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Bigcommerce + Instagram DMs

Free Instagram DMs plugin for Bigcommerce turns visitors into customers

Communicate via Instagram DMs with your Bigcommerce visitors to convert them into loyal customers. Start for free today.



Trusted by 100+ Bigcommerce sites

Quick 5-min, no code setup

Jordi Ibrahim Dan Renaat Fran Nitesh

More than 10,000 companies from 150+ countries grow thanks to Boei

collect more leads

Add Instagram DMs to Bigcommerce

With Boei, you always show the most important buttons of your Bigcommerce website, like Instagram DMs.

No annoying chatbot keeping visitors from an employee, but a solution that actually helps visitors get in touch more easily.

Try for free

4.7 of 5 30 reviews

4.5 of 5 10 reviews

5 of 5 25 reviews

Increased Reach

By having contact on Instagram DM from your BigCommerce platform, you can tap into Instagram's massive user base and reach a wider audience. This can help you generate more leads and expand your customer base.

Direct Communication

Engaging with potential leads through Instagram DM allows for direct and personalized communication. You can address their queries, provide tailored recommendations, and build a stronger relationship, increasing the chances of converting them into customers.

Visual Appeal

Instagram is a highly visual platform, and by leveraging its features on your BigCommerce platform, you can showcase your products or services in a visually appealing manner. This can attract and captivate potential leads, making them more likely to engage and convert.

How it works

Discover the power of Instagram DMs on your Bigcommerce site

In today's digital age, businesses strive to connect with their customers through various channels to provide exceptional support and enhance their overall experience.

One such platform that has gained immense popularity among businesses and consumers alike is Instagram.

With millions of active users, Instagram offers a unique opportunity for businesses to engage with their customers and build stronger relationships.

For businesses using the BigCommerce platform, integrating Instagram Direct Messages (DM) as a contact channel can be a game-changer.

By harnessing the power of this social media platform, businesses can seamlessly communicate with their customers, address their queries, provide support, and even drive sales.

Integrating Instagram DMs into the BigCommerce platform empowers businesses to centralize their customer interactions, streamlining communication processes and creating a more efficient workflow.

Instead of managing multiple communication channels separately, businesses can now consolidate their customer conversations and provide a more unified and personalized experience.

This integration not only enhances the customer experience but also enables businesses to gain valuable insights and feedback directly from their Instagram followers.

By leveraging the BigCommerce platform, businesses can track and analyze customer interactions, identify trends, and make data-driven decisions to improve their products, services, and overall brand performance.

Moreover, integrating Instagram DMs with BigCommerce opens up new avenues for businesses to showcase their products or services.

Through visually appealing content, businesses can capture the attention of potential customers and entice them to explore further.

By seamlessly transitioning from Instagram to the BigCommerce platform, businesses can facilitate smooth transactions, increase conversions, and ultimately drive revenue growth.

In summary, harnessing the power of Instagram DMs from the BigCommerce platform provides businesses with a unique opportunity to connect with their customers on a popular and visually-driven social media platform.

By centralizing customer interactions, gaining valuable insights, and driving sales, businesses can leverage this integration to enhance their overall customer experience and achieve their growth objectives.

Instagram DMs icon

Instagram DMs

Instagram DMs allow users to send private messages to other users. In 2019, there were over 1 billion active users on Instagram, and 500 million of them used DMs daily. Users can send photos, videos, texts, and voice messages. DMs can also be used to send disappearing messages, which disappear after being viewed. Additionally, users can create group chats with up to 32 people. Since the pandemic, Instagram has added more features to DMs, such as the ability to react to messages with emojis and the option to change the chat color.


BigCommerce is an e-commerce platform that powers over 95,000 online stores, generating $17 billion in sales. With its robust features and scalability, it offers 99.99% uptime, handles 34 million monthly transactions, and provides 24/7 customer support. It empowers businesses to grow their online presence and increase revenue efficiently.


Success Stories with Boei

Discover how companies worldwide deploy our Bigcommerce chat plugin for superior customer service and more leads.

The voice of 10,000+ Boei fans

Meet the inspiring entrepreneurs making their dream businesses a reality with Boei


"I'm a tech noob, but Boei was super easy to install on my site.

I've added several options for contacting me through different channels, links to questionnaires / contact forms, and links to my socials...

It's so much more than just a chat button, which is awesome!"



"Boei is the superglue that bonds together our communication with our leads and customers, in the channels they most value.

Boei is simple to setup and easy to use. Ruben and his team are responsive and always available to help!

Our team loves Boei and we highly recommend you take a look how Boei can help up your communication game!"

Dieter Staudinger


"How is this possible?
I have been searching for a service like boei, without success for over a year.

Boei just works. It works so well I was suspicious of it for nearly a whole week, sending endless texts and emails to myself in utter disbelief, when it failed to keel over!

Set up is straight forward, easy and takes minutes.
Seriously, I cannot recommend Boei enough."

Sara Hall

Make widgets with more than Instagram DMs

Without code, you can deploy 50+ channels for lead generation, like Whatsapp, contact or quote form, callback request, as well as Facebook messenger and many more.

Boost Your Leads

Make it super easy for customers to reach you and see your leads increase.

Flexible and Fun

Customize Boei for each campaign or page. Experiment and find what works!

Smart Measuring

Get a clear view of your success. Track conversions seamlessly via Boei, Google, and Meta.

Plenty of Choices

With 50+ channels and countless settings, you always set the perfect tone for your audience.

All 50+ Bigcommerce plugins

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All Bigcommerce contact options

Bigcommerce & Instagram DMs FAQ

To add Instagram Dm to your BigCommerce site, you can use Boei, a website widget that enables customer chat on 50+ channels, including Instagram Dm. Simply sign up for Boei, install the widget on your BigCommerce site, and connect your Instagram account to start receiving and responding to Instagram Dm messages directly from your BigCommerce dashboard.
Yes, Boei offers an Instagram Dm plugin specifically designed for BigCommerce. With this plugin, you can easily add a widget to your BigCommerce site and integrate your Instagram Dm messages into your customer support workflow.
Adding an Instagram Dm widget to your BigCommerce site can greatly enhance your customer support and communication capabilities. It allows your customers to reach out to you directly through Instagram, a platform they are already familiar with, and enables you to provide real-time assistance and address their queries promptly. This can result in improved customer satisfaction and ultimately, increased sales.
Any business or individual using BigCommerce and actively engaging with customers on Instagram should consider adding an Instagram Dm widget to their site. This includes storefronts, e-commerce businesses, influencers, and individuals who rely on Instagram as a communication channel with their audience. The Boei widget makes it easy to manage and respond to Instagram Dm messages directly from your BigCommerce dashboard, streamlining your customer support process.
Instagram Direct Messages (DMs) is a feature on the social media platform Instagram that enables users to have private conversations with one or more other users.
As of 2021, Instagram has over 1 billion users worldwide, and its DM feature is widely used by the majority of Instagram users.
By offering Instagram Dms contact to your customers, you can provide them with a convenient and easy way to connect with you through a platform they are already familiar with, leading to better customer engagement and satisfaction.
Boei can easily connect your website to Instagram Dms. All you need to do is create an Instagram account, link it to Boei, and then add the Instagram channel to your Boei dashboard. Once this is done, your customers can start sending messages to your Instagram account directly from your website.
BigCommerce is an e-commerce platform that allows businesses to create and manage their online stores. It provides a wide range of features and tools to help businesses sell their products or services online.
The cost of using BigCommerce depends on the pricing plan that you choose. BigCommerce offers different pricing tiers to cater to different business needs and budgets. It's best to visit the BigCommerce website or contact their sales team for detailed pricing information.
Yes, BigCommerce is considered a good platform for businesses looking to build and manage their online stores. It offers a user-friendly interface, robust features, and integrations with various third-party applications. However, the suitability of BigCommerce for a specific business may vary depending on their unique requirements and preferences. It's recommended to explore the platform and its features to determine if it aligns with your business goals.

Free Instagram DMs plugin for Bigcommerce turns visitors into customers

Communicate via Instagram DMs with your Bigcommerce visitors to convert them into loyal customers. Start for free today.



Trusted by 100+ Bigcommerce sites

Quick 5-min, no code setup

Jordi Ibrahim Dan Renaat Fran Nitesh
While live chat is great for direct, synchronous conversations, it requires both parties to be online simultaneously. Boei supports asynchronous communication across more than 50 channels. This means customers can reach out when it's convenient for them and businesses can respond when they're able. Boei also offers the flexibility to proactively start conversations and present a wide range of interactive content to engage visitors.
Boei is a perfect complement to live chat. Not all customers prefer live chat - some might want to send an email, make a phone call, or reach out on social media. Boei caters to all these preferences by offering multiple ways for customers to connect with you. Additionally, Boei allows you to proactively engage visitors with custom messages, FAQ questions, callback forms, videos, and more.
Social media is an important channel for customer service, but it's only one of many. Customers have different communication preferences, and Boei caters to these by offering 50+ channels to connect with your business. Plus, Boei centralizes these communication options in one place, making it easier for you to manage.
Boei turns your website into a proactive customer engagement tool. By offering your customers multiple convenient ways to connect, you can answer their questions and address their concerns more effectively, leading to higher customer satisfaction and increased conversions. The ability to proactively display messages and content can guide visitors towards making a purchase.
Absolutely. While Boei supports 50+ channels, you can choose to use only one if that suits your business best. But remember, Boei is more than just a contact tool - you can also use it to display custom messages, videos, and various forms to engage visitors proactively.
Boei is designed to initiate interactions with your customers across multiple channels. However, it does not provide a way to manage responses centrally. Each platform you connect to Boei will have its own way of managing and responding to customer interactions. The goal of Boei is to provide a versatile tool that enhances your website's ability to engage visitors and turn them into leads.