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Best PrestaShop Live Chat Widget

Live Chat for PrestaShop

PrestaShop powers ecommerce across Europe, but it has no built-in chat. Boei adds live chat with AI that speaks French, German, Dutch, Spanish, and 90+ other languages. Your PrestaShop customers get instant answers about products, shipping, and returns. Add a snippet to your theme footer. No module needed. Works with PrestaShop 1.6, 1.7, and 8.x.

Trusted by 17,000+ websites

PrestaShop 1.6, 1.7 & 8.x

Andrew Lee David S. Vance W. Grant Nitesh Manav
from 159 reviews

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Try the PrestaShop Live Chat Demo

PrestaShop Stores Lose Sales Without Live Chat

PrestaShop is the open-source ecommerce platform of choice for thousands of European merchants. France, Spain, Italy, Poland, the Netherlands. But most PrestaShop stores still rely on email for customer support. That means hours (or days) before a shopper gets an answer about sizing, shipping costs, or return policies.

By the time you reply, they already bought somewhere else.

The ecommerce chat problem PrestaShop merchants face:

  • Customers shop in multiple languages. A PrestaShop store selling across Europe needs chat that handles French, German, Dutch, and Spanish without hiring native speakers for each
  • Product questions drive purchases. 'Is this compatible with X?' 'When will this be back in stock?' 'What is the shipping cost to Belgium?' These questions come in all day. If nobody answers, the cart gets abandoned
  • PrestaShop modules are hit or miss. The Addons marketplace has chat modules, but many are outdated, poorly maintained, or only work with specific PrestaShop versions. Boei skips the module system entirely. One code snippet in your theme footer works everywhere
  • European shoppers expect GDPR compliance. Most live chat tools run on US servers. Boei runs on EU servers in Amsterdam, cookieless by default

Boei's AI trains on your PrestaShop product catalog, shipping pages, and FAQ. It answers customer questions in their language, collects contact details from interested shoppers, and hands off complex issues to your team with the full conversation. See the PrestaShop installation guide.

Boei product training for PrestaShop stores

AI That Knows Your PrestaShop Product Catalog

Upload your product catalog as a CSV or connect a Google Sheets URL. The AI learns product names, prices, availability, and descriptions. When a PrestaShop shopper asks 'Do you have this in blue?' or 'What is the shipping cost to Germany?', the AI gives a real answer based on your actual data. Not a generic 'please check our website' response.

  • Train AI on your full PrestaShop product catalog via CSV or Google Sheets
  • Product cards shown in chat with thumbnail, price, and availability
  • Auto-sync on schedule so new products are always up to date
  • AI answers sizing, compatibility, and stock questions accurately
  • Handles product comparisons and recommendations

One Chat Widget, 95+ Languages for European Shoppers

A PrestaShop store in the Netherlands might serve Dutch, German, French, and English customers in a single day. Boei's AI detects the visitor's language and responds automatically. No separate chat widgets per language. No translation plugins. The widget interface translates too, so buttons and prompts match the shopper's language.

  • Auto-detects visitor language from browser settings
  • AI responds fluently in 95+ languages
  • Widget interface (buttons, prompts) translates automatically
  • Works alongside PrestaShop's built-in multi-language setup
  • No extra cost per language
Multilingual live chat for PrestaShop

Common PrestaShop Chat Scenarios

Real questions your AI handles automatically, every day

Shipping and Delivery Questions

'How long does delivery take to Spain?' 'Is there free shipping over EUR 50?' AI answers these instantly using your PrestaShop shipping rules and carrier info. No more losing sales over unclear delivery details.

Returns and Refund Inquiries

'How do I return an item?' 'What is your refund policy?' AI explains your return process step by step. For complex cases, it collects the order number and routes to your support team.

Pre-Purchase Product Questions

'Is this compatible with my device?' 'What is the difference between model A and B?' AI uses your product data to give accurate answers that help shoppers decide. Fewer abandoned carts.

Cross-Border Shopping Support

A German customer asks about VAT on a French PrestaShop store. AI responds in German, explains the pricing, and handles the sale. No language barrier. No lost revenue.

Quick Setup

Add Live Chat to PrestaShop

Works with PrestaShop 1.6, 1.7, and 8.x. No module needed.

1

Copy installation code

In your Boei dashboard, open your widget and click the Install tab. Select Prestashop and copy the installation code.

Tip: The Install tab also offers a landing page link, QR code, and iframe embed.

Copy installation code
2

Log in to Prestashop

There are two ways of installing Boei in Prestashop:

Option A: Use a Module

  1. Install a module such as ContentBox that allows custom HTML/JavaScript.
  2. Add the Boei embed code (in source code mode) in a block shown on every page, such as displayFooter.

Option B: Embed in a Template

  1. Open a Prestashop template file such as footer.tpl.
  2. Paste the Boei code inside {literal}{/literal} tags.
3

Save

Click the "Apply" button in Prestashop.

4

Finished coffee

Congrats, you are done!

PrestaShop Live Chat Options Compared

How Boei compares to common PrestaShop chat solutions

Boei tawk.to Tidio LiveChat
Starting price from $11/mo Free (branded) EUR 39/mo EUR 76/mo
AI chatbot included Yes (2,000 msgs) No (paid add-on) No (paid add-on)
Multilingual AI (95+ languages) ✓ Yes ✗ Limited
Product catalog training Yes (CSV/Sheets) ✗ Limited
WhatsApp + 50 channels Included Extra cost Extra cost
PrestaShop install method Theme footer snippet Theme footer snippet Module or snippet Snippet
Branding removal Included on paid plans $19/mo extra Included Included
GDPR compliant (EU servers) ✓ Yes

Bottom line: tawk.to is free but shows their brand and has no AI. Tidio and LiveChat charge per agent and don't include AI. Boei gives PrestaShop merchants AI chat in 95+ languages, product training, and 50+ channels from $11/mo.

What Ecommerce Store Owners Say

PrestaShop Live Chat FAQ

How do I install live chat on PrestaShop?

Paste a single code snippet into your PrestaShop theme footer. Go to Design > Theme & Logo > Advanced, or edit the footer.tpl file directly. No module installation needed. Works with PrestaShop 1.6, 1.7, and 8.x. Follow our step-by-step PrestaShop guide.

Do I need to install a PrestaShop module?

No. Boei works as a code snippet in your theme footer. This means it works across all PrestaShop versions without module compatibility issues. No Addons marketplace purchase needed.

Can the AI answer questions in multiple languages?

Yes. Boei's AI auto-detects the shopper's language and responds in the same language. It handles 95+ languages fluently. Perfect for European PrestaShop stores that serve customers in France, Germany, Spain, the Netherlands, and beyond.

Can I train the AI on my PrestaShop products?

Yes. Upload your product catalog as a CSV file or connect a Google Sheets URL. The AI learns product names, descriptions, prices, and availability. It auto-syncs on a schedule so new products are always covered.

Will it slow down my PrestaShop store?

No. The script is under 50KB and loads asynchronously after your page content. It works alongside PrestaShop's built-in caching and popular performance modules like Page Cache Ultimate. No impact on page speed.

Which PrestaShop versions are supported?

All of them. PrestaShop 1.6, 1.7, and 8.x. Since Boei uses a code snippet instead of a module, there are no version compatibility issues. It works with any PrestaShop theme.

Can my team jump into live conversations?

Yes. AI handles the first response and routine questions. When a conversation needs a human (complex orders, complaints, negotiations), AI hands off to your team with the full chat history and an AI summary. Your team can also monitor AI conversations and take over anytime.

Does it handle order status and tracking questions?

The AI can answer general questions about your shipping and delivery policies. For specific order lookups, it collects the customer's order number and routes the conversation to your support team with full context.

Can customers reach us on WhatsApp too?

Yes. Boei includes WhatsApp, Messenger, email, phone, and 50+ channels from one widget. Your PrestaShop customers pick their preferred channel. All conversations land in one inbox.

How much does PrestaShop live chat cost?

Boei starts at $11/mo (annual) with AI and live chat included. No per-agent fees. Compare that to Tidio at EUR 39/mo without AI, or LiveChat at EUR 76/mo per agent. 7-day free trial, no credit card required.

Is it GDPR compliant for European stores?

Yes. Boei is a Dutch company. All servers are in Amsterdam. The widget runs without cookies by default, so no consent banner needed for the chat itself. DPA available on request. Built for European ecommerce from day one.

Can I try it free on my PrestaShop store?

Yes. 7-day free trial with full AI access. Add the snippet to your PrestaShop theme, train the AI on your product catalog, and test it with real visitors. No credit card needed.

Your PrestaShop Customers Have Questions Right Now

Give them instant answers in their language. 5-minute setup. No module needed.

7-day free trial • No credit card required • AI in 95+ languages • Works with PrestaShop 1.6, 1.7, 8.x