Frequently Asked Questions
How are the cost benchmarks calculated?
The default costs are based on widely cited industry benchmarks:
- Phone call: €5–€10 per call (includes agent time, phone system, overhead)
- Email ticket: €2.50–€5 per ticket (agent time, helpdesk software)
- Live chat: €1–€3 per session (agents handle 3–4 chats simultaneously)
- AI chatbot: €0.05–€0.25 per interaction (included in Boei Pro)
Adjust the values to match your actual costs for the most accurate estimate.
Can I really reduce support costs by 40%+?
Yes, many businesses achieve 30–50% cost reductions in the first year. The biggest savings come from deflecting expensive phone calls to AI chatbot (which costs almost nothing per interaction) and enabling agents to handle multiple chat conversations instead of one phone call at a time.
What channels does Boei support?
Boei supports 50+ channels including live chat, AI chatbot, WhatsApp, Facebook Messenger, Instagram, Telegram, email, phone (click-to-call), SMS, Viber, Line, WeChat, and many more. All channels are managed from a single widget on your website.
How long does it take to see results?
Most businesses see measurable improvements within the first 1–2 weeks. Boei installs in under 5 minutes. The AI chatbot starts learning from your website content immediately, and you can add custom training data to improve its accuracy over time.
What happens to inquiries the AI cannot handle?
When the AI chatbot cannot confidently resolve an inquiry, it seamlessly escalates to a human agent via live chat, email, WhatsApp, or any channel you configure. The AI provides the agent with context from the conversation so customers do not need to repeat themselves.
Does Boei really cost only EUR 14/month for unlimited agents?
Yes. Boei Pro is €14/month flat and includes unlimited team seats, AI chatbot with 2,000 messages, 50+ channels, and all features. Unlike per-seat tools like Intercom (€39/seat) or Freshchat (€79/seat), your cost does not increase as your team grows.