Telegram Chat Widget Features for Business

Powering Telegram for 14,000+ Businesses

14,368+

Websites using Boei

900M+

Telegram users reachable

2,000

AI messages included

50+

Channels in one widget

Full Feature List

Every Telegram Chat Widget Feature

A complete overview of what you get with Boei's Telegram integration

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Telegram Bot Integration

Connect a Telegram username (@yourcompany) for direct conversations, or a bot (@yourcompany_bot) for automated responses. Pre-filled messages, deep linking, and QR codes included. No Telegram Bot API configuration needed — Boei handles everything.

🧠

AI-Powered Responses

AI chatbot answers visitor questions on Telegram 24/7. Trained on your website content, FAQs, pricing pages, and uploaded PDFs. Handles product questions, support queries, and lead qualification automatically. 2,000 AI messages included monthly.

📥

Shared Team Inbox

All Telegram conversations appear in one inbox alongside WhatsApp, Messenger, email, and 50+ other channels. Assign conversations, add internal notes, and collaborate. AI generates conversation summaries so agents get context instantly.

📋

Lead Capture & CRM

AI captures contact details (name, email, phone, company) mid-conversation on Telegram. Leads flow into the built-in CRM pipeline automatically. Score lead intent, track deals, and measure conversion from Telegram to revenue.

📊

Analytics & Reporting

Track Telegram widget clicks, conversations started, response times, and conversion rates. See which pages generate the most Telegram conversations. Google Analytics integration for end-to-end attribution.

🎨

Full Widget Customization

Customize colors, position, size, icon, animations, and greeting messages. Match your brand perfectly. Choose floating button, side tab, or embedded widget styles. Mobile and desktop layouts configurable separately.

🌐

Multilingual & Auto-Translation

AI auto-translates Telegram conversations to 95+ languages. Serve Russian, Spanish, Portuguese, Arabic, and Farsi-speaking customers from a single account. Widget language adapts to visitor's browser language.

🔒

GDPR & Privacy Compliance

Dutch company with servers in Amsterdam (EU). Zero cookies before visitor interaction. Full GDPR compliance with DPA available on request. Telegram's username-only model means no phone number data collection.

Boei's Telegram integration goes beyond a simple link button. When visitors click your Telegram widget, they land in a conversation pre-loaded with context — the page they were on, a greeting message, and suggested questions. Your team or bot handles the rest.

Username mode: Direct conversations with @yourcompany — personal, human touch
Bot mode: Automated responses via @yourcompany_bot for high-volume support
Pre-filled messages: Context-aware defaults like 'Hi, I have a question about [product name]'
Deep linking: t.me/yourcompany?start=pricing opens Telegram with pricing context
QR codes: Desktop visitors scan to continue on mobile Telegram app
Group support: Route messages to a Telegram Group with multiple team members
Fallback: Visitors without Telegram app land on Telegram Web in their browser

Telegram AI Bot

Hi! I'm looking at your Pro plan. Can you tell me more about the AI features?

Of course! The Pro plan includes 2,000 AI messages/month. The AI is trained on your website and can answer product questions, qualify leads, and route conversations to your team.

AI-powered Telegram bot qualifying a lead with conversation summary

Your Telegram widget comes with a built-in AI assistant that handles conversations automatically. It's trained on your website, documents, and FAQs — so it gives accurate, brand-consistent answers. When the AI can't help or detects a warm lead, it escalates to your team with full context.

Trained on your website pages, blog posts, FAQs, and uploaded PDFs
Answers product questions, pricing inquiries, and support requests accurately
Qualifies leads by asking about budget, timeline, and needs
Captures contact details (name, email, phone) mid-conversation
Scores lead intent: cold, warm, or hot — so your team knows who to prioritize
Escalates to human agents with full conversation + AI summary
Auto-translates conversations to 95+ languages in real time

Feature Comparison

Boei Telegram Features vs Competitors

See how Boei's Telegram integration compares to standalone chat tools

Feature	Boei	Chaty	Elfsight	Custom Bot
Telegram username support	✓	✓	✓	✓
Telegram bot support	✓	✗	✗	✓
AI-powered responses	✓ (2,000/mo)	✗	✗	DIY
Shared team inbox	✓	✗	✗	✗
Lead capture & CRM	✓	✗	✗	DIY
Analytics dashboard	✓	Basic	Basic	DIY
Geo-targeting rules	✓	✓ (Pro)	✗	✗
Page URL rules	✓	✓ (Pro)	✗	✗
Auto-translation (95+ languages)	✓	✗	✗	DIY
Pre-filled messages	✓	✓	✓	✓
QR code display	✓	✗	✗	✓
50+ other channels	✓	25	15	✗
GDPR compliant (EU servers)	✓	US servers	US servers	Varies
Price	€14/mo flat	€59/year	$5/mo	Developer time
Setup time	5 minutes	10-30 min	10 min	Hours-days

Bottom line: Chaty and Elfsight add a Telegram link with basic analytics. Building a custom bot takes developer time and ongoing maintenance. Boei gives you a complete Telegram business solution — AI responses, inbox, CRM, analytics, and 50+ channels — all in 5 minutes for €14/month.

Pro Tips

Get the Most from Your Telegram Widget

Use Geo-Targeting for Maximum Relevance

Show Telegram to visitors from Russia, Ukraine, Iran, Brazil, and Central Asia. Show WhatsApp to Western Europeans, and phone/email to US visitors. Each visitor sees their preferred channel.

Train the AI on Your Best Content

Upload your FAQ page, pricing page, product guides, and support docs. The better the training data, the more accurate the AI's Telegram responses will be.

Set Up Pre-Filled Messages per Page

On product pages, pre-fill 'I have a question about [product name]'. On pricing pages, use 'I'd like to compare plans'. Context-specific messages increase engagement by 40%.

Configure Escalation Rules

Set the AI to escalate when it detects purchase intent, budget mentions, or specific keywords. Your team gets the warm lead with full context in the shared inbox.

Businesses Using Telegram Features Successfully

David K.

CEO Small-Business (50 or fewer emp.)

What do you like best about Boei? I'm giving 10 points. Why? This app is super easy. You can configure your chat widget in 5 minutes, add a JS script to your "header" in your theme and wooollaaa done. Nothing hard. We have been using Boei mainly for small corporate websites. It really solves our need to have a small chat widget which does not add up 150Kb and XXXXX JS scripts. It's really lightweight and it does not affect your website speed.

Seif Ahmed

@seif588

I have been using Boei for over a year. It is very simple yet effective to implement it. Support is great - Ruben is always responsive and helpful. The product has also added new features which I have not yet needed but good to know Ruben is always working hard to add value to users of Boei. I am sure there are other similar solutions but for the price, support and features (and future updates), this is a great value.

Neu

@siddharthaneu

Ruben has been consistent with Boei and made a lot of improvements! All the best brother!

Irfan

@mak_web_media

I have been using BOEI for over a year and absolutely amazed with the growth and new features. I recommend BOEI to anyone who is looking to increase website engagement with multiple communication channels.

Peter C

@peter_c1

Great founder Ruben , responds personally to emails, and always looking to improve Boei.

Andrew Lee

@fromlife89

It's a great tool especially for managing multiple websites and agencies.

Grzegorz G.

I have a quick chat on each page, so it simplifies the way my clients can get in touch with me. It was very easy to implement and they continue to improve this software and are open to feedback. An easy way to add a communication widget to the website. I like best that it supports Messenger and Whatsaap, phone, email and live chat and it is easy to translate for multilingual pages. I can't think about real drowbacks. The [SENSITIVE CONTENT] reply all the support questions quickly and effectively, they are open to feedback. I had no issues at all with this software. Maybe if they could add some protection against spammers if you use the contact form and in some future add a chatbot, that would be fantastic.

Joshua G.

I was looking for a chat app to easily communicate with my customers. I didn't want to install anything overly complex and I just wanted something that worked within minutes. After briefly using Boei, I knew it was right for me. It's super lightweight and easy to use, plus it has all the chat bots that you might need! Highly recommend to anyone looking for something simple. I wish there was a better UI or more design options.

Ronald D.

Director Small-Business (50 or fewer emp.)

What do you like best about Boei? Simple, easy to use and implement with little technical support What do you dislike about Boei? Logo deisgns can be improved and some customization of logos of different widgets What problems is Boei solving and how is that benefiting you? On multiple sites, users require different feedback channels. This allows simple customization

Fahd T.

Founder Small-Business (50 or fewer emp.)

What do you like best about Boei? The best part is the simplicity of the product and ease of use. What do you dislike about Boei? The weak part is the lack of depth for advanced users. What problems is Boei solving and how is that benefiting you? Helps capture visitors using different communication channels under one platform.

David S.

CEO/Founder Small-Business (50 or fewer emp.)

What do you like best about Boei? It's extremely easy to gather different communication channels under one UI, simplifying the contact process for users, which is essential because it allows us to meet our clients via their preferred method (and not the one we impose on them) What do you dislike about Boei? I wish they had more design options to make it less standard amongst different websites. Another thing that could be better is the speed at which new integrations are added; it could be faster. What problems is Boei solving and how is that benefiting you? Some users prefer contact forms, other live chats, other Instagram/facebook DmS, ETC. Boei allows us to display all these channels in a simplified and unified manner.

Vance W.

We have been using Boei for many clients over the past year and the impact on the page speed is negligible and helps convert website visitors to warm leads. Ease of deployment, lightweight code, and overall flexibility and functionality. The form component isn't exactly flexible and extensive enough for most uses so we often have to use another form solution.

Julien V.

Développeur d'e-commerce Small-Business (50 or fewer emp.)

What do you like best about Boei? Lightweight, opens instantly, lot of features (whatsapp, messenger, contact form, links) What do you dislike about Boei? Not including a built-in chat app, more design customizations could be good What problems is Boei solving and how is that benefiting you? Allowing website visitors to contact us through their preferred channel (whatsapp, phone call, etc)

Grant

I'm a tech noob, but Boei was super easy to install on my site. I've added several options for contacting me through different channels, links to questionnaires / contact forms, and links to my socials... It's so much more than just a chat button, which is awesome!

Hansie

Works great, nice variation of apps

David K.

CEO Small-Business (50 or fewer emp.)

Seif Ahmed

@seif588

Neu

@siddharthaneu

Ruben has been consistent with Boei and made a lot of improvements! All the best brother!

Irfan

@mak_web_media

Peter C

@peter_c1

Great founder Ruben , responds personally to emails, and always looking to improve Boei.

Chandra Kusuma

The greatest chat widget for websites I have ever tried. It's quite light and not reduce the site loading speed. Quite easy to install on any type of sites/CMS platform. The features and integrations is continuously developed. The support Ruben and his team provide is the best. Easily number one pick.

Pepe

This is a great way to chat with visitors on their favorite channels. I really like this because it's simple to implement. It's also easy to find new integrations because there are many channels to choose from (Line, WhatsApp, Email, Contact form, etc.). Ruben, the founder, is also a great guy, always listening to users requests and feedbacks.

Arjun E.

Boei is very easy to customize and install on my platforms. Sub-accounts have not yet arrived, and it's very important for my clients' use.

José Manuel D.

Very easy to install and use. A lot of options of contact. User doesn´t have an option to close or make it dissappear from a site (if they dont want or need to contact(

Cristian Trappolini

I want to leave this review because I want to tell you 2 important things: one is that those who don't speak English well often find themselves having to live with Google Translate as their best friend, and the other is that BOEI is fantastic, simple and intuitive even for those who don't speak English well. I am really enthusiastic about the ease of use from the first time, which I rarely find in a similar app. Personally I recommend it to everyone!

Daniel Gyger

A must for simplicity and efficiency. To test it is to approve it, in any case we can only recommend it.

Nitesh Manav

It's a light-weight, easy to set-up and use. It increases conversions by talking to visitors on their favorite channels. Above this, it's also cookie-free and GDPR proof which makes it more light-weight and secure.

Renaat Sioncke

Boei.helps is an easy-to-use app to connect a support/help icon to your website. I just set up four websites with different social media links, all in no time. Boei helps to customize and speed up my website building work-flow.

Fran Tully

Very happy to give 5 Stars for this plugin. Over 70% of my business enquiries are coming from Smartphone users based on my Google Analytics. Boei allows those users to contact me on their preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. It's a pop up with a GIF that looks great on my site. And it gives the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now, and I am very happy to recommend. I would try the free version first so you are sure. Thanks Fran

Proinsias M.

It was very easy to configure and setup on my website. The only issue I had to deal with was to decide what channels not to include in the pop up on the website. I need to be clear what are the essential channels to include for each site that I design. Very happy to give Top Marks to this Plugin. Most of my business enquiries are coming from Smartphone users based on my Analytics. Boei allows those users in particular contact me on the preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. Its a pop up and also give the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now and I am very happy to recommend. I need to make sure I am not including channel options that are not relevant, so I need to be sure of my target audience to avoid clutter when the pop up is activated.

Gavin S.

It makes it easier for website visitors to engage with me on the channel of their choice. Installing Boei was simple, took less than 5 minutes, and I was up and running. What I liked is that you can install it on Wordpress, HTML, and even on other page builders. You can use it with WhatsApp, Telegram, Live chat, Facebook messenger, or any combination of them at once so that visitors can pick the channel they're most comfortable with. None at the moment, everything is working as it should be.

Sara Hall

How is this possible? I have been searching for a service like boei, without success for over a year. What magic is this? Isn't set up supposed to be supremely complicated, involving a coding degree, extensive technical knowledge and possibly a miracle? Boei just works. It works so well I was suspicious of it for nearly a whole week, sending endless texts and emails to myself in utter disbelief, when it failed to keel over! Set up is straight forward, easy and takes minutes. Seriously, I cannot recommend Boei enough.

Mike Foston

Just about as easy as it gets. It uses all the ways you already have to connect to you, lets your customers choose how they want to connect, and doesn't give you another place to check for messages. Has plenty of configuration options, and support has been very responsive, and willing to listen to ideas to make improvements. Really pleased with how it looks on my sites as well. Bit of a bargain!

Lukáš H.

Ease of use and the number of possible integrations. Honestly I can't say there is anything I didn't like when using Boei.

Bikram K. S.

Boei has been a time saver for me. I was looking for a way to integrate various social media chat options into my website so that my customers can contact me using the platform of their choice. I tried 3-4 other platforms but nothing came closer to the experience I finally got from Boei. Its WhatsApp and Google Map integration bought me over. I just wish it has support for Frase assistant and Gist assistant. Ease of use, and painless integration of various chat platforms. lacking integration with Frase and Gist and some of the labels are confusing.

Chandra Kusuma

Pepe

Arjun E.

Boei is very easy to customize and install on my platforms. Sub-accounts have not yet arrived, and it's very important for my clients' use.

José Manuel D.

Very easy to install and use. A lot of options of contact. User doesn´t have an option to close or make it dissappear from a site (if they dont want or need to contact(

Questions?

Telegram Chat Widget Features FAQ

What is a Telegram chat widget?

A Telegram chat widget is a floating button on your website that lets visitors start a Telegram conversation with your business in one click. Boei's widget includes AI responses, a shared inbox, lead capture, analytics, and 50+ other channels.

How does the AI work with Telegram?

The AI is trained on your website content, FAQs, and uploaded documents. When a visitor messages you on Telegram, the AI responds instantly with accurate answers. It qualifies leads, captures contact details, and escalates warm prospects to your team with full context.

Can the AI handle multiple languages on Telegram?

Yes. The AI auto-translates conversations to 95+ languages. A Russian visitor gets responses in Russian, a Brazilian visitor in Portuguese, all from a single Telegram account. No separate bots needed per language.

What's the difference between username mode and bot mode?

Username mode (@yourcompany) opens a direct conversation — personal and human. Bot mode (@yourcompany_bot) enables automated responses, structured menus, and higher message volumes. Both work with Boei's AI and inbox features.

How does the shared inbox work with Telegram?

All Telegram conversations appear in Boei's shared inbox alongside WhatsApp, Messenger, email, and other channels. Agents see full conversations with AI summaries, assign chats, add notes, and respond from one place. Unlimited team seats included.

What analytics do I get for Telegram?

Track widget clicks, conversations started, response times, lead conversion rates, and revenue attribution. See which pages generate the most Telegram conversations. Integrates with Google Analytics for end-to-end tracking.

Can I customize the Telegram widget appearance?

Yes. Customize colors (hex), position (any corner), size, icon style, entrance animation, greeting message, and hover text. Configure separate mobile and desktop layouts. The widget matches any brand design.

How does geo-targeting work?

Boei detects visitor location and shows the relevant channel. Show Telegram to visitors from Russia and Central Asia, WhatsApp to Western Europeans, and phone to US visitors. Rules apply automatically — visitors see only the channels relevant to them.

What platforms does the Telegram widget work on?

Boei works on 500+ platforms including WordPress, Shopify, Wix, Squarespace, Webflow, Framer, Joomla, PrestaShop, and any website that supports custom code.

How much do all these features cost?

Everything is included in Boei Pro at €14/month: Telegram widget, AI chatbot (2,000 messages), shared inbox, CRM, analytics, geo-targeting, auto-translation, 50+ channels, and unlimited team seats. Start with a 7-day free trial — no credit card required.

Telegram Chat Widget for Every Platform

Platform-specific installation guides and optimizations

WordPress

Shopify

Wix

Squarespace

Webflow

Framer

Joomla

PrestaShop

Try Every Telegram Feature Free for 7 Days

AI responses, shared inbox, CRM, analytics, 50+ channels — all included. No credit card required.

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