Tidio Alternative Without Add-On Fees — AI + 50 Channels (2026)

Tidio is a solid live chat tool with great Shopify integration. If you need more channels and simpler pricing, here is how Boei compares.

50+ channels vs ~10
AI from $14/mo, no $39/mo add-on
$8/mo base, $14/mo with AI
Try Boei Free See Full Comparison

Trusted by 10,000+ Businesses Worldwide

10,000+

Businesses trust Boei

4.7★

Rating on G2

50+

Channels included

$14/mo

With AI chatbot

Why People Look for Tidio Alternatives

Add-On Costs Add Up

Tidio's free plan is limited. The AI chatbot (Lyro) costs $39/mo on top of the $29/mo base. Chatbots, email marketing, and advanced features all cost extra.

More Channel Coverage

Tidio covers about 10 channels. If you need WhatsApp, callback buttons, contact forms, Signal, or Telegram, you will need extra tools.

Simpler Team Pricing

Tidio's free plan caps at 50 conversations/month. Paid plans charge per operator. Growing teams face rising costs with every new hire.

What Tidio Does Well

Tidio has one of the best free tiers in live chat. You get a working chat widget with basic chatbot flows at no cost. That makes it a great starting point for small businesses testing live chat.

Their Shopify integration is strong. Deep product integration, order tracking in chat, and a well-reviewed Shopify app. If you run a Shopify store and want live chat, Tidio is a solid pick.

The visual chatbot builder is easy to use. You can create conversation flows without code. Their Lyro AI assistant has improved a lot and handles common support questions well.

Where Tidio Falls Short for Growing Businesses

Tidio's pricing gets complicated fast. The free plan caps at 50 conversations/month. That is enough to test, but not to run a business. To get AI (Lyro), you need the $39/mo add-on on top of the $29/mo base plan. Email marketing is another add-on. A full-featured setup easily exceeds $100/month.

Channel coverage is limited. Tidio focuses on live chat, email, and Messenger. If your customers use WhatsApp, Telegram, or prefer to call, you need separate tools.

The per-operator pricing model means costs grow with your team. A 5-person team on the Growth plan pays much more than a solo user.

Boei vs Tidio at a Glance

Boei dashboard screenshot

Boei

50+ channels, AI chatbot, and contact forms in one widget.

Tidio dashboard screenshot

Tidio

Live chat and chatbot platform popular with small e-commerce stores.

Side-by-Side

Boei vs Tidio Feature Comparison

A detailed look at what each platform offers

Feature Boei Tidio
Starting price $8/mo Free / $29/mo
AI chatbot $6/mo add-on (2,000 msgs) Add-on ($39/mo for Lyro)
AI cost at full usage $14/mo (base + AI) $29 + $39 = $68/mo
Total channels 50+ ~10
WhatsApp Yes + AI auto-replies Add-on / limited
Contact forms Included Via chatbot flows
Phone / callback Included Not available
Shopify integration ✓ Yes Yes (deep integration)
Visual chatbot builder No (AI-powered) Yes (drag-and-drop)
Live chat agents $6/mo per agent Per operator pricing
Conversation limits No limits 50/mo (free), varies on paid
Branding removal Included on paid plans Paid plans only
CRM integrations Direct HubSpot & Mailchimp + webhooks Via Zapier + some native
GDPR / EU servers Yes (Amsterdam) Yes (EU-based)
Free trial 7 days (full features) Free tier available

Bottom line: Tidio is great for Shopify stores that want live chat with a chatbot builder. Boei is better if you want AI chat + 50 channels with simpler pricing.

Real Cost Comparison

What you would actually pay per month for comparable features:

ScenarioBoeiTidio
Basic chat (no AI)$8/moFree (50 conversations/mo limit)
Chat + AI chatbot$14/mo$29 + $39 Lyro = $68/mo
Chat + AI + 3 agents$32/mo ($8 + $6 AI + $18 agents)$29 x 3 + $39 = $126/mo
Chat + AI + WhatsApp + forms$14/mo$68 + separate tools = $100+/mo

Tidio pricing based on Communicator ($29/operator/mo) + Lyro AI ($39/mo). Boei pricing: $8/mo base + $6/mo AI + $6/mo per live chat agent. Prices as of early 2026.

Key Advantages

Where Boei Stands Out vs Tidio

🌐

5x More Channels

50+ channels including WhatsApp, Telegram, Signal, phone, forms, and social media. Tidio covers about 10, mostly chat and email. Boei's AI also works on WhatsApp — it auto-replies to messages and delivers conversations to your shared inbox.

🤖

Affordable AI Add-On

Boei's AI chatbot is $6/mo. No separate Lyro subscription needed. You get 2,000 AI messages and auto-training on your site.

💰

Simple, Predictable Pricing

$8/mo base, $14/mo with AI. Live chat agents are $6/mo each. Direct HubSpot & Mailchimp integrations included. No surprise add-on stacking like Tidio.

⚡

Auto-Training AI

Boei's AI learns from your website on its own. No need to build chatbot flows manually like in Tidio's builder.

Who Should Choose What

Choose Tidio if...

You run a Shopify store and want deep product integration. You prefer a visual chatbot builder for custom flows. Or you need a free plan with basic live chat.

Choose Boei if...

You want AI chat + 50 channels starting at $14/mo. You need WhatsApp and phone alongside chat. You prefer auto-training AI over building flows by hand.

Consider both if...

You are on Tidio's free plan and it works for basic chat, but you need more channels. Try Boei alongside Tidio to see which fits better.

Migration Guide

Switching from Tidio to Boei

1

Your chatbot flows don't transfer

Tidio's visual chatbot flows can't be exported. But Boei's AI auto-trains on your website, so you may not need manual flows at all.

2

Install Boei in parallel

Run both tools for a week to compare. Boei installs with one code snippet and does not conflict with Tidio. Once you are happy, remove the Tidio code or uninstall the Shopify app.

3

Connect your channels

Add WhatsApp, phone, forms, and social channels in Boei. These go well beyond what Tidio offers.

What Customers Say About Boei

David K.

David K.

CEO Small-Business (50 or fewer emp.)

What do you like best about Boei? I'm giving 10 points. Why? This app is super easy. You can configure your chat widget in 5 minutes, add a JS script to your "header" in your theme and wooollaaa done. Nothing hard. We have been using Boei mainly for small corporate websites. It really solves our need to have a small chat widget which does not add up 150Kb and XXXXX JS scripts. It's really lightweight and it does not affect your website speed.
Seif Ahmed

Seif Ahmed

@seif588

I have been using Boei for over a year. It is very simple yet effective to implement it. Support is great - Ruben is always responsive and helpful. The product has also added new features which I have not yet needed but good to know Ruben is always working hard to add value to users of Boei. I am sure there are other similar solutions but for the price, support and features (and future updates), this is a great value.
Neu

Neu

@siddharthaneu

Ruben has been consistent with Boei and made a lot of improvements! All the best brother!
Irfan

Irfan

@mak_web_media

I have been using BOEI for over a year and absolutely amazed with the growth and new features. I recommend BOEI to anyone who is looking to increase website engagement with multiple communication channels.
Peter C

Peter C

@peter_c1

Great founder Ruben , responds personally to emails, and always looking to improve Boei.
Andrew Lee

Andrew Lee

@fromlife89

It's a great tool especially for managing multiple websites and agencies.
Grzegorz G.

Grzegorz G.

I have a quick chat on each page, so it simplifies the way my clients can get in touch with me. It was very easy to implement and they continue to improve this software and are open to feedback. An easy way to add a communication widget to the website. I like best that it supports Messenger and Whatsaap, phone, email and live chat and it is easy to translate for multilingual pages. I can't think about real drowbacks. The [SENSITIVE CONTENT] reply all the support questions quickly and effectively, they are open to feedback. I had no issues at all with this software. Maybe if they could add some protection against spammers if you use the contact form and in some future add a chatbot, that would be fantastic.
Joshua G.

Joshua G.

I was looking for a chat app to easily communicate with my customers. I didn't want to install anything overly complex and I just wanted something that worked within minutes. After briefly using Boei, I knew it was right for me. It's super lightweight and easy to use, plus it has all the chat bots that you might need! Highly recommend to anyone looking for something simple. I wish there was a better UI or more design options.
Ronald D.

Ronald D.

Director Small-Business (50 or fewer emp.)

What do you like best about Boei? Simple, easy to use and implement with little technical support What do you dislike about Boei? Logo deisgns can be improved and some customization of logos of different widgets What problems is Boei solving and how is that benefiting you? On multiple sites, users require different feedback channels. This allows simple customization
Fahd T.

Fahd T.

Founder Small-Business (50 or fewer emp.)

What do you like best about Boei? The best part is the simplicity of the product and ease of use. What do you dislike about Boei? The weak part is the lack of depth for advanced users. What problems is Boei solving and how is that benefiting you? Helps capture visitors using different communication channels under one platform.
David S.

David S.

CEO/Founder Small-Business (50 or fewer emp.)

What do you like best about Boei? It's extremely easy to gather different communication channels under one UI, simplifying the contact process for users, which is essential because it allows us to meet our clients via their preferred method (and not the one we impose on them) What do you dislike about Boei? I wish they had more design options to make it less standard amongst different websites. Another thing that could be better is the speed at which new integrations are added; it could be faster. What problems is Boei solving and how is that benefiting you? Some users prefer contact forms, other live chats, other Instagram/facebook DmS, ETC. Boei allows us to display all these channels in a simplified and unified manner.
Vance W.

Vance W.

We have been using Boei for many clients over the past year and the impact on the page speed is negligible and helps convert website visitors to warm leads. Ease of deployment, lightweight code, and overall flexibility and functionality. The form component isn't exactly flexible and extensive enough for most uses so we often have to use another form solution.
Julien V.

Julien V.

Développeur d'e-commerce Small-Business (50 or fewer emp.)

What do you like best about Boei? Lightweight, opens instantly, lot of features (whatsapp, messenger, contact form, links) What do you dislike about Boei? Not including a built-in chat app, more design customizations could be good What problems is Boei solving and how is that benefiting you? Allowing website visitors to contact us through their preferred channel (whatsapp, phone call, etc)
Grant

Grant

I'm a tech noob, but Boei was super easy to install on my site. I've added several options for contacting me through different channels, links to questionnaires / contact forms, and links to my socials... It's so much more than just a chat button, which is awesome!
Hansie

Hansie

Works great, nice variation of apps
David K.

David K.

CEO Small-Business (50 or fewer emp.)

What do you like best about Boei? I'm giving 10 points. Why? This app is super easy. You can configure your chat widget in 5 minutes, add a JS script to your "header" in your theme and wooollaaa done. Nothing hard. We have been using Boei mainly for small corporate websites. It really solves our need to have a small chat widget which does not add up 150Kb and XXXXX JS scripts. It's really lightweight and it does not affect your website speed.
Seif Ahmed

Seif Ahmed

@seif588

I have been using Boei for over a year. It is very simple yet effective to implement it. Support is great - Ruben is always responsive and helpful. The product has also added new features which I have not yet needed but good to know Ruben is always working hard to add value to users of Boei. I am sure there are other similar solutions but for the price, support and features (and future updates), this is a great value.
Neu

Neu

@siddharthaneu

Ruben has been consistent with Boei and made a lot of improvements! All the best brother!
Irfan

Irfan

@mak_web_media

I have been using BOEI for over a year and absolutely amazed with the growth and new features. I recommend BOEI to anyone who is looking to increase website engagement with multiple communication channels.
Peter C

Peter C

@peter_c1

Great founder Ruben , responds personally to emails, and always looking to improve Boei.
Chandra Kusuma

Chandra Kusuma

The greatest chat widget for websites I have ever tried. It's quite light and not reduce the site loading speed. Quite easy to install on any type of sites/CMS platform. The features and integrations is continuously developed. The support Ruben and his team provide is the best. Easily number one pick.
Pepe

Pepe

This is a great way to chat with visitors on their favorite channels. I really like this because it's simple to implement. It's also easy to find new integrations because there are many channels to choose from (Line, WhatsApp, Email, Contact form, etc.). Ruben, the founder, is also a great guy, always listening to users requests and feedbacks.
Arjun E.

Arjun E.

Boei is very easy to customize and install on my platforms. Sub-accounts have not yet arrived, and it's very important for my clients' use.
José Manuel D.

José Manuel D.

Very easy to install and use. A lot of options of contact. User doesn´t have an option to close or make it dissappear from a site (if they dont want or need to contact(
Cristian Trappolini

Cristian Trappolini

I want to leave this review because I want to tell you 2 important things: one is that those who don't speak English well often find themselves having to live with Google Translate as their best friend, and the other is that BOEI is fantastic, simple and intuitive even for those who don't speak English well. I am really enthusiastic about the ease of use from the first time, which I rarely find in a similar app. Personally I recommend it to everyone!
Daniel Gyger

Daniel Gyger

A must for simplicity and efficiency. To test it is to approve it, in any case we can only recommend it.
Nitesh Manav

Nitesh Manav

It's a light-weight, easy to set-up and use. It increases conversions by talking to visitors on their favorite channels. Above this, it's also cookie-free and GDPR proof which makes it more light-weight and secure.
Renaat Sioncke

Renaat Sioncke

Boei.helps is an easy-to-use app to connect a support/help icon to your website. I just set up four websites with different social media links, all in no time. Boei helps to customize and speed up my website building work-flow.
Fran Tully

Fran Tully

Very happy to give 5 Stars for this plugin. Over 70% of my business enquiries are coming from Smartphone users based on my Google Analytics. Boei allows those users to contact me on their preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. It's a pop up with a GIF that looks great on my site. And it gives the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now, and I am very happy to recommend. I would try the free version first so you are sure. Thanks Fran
Proinsias M.

Proinsias M.

It was very easy to configure and setup on my website. The only issue I had to deal with was to decide what channels not to include in the pop up on the website. I need to be clear what are the essential channels to include for each site that I design. Very happy to give Top Marks to this Plugin. Most of my business enquiries are coming from Smartphone users based on my Analytics. Boei allows those users in particular contact me on the preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. Its a pop up and also give the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now and I am very happy to recommend. I need to make sure I am not including channel options that are not relevant, so I need to be sure of my target audience to avoid clutter when the pop up is activated.
Gavin S.

Gavin S.

It makes it easier for website visitors to engage with me on the channel of their choice. Installing Boei was simple, took less than 5 minutes, and I was up and running. What I liked is that you can install it on Wordpress, HTML, and even on other page builders. You can use it with WhatsApp, Telegram, Live chat, Facebook messenger, or any combination of them at once so that visitors can pick the channel they're most comfortable with. None at the moment, everything is working as it should be.
Sara Hall

Sara Hall

How is this possible? I have been searching for a service like boei, without success for over a year. What magic is this? Isn't set up supposed to be supremely complicated, involving a coding degree, extensive technical knowledge and possibly a miracle? Boei just works. It works so well I was suspicious of it for nearly a whole week, sending endless texts and emails to myself in utter disbelief, when it failed to keel over! Set up is straight forward, easy and takes minutes. Seriously, I cannot recommend Boei enough.
Mike Foston

Mike Foston

Just about as easy as it gets. It uses all the ways you already have to connect to you, lets your customers choose how they want to connect, and doesn't give you another place to check for messages. Has plenty of configuration options, and support has been very responsive, and willing to listen to ideas to make improvements. Really pleased with how it looks on my sites as well. Bit of a bargain!
Lukáš H.

Lukáš H.

Ease of use and the number of possible integrations. Honestly I can't say there is anything I didn't like when using Boei.
Bikram K. S.

Bikram K. S.

Boei has been a time saver for me. I was looking for a way to integrate various social media chat options into my website so that my customers can contact me using the platform of their choice. I tried 3-4 other platforms but nothing came closer to the experience I finally got from Boei. Its WhatsApp and Google Map integration bought me over. I just wish it has support for Frase assistant and Gist assistant. Ease of use, and painless integration of various chat platforms. lacking integration with Frase and Gist and some of the labels are confusing.
Chandra Kusuma

Chandra Kusuma

The greatest chat widget for websites I have ever tried. It's quite light and not reduce the site loading speed. Quite easy to install on any type of sites/CMS platform. The features and integrations is continuously developed. The support Ruben and his team provide is the best. Easily number one pick.
Pepe

Pepe

This is a great way to chat with visitors on their favorite channels. I really like this because it's simple to implement. It's also easy to find new integrations because there are many channels to choose from (Line, WhatsApp, Email, Contact form, etc.). Ruben, the founder, is also a great guy, always listening to users requests and feedbacks.
Arjun E.

Arjun E.

Boei is very easy to customize and install on my platforms. Sub-accounts have not yet arrived, and it's very important for my clients' use.
José Manuel D.

José Manuel D.

Very easy to install and use. A lot of options of contact. User doesn´t have an option to close or make it dissappear from a site (if they dont want or need to contact(

Frequently Asked Questions

Is Boei cheaper than Tidio?

For comparable features, yes. Tidio with AI (Lyro) costs $68/mo for one operator. Boei starts at $8/mo, or $14/mo with AI. Tidio's free plan costs nothing but limits you to 50 conversations and no AI.

Does Boei work with Shopify like Tidio?

Yes, Boei works on Shopify and 300+ other platforms. However, Tidio has deeper Shopify features like in-chat order tracking and product recommendations.

Can Boei replace Tidio's chatbot builder?

Boei uses AI instead of a visual flow builder. The AI auto-trains on your website and handles questions naturally. If you need complex multi-step flows with branching logic, Tidio's builder offers more control.

What can Tidio do that Boei can't?

Tidio offers a visual chatbot flow builder, deeper Shopify product integration, in-chat order tracking, built-in email marketing, and a free plan. Boei focuses on AI-powered chat and omnichannel instead.

Does Boei have a free plan like Tidio?

Boei offers a 7-day free trial with all features. There is no permanent free plan like Tidio's. But Boei at $14/mo with AI includes 50+ channels that would cost $100+/mo as Tidio add-ons.

How does Boei's AI compare to Tidio's Lyro?

Both use AI to answer visitor questions from your content. Lyro is a separate $39/mo add-on with Tidio. Boei's AI add-on is $6/mo, bringing the total to $14/mo. It auto-trains on your website.

Does Boei integrate with HubSpot or Mailchimp?

Yes. Boei has direct integrations with HubSpot and Mailchimp, plus webhooks for any other CRM or marketing tool. Leads sync automatically without needing Zapier.

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