Frequently Asked Questions
How is the ROI calculated?
The ROI is calculated by comparing your current support costs (staff time × hourly rate + tool costs) against the cost of using Boei Lite at €11/month (annual). The AI automation rate determines what percentage of inquiries can be handled without human intervention.
What AI automation rate should I choose?
Conservative (40%) — Suitable for complex B2B support where many inquiries require human expertise.
Moderate (60%) — The most common scenario. Works well for e-commerce, SaaS, and general customer support.
Aggressive (75%) — Achievable with a well-trained AI chatbot and comprehensive knowledge base, especially for repetitive FAQ-type inquiries.
How much does Boei cost?
Boei Lite starts at €11/month (annual). Starter at €19/mo adds 2,000 AI credits and email/WhatsApp/SMS automation. Growth at €49/mo includes 3 domains, 3 chatbots, and API access. All plans include a 7-day free trial with no credit card required.
What types of inquiries can AI automate?
AI chatbots excel at handling frequently asked questions, order status inquiries, pricing questions, business hours, return policies, basic troubleshooting, and appointment scheduling. Complex or sensitive issues are seamlessly escalated to human agents.
How accurate are these estimates?
These estimates are based on industry averages and typical automation rates. Your actual results may vary depending on your industry, the complexity of inquiries, and how well you configure and train the AI chatbot. Most businesses see positive ROI within the first month.
from Utrecht 