Name: Boei
Brand: Boei
Availability: InStock
Rating: 4.7 (158 reviews)

Increased lead conversion rates

By offering the Call Me Back feature on the Lightspeed platform, businesses can capture potential leads who may have been hesitant to engage in a live chat conversation. This feature allows customers to request a callback, providing businesses with an opportunity to personally address their queries and concerns. This personalized approach can significantly increase lead conversion rates.

Improved customer satisfaction

The Call Me Back feature on the Lightspeed platform enables businesses to provide prompt and convenient customer service. Instead of waiting in a queue for a live chat agent, customers can simply request a callback and be contacted at their preferred time. This convenience enhances customer satisfaction as it shows that the business values their time and is committed to addressing their needs effectively.

Enhanced lead tracking and analytics

With the Call Me Back feature integrated into the Lightspeed platform, businesses can easily track and analyze lead generation data. They can gather valuable insights on the number of callback requests, average response times, and conversion rates. These analytics help businesses identify areas for improvement, optimize their lead generation strategies, and make data-driven decisions to maximize their ROI.

How it works

As a business, one of your top priorities is to ensure seamless communication with your customers.

In today's fast-paced world, customers expect instant responses and personalized interactions when reaching out for support or inquiries.

That's where the Call Me Back feature from the Lightspeed platform comes into play.

By leveraging this powerful tool, businesses can effortlessly connect with their customers across multiple channels, providing them with a convenient and efficient way to get in touch.

With Call Me Back, businesses can enhance their customer service and foster stronger relationships, ultimately leading to increased satisfaction and loyalty.

Let's explore how this feature can revolutionize your customer communication strategy and help you deliver exceptional experiences.

Call Me Back

The Call Me Back Form is a tool that allows website visitors to request a call from your sales team. It has been shown to increase lead generation by up to 50%, and reduces bounce rates by up to 30%. In fact, companies that use call back forms report a 73% increase in conversion rates. With customizable fields and integration with your CRM, it's a powerful addition to any website.

FAQ

How do I add Call Me Back to Lightspeed?

To add Call Me Back to your Lightspeed site, you need to install the Boei widget. Boei offers a plugin specifically designed for Lightspeed, which makes it easy to integrate the Call Me Back feature.

Is there a Call Me Back plugin for Lightspeed?

Yes, Boei provides a Call Me Back plugin specifically for Lightspeed. This plugin allows you to seamlessly integrate the Call Me Back functionality into your Lightspeed site.

Should I add a Call Me Back widget on my Lightspeed site?

Adding a Call Me Back widget to your Lightspeed site can greatly enhance your customer experience. It provides a convenient way for customers to request a call back from your business, increasing engagement and improving customer satisfaction.

Who should add a Call Me Back widget on their Lightspeed site?

Any business using the Lightspeed platform can benefit from adding a Call Me Back widget. Whether you are an e-commerce store, a service provider, or a customer-oriented business, offering the option for customers to request a call back can enhance your customer service and help you capture more leads.

What is Call Me Back Form?

The Call Me Back Form is a contact channel provided by Boei that allows your website visitors to request a callback from your business.

How popular is Call Me Back Form?

Call Me Back Form is a popular contact channel among customers who prefer to speak with a live agent instead of typing out their queries.

Why should I offer Call Me Back Form contact to my customers?

Offering Call Me Back Form contact to your customers can help you improve customer engagement, satisfaction, and loyalty while reducing response time and increasing conversions.

How do I connect my website to Call Me Back Form?

Connecting your website to Call Me Back Form is easy. Simply sign up for Boei, customize the Call Me Back Form widget to match your website design, and embed the widget code on your website pages where you want to offer the Call Me Back Form channel.

What is Lightspeed?

Lightspeed is a cloud-based point of sale (POS) and e-commerce platform that helps businesses manage their inventory, sales, and customer relationships. With Boei, you can integrate Lightspeed with multiple communication channels to provide customer support and engage with your customers in real-time.

How expensive is Lightspeed?

The pricing for Lightspeed varies depending on your business needs, such as the number of locations, users, and additional features required. To get accurate pricing details for Lightspeed, you can visit their official website or contact their sales team. With Boei, you can enhance your Lightspeed platform by enabling customer chat on 50+ channels, but the pricing for Boei is separate and can be obtained by contacting our sales team.

Is Lightspeed a good platform?

Lightspeed is a highly regarded platform in the industry, trusted by thousands of businesses worldwide. It offers a wide range of features to streamline operations and boost sales. By integrating Boei with Lightspeed, you can further enhance your customer support capabilities and provide seamless communication across multiple channels, making it an even better platform for your business.

While live chat is great for immediate, synchronous conversations, it requires both parties to be online simultaneously. Boei, on the other hand, supports asynchronous communication across 50+ channels. This means customers can reach out when convenient for them and businesses can respond when they are able. Boei also offers the flexibility to initiate conversations proactively and present a wide variety of interactive content to engage visitors.

Boei is a perfect complement to live chat. Not all customers prefer live chat - some might want to send an email, make a phone call, or reach out on social media. Boei caters to all these preferences by offering multiple ways for customers to connect with you. Additionally, Boei allows you to proactively engage visitors with custom messages, FAQ questions, callback forms, videos, and more.

Social media is an important channel for customer service, but it is only one of many. Customers have different communication preferences, and Boei caters to these by offering 50+ channels to connect with your business. Plus, Boei centralizes these communication options in one place, making it easier for you to manage.

Boei turns your website into a proactive customer engagement tool. By offering your customers multiple convenient ways to connect, you can answer their questions and address their concerns more effectively, leading to higher customer satisfaction and increased conversions. The ability to proactively display messages and content can guide visitors towards making a purchase.

Absolutely. While Boei supports 50+ channels, you can choose to use only one if that is what suits your business best. But remember, Boei is more than just a contact tool - you can also use it to display custom messages, videos, and various forms to engage visitors proactively.

Boei is designed to initiate interactions with your customers across multiple channels. However, it does not provide a way to manage responses centrally. Each platform you connect to Boei will have its own way of managing and responding to customer interactions. The goal of Boei is to provide a versatile tool that enhances your website's ability to engage visitors and turn them into leads.

Call Me Back Button Widget for your Lightspeed site

Leadwidget