Telegram for Business: Use Cases That Drive Results

900 million users, username-only contact, 2GB file sharing, and free Bot API. See how businesses use Telegram for customer support, lead generation, community management, ecommerce, and international communication.

Customer Support
Lead Generation
Community Management
International Business
Start 7-Day Free Trial See Live Demo
Andrew Lee David S. Vance W. Grant Nitesh Manav
from 159 reviews

Telegram Is Growing Fast for Business

900M+

Monthly active Telegram users

#1

Messaging app in 20+ countries

2 GB

File transfer limit

55M+

Daily new messages to bots

6 Ways Businesses Use Telegram

From customer support to international expansion — real strategies that work

Customer Support

Telegram enables real-time customer support that continues after visitors leave your website. Customers message your team, get AI-powered instant answers, and escalate to human agents when needed. Average response time drops from hours (email) to seconds (Telegram AI).

  • AI handles 70% of common questions automatically
  • Customers continue conversations across all devices
  • Shared inbox keeps all support threads in one place
  • 2GB file transfers for screenshots, logs, and documents

Lead Generation

Turn website visitors into qualified leads via Telegram. AI engages visitors with context-aware questions, captures contact details mid-conversation, scores lead intent, and routes warm prospects to your sales team with full context. Lower friction than forms — higher conversion than email.

  • AI qualifies leads by asking about budget, timeline, and needs
  • Captures name, email, phone automatically during chat
  • Lead scoring identifies hot prospects for immediate follow-up
  • Leads flow into CRM pipeline with conversation history

Community Management

Telegram Groups and Channels are the backbone of online communities — especially in crypto, gaming, and open source. A website widget that links to your Telegram community converts site visitors into active members. Boei shows the widget on the right pages with targeted display rules.

  • Link to Telegram Groups for community discussions
  • Link to Telegram Channels for announcements
  • Show widget on community and documentation pages
  • Combine with Discord for full community coverage

E-Commerce & Retail

Telegram on product pages catches hesitant buyers before they abandon carts. AI answers product questions (sizing, shipping, returns), recommends alternatives, and routes purchase-ready customers to sales. The 2GB file limit lets customers share product photos and receive invoices directly.

  • AI answers product questions on product and cart pages
  • Customers share product photos for matching/sizing help
  • Order confirmations and tracking via Telegram messages
  • Works with Shopify, PrestaShop, WooCommerce

Tech Companies & SaaS

Developers and tech teams prefer Telegram over email tickets. Its clean API, bot ecosystem, and username-only model align with developer culture. SaaS companies use Telegram for technical support, beta feedback, and developer relations. Pair with documentation pages for contextual help.

  • Technical support without email ticket overhead
  • Bot integration for API status, deployment alerts
  • Developer community building alongside Discord
  • AI trained on technical docs for instant developer support

International Business

Telegram is the #1 messaging app in Russia, Iran, Ukraine, Uzbekistan, and growing fast in Brazil, Indonesia, and India. For businesses selling internationally, Telegram is as essential as WhatsApp. Geo-targeting shows Telegram to visitors from these regions automatically.

  • Dominant in 20+ countries across 4 continents
  • Username-only contact — no international phone number issues
  • AI auto-translates to 95+ languages in real time
  • Geo-targeting shows Telegram only to relevant visitors

Telegram for Customer Service: Why It Works

Traditional customer service forces visitors into a workflow designed for the business, not the customer: fill out a form, wait for email, repeat context on every reply. Telegram flips this model. Customers message you the same way they message friends — instant, conversational, and persistent across devices.

Response time matters. Email support averages 12+ hours. Live chat works only while the visitor stays on your site. Telegram combines the best of both: instant AI responses when visitors first reach out, and persistent conversations that continue after they leave. A customer can ask a question on your website, get an AI answer in 3 seconds, and follow up from their phone an hour later.

The AI handles 70% of common questions automatically — pricing, shipping, returns, availability. When a question requires human attention, the AI escalates to your team with the full conversation and a summary. Agents never ask 'Can you repeat that?'

For privacy-conscious customers (legal, healthcare, finance), Telegram's username-only model is a significant advantage. Visitors don't need to share phone numbers or create accounts. They just click and chat. Combine with Signal for customers who want end-to-end encryption.

Telegram for Tech Companies: Developer-First Communication

The tech industry runs on Telegram. Crypto projects announce on Telegram Channels, open-source projects host communities in Telegram Groups, and SaaS companies provide technical support via Telegram bots. If you build software, your users are already on Telegram.

Why developers prefer Telegram over email support: No ticket systems, no form fields, no waiting. They send a message and get an answer. Telegram's open Bot API means developers respect the platform — it aligns with their values of openness and efficiency.

Boei's AI assistant handles first-line technical support: API questions, integration guides, error troubleshooting. It's trained on your documentation, so answers are accurate and consistent. When a question requires a developer on your team, the AI routes it with full technical context.

For maximum coverage, combine Telegram with Discord (community discussions) and AI chatbot (24/7 on-site support). Boei manages all three from a single floating widget — visitors pick their preferred channel.

Channel Comparison

Telegram vs WhatsApp vs Messenger for Business

Which messaging channel is right for your business? Often the answer is: all three.

Feature Telegram WhatsApp Messenger
Monthly active users 900M+ 2B+ 1B+
Contact method Username only Phone number Facebook account
File transfer limit 2 GB 100 MB 25 MB
Bot API Free, open Paid (Business API) Paid (Business API)
Strong markets Russia, CIS, LATAM, crypto W. Europe, India, Brazil USA, Europe, Australia
Privacy model Username, no phone required Phone number required Facebook account required
Group size limit 200,000 members 1,024 members 250 members
Business cost Free Per-conversation pricing Per-message pricing
Best for Tech, crypto, international Mainstream, local business Consumer brands, ads

The smart approach: Don't choose one — offer all three. Boei's geo-targeting shows Telegram to Eastern European and crypto audiences, WhatsApp to Western markets, and Messenger to social-media-active visitors. One widget, one inbox, every audience covered. See all 50+ channels.

Pro Tips

Maximize Your Telegram Business Results

1

Match Channels to Markets with Geo-Targeting

Show Telegram to visitors from Russia, Ukraine, Iran, Brazil, and Central Asia. Show WhatsApp to Western Europeans. Show phone to US visitors. Each visitor sees the channel they actually use.

2

Use Telegram Groups for Community Building

Link your widget to a Telegram Group where customers help each other. Your team and AI monitor and respond. Groups scale to 200,000 members — far beyond WhatsApp's 1,024 limit.

3

Train AI on Your Best Support Content

Upload your knowledge base, API docs, and FAQ pages. The AI handles 70%+ of Telegram questions automatically, freeing your team for complex issues that drive revenue.

4

Set Page-Specific Pre-Filled Messages

On pricing pages, pre-fill 'I'd like to discuss pricing options'. On product pages, use 'I have a question about [product]'. Context-specific messages increase conversion by 40%.

Businesses Using Telegram Successfully

David K.

David K.

CEO Small-Business (50 or fewer emp.)

What do you like best about Boei? I'm giving 10 points. Why? This app is super easy. You can configure your chat widget in 5 minutes, add a JS script to your "header" in your theme and wooollaaa done. Nothing hard. We have been using Boei mainly for small corporate websites. It really solves our need to have a small chat widget which does not add up 150Kb and XXXXX JS scripts. It's really lightweight and it does not affect your website speed.
Seif Ahmed

Seif Ahmed

@seif588

I have been using Boei for over a year. It is very simple yet effective to implement it. Support is great - Ruben is always responsive and helpful. The product has also added new features which I have not yet needed but good to know Ruben is always working hard to add value to users of Boei. I am sure there are other similar solutions but for the price, support and features (and future updates), this is a great value.
Neu

Neu

@siddharthaneu

Ruben has been consistent with Boei and made a lot of improvements! All the best brother!
Irfan

Irfan

@mak_web_media

I have been using BOEI for over a year and absolutely amazed with the growth and new features. I recommend BOEI to anyone who is looking to increase website engagement with multiple communication channels.
Peter C

Peter C

@peter_c1

Great founder Ruben , responds personally to emails, and always looking to improve Boei.
Andrew Lee

Andrew Lee

@fromlife89

It's a great tool especially for managing multiple websites and agencies.
Grzegorz G.

Grzegorz G.

I have a quick chat on each page, so it simplifies the way my clients can get in touch with me. It was very easy to implement and they continue to improve this software and are open to feedback. An easy way to add a communication widget to the website. I like best that it supports Messenger and Whatsaap, phone, email and live chat and it is easy to translate for multilingual pages. I can't think about real drowbacks. The [SENSITIVE CONTENT] reply all the support questions quickly and effectively, they are open to feedback. I had no issues at all with this software. Maybe if they could add some protection against spammers if you use the contact form and in some future add a chatbot, that would be fantastic.
Joshua G.

Joshua G.

I was looking for a chat app to easily communicate with my customers. I didn't want to install anything overly complex and I just wanted something that worked within minutes. After briefly using Boei, I knew it was right for me. It's super lightweight and easy to use, plus it has all the chat bots that you might need! Highly recommend to anyone looking for something simple. I wish there was a better UI or more design options.
Ronald D.

Ronald D.

Director Small-Business (50 or fewer emp.)

What do you like best about Boei? Simple, easy to use and implement with little technical support What do you dislike about Boei? Logo deisgns can be improved and some customization of logos of different widgets What problems is Boei solving and how is that benefiting you? On multiple sites, users require different feedback channels. This allows simple customization
Fahd T.

Fahd T.

Founder Small-Business (50 or fewer emp.)

What do you like best about Boei? The best part is the simplicity of the product and ease of use. What do you dislike about Boei? The weak part is the lack of depth for advanced users. What problems is Boei solving and how is that benefiting you? Helps capture visitors using different communication channels under one platform.
David S.

David S.

CEO/Founder Small-Business (50 or fewer emp.)

What do you like best about Boei? It's extremely easy to gather different communication channels under one UI, simplifying the contact process for users, which is essential because it allows us to meet our clients via their preferred method (and not the one we impose on them) What do you dislike about Boei? I wish they had more design options to make it less standard amongst different websites. Another thing that could be better is the speed at which new integrations are added; it could be faster. What problems is Boei solving and how is that benefiting you? Some users prefer contact forms, other live chats, other Instagram/facebook DmS, ETC. Boei allows us to display all these channels in a simplified and unified manner.
Vance W.

Vance W.

We have been using Boei for many clients over the past year and the impact on the page speed is negligible and helps convert website visitors to warm leads. Ease of deployment, lightweight code, and overall flexibility and functionality. The form component isn't exactly flexible and extensive enough for most uses so we often have to use another form solution.
Julien V.

Julien V.

Développeur d'e-commerce Small-Business (50 or fewer emp.)

What do you like best about Boei? Lightweight, opens instantly, lot of features (whatsapp, messenger, contact form, links) What do you dislike about Boei? Not including a built-in chat app, more design customizations could be good What problems is Boei solving and how is that benefiting you? Allowing website visitors to contact us through their preferred channel (whatsapp, phone call, etc)
Grant

Grant

I'm a tech noob, but Boei was super easy to install on my site. I've added several options for contacting me through different channels, links to questionnaires / contact forms, and links to my socials... It's so much more than just a chat button, which is awesome!
Hansie

Hansie

Works great, nice variation of apps
David K.

David K.

CEO Small-Business (50 or fewer emp.)

What do you like best about Boei? I'm giving 10 points. Why? This app is super easy. You can configure your chat widget in 5 minutes, add a JS script to your "header" in your theme and wooollaaa done. Nothing hard. We have been using Boei mainly for small corporate websites. It really solves our need to have a small chat widget which does not add up 150Kb and XXXXX JS scripts. It's really lightweight and it does not affect your website speed.
Seif Ahmed

Seif Ahmed

@seif588

I have been using Boei for over a year. It is very simple yet effective to implement it. Support is great - Ruben is always responsive and helpful. The product has also added new features which I have not yet needed but good to know Ruben is always working hard to add value to users of Boei. I am sure there are other similar solutions but for the price, support and features (and future updates), this is a great value.
Neu

Neu

@siddharthaneu

Ruben has been consistent with Boei and made a lot of improvements! All the best brother!
Irfan

Irfan

@mak_web_media

I have been using BOEI for over a year and absolutely amazed with the growth and new features. I recommend BOEI to anyone who is looking to increase website engagement with multiple communication channels.
Peter C

Peter C

@peter_c1

Great founder Ruben , responds personally to emails, and always looking to improve Boei.
Chandra Kusuma

Chandra Kusuma

The greatest chat widget for websites I have ever tried. It's quite light and not reduce the site loading speed. Quite easy to install on any type of sites/CMS platform. The features and integrations is continuously developed. The support Ruben and his team provide is the best. Easily number one pick.
Pepe

Pepe

This is a great way to chat with visitors on their favorite channels. I really like this because it's simple to implement. It's also easy to find new integrations because there are many channels to choose from (Line, WhatsApp, Email, Contact form, etc.). Ruben, the founder, is also a great guy, always listening to users requests and feedbacks.
Arjun E.

Arjun E.

Boei is very easy to customize and install on my platforms. Sub-accounts have not yet arrived, and it's very important for my clients' use.
José Manuel D.

José Manuel D.

Very easy to install and use. A lot of options of contact. User doesn´t have an option to close or make it dissappear from a site (if they dont want or need to contact(
Cristian Trappolini

Cristian Trappolini

I want to leave this review because I want to tell you 2 important things: one is that those who don't speak English well often find themselves having to live with Google Translate as their best friend, and the other is that BOEI is fantastic, simple and intuitive even for those who don't speak English well. I am really enthusiastic about the ease of use from the first time, which I rarely find in a similar app. Personally I recommend it to everyone!
Daniel Gyger

Daniel Gyger

A must for simplicity and efficiency. To test it is to approve it, in any case we can only recommend it.
Nitesh Manav

Nitesh Manav

It's a light-weight, easy to set-up and use. It increases conversions by talking to visitors on their favorite channels. Above this, it's also cookie-free and GDPR proof which makes it more light-weight and secure.
Renaat Sioncke

Renaat Sioncke

Boei.helps is an easy-to-use app to connect a support/help icon to your website. I just set up four websites with different social media links, all in no time. Boei helps to customize and speed up my website building work-flow.
Fran Tully

Fran Tully

Very happy to give 5 Stars for this plugin. Over 70% of my business enquiries are coming from Smartphone users based on my Google Analytics. Boei allows those users to contact me on their preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. It's a pop up with a GIF that looks great on my site. And it gives the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now, and I am very happy to recommend. I would try the free version first so you are sure. Thanks Fran
Proinsias M.

Proinsias M.

It was very easy to configure and setup on my website. The only issue I had to deal with was to decide what channels not to include in the pop up on the website. I need to be clear what are the essential channels to include for each site that I design. Very happy to give Top Marks to this Plugin. Most of my business enquiries are coming from Smartphone users based on my Analytics. Boei allows those users in particular contact me on the preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. Its a pop up and also give the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now and I am very happy to recommend. I need to make sure I am not including channel options that are not relevant, so I need to be sure of my target audience to avoid clutter when the pop up is activated.
Gavin S.

Gavin S.

It makes it easier for website visitors to engage with me on the channel of their choice. Installing Boei was simple, took less than 5 minutes, and I was up and running. What I liked is that you can install it on Wordpress, HTML, and even on other page builders. You can use it with WhatsApp, Telegram, Live chat, Facebook messenger, or any combination of them at once so that visitors can pick the channel they're most comfortable with. None at the moment, everything is working as it should be.
Sara Hall

Sara Hall

How is this possible? I have been searching for a service like boei, without success for over a year. What magic is this? Isn't set up supposed to be supremely complicated, involving a coding degree, extensive technical knowledge and possibly a miracle? Boei just works. It works so well I was suspicious of it for nearly a whole week, sending endless texts and emails to myself in utter disbelief, when it failed to keel over! Set up is straight forward, easy and takes minutes. Seriously, I cannot recommend Boei enough.
Mike Foston

Mike Foston

Just about as easy as it gets. It uses all the ways you already have to connect to you, lets your customers choose how they want to connect, and doesn't give you another place to check for messages. Has plenty of configuration options, and support has been very responsive, and willing to listen to ideas to make improvements. Really pleased with how it looks on my sites as well. Bit of a bargain!
Lukáš H.

Lukáš H.

Ease of use and the number of possible integrations. Honestly I can't say there is anything I didn't like when using Boei.
Bikram K. S.

Bikram K. S.

Boei has been a time saver for me. I was looking for a way to integrate various social media chat options into my website so that my customers can contact me using the platform of their choice. I tried 3-4 other platforms but nothing came closer to the experience I finally got from Boei. Its WhatsApp and Google Map integration bought me over. I just wish it has support for Frase assistant and Gist assistant. Ease of use, and painless integration of various chat platforms. lacking integration with Frase and Gist and some of the labels are confusing.
Chandra Kusuma

Chandra Kusuma

The greatest chat widget for websites I have ever tried. It's quite light and not reduce the site loading speed. Quite easy to install on any type of sites/CMS platform. The features and integrations is continuously developed. The support Ruben and his team provide is the best. Easily number one pick.
Pepe

Pepe

This is a great way to chat with visitors on their favorite channels. I really like this because it's simple to implement. It's also easy to find new integrations because there are many channels to choose from (Line, WhatsApp, Email, Contact form, etc.). Ruben, the founder, is also a great guy, always listening to users requests and feedbacks.
Arjun E.

Arjun E.

Boei is very easy to customize and install on my platforms. Sub-accounts have not yet arrived, and it's very important for my clients' use.
José Manuel D.

José Manuel D.

Very easy to install and use. A lot of options of contact. User doesn´t have an option to close or make it dissappear from a site (if they dont want or need to contact(

Questions?

Telegram for Business FAQ

Is Telegram good for business communication?

Yes. Telegram has 900 million monthly active users, a free open Bot API, 2GB file transfers, and username-only contact. It's the dominant business messaging channel in 20+ countries and growing rapidly for customer support, lead generation, and community management.

How do I add Telegram to my business website?

Sign up for Boei, add your Telegram username or bot, customize the widget, and paste one line of code on your site. Takes 5 minutes. Works on WordPress, Shopify, Wix, and 500+ other platforms.

Should I use Telegram or WhatsApp for my business?

It depends on your market. Telegram dominates in Russia, Central Asia, Iran, and crypto/tech communities. WhatsApp dominates in Western Europe, India, and Latin America. The best approach: offer both with geo-targeting so each visitor sees the right channel.

Can Telegram replace live chat on my website?

For many businesses, yes. Telegram offers real-time messaging like live chat, but conversations persist after visitors leave — they can continue on their phone or desktop. With AI handling 70% of questions, your team responds to the rest from a shared inbox.

How does Telegram lead generation work?

Visitors click your Telegram widget, start a conversation, and the AI qualifies them — asking about budget, timeline, and needs. It captures contact details, scores lead intent, and routes warm prospects to your sales team with full conversation context.

Is Telegram secure for business conversations?

Telegram uses 256-bit symmetric AES encryption for cloud chats and end-to-end encryption for Secret Chats. Username-only contact means no phone number sharing. Boei adds GDPR compliance with EU servers and zero cookies.

What industries use Telegram for business?

Crypto/blockchain (community and support), SaaS/developer tools (technical support), e-commerce (product questions and orders), international businesses (multi-market communication), and privacy-focused industries (legal, healthcare, finance).

How much does Telegram for business cost with Boei?

Boei Pro is €14/month and includes Telegram widget, AI chatbot (2,000 messages), shared inbox, CRM, analytics, geo-targeting, 50+ channels, and unlimited team seats. Telegram itself is completely free. Start with a 7-day free trial — no credit card required.

Can I manage Telegram alongside other messaging channels?

Yes. Boei's shared inbox shows Telegram, WhatsApp, Messenger, Instagram DM, email, phone, and 50+ other channels in one view. Your team manages everything from a single interface.

How does the AI handle multiple languages on Telegram?

Boei's AI auto-translates conversations to 95+ languages. A Russian customer gets answers in Russian, a Brazilian in Portuguese, a Farsi speaker in Farsi — all from a single Telegram account. No separate bots per language needed.

Telegram Chat Widget for Every Platform

Platform-specific installation guides and optimizations

WordPress
Shopify
Wix
Squarespace
Webflow
Framer
Joomla
PrestaShop

Start Using Telegram for Business

900M+ users, AI-powered responses, shared inbox, 50+ channels — all for €14/month. No credit card required.

Start Free Trial See All Use Cases
7-day free trial • No credit card required • 5-minute setup • All features included
Andrew Lee David S. Vance W. Grant Nitesh Manav
from 159 reviews