Customer Support Savings Calculator

The complete calculator. Enter your phone, email, and chat volumes to see exactly how much you can save with AI chatbot and live chat.

Phone Support
Industry avg: €5–€10 (includes agent time, phone system, overhead)
Email Support
Industry avg: €2.50–€5
Live Chat (current, if any)
Industry avg: €1–€3 (agents handle multiple chats)
AI Optimization
Your Complete Savings Breakdown

Current monthly costs

Phone support €2,100
Email support €1,600
Live chat €300
Total current cost €4,000

After optimization with Boei

Remaining phone calls €1,365
Remaining email tickets €800
Live chat (deflected) €124
AI chatbot (auto-resolved) €0
Boei Pro €14
Total new cost €2,303
Monthly savings €1,697
Annual savings €20,364
Cost reduction 42%

Inquiry distribution: before vs after

Before
Phone
Email
Chat
After (with Boei)
Phone
Email
Chat
AI
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Frequently Asked Questions

How are the cost benchmarks calculated?

The default costs are based on widely cited industry benchmarks:

  • Phone call: €5–€10 per call (includes agent time, phone system, overhead)
  • Email ticket: €2.50–€5 per ticket (agent time, helpdesk software)
  • Live chat: €1–€3 per session (agents handle 3–4 chats simultaneously)
  • AI chatbot: €0.05–€0.25 per interaction (included in Boei Pro)

Adjust the values to match your actual costs for the most accurate estimate.


Can I really reduce support costs by 40%+?

Yes, many businesses achieve 30–50% cost reductions in the first year. The biggest savings come from deflecting expensive phone calls to AI chatbot (which costs almost nothing per interaction) and enabling agents to handle multiple chat conversations instead of one phone call at a time.

What channels does Boei support?

Boei supports 50+ channels including live chat, AI chatbot, WhatsApp, Facebook Messenger, Instagram, Telegram, email, phone (click-to-call), SMS, Viber, Line, WeChat, and many more. All channels are managed from a single widget on your website.

How long does it take to see results?

Most businesses see measurable improvements within the first 1–2 weeks. Boei installs in under 5 minutes. The AI chatbot starts learning from your website content immediately, and you can add custom training data to improve its accuracy over time.

What happens to inquiries the AI cannot handle?

When the AI chatbot cannot confidently resolve an inquiry, it seamlessly escalates to a human agent via live chat, email, WhatsApp, or any channel you configure. The AI provides the agent with context from the conversation so customers do not need to repeat themselves.

Does Boei really cost only EUR 14/month for unlimited agents?

Yes. Boei Pro is €14/month flat and includes unlimited team seats, AI chatbot with 2,000 messages, 50+ channels, and all features. Unlike per-seat tools like Intercom (€39/seat) or Freshchat (€79/seat), your cost does not increase as your team grows.

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