Name: Boei
Brand: Boei
Availability: InStock
Rating: 4.7 (158 reviews)

Increased Reach and Engagement

By integrating Viber Chat into your Magento platform, you can tap into a vast user base of Viber users, reaching a wider audience and increasing your potential leads. Viber is a popular messaging app with over 1 billion users worldwide, providing an opportunity to engage with a large pool of potential customers.

Seamless Customer Experience

With Viber Chat integration, you can offer a seamless and convenient customer experience. Customers can easily reach out to your business directly through Viber, eliminating the need for them to switch between different channels or platforms. This streamlined approach enhances customer satisfaction and increases the likelihood of generating potential leads.

Real-time Communication and Lead Capture

Viber Chat on your Magento platform enables real-time communication with customers, allowing you to capture leads instantly. You can respond to customer queries promptly, address their concerns, and provide personalized assistance. This immediate interaction not only improves customer satisfaction but also increases the chances of converting inquiries into potential leads.

How it works

As technology continues to reshape the way businesses interact with their customers, it has become essential to adapt and embrace new communication channels.

One such channel that has gained significant popularity is Viber Chat.

With its extensive user base and seamless messaging capabilities, Viber Chat offers businesses a fantastic opportunity to connect with their customers in real-time.

For businesses operating on the Magento platform, integrating Viber Chat can be a game-changer, allowing them to provide convenient and efficient customer support directly from their website.

By leveraging the power of Viber Chat, businesses can enhance their customer experience, build stronger relationships, and ultimately drive growth.

In this article, we will explore the various benefits and strategies for businesses to establish contact with their customers on Viber Chat, right from their Magento platform.

Viber Chat

Viber Chat allows users to send text messages, voice messages, and make audio and video calls with up to 20 participants. With over 1 billion registered users, Viber is available in over 190 countries and supports 30 languages. It has a 4.5-star rating on the App Store and Google Play, and has been downloaded over 1 billion times on Android alone. Viber also offers end-to-end encryption on all messages, ensuring user privacy and security.

FAQ

How do I add Viber Chat to Magento?

To add Viber Chat to Magento, you can simply install the Boei widget on your Magento site. Boei is a website widget that enables customer chat on multiple channels, including Viber Chat. Just follow the instructions provided by Boei to integrate Viber Chat with your Magento site.

Is there a Viber Chat plugin for Magento?

No, there is no specific Viber Chat plugin for Magento. However, you can easily add Viber Chat to your Magento site using the Boei widget. Boei supports Viber Chat and many other channels, allowing you to manage customer chat from a single platform.

Should I add a Viber Chat widget on my Magento site?

Adding a Viber Chat widget to your Magento site can be beneficial if you want to provide an additional communication channel for your customers. Viber Chat allows customers to reach out to you directly through the Viber messaging app. However, it ultimately depends on your specific business needs and customer preferences.

Who should add a Viber Chat widget on their Magento site?

Any business using Magento that wants to offer Viber Chat as a customer support channel should consider adding the Viber Chat widget to their site. This can be particularly useful for businesses that have a significant customer base on Viber or want to provide multiple communication options to their customers.

What is Viber Chat?

Viber Chat is a messaging app that allows users to communicate with each other via messaging, voice, and video calls.

How popular is Viber Chat?

Viber Chat has over 1 billion registered users worldwide and is particularly popular in Asia, Europe, and the Middle East.

Why should I offer Viber Chat contact to my customers?

Offering Viber Chat as a contact option to your customers can increase customer satisfaction and lead to more conversions. It allows customers to easily reach out to your business and receive quick responses.

How do I connect my website to Viber Chat?

To connect your website to Viber Chat using Boei, simply sign up for a Boei account and follow the setup instructions. Boei supports Viber Chat integration, allowing you to receive and respond to Viber messages directly from the Boei dashboard.

What is Magento?

Magento is a popular e-commerce platform that enables businesses to build and manage their online stores. It offers a wide range of features and customization options to create a unique and personalized shopping experience for customers.

How expensive is Magento?

The cost of using Magento varies depending on the version you choose. Magento Open Source is free to use, but you will need to invest in hosting, development, and maintenance. Magento Commerce, the enterprise version, comes with a licensing fee and additional costs for hosting and support. It is best to contact Magento directly or a Magento partner for detailed pricing information.

Is Magento a good platform?

Magento is a highly regarded e-commerce platform with a robust set of features and a large community of developers. It is known for its scalability, flexibility, and ability to handle large product catalogs. However, the platform may require some technical expertise to set up and manage. If you are looking for a powerful and customizable e-commerce solution, Magento can be a good choice.

While live chat is great for immediate, synchronous conversations, it requires both parties to be online simultaneously. Boei, on the other hand, supports asynchronous communication across 50+ channels. This means customers can reach out when convenient for them and businesses can respond when they are able. Boei also offers the flexibility to initiate conversations proactively and present a wide variety of interactive content to engage visitors.

Boei is a perfect complement to live chat. Not all customers prefer live chat - some might want to send an email, make a phone call, or reach out on social media. Boei caters to all these preferences by offering multiple ways for customers to connect with you. Additionally, Boei allows you to proactively engage visitors with custom messages, FAQ questions, callback forms, videos, and more.

Social media is an important channel for customer service, but it is only one of many. Customers have different communication preferences, and Boei caters to these by offering 50+ channels to connect with your business. Plus, Boei centralizes these communication options in one place, making it easier for you to manage.

Boei turns your website into a proactive customer engagement tool. By offering your customers multiple convenient ways to connect, you can answer their questions and address their concerns more effectively, leading to higher customer satisfaction and increased conversions. The ability to proactively display messages and content can guide visitors towards making a purchase.

Absolutely. While Boei supports 50+ channels, you can choose to use only one if that is what suits your business best. But remember, Boei is more than just a contact tool - you can also use it to display custom messages, videos, and various forms to engage visitors proactively.

Boei is designed to initiate interactions with your customers across multiple channels. However, it does not provide a way to manage responses centrally. Each platform you connect to Boei will have its own way of managing and responding to customer interactions. The goal of Boei is to provide a versatile tool that enhances your website's ability to engage visitors and turn them into leads.

Free Viber Chat widget for your Magento site

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