|---|
| Starting price | $8/mo (base) | Free / $25/mo / $95/mo |
| AI chatbot | +$6/mo add-on (2,000 msgs) | $95/mo plan only |
| Total channels | 50+ | ~6 |
| Yes + AI auto-replies | Pro plan ($25/mo) | |
| Contact forms | Included | Not available |
| Phone / callback | Included | Not available |
| Knowledge base | ✗ | Yes (Pro plan) |
| Shared inbox | Basic | Yes (core feature) |
| Auto-train on website | ✓ Yes | ✗ |
| Live chat agents | $6/mo per agent | 2 (free) / 4 (Pro) / 20 (Unlimited) |
| CRM integrations | Direct HubSpot & Mailchimp + webhooks | Limited (Zapier, no native CRM) |
| EU-hosted | Yes (Amsterdam) | Yes (France) |
| GDPR compliant | ✓ Yes | ✓ Yes |
| Free trial | 7 days | Free tier + 14-day trial |
Bottom line: Crisp is great for EU businesses that need a knowledge base and shared inbox. Boei fits businesses that want AI + 50 channels at a lower price.
What you would actually pay per month:
| Scenario | Boei | Crisp |
|---|---|---|
| Basic chat (1 agent, no AI) | $14/mo ($8 + $6 agent) | Free |
| Chat + AI (1 agent) | $20/mo ($8 + $6 AI + $6 agent) | $95/mo (Unlimited) |
| Chat + AI + 3 agents | $32/mo ($8 + $6 AI + 3x$6) | $95/mo (Unlimited) |
| No live chat, just widget + AI | $14/mo ($8 + $6 AI) | $95/mo (Unlimited) |
Crisp pricing based on their current plan structure. Prices as of early 2026.
50+ channels including phone, forms, Signal, Discord, and many more. Crisp covers about 6 channels.
Boei offers AI chatbot from $14/month ($8 base + $6 AI add-on). Crisp needs the $95/mo Unlimited plan for AI.
$8/mo base, then add AI ($6/mo) or live chat agents ($6/mo each) as you need them. Direct HubSpot & Mailchimp integrations included.
Boei's AI learns from your website on its own. No manual setup or knowledge base articles needed.
You need a built-in knowledge base or help center. You want a shared inbox for team work. Or you need a free plan with basic chat for 2 people.
You want AI chatbot + 50 channels from $14/mo. You need phone and forms alongside chat. You prefer auto-training AI over building a knowledge base.
You want Crisp's knowledge base for self-service content and Boei's widget for visitor engagement on your site.
If you use Crisp's help center, move those articles to your website. Boei's AI will auto-train on them.
Replace Crisp's JavaScript snippet with Boei's. Both install the same way, just one code change.
Set up phone, forms, Signal, and other channels in Boei. These extend your reach beyond what Crisp offered.
David K.
CEO Small-Business (50 or fewer emp.)
Seif Ahmed
@seif588
Neu
@siddharthaneu
Irfan
@mak_web_media
Peter C
@peter_c1
Andrew Lee
@fromlife89
Grzegorz G.
Joshua G.
Ronald D.
Director Small-Business (50 or fewer emp.)
Fahd T.
Founder Small-Business (50 or fewer emp.)
David S.
CEO/Founder Small-Business (50 or fewer emp.)
Vance W.
Julien V.
Développeur d'e-commerce Small-Business (50 or fewer emp.)
Grant
Hansie
David K.
CEO Small-Business (50 or fewer emp.)
Seif Ahmed
@seif588
Neu
@siddharthaneu
Irfan
@mak_web_media
Peter C
@peter_c1
Chandra Kusuma
Pepe
Arjun E.
José Manuel D.
Cristian Trappolini
Daniel Gyger
Nitesh Manav
Renaat Sioncke
Fran Tully
Proinsias M.
Gavin S.
Sara Hall
Mike Foston
Lukáš H.
Bikram K. S.
Chandra Kusuma
Pepe
Arjun E.
José Manuel D.
Try Boei free for 7 days. AI chat + 50 channels from $14/mo. EU-hosted.
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